Boots Opticians Arvostelua 

Really well looked after with my very unique situation being considered thoroughly. A plan of action has been recommended and I feel completely safe in the hands of my consultant who is helping me find the right way forward.

I had a thorough test and was reassured about a problem with one of my eyes which fortunately occurred whilst I was in store selecting a new frame (I was very worried especially as it could have happened elsewhere. Turned out to be a floater which obscured my vision for a few seconds). The staff are friendly and helpful and explain everything. They didn't mind answering my questions!

I made an appointment regarding my new lenses and also to see about the double vision in my right eye in the Port Talbot store.
For various reasons I am enduring a very difficult and stressful period in my life.
In short, I became teary waiting for my appointment. A very kind and empathetic assistant named Rebecca brought me tea and biscuits. I was very touched by her kindness and understanding.Rebecca also did my pre-screening. I would like to say a big 'thank you' for her assistance, which was appreciated and welcomed.I would also like to thank Saira for her thorough approach to my eye needs.

A very good visit for an eye test. Thanks to Harin and Craig.

Optician - Shammi Choudhury at Golden Square- Warrington,UK

I recently had my eye check up here under Shammi C. She was very patient with me and gave me very clear diagnosis
She listened to all my issues in detail and advised me , gave me options and considered my choices
I am so pleased and thankful to her

Good overall but took a little longer than expected although apparently that was down to me being a little late for my appointment so I appreciated the fact that they were accommodating despite me being late so I would probably use again although I wasn't really expecting to pay so much for a new pair of glasses but they were designer and hopefully they'll be good for a few years use!
The staff were all lovely and very welcoming and friendly, didn't rush me and were happy to explore all the various options to ensure a great experience.

I visited Boots Optician in Bridgend for a routine eye test. The Optician Ibrar was amazing. He was so friendly and easy to talk to. He gave me time to answer the questions he asked and I didn't feel rushed. I was then seen by the store Manager Lauren . She explained the different types of lenses and pricing of the glasses without any hard sell actually saving me money. There was no complicated pricing as in the previous large chain opticians. Thankyou all.

Examination was very detailed, staff very knowledgeable and timing was spot on

Had a slight issue with my glasses, went to Llandudno boots opticians, was in and out within 5 minutes, brilliant staff and always go above and beyond to help.

Went to boots opticians in blackpool with a broken nose pad lexi not only replaced the broken one but the other one as well in a few minutes. Best thing NO CHARGE. Excellent service will be going back 👍 👌

Fantastic service from friendly knowledgeable staff

They offered me a refund on my glasses as I was not satisfied with the salesmanship but I said no as I liked the one and only frames they had, so wanted to keep them but when I have my surgery I will expect them to do the changes free of charge in compensation.

I been to boots in burton on trent to have my eyes test ,the staff was so welcoming and friendly and helpful they help me and gave me support and if I need to ask they a question they gave me answer that I understand and they gave me reading glasses and long distance glasses and to all the people out there I recommend boots is the best place to get eyes test and glasses ty

A screw in my glasses had come out whilst I was on holiday, the frame was detached and the lens came out too. I went into my local boots when I got back home. A member of the team, Sunny, helped me replace the screw and tightened the other one as well. Really appreciate the quick service!

Having been a boots optician customers for many years my wifi and I had accumulated a vast array of prescription glasses.
We decided to have a clear out and were happy to see on boots website that we could recycle these at there optician centres.
We visited our local Salisbury store and were treated with utter disrespect and told boots have never recycled glasses.
So why the lies either in store or on the web site.
I suggest people go to spec savers they were curtiuos and took the glasses even though they were in a boots bag and most had boots glasses cases as well
Absolutely appalling the way we were treated at boots.
The bag contained what at cost us probably over £2000
Sad thatboots can afford to turn of customers.

BOOTS within 24 hrs responded and requested lots of personal information along with a copy of the review.
They did not explain why they needed this information.
They did say they would be in touch but no time scale.
I duly supplied the requested information thinking maybe they will be in touch.
A week later absolutely dimly squat from them .
Not even a thankyou for supplying the requested information

Tom and Ben at Boots Opticians on Montague Road, Worthing, were absolutely fantastic and went above and beyond to help me.
I left with a perfect new pair of glasses, and my existing glasses had been cleaned and repaired too. I can now see perfectly!
A huge thank you as well to the lovely lady I spoke to on the phone, who kindly brought my appointment forward after I'd lost my only pair of reading glasses.
Exemplary customer service from the whole team. Thank you all so much!

I have used Boots Opticians for many years in both Basingstoke and Andover, never having a problem. Unfortunately, having had a regular eye appointment in March of this year, and all seemed well, by June my vision seemed to have deteriorated and I was seeing double.
I went back had another very in depth test, which discovered I needed to have prisms added to my lenses.
The Opthalmologist, Priyal was so patient and thorough to make sure I got the right outcome. The rest of the team were also amazing and understanding and I can’t thank them all enough.
I should mention this was in Andover, I’d recommend them with our hesitation.

Unfortunately, my visit to Boots turned out to be a complete waste of time.
My eye test started promptly, and the initial part of the appointment went smoothly. However, everything changed when it became apparent that the member of staff in charge had misplaced my paperwork.
Instead of explaining the situation, apologising for the mistake, and politely asking if I would mind repeating the procedure, I was simply told to return to the examination room and start the process again—as though nothing had happened. No explanation. No apology. No acknowledgement that the inconvenience was caused by their own error.
Had the situation been handled professionally and courteously, I would have had no issue repeating the test. Mistakes happen. What I was not prepared to accept was being treated as though I should unquestioningly comply without even the basic courtesy of an explanation.
I declined to participate in that charade and left without completing the eye test.
A disappointing experience that reflected a lack of professionalism, accountability, and respect for the customer.

I broke my glasses and as they are my only glasses needed to get a new pair, I visited boots at 06:30 with no appointment, not only did they serve me immediately but said they could fit the lenses in a new identical pair while I waited that is what I call service, fantastic all good 😊

I had an eye-test today in the Boots opticians branch in Braintree, Essex. I was most impressed with the level of service, great advice and attention to detail. The optician, Vip, was most personable and professional and he gave me a very informative explanation of the sort of glasses I needed. Another assistant, Georgia, was excellent in the way she helped me pick out the glasses I needed. I really appreciated how carefully she worked in getting things just right for me. A good team, I think.