Bonvier Arvostelua 

DO NOT ORDER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My order # 10461
I've been waiting for a long time.
I'm going to the police to report the fraud.

Montre pré-commandée en octobre 2019. En mars 2020, je vois que la commande a évolué en "envoyée" puis "reçue", malheureusement je n ai jamais rien reçu. J ai alors envoyé un grand nombre de mails sans réponse. Je me suis donc fait arnaqué 80 euros. En voyant les autres avis, j en deduis que ce site était une arnaque. Je vais donc le signaler et ferait beaucoup plus attention par la suite.

Madame, Monsieur,

J'ai commandé une montre le 16 avril 2020 pour une livraison prévue le 20 avril 2020. Peu de temps après, je suis informé par mail que ma commande # 10023 a pris du temps suite à la crise du coronavirus et un changement de propriétaire. Pour autant, il est indiqué que je serai livré très prochainement.
3 semaines plus tard j'envoie à nouveau un mail, s'en suit des échanges de mails se voulant rassurant. Ceux-ci m'affirme que tout est fait pour que ma commande soit livrée dans les prochains jours. Un mois plus tard ma commande n'étant toujours pas arrivée et n'ayant aucune nouvelle je demande un remboursement. Ma commande de 89 euros est alors annulée sans pour autant être remboursée ce qui, judiciairement parlant, est qualifié de vol. Aujourd'hui, ma commande n'est toujours pas arrivée et je n'ai toujours pas été remboursé. J'envoie des mails et messages via instagram, qui ne trouve aucune réponse de la part de la marque. J'ai donc déposé un signalement au service des consommateurs européens. Celui-ci est en cours de traitement. je n'hésiterai pas à déposer une main courante si le remboursement venait à tarder davantage. D'autant que nombre de vos clients mécontents seraient prêt à enclencher une procédure judiciaire collective.
Je vous prierai de faire le nécessaire pour régler ce problème très rapidement.

Cordialement.

Dear,

I ordered a watch on April 16, 2020 for delivery scheduled for April 20, 2020. Shortly after, I was informed by email that my order # 10023 was late due to the coronavirus crisis and a change of owner. However, it is indicated that I will be delivered very soon.
3 weeks later I send an email again, followed by exchanges of emails wanting to be reassuring. They tell me that everything is done so that my order is delivered in the next few days. One month later my order still not having arrived and having no news I ask for a refund. My order of 89 euros is then canceled without being reimbursed, which, legally speaking, is qualified as theft. Today, my order still hasn't arrived and I still haven't been refunded. I send emails and messages via instagram, which can not find any response from the brand. I therefore filed a report with European consumers. This is being processed. I will not hesitate to file a handrail if the reimbursement were to be delayed longer. Especially since many of your unhappy customers would be ready to initiate collective legal proceedings.
I will urge you to do what is necessary to resolve this problem very quickly.

Cordially.

They are thieves, nothing more. My #10326 order I bought on June 23 still hasn't arrived. they don't reply to emails. sendify through which the parcel was supposed to be sent said that there was no such parcel at all. crooks, I'm going to the police, because I'm fed up.

As it is written on your website, there is a free shipping for Europe - UPS Express Standard and the shipment should be at the given address within 2-5 days of purchase. Therefore could you tell me whether my order (#10405) has already been sent to Poland or not?I got a message that my order has been shipped but I still haven't received my shipment after 1 month of waiting! I didn't also get my tracking number for my order.

It's my fifth message to you and I still did't get any response. You should do something about this because it is a breach of consumer rights! I just want a simply reply that is not automatic and that you give some information act my order which means tracking number! Otherwise I want a refund cause I paid a lot money for it and this watch was supposed to be a gift for my fiance beacuse of his graduation and I couldn't give him anything what would remind him about this. It's really sad!

I hope this matter will be resolved by a settlement between us and nothing more. Otherwise, I will be forced to issue an appropriate pleading :(

If there is some capable employee who can help me with my order, please contact me! My order number is #10405

I ordered two watches and an additional strap in january 2020(!!!) that I was going to gift a couple on their engagement. I only received a compensation gift somewhere in April and nothing else. It has been 8 months and I have nor received the watches nor a refund. I've sent plenty mails but all I get is 'new owners, we're looking into it' and then nothing. Order number #9400. Amanda or Michael keep replying on the reviews that they will surely look into it. If they put 1% of the effort they put into replying to negative reviews into actually solving the problems, they wouldn't get negative reviews anymore. It's a damn scam. I order frequently online, but I never got to deal with such an incompetent customer service.

BUY AT YOUR OWN RISK!
I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly know where and when your package is. Not only did they guarantee 5-7 day shipping but Bonvier also has completely neglected my emails about my package and a refund. I hate to say it but I feel like I got scammed...
plz if there is any capable employee who can help me on where my package is, my order number is #10414

I know that this company once was legit, since they sent me the two watches I ordered (they took 2.5 months extra delivery time though ...)

Both watches stopped working within 6 months, so I emailed Bonvier about the two year warranty as stated on their website. This warranty process is already taking 6 months, and they will not refund...

Do not order your watch at bonvier, it is now a scam.

Also, when you are already victomized, searching for bonvier on LinkedIn might help you to get in touch with the people responsible for this scam.

Do not order here.

VERGOGNOSI, TRUFFATORI.
Vi potete arrendere.
Non vi arriverà mai nulla.
DA DENUNCIARE.

Hallo zusammen,
Ich habe mir vor mehreren Monaten eine Uhr bestellt und auch schon bezahlt.
Nach mehreren Wochen habe ich Kontakt zu bonvier via email gesucht. Habe nie eine Antwort erhalten.
Der Kundenservice ist eine Frechheit.
Auftragsnummer 10227

J’ai commandé le 3 juillet, j’ai reçu un message le 7 juillet me disant que ma commande est en route! Nous sommes le 1 août je n’ai toujours rien reçu mais eux ont bien débité les 119€ que j’ai dépensé! C’est un SCANDALE, aucune réponse par mail et ils suppriment mes commentaires de réclamation sur Instagram ! Honte à vous ce sont des escrocs.

Attenzione, ho ordinato un orologio e dopo mesi mai ricevuto. Il servizio clienti dopo essere stato contattato decine di volte, ha risposto che avrebbero emesso il rimborso.
Esattamente come l’orologio, non è mai arrivato.

Questa è la seconda recensione che lascio. Ho comprato un orologio ormai tre settimane fa e non ho ancora ricevuto nulla. Ovviamente ho provato a contattarli in tutti i modi ma non ho avuto risposta. Hanno solo commentato la mia prima recensione dicendo che mi avrebbero contattata subito ma così non è stato. L'unica cosa che posso fare è denunciarli alla polizia postale perchè non penso proprio che rivedrò mai i miei soldi o avrò il mio orologio. Sono disgustata dalla poca serietà di questa azienda.

Ho effettuato un ordine (#10409) il 9 luglio. I tempi di spedizione indicati erano di circa 3-5 giorni. Il 14 luglio ho ricevuto solo una misera email in cui mi si dice che il mio ordine era stato spedito e che avrei potuto tracciarlo col codice che mi avrebbero inviato nella stessa mail: peccato che il codice non c'era!!! Ho reclamato una prima volta per mail senza ricevere risposta. Oggi 30 luglio ho riprovato a contattarli sperando in una risposta, e in un eventuale rimborso.

I wish this company would put as much energy into these 5 star reviews as they would responding to customers emails.

Ordered more than a month ago, asked for several updates and a refund, and yet, still haven’t gotten an answer.

After this they reply that they are going to check my order, but the funny thing is, I didn’t provide my order number... What a joke!!!

Will forward this company to the relevant authorities

Bonjour,

J'ai commandé une montre le 4/07 et toujours aucune nouvelle. J'ai envoyé 3 mails mais aucune réponse. Je peux comprendre que le covid et le changement de propriétaire puissent poser problème mais au moins avoir quelques réponses pour rassurer le client...

Fake. They are cheaters. Do not buy.

Une arnaque, j'ai commandé il y a 5 mois, je veux bien croire qu'il y a le covid mais faut arreter de prendre les gens pour des c***.. je ne suis pas riche, c'était mon cadeau d'anniversaire, et voilà 100 euros par la fênetre.