I placed an order with [BONVIANT] on…
I placed an order with [BONVIANT] on September 24, 2026 (Order #[1284], amount [€189.99], paid by Visa card). I have not received the item or any valid tracking information.
I contacted the merchant 4 to 5 times by email. They replied only once, saying the order was with the courier in my country and that they would contact them to get me details as soon as possible. I followed up asking which courier company was handling it, but they have not responded since.
The merchant has also deleted their Instagram account and opened a new one within hours. I believe this is a fraudulent merchant. I am requesting a chargeback for goods not received.
I have attached the order confirmation, my email correspondence, and proof of payment.





