BoatBureau - Boat Charter Agency Arvostelua 

Vastaus yritykseltä BoatBureau - Boat Charter Agency

7.8.2019

Dear Mr Kostantinos,

Thank you very much for this review that, even though it’s negative, we are grateful since it will help us to focus on what we have to improve. We’re very sorry that your experience has been disappointing, as our primary objective is to make our clients spend unforgettable holidays.

We reviewed your record, and can certainly confirm that your agent, Janina, was informed about and took care of all the issues that went during your charter, since she is in copy of all your communication with the provider and was constantly in contact with them in order to provide solutions and keep an eye on the development of your holidays.

We would like to extend our apologies for the inconveniences caused by the issues, though we would also like to shed some light on the matters. The toilet affair, as isolated and exceptional of a situation it is among our charters, the provider did give immediate solution as soon as they were informed.

On the other hand, our primary concern, as well as the satisfaction of our clients, is their safety, though we regret that you felt insecure during your vacations. Nevertheless, the skippers of our providers are professionals with many years of experience, and their objective is to provide the best service during your sailing trip. In this case, the skipper considered that the itinerary planned was not suitable for the weather conditions, unfortunately, as in such cases the best approach is to change the route, his course of action to be safe and continue the charter was to make an alternative itinerary.

That said, Janina is still following up on the conversation between you and the provider, and you can contact her whenever and for whatever you need, she remains at your disposal.

Have a nice day,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

1.8.2019

Lieber Herr Wutz,

vielen Dank für dieses positive Feedback! Unsere Mitarbeiter freuen sich sehr, dass Sie unseren Service und die Unterstützung von Janina genossen haben. Sie steht Ihnen bei allen Fragen zu Ihrem Charter in Kroatien zur Verfügung. Wir wünschen Ihnen ein fantastisches Segelerlebnis.

Mit freundlichen Grüßen,
Das BoatBureau-Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Good morning Mr. Stensson,

We are so grateful for this amazing review and for trusting again in BoatBureau! Seeing our clients coming back for our service is the best that we can hope for. Also, Anna would like to thank you for taking the time for writing this feedback. From our staff, we wish you a great holiday in Croatia!

Kind regards,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

25.7.2019

Buongiorno Emanuela,

grazie mille averci lasciato questo commento così positivo riguardo il nostro servizio. Siamo davvero contenti che il supporto del nostro consulente sia stato efficiente al 100%. Il nostro obiettivo è dare ai nostri clienti la miglior risposta nel breve tempo possibile, proprio per rendere il processo di prenotazione agevole e veloce. Sembra che con lei ci siamo pienamente riusciti, e per questo siamo così contenti!Emanuele sarà disponibile per qualsiasi dubbio o domanda riguardo la sua prenotazione.

Un saluto,
Il Team di BoatBureau

Vastaus yritykseltä BoatBureau - Boat Charter Agency

19.7.2019

Buonasera Simona,

Grazie mille per il tempo che ci ha dedicato per scrivere questo commento sul nostro servizio e sul nostro agente. Anche Emanuele è molto contento del suo feedback e la ringrazia. Per noi e per lui è stato un piacere aiutarla per l’organizzazione delle sue vacanze. Non si preoccupi per la navigazione, in quanto la barca è fornita da una compagnia di charter che è tra le migliori delle Seychelles e lavoriamo con loro da molti anni. Quindi, possiamo garantire che il servizio sarà eccellente.

Le auguriamo un buon fine settimana,
Il Team di BoatBureau

Vastaus yritykseltä BoatBureau - Boat Charter Agency

19.7.2019

Dear Daniele,

Thank you for writing this review about us! We are excited that you enjoyed booking a boat with us and the service of our agent, Victor. He’ll be at your disposal for anything you may need regarding your charter in Croatia.

Have a nice day and excellent sailing holidays,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

25.7.2019

Dear Mr Winterer,

Thank you so much for writing this review about us! Usually, the providers of the boat send all the information about the booking after confirming it. However, there is no problem if a client wants to see the terms and conditions of the company owner of the boat before, like in your case. We are happy that Janina could solve this misunderstanding and especially that you’re satisfied with her service. She will be here for anything you may need regarding your charter.

Have a nice day,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Buongiorno Oliver,

grazie per averci dedicato il suo tempo per scrivere una recensione così positiva sul nostro servizio. Cerchiamo sempre di soddisfare i nostri clienti e soprattutto di rendere le loro vacanze speciali. Siamo lieti che la sua consulente Anna le abbia fornito un supporto eccellente durante la prenotazione. A nome di BoatBureau, le auguriamo una fantastica vacanza in Sicilia.

Cordiali saluti,
Il Team di BoatBureau

Vastaus yritykseltä BoatBureau - Boat Charter Agency

5.7.2019

Hi Martin,

Thank you for writing this amazing review after your charter! We are so happy that you had an awesome holiday in Majorca and that you're satisfied with our provider Navigare Yachting. Emanuele also is grateful for this feedback and happy that you enjoy your charter. We look forward to helping you with your next booking!

Have a great day,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Buongiorno Sig. Baldassini,

grazie mille per questa fantastica recensione sulla nostra impresa! La sua consulente, Anna, è lieta di averla aiutata di nuovo per il suo noleggio. È sempre un onore per noi avere clienti che richiedono il nostro servizio, non solo per la seconda, ma per la terza volta! Selezioniamo con cura i nostri fornitori proprio per garantire un servizio professionale e soprattutto delle meravigliose vacanze. Le auguriamo una buona giornata e un’eccellente vacanza in Italia!

Cordiali saluti,
Il Team di BoatBureau

Vastaus yritykseltä BoatBureau - Boat Charter Agency

3.7.2019

Good morning Mr Nunes,

Thank you very much for taking the time for writing this review about our service and our agent Manon. She is happy that you were satisfied with her service, and all our staff is glad too! She will be here for anything you may need regarding your charter in Croatia.

Have a great day,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

1.7.2019

Guten Morgen Herr Woelfel,

Vielen Dank, für Ihre großzügige Rezension über unser Unternehmen und unseren Service. Bei BoatBureau freuen wir uns alle über Ihr tolles Feedback da wir die Zufriedenheit unserer Kunden als unsere wichtigste Aufgabe sehen! Aus diesem Grund wählen wir auch nur zuverlässige Partner aus, mit denen wir zusammenarbeiten. Wir sind uns sicher, dass Ihre Charter ein voller Erfolg sein wird! Für sämtliche Anliegen, steht Ihnen Ihre Buchungsberaterin Janina gerne zur Verfügung. Wir wünschen Ihnen noch einen schönen Tag!

Mit freundlichen Grüßen,
Das BoatBureau-Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

1.7.2019

Hi Massimiliano,

Thank you for writing this review about our agent Victor! He is very happy to have been helpful in booking your sailing holidays. We are all really glad that the service has been to your satisfaction. Victor remains at your disposal for anything you may need regarding your charter in Ibiza. We wish a great time there!

Kind regards,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

13.6.2019

Good morning Marcelo,

Thanks for the awesome review! We’re so happy your booking went so smoothly. Our advisors always try to provide the best suggestions and service and we’re glad that you like Manon’s work. We wish you a superb sailing experience in Turkey and we remain at your disposal for further information about your charter.

Kind regards,
The BoatBureau team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Dear Danijel,

Thank you for taking the time to write us a review. We sincerely regret the issue you had with the booking system on our webpage. We completely understand your disappointment when Xavier, your personal agent, told you that the boat you wanted was not available. Nevertheless, he made every effort to answer you within 24 hours and to provide similar or better alternatives, we are very sorry that they didn’t match your expectations. Due to the situation, we made a full refund of the rental fee. Again please receive our apologies and feel free to reach out with any further comments, concerns, or suggestions you wish to share.

Kind regards,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Lieber Herr Kummer,

Vielen Dank für Ihre freundlichen Worte. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir arbeiten hart daran, Ihnen den bestmöglichen Service zu bieten und wir freuen uns zu hören, dass Janina dies erfüllen konnte. Sie wird Ihnen bei allen weiteren Anliegen zu Ihrem Bootsurlaub zur Verfügung stehen.

Wir wünschen Ihnen einen schönen Tag,
Ihr BoatBureau-Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Dear Mr Evangelos,

Thank you for taking the time to write this feedback! We put all our efforts to make our platform clear, handy and up to date with all the last offers of our providers, and we’re glad that you appreciate the booking procedure. Your personal agent Manon is also happy for helping you and she will be here for anything you may need regarding your charter. We wish you a very nice holidays in Greece!

Kind regards,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

10.12.2019

Good morning Petter,

Thank you for your feedback! Janina is very excited for your review about her and she’s glad to have been helpful in organizing your sailing holidays in Italy. We’re are also very proud to have her in our team for her patience and the outstanding support she gives to our clients. From BoatBureau we wish you an excellent time and sailing experience in Sicily!

Kind regards,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

7.6.2019

Dear Mr Ertl,

Thank you for leaving such a wonderful review! All our staff is definitely happy to read what you wrote. We are thrilled that you loved your experience with our service and with our providers. We only choose reliable charter companies to work with, so we’re sure they can provide an excellent service. We wish you a superb sailing experience in Lefkas this summer!

Have a nice day,
The BoatBureau Team

Vastaus yritykseltä BoatBureau - Boat Charter Agency

7.6.2019

Dear Bonnie,

Thank you very much for this amazing review and for trusting in our company all these years! Xavier was really excited when he read your feedback. For us and for Xavier it’s really nice to hear that he has been helpful to make your sailing experience such a positive one. We look forward to supporting you for many more years!

Have a lovely day.
The BoatBureau Team