Necesito comunicarme con ustedes y no puedo contactarlos, los números no existen y la página web no existe Compre un servicio con ustedes y no responden , lo tengo pagado y no tengo con quien comuni... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was in Phuket, when my booked charter fell through. My dream holiday was turning into a disaster. I needed to find another chartered yacht quickly... Valeria from boat bureau went above and... Näytä lisää
Xavier Esteva is an amazing person and broker at Boat Bureau. We have worked with him since 2016 and always found him to be excellent, courteous and helpful especially in times where a problem may ar... Näytä lisää
Yritys on vastannut
Janina was instrumental in helping us to find the right boat and for a wonderful rate. She worked hard for us over the course of a few days and came back with a great offer made by a really terrific... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä BoatBureau - Boat Charter Agency
Yrityksen kirjoittama
The best website to charter a boat for your holidays with excellent deals. Enjoy them aboard a catamaran, sailboat, motorboat or a gulet. Don’t hesitate to contact us! We are here to help you find it!
With more than 16.000 available boats in more than 900 destinations, BoatBureau is the website that makes the process of renting a boat for your vacation easier than ever!
The top quality of our service relies on a committed team with a single purpose: satisfying each costumer with the perfect boat and deals thanks to a close, personalized assistance.
Sail across the places you have always wanted to visit! Our sailing destinations include top places such as:
Not only do we aim to provide clients the opportunity of spending a wonderful time. Also, nautical charter companies around the world can promote their recreational boats in our online platform.
Yhteystiedot
Casp 162, 08013, Barcelona, Espanja
- +34 931 720 284
- info@boatbureau.com
- boatbureau.com
4,0
Hyvä
297 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Necesito comunicarme con ustedes y no…
Necesito comunicarme con ustedes y no puedo contactarlos, los números no existen y la página web no existe
Compre un servicio con ustedes y no responden , lo tengo pagado y no tengo con quien comunicarme
4. elokuuta 2022
Oma-aloitteinen arvostelu
Lack of communication - no service for fee paid
I have never received any replies to my emails and therefor had to contact the yachting company directly. My deposit of your fee is still in your account and I would like to get it refunded due to the absence of any service experienced from your company in the past weeks.
22. helmikuuta 2022
I’ve been trying to contact Boatbureau…
I’ve been trying to contact Boatbureau for several days now. Nobody is replying either to my emails or via the Boatbureau website. Telephoning just puts me on hold and nobody ever comes to talk. I have a little bit of credit with them from a pre-Covid booking which I’d like to use on a new booking.
9. joulukuuta 2021
Oma-aloitteinen arvostelu
Dream Holiday
I was in Phuket, when my booked charter fell through. My dream holiday was turning into a disaster. I needed to find another chartered yacht quickly...
Valeria from boat bureau went above and beyond to organise a new charter sailing trip. They are highly professional, always available via email/telephone and found me a great deal on a very luxurious yacht.
I can't recommend the Boat Bureau highly enough!
They deserve 10 Stars!!!
1. joulukuuta 2021
Oma-aloitteinen arvostelu
phone calls
They take along time to answer the phone calls but the service is very good
8. lokakuuta 2021
Always professional and helpful.
Always professional and helpful.
Boats are always up to standard expected.
13. elokuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hello Andrew!
Thank you very much for your kind and appreciative words!
It has been a pleasure to help you find the right solution for your Italian vacation!
We wish you a dream holiday in Sicily, and we look forward to hearing from you soon to organise together your next amazing charter!
Warm regards,
The BoatBureau Team
Einfach alles super.
6. heinäkuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hallo Žiga,
vielen Dank für Ihr super Kommentar!
Wir freuen uns sehr, dass die Buchung eines Bootes für Ihren Urlaub einfach war und der Service, den Sie erhalten haben, Ihren Erwartungen entsprach!
Wir wünschen Ihnen viel Spaß bei Ihrem Charter an der dalmatinischen Küste!
Wir freuen uns auf Ihren nächsten Segelurlaub und können es kaum erwarten, Ihnen wieder zu helfen!
Schöne Grüße,
das BoatBureau-Team
---
Hello Žiga,
Thank you very much for your super comment!
We are very happy to know that the process of booking a boat for your holiday was easy and that the service you received met your expectations!
We hope you enjoy your charter on the Dalmatian coast!
We will be looking forward to your next sailing vacation, we cannot wait to assist you once again!
Best wishes,
The BoatBureau Team
5 stelle per Valeria
5 stelle per Valeria, ragazza gentile e molto disponibile per ogni problema o dubbio di prenotazione
29. kesäkuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Ciao Roberto!
Grazie mille per il tempo dedicatoci per lasciare un commento così significativo nei confronti di uno dei nostri agenti!
Valeria vorrebbe esprimere la sua gratitudine per le tue gentili parole e il tuo feedback! E' stato un piacere assisterti nella ricerca della soluzione perfetta per la tua avventura in barca a vela!
Ricorda, siamo qui per assisterti, ogni volta che ne avrai bisogno!
Ti auguriamo un fantastico martedì,
Il team di BoatBureau
---
Hi Roberto!
Thank you very much for taking the time to leave such a valuable comment about one of our agents!
Valeria would like to express her thanks for your kind words and feedback! It has been a pleasure assisting you in the search for the perfect solution to your sailing adventure!
Remember, we are here to help you any time you will need!
Have a wonderful Tuesday,
The BoatBureau Team
EXCELENTE SERVICIO
Recibí un excelente y rápido servicio para la reservación de mi barco. Se respondieron todas mis preguntas en forma rápida y completa.
18. kesäkuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Apreciado Bartolomé,
¡Muchas gracias por tu amable comentario!
Tu agente personal, Janina, también te envía sus agradecimientos por tu valoración. Ha estado encantada de ayudarte con la organización de tus vacaciones en barco, y está muy feliz de saber que ha podido responder a todas tus preguntas de manera oportuna.
Estaremos muy atentos a tu charter en Croacia, ¡esperamos que tengas una experiencia de navegación maravillosa!
¡Que tengas una buen día!
Saludos cordiales,
El equipo de BoatBureau
---
Dear Bartolomé,
We are very grateful to you for such a thoughtful comment!
Your personal agent, Janina, also thanks you for your review! She has been delighted to help you with the organisation of your sailing holiday, and is really happy to know she has been able to answer all your questions in a timely manner.
We'll be looking forward to your charter in Croatia, we hope you have a wonderful sailing experience!
Have a lovely day!
Kind regards,
The BoatBureau Team
Extremely helpful and nice
14. kesäkuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Good Morning Ana,
Thank you so much for sharing your opinion and appreciation!
We are glad to know that you found our service useful and efficient! Janina really appreciates your positive comment and would be more than happy to hear from you again soon!
Best regards,
The BoatBureau Team
An absolutely fantastic experience start to finish!
An absolutely fantastic experience start to finish!
It is the third year we are booking our bare boat charter through Boat Bureau. Last year COVID, so no booking. Two years before and this year as well.
The representative that helped us find the charter boats (two boats for 4 families) went beyond and above to find the right boats, at a good price, with all facilities included and in a timely manner. I need to tell you that we started quite late after most of the travel restrictions where removed, so anybody was trying to find a perfect holiday. We too, but we did, thanks to Ekaterina. Always answering the emails in a timely manner, ready to find new options. Fantastic job. I'm sure if all employees, including ourselves would be as dedicated to providing the service we are meant to provide, this would be a much better world to live in. Do I need to mention that I actually tried this year to see what the competition has to offer? By the time this so called competition managed to answer our web chats and emails, because " sorry it was very busy " excuses, we already had the boats that matched our needs from BB?
I've seen different reviews on the internet throughout my life about many businesses and products or services. When you judge a particular service bare in mind that you review that service. BB does not own the boats or operates them. They provide the service of connecting the "providers" of these boats, with the charterers (us in this case) of these boats.
This time as before they did the best to inform us on the condition of the boats, the availability of different extras, quality of specific items, etc., but in the end is the boats owners who provide pictures, information, and all the details.
Always a pleasure to charter through Boat Bureau, a fantastic experience, and for as long as I don't own my boat, chances are we are going to book our boats through Boat Bureau. Highly recommend to anyone interested in chartering a boat. Great service and great value!
10. kesäkuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Dear Seba,
What kind words!
It's an honour to read your exceptionally positive comment, and we are immensely grateful to you for taking the time to share your experience with us.
The opinions of our customers are incredibly important to us because they help us to measure our commitment, dedication, and efforts. Knowing that a customer comes back to BoatBureau, again and again, makes us proud, but it also encourages us to perform better and better in order to meet their expectations!
It is a pleasure, as well as a duty, for our team to assist our customers by offering the best possible service, and to do so, it is important that our clients cooperate and understand our work and the effort we put in! For these reasons, it is always a privilege to collaborate with you Seba!
Ekaterina has been more than delighted to assist you in the search for the ideal boat for your holiday, and remains at your disposal, as well as our entire team, for any questions or inquiries you may have!
Definitely, comments like yours inspire us and motivate us to keep improving. Thank you sincerely!
We wish you the best Hellenic sailing vacations!
And we hope you have a lovely weekend,
The BoatBureau Team
Muy eficientes!!
25. toukokuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hola Axel,
¡Muchas gracias por darnos tu opinión!
Nos hace ilusión saber que estás satisfecho con el servicio recibido. ¡Ha sido un honor ayudarte a encontrar el barco ideal para tus vacaciones de verano!
Te deseamos la mejor de las experiencias en las Islas Baleares, y esperamos poder ayudarte con tu próximo chárter, ¡dondequiera que desees navegar!
¡Que tengas un excelente viernes!
El equipo de BoatBureau
---
Hello Axel,
Thank you very much for your feedback!
We are pleased to hear that you are satisfied with the service you received. It was an honor to assist you in the search for the ideal boat for your summer holiday!
We wish you the best of experiences in the Balearic Islands, and look forward to assisting you with your next charter, wherever you wish to sail!
Have a great Friday!
The BoatBureau Team
COVID-19 Policies and General contract condition unreliable
I Booked in feb-19 a Boat in Sardinia for the next august (peak period) through BoatBureau. I made Advance payment via money trasfer to Enix Tachnologies SA (Spanish company) accepting Boat Bureau general Terms and Conditions) and without knowing the name and terms and conditions of the charter company.
Received Voucher from the Charter company they selected (Boomerang Charter in Olbia ).
Before the second instalment (1 month and an half before) I had to cancel the reservation due to consequences of Covid -19.
For this I received 2 separate vouchers (one from Boa Bureau and one from Boomerang possibly based on their fee splitting i assume). I asked kindly to have one only voucher that i could spend eventually elsewere from BoatBureau, but they said it was impossible. Boomerang in any case has rented the boat for that week to other people but still kept my money (so they cashed in twice !!!)
At the End I accepted this as my hopes where for a solution of the Covid 19 situation to use in summer 2021.
I then re-booked the same boat this january hoping for a free summer.
But at this stage vaccination are going slowly and I’m travelling with 4 kids that will be not vactineted and will need to geta a testa 2 days prior to departure.
If one of them is found positive to covid 19 I will have out all boat costs and travelling (airplane) costs.
In my opinion this is too much of a risk so I asked again to have frmo Enix technologies:
• Refund according to apply clause 8.1 of their tems and conditions:
8. Right of Withdrawal
8.1. In the event of cancellation of the charter/contract by the client, BoatBureau will apply a cancellation fee equal to 20% of the price of the boat.
Or, has I immagine the cash issue they may have in this moment:
• to have a 100% voucher from Boat bureau to eventually spend elsewhere
No chances.
They are not even compliant to the European Law translated into the Italian law dated 17th July 2020 n. 77, that states that if you are unable to use voucher you are entitled to a full refund after 18 months.
This is my experience.
Both boat bureau and the charter are keeping money without delivering the service.
Beside this being unlegal is not the best way to retain customers.
Best
Francis
12. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Dear Francis,
Thank you for taking the time to write this review and provide us with detailed information about your case. It is well appreciated and is really helpful to improve our processes and procedures.
Please receive our apologies for all the inconveniences you have experienced. Our commercial team did their best in order to reach the right settlement with all the parties involved. We totally understand your arguments and we are sorry we could not meet your expectations.
As an agency, we make every effort to find solutions for our clients, provided they comply with the boat owner’s terms and conditions. Us, as brokers do not hold the money of the boat charters of our clients, only the corresponding part for our service, a commission we are given for such collaboration.
We do value you as a customer and especially as a repetitive one, which is why we bent over backwards with your case; unfortunately, as mentioned, we are required to adhere to the boat provider’s stipulations. All our operations and solutions to your incident have been handled in accordance with the law and regulations that correspond.
Our relationship with our customers is a top priority for us, therefore we would like to address some of the topics you have mentioned:
- The boat owner stated that a credit note could only be issued if there were Covid-19 restrictions, and it could only be used once. As you had a 2020 credit note due to the coronavirus regulations, and you used this in 2021, the above requirements were not met when you requested to cancel the new booking and exchange it for another credit note.
- Credit notes are issued by both companies, the boat provider and us, or one of them depending on the boat owner policies, date of the charter, date of the cancellation, procedures, and so on. So when issued a credit note from the boat provider it has to be used with the same boat provider company.
- As a measure to face the pandemic situation, the boat owners and us, agreed to provide credit notes for the corresponding price of the charter, in order to guarantee the client the recovery of the full amount paid. We understand that it is an inconvenience having 2 credit notes, but the boat companies do not return the money to us, so in the end, we can only return our part.
- Since no agreement was reached with the boat owner, we arranged a commercial courtesy for an extra discount on your future charters until the full price of your charter was met, which you declined.
As a company we have established high service level agreements goals and therefore strive to get the best for our customers. For this reason we would really like to convey to you that our unique purpose was to help you have a fantastic charter, present all possible options so as not to lose the money advanced, and of course, make the process of all of it as smooth as possible.
Covid-19 was an event no one was prepared for, both us and the boat owner companies did try to find the best arrangements to help our clients in this uncertain situation.
Even though this experience between the parties has been a challenging one, we still believe in our ability and objective to deliver high-quality support and assistance.
We keep working on your upcoming charter in Sardinia, to ensure you and your crew a fantastic sailing experience!
We hope you have a great weekend,
The BoatBureau Team
There is only one problem
There is only one problem, is impossible to phone directly with Boat Bureau. all communications are with e-mail. Some time is necessary to speak with my agent. As for the service, everything is perfect.
20. huhtikuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hi Mr Mainetti,
Thank you very much for taking the time to share your feedback and recommendations.
Please receive our apologies for not being 100% reachable by telephone. The restructuring we had to make due to the coronavirus emergency situation, has affected our availability through this communication channel.
The changes have affected our work schedules and on-call times making us face some new challenges in order to provide the same efficient and effective service. However, the Covid-19 operations procedure did secure full availability through our email channel and website forms.
We understand though, that phone communication is necessary and we are constantly adjusting our processes in order to improve and provide the best service. Your comment has been highly appreciated and useful in that purpose!
We are delighted to have you as a customer and that you have chosen us once again for your sailing holiday organization!
We wish you a fantastic charter in Tuscany and a lovely Thursday!
The BoatBureau Team
Great service, fantastic personal attention and options, best in class
Ms. Janina has been a true pleasure to work with helping to book our charter in the BVI. Knowledgeable, responsive, attentive to details, always ready to help with advice when needed. Phenomenal communication, transparent, patient and honest, it’s been amazing to work with Janina to make our dream vacation come true. The quote we received had all the details, and none of the hidden charges that later pop up with other companies. From beginning to end, it’s been a fantastic experience and we are happy to wholeheartedly recommend Janina and boat bureau to anyone searching for options to book their charter.
12. huhtikuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
What beautiful words!
Thank you so much for this meaningful comment about the service received and the transparency of our proposals. Janina has been more than delighted to help you in your search for the perfect boat for your vacation, and it is a pleasure to know that the work and commitment of our agents is valued and appreciated as well as providing happy and satisfied customers!
We do hope to assist you again in the future, and we remain at your complete disposal for any inquiries you may have!
Best wishes,
The BoatBureau Team
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hello Florian,
Thank you for taking the time to share with us your kind words and experience. We make efforts to deliver an efficient service to our clients and we hope that we can keep offering you the same quality service always.
It has been a pleasure assisting you in finding the perfect match for your holidays!
We wish you a fantastic sailing adventure in Lefkada, and we hope to assist you soon again!
Enjoy your upcoming Greek cruise!
The BoatBureau Team
Very helpful
9. huhtikuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hi David,
We appreciate the time you took to let us know that our service has been helpful and valuable.
We wish you a wonderful time in Lefkada, and we hope to hear from you very soon for your next sea adventure!
Warm regards,
The BoatBureau Team
Excellent service
31. maaliskuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Goodmorning Emil,
Many thanks for writing this review about our service.
It is a joy to know that the assistance provided was up to your expectations!
We look forward to receiving more feedback upon your return from your charter in the stunning Ionian Islands, we are sure you will have a wonderful experience!
Have a lovely Thursday,
The BoatBureau Team
1st contact was very perfect
1st contact was very perfect. I got all answers to my questions and the best proposition for a charter. thank you!
24. maaliskuuta 2021
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Hi Sergiy!
Thank you for your valuable feedback!
Ekaterina has been more than glad to help you organize your next sea trip to Greece.
It is a great pleasure to know that you appreciate the service provided and you got all the information you needed!
We cannot wait to hear from you again!
Enjoy your Hellenic sailing journey!
The BoatBureau Team
Vastaus yritykseltä BoatBureau - Boat Charter Agency
Dear Günther,
We really appreciate the time you took to give us your feedback!
It makes us very happy to know that you enjoyed our service, we are sure you will have a great time in Croatia!
We look forward to helping you with the next sea journey!
Best wishes,
The BoatBureau Team
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