Bmw Public ChargingArvostelua 

Same Story!
Didn't know we had free charging for our i3s and then they started charging - I cancelled and they continued to charge by taking out of my account. I have no idea how they got hold of our account details. I again canceled and asked for a refund of the 4 months they charged us for but they came back and said that we owed them for a further 3 months and will go legal if we don't pay.
Amazingly uncaring customer service team (Teresa) and just don't respond to your questions but give you ambiguous responses back that make no sense. Awful awful awful - AVOID!!!

THIEVES !
I can only agree with what other have written here.
I am driving BMW for 30 years and have always been loyal to the brand.
I stayed 2 nights in hotel in France this summer. I paid for their covered car park. I charged my hybrid car once and made the "mistake" of leaving the car plugged in after charging. As a result, I was billed 426 euro for 1 charge that allows me to drive 75 km with my car. I contacted the hotel (Mercure in Saumur) and they provided me with proof that the cost for that 1 session was 8,4 euro (which seems fair to me). BMW however refers to the legal terms of the agreement and claims that they can charge me 426 euro. These thieves have no idea how damaging this behavior is for a brand ! Please do yourselves a favor and do not sign up for this "service"

Even one star is too much, but that’s the least you can give to give a review. But I really want to warn people. Never, I mean, never sign up for this card. This company is a scam and damaging the BMW brand. I was charged over €600 for 1! Single charging session in the hotel where we stayed in Austria. When contacting the hotel afterwards, they referred me to the provider TIWAG, who answered me and BMW saying they have agreed with BMW on a cap of €75 per session, and that that was the amount that BMW was charged. Even with this information, and after months of dreadful mails, BMW kept saying that I needed to pay the high amount, as my contract states a fee per minute of charging in Austria (without a cap, which is a real scam, as once the car is fully loaded, it doesn’t keep on loading and the hotel owner said we could stay at the loading station) I used the card in good faith as it was provided by the garage, but will never use it again. BMW just pulled out all their tricks and ripped me off for more then €500. terrible, non-existing, customer service, many weeks to get a first response and couldn’t call them. Even the garage interfered as they also thought it wasn’t correct (the first year I should have received a contract with lower fees, but something went wrong with the activation?). Even that compensation wasn’t offered to me.
One day, these practices will be regulated with a cap just like what happened with roaming but in the meantime BMW just keeps ripping of their customers.
Never ever again. And I hope I can help people with this

Det er simpelthen under AL kritik. Har skrevet til dem 4 gange om at få opsagt mit abonnement, de trækker fortsat penge. De svarer ikke på telefon og du sidder let i kø i flere timer...... Det må bare frarådes på det groveste at give dem kriditkort oplysninger

Attempted to charge additional £147 five months after date of charge, due to 'billing error'.

This company is a scam. After returning my leasing I3, they continued to invoice for months and must make a huge profit from invoicing people who are unaware and not using the service.
There is NOONE answering the phones at this place, and they do not return calls or email at the adress registered as customer support in Sweden.
And when I finally was able to access my account online, shutting it down leads to a further 2 months of service before closing down so they can continue invoicing.
IF you use this company make sure you 2 months ahead of time close down the service, or do not use automatic transfer to them.
There is no one responsible in Sweden, that takes accountability, the names on the automatic email are all German and the adress is in Berlin.

I have always been a big fan of BMW and have driven BMW most of my life, but this is extremely damaging to your reputation and not what you can expect from BMW.

Got Charging FOC for 1 year without me knowing when I bought a BMW i3, never used the actual service as it does not add any value over other charging services, tried to cancel but has continued to be billed for 3 months.
Called but no answer, ended up getting a call returned from Chris (would not give me his surname) from Spain who would not cancel the invoices.
Diabolical use of the BMW brand
No intention of paying

Bad customer service!
I paid double card fees for several months when I only had one card. This because apparently there were 2 accounts with different email addresses. When I indicated this, it was said that this will not happen again, but the costs I have already paid will not be refunded. I have sent proof that I only have one card (and they should be able to see it themselves) but still the DOUBLE charges already paid will not be refunded. You must attach the card costs to the card and not to an (in)active account.

Signed up for the BMW Charging card and also for the Ionity and BP Pulse subscriptions, which BMW Charging claims are free for the first year for owners of new BMW EVs. Despite this they charged me for these subscriptions and have since failed to respond to emails. This is terrible service from BMW, and is damaging their reputation as a premium brand. BMW Charging needs a serious shake up and change of management.

Subscribed, signed the contract, never received the card. Sent tens of emails, no answer, never.
Same level of quality than their cars.

I've been trying to get out of this for months. Nearly impossible to stop them taking money out of your account. In the end I cancelled my direct debit so have 3 outstanding invoices - because its so hard to cancel the account. Discovered that you have to write to them to stop the account. No-one from the company has told me this before - they just blocked my account. All invoices have to be paid individually, by International bank transfer!!!!
I offered to pay over the phone and they just couldn't manage that.
BMW couldn't manage a phone payment...
Awful service. Avoid. Avoid. Avoid.

Extremely poor customer service and call centre without useful escalation process. Free subscription trial continued after notification of cancellation, which seems to be common after seeing other reviews. Call centre have lost all records of calls and continue to charge. Cancelled debit card to stop BMW from fraudulently taking money from my account. Won’t buy another BMW again after experience with BMW Charging. Cooperate bullies best avoided

don't sign up to the free subscription! I cancelled on the app, way before I had to start paying, but they still charged me. I have paid for 2 months, despite not using the service. BMW relies on BP Pulse chargers - possibly the worst (and most overpriced) ones out there. The discount you get via BMW only brings it closer to the price range of the much better companies out there (eg Pod Point). Just don't bother!

I’ve used my BMW charge card I think once in 12 months as BP pulse stations always seem to be out of order, my free trail period ended and now I’m stuck with 3 months of charging fees for nothing…you could say that one charge cost me £24 on top of the normal charge. I wouldn’t bother with them. No need to join as most charge station allow you to pay direct. Rang customer services but nothing they can do. Really takes the shine off owning a BMW

The billing system seems to be faulty. I was billed 436 CHF instead of 1 CHF for having charged 3 kWh in France. Three emails and calling the customer service have not resolved the issue and my credit card was charged 436 CHF. The customer service admitted that the billing system made a mistake on the 23 Aug 2022. Now, 3 weeks later I still haven't heard back. I doubt that I will ever use BMW Charging again. And the customer service is absolutely poor. This is in stark contrast to the great *(driving) experience I have had so far with the 530e.

I opened an account and they send me the card - everything was perfect. Until I realized they are going to charge me on a monthly base, despite promising first year without subscription fee. I created a UK account (probably because I have english in my phone) and not a Spanish account (where I live), hence I asked to change the country, but BMW just simply killed the account. Hence I created new one in Spain (the same car, the same email address). this was the reason of charging me for the same account. Unfortunately in my bmw account I can see only one account and couldn´t see the other one. Despite many emails and calls they insisted it´s my issue, that I created these two accounts nad they couldn´t help me. I´m very disappointed with the service for a luxury car.

They charge me a fee every month. In according to the agreement there should be one year free introduction period. Instead I can not come out of the contract for a year. The customer service is non responsive. I wrote 10 mails and called 3 times. No success.