Ordered items at first not being aware they were shipped from the UK, despite.eu web. I returned two of the three things and despite frequent emails waited more than 3 months for any refund. At this p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The website is so easy to use. I received an email alerting me to the most recent sale that allowed me to start shopping 1 hour early which is awesome because items sell out so fast. I can't wait for... Näytä lisää
Yritys on vastannut
Gorgeous items, superior quality. Ordered several items and they were all delivered on time. Pearls were very delicate and had a little trouble getting them to lie correctly. Robe and lingerie set... Näytä lisää
Yritys on vastannut
The item was comfortable on my skin and the sizing was perfect. I was also impressed that I could return my purchase had it gone the other way. That is always a plus and reassuring. Thank you for you... Näytä lisää
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Yrityksen tiedot
- Alusvaateliike
- Eroottisten vaatteiden myymälä
- Asusteet
- Uimapuvut ja -asut
- Alusvaatekauppa
- Naistenvaateliike
Yrityksen kirjoittama
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Yrityksen kirjoittama
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Yhteystiedot
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, Yhdistynyt kuningaskunta
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3,4
Keskitasoinen
6 t. arvostelua
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On vastannut 58 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Item was out of stock...after ordering
Ordered a set for my friends bachlorette party, paid extra for fast shipping. They told me one day before it was supposed to arrive that just the bra was out of stock, and shipped the underwear. It arrived close to a week late. They refunded the bra, but really annoying and had to go to the bachelorette empty handed
14. huhtikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand how disappointing and frustrating this must have been, especially as the order was intended for your friend’s bachelorette party and you had selected expedited shipping to ensure it arrived in time.
We sincerely apologise that one item within the set became unavailable after your order was placed, and that the remaining item was then delivered later than expected. We appreciate how disappointing this would have been, particularly given the occasion.
We can confirm that the unavailable item was refunded, however we recognise this does not make up for the inconvenience caused or the experience you had overall.
Thank you again for bringing this to our attention, as feedback such as this helps us continue to improve both our stock management and delivery experience.
Warm regards,
Bluebella Customer Care
Perfect resolution of a courier fault
I placed an order on Bluebella but when it arrived, the courier left it in view of the street and it was stolen from our door step. I raised the issue with the customer service team, they investigated and replied just a few days later to apologise and tell me that Evri had confirmed the parcel was 'lost'. They automatically refunded my order, sent me a link to a basket with all the same items with a 10% discount applied and resent my order with a different courier for my assurance.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you so much for your wonderful review.
We’re very sorry to hear that your original parcel was stolen after being left in an unsafe location, but we’re really pleased that our Customer Care team was able to resolve this quickly for you. It’s great to know that the issue was investigated promptly, your order was refunded, and a replacement was arranged with an alternative courier for added reassurance.
We’re also glad the additional support, including the discounted reorder link, helped make things right for you.
Thank you again for your kind words and for taking the time to share your experience. We truly appreciate it.
Warm regards,
Bluebella Customer Care
Vastaus yritykseltä Bluebella
Thank you so much for your kind review.
We’re delighted to hear that your issue was resolved quickly and efficiently. Providing a smooth and supportive experience is very important to us, so it’s wonderful to know we were able to help.
Thank you again for your support, and we look forward to welcoming you back to Bluebella soon.
Warm regards,
Bluebella Customer Care
I couldn’t use my 15% discount for some…
I couldn’t use my 15% discount for some reason and contacted Bluebella and within the day I was given a link to use my first time discount. No problem, I hope the panty I bought is as nice as the people there!
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you so much for your lovely review.
We’re delighted to hear that our Customer Care team was able to resolve your discount issue quickly and provide you with a new link to apply your first-time discount. It’s always our aim to make things as smooth and straightforward as possible, so it’s great to know this was your experience.
We also hope you love your new piece and we truly appreciate your kind words about our team.
Warm regards,
Bluebella Customer Care
Great customer service will definitely…
Great customer service will definitely be using again
7. toukokuuta 2026
Vastaus yritykseltä Bluebella
Thank you so much for your lovely review.
We’re delighted to hear that you were happy with our customer service and that you plan to shop with us again. Providing a positive and supportive experience is very important to us, so it’s wonderful to know we met your expectations.
Thank you again for your support. We look forward to welcoming you back to Bluebella soon.
Warm regards,
Bluebella Customer Care
Great lingerie
Great lingerie, so feminine and pretty while still being well made. Designs that you don’t find on the high street, really lovely, sexy and reasonably priced considering the great quality. I love wearing this for me.
The customer service I have received has been so great, I cannot fault it. It’s a level of service you don’t find very often anymore. I’m a customer for life!
6. huhtikuuta 2026
Vastaus yritykseltä Bluebella
Thank you so much for your wonderful review.
We’re absolutely delighted to hear how much you love your lingerie and that you appreciate the femininity, design, and quality of our pieces. It’s especially lovely to know that you enjoy wearing them for yourself. That confidence and feeling is exactly what we aim to create.
We’re also thrilled to hear your kind words about our Customer Care team. Providing a high level of service and support is incredibly important to us, so it means a great deal to know this has been your experience.
Thank you again for your support and loyalty.
We truly appreciate it and look forward to continuing to welcome you back to Bluebella.
Warm regards,
Bluebella Customer Care
Absolutely love the set I bought
Absolutely love the set I bought! Quality and bra fit are great. I’m between a small and medium for bottoms and should have gone with the small.
8. huhtikuuta 2026
Great product, terrible customer service
Great product, terrible customer service. They won’t get my business again.
8. huhtikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the delay in the shipment of your order and understand how disappointing this must have been. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We can confirm that the Customer Care Agent handling your case responded promptly and escalated the delay with the relevant team to ensure this was investigated and resolved as quickly as possible.
We appreciate your patience whilst this was being reviewed and thank you again for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Wear Eye Protection
My girlfriend looked absolutely incredible in her Bluebella set. I couldn't stop staring. More importantly, she felt so sexy! She couldn't stop looking at *herself* all night. Maybe next time I'll just leave the room (haha). We will be getting more sets in the future!
25. maaliskuuta 2026
Great company
I have order multiple items from this company. The shipping is quick and items are good quality and worth the price. I have also completed a return, I had issues with the return website regarding my address, after emailing the company this issue was resolved and the return completed promptly. I would recommend this website.
23. maaliskuuta 2026
I never received an item that I request…
I never received an item that I request is exchanged for a different size.
23. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback.
We’re very sorry to hear about the delay with your exchange. We understand how disappointing this can be, especially when you’re waiting for a replacement item.
Please accept our sincere apologies that this has taken longer than expected. Exchanges are processed as quickly as possible once returns are received, however delays can occasionally occur, and we’re sorry for any inconvenience caused.
A member of our Customer Care team will be in touch with you directly to provide an update on your exchange and ensure this is resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Great customer service
I had a really positive experience with their customer service. I contacted them about an exchange, and they replied very quickly and took care of everything right away.
I received my exchanged item today, and the whole process was smooth and hassle-free. I really appreciate how responsive and helpful the team was—it definitely made a big difference.
23. maaliskuuta 2026
Great lingerie, great experience!
Ordering was easy, the items were perfect and soooooo sexy. Shipping was pretty quick and well packaged. We'll be ordering again!
23. maaliskuuta 2026
Order not delivered or received
I really like the products you sell. However, I have not received my order and it's been over a month. I reached out to customer care to let them know that my order was to come in 2 shipments. I received 1 of the 2 shipments which was only 1 item of the 6 items I ordered. They created a ticket with the delivery company and they said it could take up to 2 weeks. It has been 2 weeks and I haven't heard anything. I've asked for a status update and still haven't heard anything. My guess is that the main package never left the warehouse as there isn't even tracking number.
27. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback, and we’re very sorry to hear about your experience.
Your order was dispatched in two separate parcels, and we’re sorry that one of these has unfortunately been lost in transit. We understand how disappointing this must have been, particularly when you were expecting to receive your full order.
Please accept our sincere apologies for the inconvenience caused. We can confirm that a refund has now been issued for the missing parcel.
The Agent handling your case will be in touch with you directly should you need any further assistance.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Well made lingerie makes such a difference
The website filters work great. Delivery was quick. The lingerie is gorgeous and feels nice too. There is a big difference between cheap lingerie and a well made product like Bluebella!
30. maaliskuuta 2026
POOR CUSTOMER SERVICE.
Ordered gifts for wife. Needed to return 2 items for size exchange. Emails very slow in response. Eventually receive Return Post info including Label - over one month later no contact from Bluebella - on contacting and enquiring - told item was not received at their end - I have provided photo's, tracking info and proof of delivery - incredibly POOR CUSTOMER SERVICE.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating this must have been, particularly given the delays in communication and the concerns surrounding your return. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Once proof of return is received, we need to allow time for this to be reviewed through our internal processes and with our courier partners to ensure a full investigation is carried out.
The Agent handling your case will continue to review this as a priority and will be in touch with you directly to provide further updates and work towards a resolution as quickly as possible.
Thank you again for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Bra fit - cup size
I ordered a bra, panty, garter set with a 34B cup bra. The fit was a bit off on cup size (too large). I returned it (very simple and straightforward BTW!!!) And replaced it with a 34A instead. Oddly, the cup fit for the 34A size bra seemed even worse... almost as if the cup size on the 34A was larger than the 34B.
25. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback, and we’re really glad to hear that you found the returns process simple and straightforward.
We’re sorry to hear about the inconsistency you experienced with the fit between the 34B and 34A. We understand how confusing and frustrating that must have been, especially when trying a different size and not getting the expected result.
If you’re able to, please feel free to email our Customer Care team with some photos so we can take a closer look and help further with sizing and fit.
Your comments have also been shared with our team, as we’re always looking to improve our products.
Kind regards,
Bluebella Customer Care
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