BLXCK NORWAY Arvostelua 

I ordered cycling shoes when you buy stuff they show UK address as contact us. When the shoes arrived they were poor quality without any tags or stickers not worry £ 10 but I paid £ 50. When I emailed for return form. They said keep them will refund 30% insisted for return address they gave me address in CHINA to return what a joke. Total scam I please don't but nothing quality is appaling

Terrible, complete scam. I bought a heated coat for £89.99. I wanted a larger size so ordered a 26. I can barely get my arms in to it. My daughter who is a 14 can’t even get in to it. I have tried & tried emailing them and have had zero helpful responses. I managed to find their UK based address to return this to and in line with my consumer based rights, I will be doing so and demanding a refund. As to whether or not I’m successful is in question. This is a terrible terrible company, avoid. I always check company reviews before I buy but for this one, I rather stupidly didn’t and it has definitely burned me. Do not buy from this company!!

I ordered the wrong size and Ben the customer service manager sorted all my problems out. He is very professional.

strongly advise against buying anything from Black Norway. This company is not what it appears to be – their products are cheaply made in China, massively overpriced, and the customer service is a nightmare.

I ordered an air ventilation fan which took three weeks to arrive. When it finally did, it turned out to be a flimsy piece of plastic, absolutely not worth the money I paid. After complaining, they agreed to refund me and told me it would take 2–3 weeks. It’s now been over three and a half weeks, and I still haven’t received my money back. Every time I follow up, they come up with a new excuse.

Returning the item was also made intentionally difficult. This company inflates prices by 3 to 4 times the actual value and then makes it extremely hard for customers to get their money back if they’re not satisfied.

This is not a trustworthy business – it’s a scam disguised as a “premium” brand. Please save yourself the hassle and don’t waste your money here.

Item not as advertised on their website and now fighting for my refund. Emails are all AI generated......... Initial offer was 20% refund and keep the item. I've requested AGAIN a full refund. Do not order from this sham of a company based in China. Total scam and very misleading with their Web page and advertising. If you find yourself on this site, move on.

ordered an item then the trouble started as i saw it was most probably a scam so i have tried to cancel but i am ignored and there is no phone number to call them just emails so i am now contacting my bank .

Ordered on 10th May. Now 16th June. Took all this time for damaged, expensive item to be delivered (from China, not Europe as website leads you to believe). Got fobbed off with a replacement. This took ages, too, for the wrong item to arrive. They tried to offer a 30% discount for stuff that is useless and poor quality.
I demanded a refund, but return postage £25!
I will never go near this company again. It's put me off buying anything online.

Ordered a jacket in my size! Didn’t fit by a long way! Emailed and explained they asked for photo as well did that showing it was way too small and can I return? They sent me exact same size again! Emailed back and forth for 3 months!! And they now say the time has expired for refund or any action on their part! BE WARNED

Only 1 star as this is the lowest option.
SCAM company.
Not based in the UK , based in China. Refund options useless.

Don't use them.

Ordered before I realised it was coming from. I was given a tracking number that after several weeks showed as Returned to Sender.
I emailed website to be given another tracking number which shows either In Transit or Returned, depending where I look.
Seems very much like a scam.
DO NOT ORDER FROM THIS WEBSITE

Couldn't evan be bothered to answer emails, false advertising for UK products, do not buy from black norway otherwise you will get scammed!

“Jeannie” says all the right things, but your purchase will take a full month to arrive as it’s coming from China. if it arrives, it might be what you’ve ordered, and it might work, or it might not. Frustratingly and unnecessarily deceitful from start to finish.

Nothing arrived - no contact and 20 pounds down the drain.
Avoid !!!

I ordered 2 x Magnetic Energy Bracelets in September 2024.
After chasing, they eventually arrived in October 2024.
When they did arrive, one of the bracelets was unusable as the hole for the strap was blocked.
I reported this and was told that another one would be sent out and I did not have to return the faulty bracelet. I therefore disposed of the bracelet as it was faulty and useless.
Between October and 7th January 2025 I did not receive any replacement despite chasing numerous times. They also said that they didn't have the correct shipping address which was untrue as I had previously confirmed this with them.
On the 7th of January I requested a full refund.
I then stopped receiving email responses from them and I could only contact them through your website.
Yesterday they emailed me and offered a 30% discount but said that if I wanted a full discount that you would only do this if I sent the faulty item to China.
I purchased the bracelet from a UK company. They previously stated that the bracelet did not need to be returned. As stated, the bracelet has been disposed of as it was faulty and useless.
All I want is a full refund for the bracelet.
I have tried emailing their admin email address but no response.

Shocking company - please do not buy from them.

Took 25 days to get to me - only 15 days too late for the birthday I bought it for and then only part of order delivered. Shocking service/

Do not use this company!! Item ordered early December and incorrect item received. Despite regular emails the correct item has still not been received, requests for a refund have been ignored. The company leads you to believe that the goods are coming from UK but actually come from China.
Dreadful customer service!

I ordered a pair of shoes on 5 January. Despite numerous request for updates & promises they were dispatched no shoes received and now i am asking for a refund i am not receiving any replies. i think the replies were automated not from an individual as implied. This must be a scam

This a fraudulent company-DO NOT INTERACT ON ANY LEVEL WITH THIS SCAM CRIMINAL SCHEME

I ordered a camping cooker last November. If never arrived. Horrified when I found out it was coming from China.

Have written several emails and am being fobbed off asking me to wait for their enquiry and then saying zi don’t have to return it if dissatisfied. Still trying to get a refund. Do not use this company - a real scam

I also wish that I searched for reviews before I ordered. The worst experience I have ever had shopping online! So bad I thought it was a prank!
Initially waited 6 weeks following my order. Was lied to, told that there was an issue with my delivery address. They then confirmed my address to me and I received a delivery a few days later.
The item I received bore no resemblance to the running hoodie I ordered. It looked more like a knitted cardigan and was an unknown brand.
When I complained I was offered a 30% discount if I kept the item! I refused. I was then told I had to return the item to China at my expense if I wanted a full refund (The Black Norway website promises free refunds!).
Upon further persistence, I was given a UK address to return the item to, at my expense. I did get my refund, although I had to pay for return postage, 2.5 months after placing my order.