Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Clear and simple instructions and looks…
Clear and simple instructions and looks great!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your lovely review!
We’re really pleased to hear you found the instructions clear and simple, and that you’re happy with how everything looks once assembled. That’s exactly the experience we aim to deliver.
We hope you enjoy your new furniture, and thank you again for choosing Birlea!
Great delivery
Great delivery, very polite and helpful in bringing it in to the room I needed.
Great mattress !
Thank you.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that the delivery team were polite and helpful, and that they made sure everything was brought into the room you needed — that’s exactly the level of service we aim to provide.
It’s also wonderful to know you’re pleased with your mattress! We hope you enjoy many comfortable nights ahead.
Thank you again for choosing Birlea!
Great delivery service
Was able to track arrival time online. The guys were polite and friendly and very happily and efficiently carried all the boxes straight upstairs. Can’t fault them.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely feedback. We’re delighted to hear the delivery service met your expectations, from tracking the arrival time to the polite and efficient delivery team. It’s great to know everything went smoothly — thank you for taking the time to share your experience.
Professional delivery
Professional delivery. Polite personal
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback. We’re pleased to hear the delivery was professional and that the team were polite and helpful.
Don’t expect it to last more than a year at best.
Disappointed. Very cheap, light weight materials. Flimsy, thin, soft pine. I had to add a load of heavier duty timber to give me confidence the bed wasn’t going to snap as soon as I as anyone sat on it. Poor quality. Wouldn’t buy again.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re sorry to hear you’re disappointed with the bed and that it hasn’t met your expectations. This is certainly not the experience we want for our customers, and we take feedback about build quality very seriously.
We’d really like the opportunity to look into this further and see how we can assist. Please could you contact us with more details about the issue, including your order number, so we can review this properly and advise on next steps.
Thank you for taking the time to share your feedback — it helps us continue to improve our products and service.
Wrong do it again….
Furniture arrived fine but was badly damaged. Now have to wait for a new one - bad quality control and no visibility as yet when the new one is going to be delivered and the damaged one removed (which is currently sat taking up
space in hall!)
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially having the damaged item taking up space while you wait for a replacement.
This is not the standard of quality control or communication we aim to provide. We would really like to look into this further and give you an update on the replacement and collection. Please could you contact us with your order number and any relevant details so we can assist you as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience while we work to resolve this.
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re pleased to hear you were happy with the service.
Bad design
Bad design, bad quality,
They said that an eraser would be put in the packaging to rub out the numbers on the panels, well that was a joke as we only had three panels with numbers on 2,10,and 11. After over hours figuring out how to put it together, the draws were hard to pull in and out eventually all the ball bearings came out hence the reason why we took out all the pieces and smashed it up. Waste of money waste of time. should’ve realised by the price you only get what you pay for in my opinion it was a waste of money.Do not buy this product. 😡
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the standard of quality or usability we aim to provide, and we regret the inconvenience and disappointment caused.
We would appreciate the opportunity to look into this further and understand what went wrong. If you’re willing, please contact us with your order number and any additional details so we can review this properly and see how we can assist.
Thank you for taking the time to share your feedback — it helps us identify issues and improve our products and service.
Friendly helpful great communication
Friendly helpful great communication
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you found our team friendly and helpful, and that communication was great.
Great buy
Delivered as planned. Ordering was great. Didn't see it was self assembly, but husband managed to put the sideboard together. He was dreading it but it went together quite good. It looks amazing. It has completed our vision. And is as good as the picture shows. There's a couple of marks, and we were short of the tiny black screws 7 of them. But they were for the tiny brackets on the back, 4 in each section which he's leaving off as worried the screws might show through anyway.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your detailed feedback! We’re delighted to hear the sideboard looks amazing and has completed your vision — it’s great to know it lived up to the pictures and that assembly went more smoothly than expected. We do appreciate you mentioning the small marks and missing screws, and we’re sorry for that inconvenience. If you’d like us to look into this further, please don’t hesitate to get in touch. Thank you again for sharing your experience!
Great Product
Great Product. Service was excellent. Call ahead which helps plan the day. Thank you very much
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you were pleased with both the product and the service, and that the call ahead helped with planning your day. We really appreciate your kind words — thank you!
Excellent service
Delivery on time,nice polite delivery men who bought mattress in for me. Excellent service.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear delivery was on time and that our delivery team were polite and helpful. We’re so pleased you were happy with the service — enjoy your new mattress!
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re pleased to hear delivery went well and that you’re loving your mattress. Enjoy!
Fantastic service
We ordered two bedside cabinets. They came already assembled but were well packaged to avoid any damage.
We were advised of the delivery time slot and details. Communication was great. Delivery people carried them into the bedrooms and unpacked carefully. The were really friendly and helpful and answered any questions we had
The bedside cabinets are well made and sturdy and look fantastic. We would 100% recommend buying from this company and we certainly will do again.
25. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your fantastic review! We’re delighted to hear everything went smoothly — from clear communication and careful delivery to the quality and look of your bedside cabinets. It’s great to know our delivery team were friendly and helpful, and that you’re so pleased with your purchase. Thank you for the recommendation — we look forward to welcoming you back again!
Efficient on time delivery
Really easy transaction from start to finish, on time delivery exactly as the app stated and friendly helpful delivery staff.
Big thumbs up 👍
24. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for the brilliant review!
We’re so pleased to hear that everything went smoothly from start to finish and that the delivery arrived exactly when expected. It’s especially great to know our delivery team made a positive impression – we’ll be sure to pass your kind comments on to them.
We really appreciate the big thumbs up and thank you for choosing Birlea!
I was kept informed from purchasing to…
I was kept informed from purchasing to delivery. Delivery driver called me to let me know what time he'd arrive and he arrived on the dot.
He was polite and helpful.
Great service
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your wonderful feedback!
We’re delighted to hear that you felt well informed throughout the whole process and that the delivery went exactly to plan. It’s great to know the driver kept you updated and arrived right on time – and that they were polite and helpful too.
Providing a smooth, reliable service is exactly what we aim for, so your comments mean a lot. Thank you again for choosing Birlea!
The quality of the draws
very happy with the mirror draws beutifull good quality for the price people were very friendly help full deliverd with care
21. tammikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your lovely review!
We’re thrilled to hear you’re so happy with your mirrored drawers and that you’re pleased with the quality and value. It’s also fantastic to know the team were friendly, helpful and delivered your order with care.
We really appreciate you taking the time to share your feedback. Thank you for choosing Birlea!
Excellent service…
Excellent communication throughout the process, delivery on time and efficient and helpful.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your fantastic feedback!
We’re so pleased to hear that you found our communication clear throughout and that the delivery was on time, efficient and helpful. That’s exactly the level of service we strive to provide.
We really appreciate you taking the time to share your experience with Birlea and hope you enjoy your purchase!
Very good Service all round ,
Very good Service all round ,
Quick delivery great product,
Really happy.
19. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the service, speedy delivery, and your product — that’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase from Birlea!
Bought a sofa bed through Frasers
Bought a sofa bed through Frasers: totally unsuitable product and any attempt to return and get a refund is appalling. Frasers say they are still waiting for a reply yet it’s over a week since they got in touch. Is there anyone at Birlea available and willing to deal with this?
I’m still waiting for your direct message: alternatively please respond to Frasers regarding this issue as they are also still waiting for a reply.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re really sorry to read this and to hear how frustrating the experience has been for you. This certainly isn’t the level of service we expect for our customers.
We have requested further information from you so that we are able to look into this for you. If you could please provide your order number to info@birlea.com or respond to the information request we can proceed.
We appreciate your patience and look forward to helping you get this sorted.
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