Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The guys that delivered our furniture…
The guys that delivered our furniture were friendly, polite and very helpful placing the items in the lounge.
The packaging of the items to avoid any damage was the best I have ever seen a lot of thought and care must go into the process.
10. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that our delivery team were friendly, polite and helpful when delivering your furniture.
It's also fantastic to know that the packaging stood out to you. We take great care in ensuring our products are well protected during transit, so it's great to hear that this made a positive impression. Thank you for choosing Birlea.
A cumbersome build and a not high quality product
Product assembly time was rated 30 minutes and was more like 3 hours. Build quality seems pretty shaky. The product's drawers don't hook up after following the instructions, just make an awful noise or get stuck half way through. Feel like I've wasted my money.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the assembly took longer than expected and that you’ve experienced issues with the drawers once the product was built. This is certainly not the experience we want our customers to have.
Could you please let us know which product you assembled? Once we have this information, our QC team will be able to look into this further.
We appreciate you bringing this to our attention and hope we can resolve this for you.
Excellent efficient delivery men and on…
Excellent efficient delivery men and on time exactly as send in their tracker .
Tidy and polite ..
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely review!
We’re delighted to hear that the delivery team were efficient, polite and arrived exactly within the time shown on the tracker. Providing a smooth and reliable delivery experience is really important to us, so it’s great to know everything went so well.
We hope you enjoy your new Birlea product!
Excellent Quality Bed
My bed was delivered in a timely manner and arrived exactly when expected. All the parts were included, which made the process smooth and hassle-free. The instructions were very clear and easy to follow, so assembling the bed didn’t take long at all.
The bed frame itself is brilliant quality and looks amazing once set up. I’m extremely happy with both the product and the service provided. Overall, a great experience and I would definitely recommend.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your fantastic review! We're so pleased to hear that your bed arrived on time and that the assembly process was smooth and straightforward.
It’s wonderful to hear that you’re happy with the quality and look of the bed frame – we take pride in making products that not only perform well but also look great in your home.
Thanks again for choosing Birlea and for recommending us – we hope you enjoy many comfortable nights on your new bed!
Sideboard and nest S of tables
The delivery of my furniture was good, would have liked a chosen time slot. Furniture is beautiful. Looks wonderful. Tks
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review. We're delighted to hear that your furniture looks wonderful and that you’re happy with it!
We appreciate your feedback regarding the delivery time slot. Our transport team will look into this further, as it’s not the standard we expect.
Thanks again for choosing Birlea – we hope you enjoy your new furniture for years to come.
Fantastic service from start to finish
Fantastic service from start to finish. Delivery was excellent and the wardrobe and drawers are lovely.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your wonderful review! We're so pleased to hear that you enjoyed the service from start to finish and that the delivery went smoothly.
It’s fantastic to know that your wardrobe and drawers are looking lovely – we hope they bring both style and functionality to your home.
Thanks again for choosing Birlea!
My mirrored cabinet is stunning
My mirrored cabinet is stunning, came very well packed, very happy
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely review! We're thrilled to hear that your mirrored cabinet arrived safely and that you’re so happy with it.
It’s great to know the packing kept it in perfect condition – we take care to ensure all our products arrive looking their best.
Thanks again for choosing Birlea, and we hope you enjoy your stunning cabinet for years to come!
I am SO impressed with the quality of…
I am SO impressed with the quality of my new furniture - 5 mirrored pieces and they all arrived in perfect condition. Delivery was prompt. Communication was good - I needed the company to hold the items for a few weeks before we could receive them and it was no problem.
I did not expect such good quality items for the price.
Highly recommend.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your fantastic review! We're thrilled to hear that all five mirrored pieces arrived in perfect condition and that the delivery and communication met your expectations.
It’s wonderful to know you’re impressed with the quality and value of your furniture – we aim to provide stylish, high-quality pieces at great prices.
Thanks so much for recommending Birlea – we hope you continue to enjoy your new furniture for many years!
Great bed
Great bed, easy to assemble, thick slats, good space underneath for storage.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you found your Birlea bed easy to assemble and that you’re enjoying the extra storage space underneath.
Happy with the delivery of the bed and…
Happy with the delivery of the bed and the guys who delivered it
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're glad to hear your Birlea bed was delivered on time and that the delivery team provided a positive experience.
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're pleased to hear you found the Birlea team well informed and that the communication throughout your experience was clear and helpful.
Exceptional quality,looks stunning fast…
Exceptional quality,looks stunning fast delivery and already assembled.
Definitely recommend
3. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you’re enjoying the exceptional quality and stunning look of your Birlea product, and that the fast delivery and pre-assembly made things even easier. We really appreciate the recommendation.
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're glad to hear your Birlea order arrived quickly and on schedule.
Bed delivery
Arrived on time, polite & pleasant chaps very pleased with the service
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're pleased to hear your Birlea order arrived on time and that the delivery team were polite and pleasant, making your experience a positive one.
Speediest delivery ever and polite and…
Speediest delivery ever and polite and helpful service on delivery ! Excellent!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thanks for taking the time to leave a review. We're thrilled to hear you experienced such a speedy delivery and that the Birlea delivery team were polite and helpful.
Very Helpful Delivery Team
Very happy with the delivery of my new Birlea bed. Very helpful team that also brought the heavy box upstairs for me.
Would definitely recommend.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave us such a lovely review!
We're really pleased to hear that you were happy with the delivery of your new Birlea bed and that the team were helpful in bringing the box upstairs for you. It's great to know the service made a positive difference to your experience.
Thank you as well for recommending Birlea – we really appreciate your support.
Delivery guys were early and…
Delivery guys were early and communicated brilliantly - took my new lovely chest of draws upstairs and carefully left the bed where I wanted it - ultra efficient- very happy - thank you
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your kind review!
We're delighted to hear that the delivery team communicated well and made the process smooth for you. It's great to know they took care placing your chest of drawers upstairs and positioned the bed exactly where you wanted it.
We're really pleased you're happy with your experience and appreciate you taking the time to share your feedback.
Delivery was booked for between 8-1pm
Delivery was booked for between 8-1pm
And they arrived 8 am on the dot very polite
3. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave us a review!
We're really pleased to hear that your delivery arrived right on time and that the team were polite. It's great to know everything went smoothly.
We appreciate your feedback and hope you enjoy your new Birlea furniture.
Cannot place in required room
The driver stated that they cannot take the furniture upstairs as they’re not insured to. I’m a single parent so have nobody to help me lift this bedroom furniture which is 72kg. If you’re delivering bedroom furniture, this should be placed in the required room. I’ve now got a chest of drawers in my hallway that I can’t move.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re really sorry to read this and can completely understand how frustrating and difficult this must have been.
This certainly isn’t the experience we want any of our customers to have. Our deliveries are carried out by third-party transport partners, and while there can sometimes be insurance restrictions around carrying items upstairs, we appreciate that this should have been made clear and handled better.
Please could you send us a direct message to info@birlea.com with your order details so we can look into this properly? Our transport team will investigate this further, as this isn’t the standard of service we expect.
We’d really like the opportunity to put this right for you.
Clear and simple instructions and looks…
Clear and simple instructions and looks great!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your lovely review!
We’re really pleased to hear you found the instructions clear and simple, and that you’re happy with how everything looks once assembled. That’s exactly the experience we aim to deliver.
We hope you enjoy your new furniture, and thank you again for choosing Birlea!
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