Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Birlea Navy Mirrored Wardrobe from Next
Fast delivery and on time. Lovely colour, matches my bedroom decor perfectly. We found the instructions easy to follow. Good quality item. Recommended.
18. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear your Birlea item arrived on time and that the colour complements your bedroom perfectly! It’s also great to know the instructions were easy to follow and that you’re happy with the quality.
We really appreciate your recommendation and hope it brings you enjoyment for many years to come.
Second floor flat delivery
We live in a second floor flat with no lift but the delivery guy graciously brought all of the (very heavy) boxes all the way up with a smile.
The bed itself took a while to put together as it's an Ottoman but we followed the instructions carefully & it all came together. We had to make a call as we werent sure if we'd put the piston mechanism together properly as the bed seemed stuck in the open position.... but they advised putting the mattress on & hey Preston it worked!
We love the bed (Phoenix Ottoman in grey) - looks really stylish.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your fantastic review!
We’re delighted to hear your Phoenix Ottoman bed in grey has found a stylish home in your flat! It’s wonderful that our delivery team went the extra mile to bring the boxes upstairs — they’ll be thrilled to hear your kind words.
We completely understand that Ottoman beds can take a little time to assemble, and it sounds like you handled it brilliantly. We’re glad our advice helped get the piston mechanism working perfectly.
Thank you again for sharing your experience — we hope your new bed brings you comfort and style for many years to come!
Amazing customer service
The customer service from Birlea is top notch! They were so helpful and communicated with me very well. Unfortunately the product wasn't as good as the customer service but still 5 stars and I would definitely purchase from them again.
30. tammikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear that our customer service team was able to help and keep you informed throughout — we take pride in supporting our customers every step of the way.
We really appreciate your loyalty and look forward to helping you again in the future!
Vastaus yritykseltä Birlea Furniture
Thank you for your review!
We’re glad to hear your Birlea order arrived on time! We always aim for a smooth delivery experience, and your feedback is much appreciated.
Wishing you many enjoyable moments with your new item!
Vastaus yritykseltä Birlea Furniture
Thank you for the great feedback!
We’re delighted to hear that your Birlea deliveries have always been on schedule. Reliability is really important to us, and we’re glad it shows!
Enjoy your new item!
Furniture delivered by Birlea after…
Furniture delivered by Birlea after ordering through b and q and own Furniture. Com. Exceptionally good quality and delivered with care
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear that your Birlea furniture, ordered through B&Q and Own Furniture.com, arrived safely and in excellent condition. It’s fantastic to know you’re happy with the quality and that our delivery team handled it with care.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Well delivery went fine by two charming…
Well delivery went fine by two charming people but after having paid to have it put together it’s still sitting in boxes in my bedroom. I don’t know what it looks like or if it’s comfortable I know sleeping on sofa isn’t. Being disabled and retired unless this is sorted out soon looks like I’m here for some time lol
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback, and we’re really sorry to hear about this situation.
It’s great to hear the delivery team were charming, but we completely understand how frustrating it must be to have your furniture still in boxes, especially given your circumstances.
We have requested further information from you so if you could provide us with your delivery details then we can look into this for you asap. Alternatively if you could please email our team at info@birlea.com with your order number or delivery postcode someone will get back to you shortly.
90×190×25 ágy matrac rendeltem
90×190×25 ágy matrac rendeltem
De
90×190×22 ágy matracot kaptam
Rossz ágy matrac kaptam
19. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for bringing this to our attention.
We’re very sorry that you received a 90×190×22 cm mattress instead of the 90×190×25 cm one you ordered — this was clearly a mistake and not the standard we expect.
I can see our Customer Service team are in contact with your retailer regarding this and a resolution will be offered through them.
Dreadful service
I paid the additional cost to have 2 man crew so that the mirror drawers would be delivered and carried to the bedroom. The driver arrived with his wife and refused to carry it any further than the hall way where it’s still sitting. I can’t carry this and neither can my elderly husband. I’m applying for my money back and a pick up of the unit. Dreadful service.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback, and we’re very sorry to hear about your experience.
We have requested further information from you so that we are able to look into this for you as soon as possible. Alternatively if you could email our team at info@birlea.com with your order number and delivery postcode someone will get back to you shortly.
Easy ordering and before time delivery
17. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your 5 star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived ahead of schedule — that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and hope you enjoy your purchase from Birlea!
Vastaus yritykseltä Birlea Furniture
Thank you for the fantastic 5 star review!
We’re so pleased to hear that you had a great experience with our delivery team — we’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your feedback and hope you’re loving your new Birlea purchase!
The two young men who delivered my…
The two young men who delivered my cabinet were very helpful and polite I could not fault them very pleased
16. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your lovely 5 star review!
We’re so pleased to hear that our delivery team were helpful and polite — it’s great to know they made such a positive impression. We’ll be sure to pass your kind comments on to them.
Thank you for choosing Birlea, and we’re delighted to hear you’re very pleased with your cabinet!
Terrible delivery service
Terrible delivery service. Was contacted with a time but had the option to decline if wouldn’t be home and request a new slot which i did. Item then got delivery attempted on the declined slot anyway, obviously unsuccessfully as I wasn’t in, however parcel is now being marked as delivered despite tracking notes clearly stating I had requested a different date
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re really sorry to hear about your experience and the frustration this has caused. This certainly isn’t the standard of service we expect.
We have requested further information from yourself so that we can look into this for you.
Thank you for bringing this to our attention – we appreciate the opportunity to put things right.
Fantastic Service
The company was scheduled to arrive at 10am. I was kept fully updated on the website advising that they would be early. On arrival the delivery team dropped all 4 parcels just inside the door (something other firms have refused to do) The delivery guys were really friendly and helpful. Thank you for a fantastic service.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your wonderful review!
We’re really pleased to hear that you found the tracking updates helpful and that everything arrived smoothly. It’s great to know our delivery team were friendly, helpful and able to bring the parcels just inside for you – we’ll be sure to pass your kind words on to them.
Thank you again for choosing Birlea and for taking the time to share your experience – we truly appreciate it.
The bed quality is very poor
The bed quality is very poor - arrived with chips, dents and scratches over all three items. Customer service (albeit through Homebase) has been shocking. Struggling to get a refund or a date the items will be collected - expectation was id disassemble the items and put them back into a flatpack box. I’ve been contacted by about 6 different people so far and I’m no further forward - just keep being told it’s been passed to the relevant department and I’ll hear back in 48 hours. I’ve been told that 6 times now.
13. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
We’re really sorry to read this and to hear about your experience. This is absolutely not the standard we expect from our products or the service surrounding them.
It’s particularly concerning to hear that your items arrived with chips, dents and scratches — that’s not acceptable and certainly not how your bed should arrive.
We’re also sorry for the frustration caused by the communication and delays around the collection and refund. Being passed between multiple people and repeatedly told you’ll hear back within 48 hours without progress is understandably frustrating.
Although your purchase was made through Homebase, we’d really like to help get this resolved properly. Thank you for providing your email, we will contact you directly to look into this for you.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Just had my bed delivered
Just had my bed delivered. The men that delivered it were fantastic. Great job
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your review!
We’re delighted to hear your delivery experience was such a positive one. It’s great to know the team did a fantastic job — we’ll be sure to pass your kind comments on to them.
We hope you love your new bed and enjoy many comfortable nights ahead!
Great delivery
Great delivery. There was an issue with my postcode. The delivery men were very patient and helpful.
The bed is amazing, my daughter loves it. I turned the upper part of the bunk bed into a play area for my daughter's smaller room. The bed is very sturdy and can carry her weight, plus some toys and toy storage unit.
I would order from this company again.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you so much for your lovely review 😊
We’re really pleased to hear that our delivery team were patient and helpful while resolving the postcode issue — that’s exactly the level of service we aim to provide. I’ll be sure to pass your kind comments on to them.
It’s fantastic to hear how much your daughter loves her new bed! We love the idea of turning the upper bunk into a play area — what a brilliant way to make the most of the space. It’s great to know you’re happy with the sturdiness and quality too.
Thank you again for choosing Birlea, and we’d absolutely love to welcome you back in the future.
Bed arrived broken
Bed arrived broken, header and footer are both damaged. I’ve only received it yesterday and I’ve already contacted them to initiate a return. Hopefully they reply within 48h window given with a solution and a refund.
I will change the rating here all going smoothly, but they’ve prompted me to make a review now and this is my experience so far.
Update: They’re replying below, although they don’t allow my reply to theirs, hence I’m updating review here. I contacted them on Friday, they came back to me today: if I dispose the defective bed myself, they refund me straight away, if they need to collect it, then they won’t refund straight away… that’s to encourage me to have the hassle of disposing big pieces of defective furniture myself when they’re extra heavy and my car isn’t big enough to fit them in… I replied to them asking to collect asap, but not yet any reply or information on when they can collect, when I’ve told them I have no space at home to store their damaged furniture. I’m expecting family visit and I have no bed frame and my living room and bedroom taken by big boxes! Not happy at all. I need to remove one more star on this review.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
We’re really sorry to hear that your bed has arrived damaged — that’s certainly not the experience we want for our customers.
Thank you for contacting us already to initiate the return. Our customer service team will respond as quickly as possible within the stated timeframe to get this resolved for you. If you haven’t heard back after 48 hours, please feel free to follow up with us directly.
This isn’t the standard we expect, and we’ll ensure the issue is handled properly. We really appreciate you giving us the opportunity to put things right and hope we can turn this experience around for you.
Happy customers…
The two men who delivered the cabinet were polite. They also did the fitment of the crystal drawer knobs vey quickly and efficiently
9. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you so much for your kind review 😊
We’re delighted to hear that our delivery team were polite and that they fitted the crystal drawer knobs quickly and efficiently for you. That’s exactly the level of service we expect, and it’s always lovely to hear when the team are recognised for their great work.
We hope you’re enjoying your new cabinet, and thank you again for choosing Birlea.
Received my order quick and kept me…
Received my order quick and kept me informed of my delivery.
9. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your great review!
We’re so pleased to hear your order arrived quickly and that you felt well informed throughout the delivery process. Keeping our customers updated every step of the way is really important to us.
We truly appreciate you choosing Birlea and hope you enjoy your new purchase.
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