Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Näytä lisää
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Näytä lisää
Yritys on vastannut
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Yhteystiedot
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Yhdistynyt kuningaskunta
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivery was poor and saw item outside…
Delivery was poor and saw item outside front door being dropped on concrete path. Nothing appeared broken, However, item appears to not be level. Draw fixing on second drawer rotates.
Not very happy considering how much this cost.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback and for highlighting these issues. We’re really sorry to hear about the delivery experience — this is not the standard we expect. Our transport team will look into this further to ensure it doesn’t happen again.
Regarding the drawer and leveling issues, could you please provide the product name or order details? Our quality control team will review this and advise on the best way to resolve it.
The delivery person was great
The delivery person was great, I was on a work call and couldnt deal with the delivery so I asked him to just sort it and leave it to one side in the hallway, he did this with no bother and was very polite and helpful.
12. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re delighted to hear our delivery person was polite, helpful, and happy to accommodate your request — that’s exactly the service we aim to provide.
Comfortable bed good height …
Although flat pack my son managed to put my new bed together . It's the perfect height for me and the mattress is very comfortable . It contributes to a restful sleep. Thank you !
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re so pleased to hear your son was able to assemble your new bed and that the height and mattress are perfect for you.
It’s fantastic to know it’s contributing to restful nights of sleep!
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re thrilled to hear you found our team professional and helpful, and that they went the extra mile — that’s exactly the service we aim to provide.
Beautiful product
Beautiful product, reasonable pricing and speedy delivery. Will definitely purchase again from Birtley Furniture.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re delighted to hear you’re happy with your product, found the pricing reasonable, and enjoyed a speedy delivery.
We look forward to welcoming you back for your next Birlea Furniture purchase!
Really polite
Really polite, helpful delivery drivers.
Furniture has gone together no problem and is of a good quality.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re delighted to hear our delivery drivers were polite and helpful, and that your furniture assembled easily and is of good quality.
Not sure I would buy again
Delivery itself was ok but getting a suitable delivery date was not a good experience. As for the furniture for what you paid the drawers are not the best to open
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback. We’re sorry to hear that arranging a suitable delivery date wasn’t a smooth experience — our transport team will look into this further, as it’s not the standard we expect.
Regarding the drawers, could you please provide the product name or order details? Our quality control team will review this and advise on the best way to resolve it.
Birlea Furniture
The men that delivered my bed were very good. Polite and helpful.
16. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re delighted to hear our delivery team were polite, helpful, and provided a great service.
Fantastic bed
Delivery A* nice delivery people, also took direct to the room it was going in, all I can say is thank goodness you can Utube how you can assemble the bed, the paper instructions aren’t great, I even put the bed together on my own, only needed my husbands help putting the frame onto the bed together hold the mattress
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback! We’re thrilled to hear our delivery team provided excellent service and even took the bed directly to the room.
We appreciate your note about the instructions — it’s great that the YouTube guides helped, and well done on assembling most of the bed yourself!
Assembly will take much longer than you think
The instructions are backwards and start at the end rather than at a sensible point. The furniture needs to be put together with plastic doweling rather than wood, which flattens and mushrooms rather than slotting together neatly. Once put together the bed looks good and feels sturdy but the assembly process is not simple at all
19. helmikuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for your detailed feedback. We’re glad to hear that once assembled, your bed looks good and feels sturdy. We’re sorry that the assembly process was challenging and that the instructions and fittings did not make it straightforward. We’ll pass your comments on to our QC team to help improve both the instructions and assembly experience in future.
Lovely tv cabinet
Lovely tv cabinet. Delivery was very efficient, keeping me informed all along the way. Would highly recommend this company.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your wonderful review! We’re thrilled to hear you’re pleased with your TV cabinet and that delivery was efficient and well communicated. Your recommendation means a lot to us!
Excellent quality and customer service…
Excellent quality and customer service throughout. Very happ
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your review! We’re delighted to hear you’re happy with the quality of the furniture and the customer service you received.
After spending nearly 1k on furniture i…
After spending nearly 1k on furniture i was disappointed with the result. Broken edges, missing parts and flimsy doors. I was offered £16.00 as a good will gesture when I raised the missing parts query. Could do a lot better elsewhere
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback. We’re very sorry to hear about your experience and the issues you’ve described with your furniture. This is not the standard we expect. We have requested some further information from you so that we can look into this matter in more detail and assist you further.
Bed broke after 1.5 years
Bed only lasted 1.5 years before breaking, they would not reimburse us despite it being guaranteed for 5 years as they blamed this on bolts not being tightened regularly enough when it was the legs that had snapped, completely unrelated to any bolt related issues
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Our products do come with 12month warranty however this is managed through the original retailer. Any warranty agreed out of 12 months is agreed by the retailer who will assess the claim in line with their warranty terms. If you have not already done so, we would recommend continuing to work with your retailer so they can review the issue further and advise on the next steps.
Birlea mirrored chest of drawers
Bought a Birlea mirrored chest of drawers, so pleased with the product, from the ordering online to the delivery cannot fault, great communication. The delivery guys were also super helpful and polite, helped put the drawers where i wanted them which was great. Thank you
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear you’re so pleased with your mirrored chest of drawers and that everything from ordering to delivery went smoothly. It’s great to know our delivery team were helpful and polite — we’ll be sure to pass on your kind words. Enjoy your new furniture!
I have asked for Birlea to pick up the…
I have asked for Birlea to pick up the bed frame from me ,none of the holes on the bed line up so I cant fit it together, it says not to use power tools on it ,there is no other way to make new holes ,i already gave my bed away to make room for new bed ,so I am now sleeping on mattress on floor, im waiting for Birlea to contact me regarding return.very disappointed
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave your review. We're very sorry to hear about the difficulties you've experienced when assembling your bed frame and the inconvenience this has caused, especially having to sleep on your mattress on the floor.
This certainly isn’t the experience we want our customers to have. Could you please confirm the product name or model of the bed you were assembling? Once we have this information, our QC team will look into this further to understand what may have happened.
Regarding the collection request, our customer service team should be in contact to assist with arranging the return and resolving this for you as quickly as possible.
Thank you again for bringing this to our attention.
Quality and unique bedroom furniture…
Quality and unique bedroom furniture good delivery on time and lads took all packaging with them
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave such a great review. We're delighted to hear that you're happy with the quality and unique design of your bedroom furniture.
It’s also great to know the delivery went smoothly and that the team arrived on time and took the packaging away for you — we’ll be sure to pass your kind feedback on to them.
We hope you enjoy your new furniture, and thank you for choosing Birlea.
Oak bed frame
We ordered an oak bed frame. It looks great, assembly was straightforward, it seems very sturdy and was a very reasonable price. No negatives.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave your review. We're really pleased to hear you're happy with your oak bed frame and that the assembly process was straightforward.
It’s great to know you’re happy with the quality, sturdiness and value for money. We hope you enjoy your new bed for years to come, and thank you for choosing Birlea.
Excellent product
Excellent product. Delivered on time. Delivery guys polite, friendly and helpful. Would recommend.
10. maaliskuuta 2026
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave such a positive review. We're delighted to hear that you're pleased with your product and that your delivery arrived on time.
It's also great to know our delivery team were polite, friendly and helpful — we’ll be sure to pass your kind feedback on to them. Thank you for your recommendation and for choosing Birlea.
ARRIVED SPOT ON TIME
ARRIVED SPOT ON TIME
DELIVERY DRIVER AND HIS MATE FANTASTIC VERY HAPPY 😊
5 🌟 FOR THE DELIVERY.
IVE NOW ASSEMBLED IT LOOKS REALLY NICE.😁
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birlea Furniture
Thank you for taking the time to leave your review. We're delighted to hear that your delivery arrived right on time and that the delivery team made such a great impression.
It's also great to know you've now assembled it and that you're pleased with how it looks. Thank you for the fantastic feedback and for choosing Birlea.
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