A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Outstanding Service from Birchwood Motors! I had a fantastic experience with Birchwood Motors and couldn’t be happier with the service I received. The whole process was quick, smooth and... Näytä lisää
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Näytä lisää
So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Yhteystiedot
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Yhdistynyt kuningaskunta
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
4,8
Erinomainen
196 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid at all costs
Avoid at all costs.
Car purchased on March 11th. In 6 months and 923 miles £1040 has needed to be spent on repairs to keep the car on the road.
I appreciate that I purchased a second hand vehicle and that it could potentially develop some issues but not to this extent in such a short space of time and amount of miles. Quite clearly the car was sold to me with faults and issues.
Garage were instantly dismissive when contacted about the latest serious issue.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi James,
I am very disappointed to receive this one star review. As mentioned in your review, you purchased the car 6 months ago and have contacted us today to notify us that you have a seized brake calliper and that your rear discs and pads need replacing. Since you have covered 923 trouble free miles in the vehicle and the fact it had 11 months MOT when you purchased it, I think it is fair to assume that this issue was not present at the point of sale deeming us not liable for any repairs. Unfortunately, the nature of used cars is that wear and tear items such as discs and pads do need replacing after time but, it is not the responsibility of the dealer to warrant such items. I’m sorry you feel this way about your experience but as our countless five star reviews would state, we are not a dealer to avoid at all costs, we actually go above and beyond to help our customers, that being said, we will not be taken advantage of.
Kind Regards,
Morgan - Director
Skoda superb
Just bought a skoda superb recently, nice service and friendly people
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Thank you for the great review Alexandru, enjoy the car!
All the best,
Birchwood Motors
Volvo XC 70
Great experience buying a Volvo from Morgan.
No issues, efficient and totally trustworthy. Brilliant.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Thank you for that excellent review. I’m glad you had a great experience with us and it was nice to meet you and your wife.
Many Thanks,
Morgan
Birchwood Motors
Would highly recommend buying a car from Birchwood Motors
Would highly recommend buying a car from Birchwood Motors. The staff/owners are so easy going, friendly and a real pleasure to deal with. Delighted with my purchase and the fair price I received for my car as part exchange. Great customer service and wouldn’t hesitate to use them in the future and recommend to others. Good luck with the move to the new premises.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Jon,
We are over the moon to hear how delighted you are with your recent purchase. We really appreciate you choosing Birchwood for your new car.
All the best,
Birchwood Motors Ltd
friendly
a friendly service and a great little motor, thanks Alex!
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Thanks for your review! Pleased to hear you are enjoying the car.
Thanks a lot!
Kind regards,
Alex
Birchwood Motors Ltd.
Outstanding service.
Absolutely brilliant service from beginning to end. Alex was very approachable and knowledgeable, and knew his stuff. The guys were very understanding when having to sort out a little payment hiccup on my bank’s side too.
Safe to say, I’ll be looking here first in the future.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Lloyd,
We really appreciate this review, look forward to possibly seeing you again in the future!
Kind regards,
Alex
Birchwood Motors Ltd.
Birchwood Motors
The Birchwood team are approachable, honest, straightforward, really helpful and sell great cars. Alex picked us up from the train station as we'd travelled up from Devon and he made the whole car buying experience pleasant and easy and we felt comfortable about the whole process.
The Volvo D2 drives lovely and was a great price.
Highly recommended business.
31. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Louise,
I am over the moon to hear how pleased you are with your new car, we really like to make the car buying experience straightforward as possible. As we all know buying a car can be stressful at times, we all really appreciate your kind words.
It was lovely meeting you both!
Thanks for choosing Birchwood.
All the best,
Alex
Birchwood Motors Ltd.
We dealt with Alex throughout our…
We dealt with Alex throughout our process, he was friendly and professional. Didn’t rush or push us into making a decision and was knowledgeable on the car. Rest of the team were polite and welcoming. Couldn’t recommend these guys enough, good prices and quality cars.
Cheers Guys!
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Zach,
Glad to hear we could make your buying process enjoyable, great to meet you and the family.
All the best,
Alex
Birchwood Motors Ltd
I was interested in a car but was unable to view online right away
I was interested in a car but was unable to view unless I request a video viewing. Only dealer i have come across that I was unable to view the car externally /internally right away
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Dave,
Unfortunately, it seems this review was meant for a different dealership as we would never decline a video call to allow a buyer to assess the condition of a vehicle. We also have no record of speaking with yourself. We would greatly appreciate it if you would remove this review.
Kind Regards,
Morgan Wilce - Director
Top customer care from this company
Top customer care from this company. Definately a 5 star service and a big thank you to Dean who went above and beyond to make sure everything ran smooth.
Would defiantly recommend!!!
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Manda,
Thanks a lot for the review, we really appreciate it.
Kind regards,
Birchwood Motors Ltd
Easy PX and purchase, would recommend!
Alex was very helpful and very responsive to any queries I had. The px went through very easy and the car I purchased was exactly as described in the advert. Would definitely recommend buying a car here!
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Connor,
Glad to hear your pleased with your new car, thanks for recommending us.
All the best,
Alex
Birchwood Motors Ltd
Great experience
Great experience buying a car from them. Made a trip up from Hampshire. No pressure sale and very friendly to deal with. Always helpful and very professional. Would highly recommend.
26. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Robin,
Thanks a lot for the kind words, glad we made your trip worthwhile.
Thanks a lot,
Birchwood Motors Ltd
Great experience .
Great experience recently buying a car from this company. Morgan was very polite and friendly. I travelled up from Exmouth on the train and he gladly picked us up. Over the moon with my purchase. Great communication throughout all the transaction. Highly recommend. Thank you again Morgan . 👍 Dawn
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Dawn,
Thank you for that kind review.
I'm glad your experience with us was a pleasant one! Enjoy your car.
All the Best,
Morgan
Birchwood Motors
Great experience today with the guys at…
Great experience today with the guys at Birchwood Motors.
Alex was helpful, informative and provided a no pressure sale, it was so relaxed I forgot to ask for a discount!
All jokes aside the car we purchased was priced well and was completely as described over the phone.
Well worth the 7 hour round trip and would definitely use again.
Pete👍🏻
10. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Peter,
Glad your 7 hour trip was worthwhile, we always try to be as truthful as possible with our cars. Pleased to hear it was what you were expecting.
Thanks,
Alex
Birchwood Motors Ltd
Great experience buying a car from this…
Great experience buying a car from this company. Alex was extremely helpful, stayed open late to accommodate me with no sales pressure. I felt he answered my questions honestly and very helpful on a follow up query. My car was delivered the next day & I love it!
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hello Jane,
Really pleased to hear your enjoying your car, thanks for choosing Birchwood.
Thanks,
Alex
Birchwood Motors Ltd
Professional business
I had a really positive experience with Birchwood Motors. Alex was the salesman and he was great, very different to most dealerships I have been to. Usually you have the hard sell and it was actually quite relaxed. I suppose you do not have to hard sell when you have reasonable prices to begin with but *speak as you find* Birchwood Motors are top drawer and would recommend to anyone
4. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Alun,
I really appreciate the kind words, means a lot that we could make you feel very relaxed going ahead with the purchase of your new car.
Thanks,
Alex
Birchwood Motors Ltd
Polite and helpful staff.Informative…
Polite and helpful staff.Informative and accommodating.Efficient and well organised.
20. heinäkuuta 2024
Vastaus yritykseltä Birchwood Motors
Hi Tony,
Thank you very much for that kind review!
All the best,
Birchwood Motors
Excellent service quick and easy and…
Excellent service quick and easy and well happy with the car I would advise anyone to go there
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Lee,
We very much appreciate you recommending us to everyone, glad you are pleased.
All the best,
Birchwood Motors Ltd
Mercedes C220
Super proffesional and friendly company to purchase my new car. I travelled all the way from Warwickshire based on their excellent reviews and wasn't disappointed when I arrived. Vehicle was as described and is running beautifully very happy with it. The guys even took the time to drop me off and pick me back up from somewhere local. Thanks very much chaps
16. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Birchwood Motors
Hi Adam,
I am delighted to receive such a lovely review, I'm glad we were able to provide you with quality service and a quality vehicle!
Kind Regards,
Morgan Wilce (Director)
Vastaus yritykseltä Birchwood Motors
Hi Laura,
Thank you for that kind review, I am pleased you were happy with the customer experience.
Enjoy the car!
All the best,
Morgan Wilce (Director)
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