Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Näytä lisää

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Näytä lisää
We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Näytä lisää
Was having issues with stock availability for an exchange for a bigger bike for my child, waiting nearly a year for a bike for my son as he has out grown his old one. I emailed through requesting a ma... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Bike Club UK
Yrityksen kirjoittama
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Yhteystiedot
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Yhdistynyt kuningaskunta
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simple process
Simple process, good communication, reliable delivery, great product.
Excellent service.
Great company
Great service. Have always had positive interactions whenever I have needed to contact them. Quality bikes and easy exchange process.
Great service from the Bike Club
The bikes I returned were collected promptly and the new one delivered the same day. I received prompt and courteous replies to my emails. Grandson delighted with his new bike
Fabulous re-bike rental scheme that has…
Fabulous re-bike rental scheme that has meant we are able to afford 2 great bikes. Also takes away the headache of re-selling. The 10% sibling discount is great as is their customer service. Thank you Bike Club 🙏
Felt like a very valued customer
Felt like a very valued customer, the issue I had was rectified very quickly and efficiently, the customer service is second to none. Loved the fact I could deal with the same person throughout the emails and not having different people which leads to miscommunication.
The bike was great more than we could…
The bike was great more than we could afford upfront, and we had no problem switching out for the best fit. Or moving out of london. Now we have upgraded and it’s great to have a choice without that great big expense and to say yes to your kid not let’s wait for your birthday!
What a fantastic company
What a fantastic company. Great website, range of bikes, delivery speed and cost. Perfect solution to changing kids bikes every year as they grow. The range of bikes is brilliant! The bikes come assembled which trust me if you haven’t built a bike before is an absolute godsend, and gives you confidence it won’t fall apart as they ride! Can’t recommend this company enough.
Great concept and great value for…
Great concept and great value for money. Our two year old LOVES her bike and we’ve already recommended to friends
Great experience start to finish
Great experience start to finish with choosing the correct bike for my daughter, to having it delivered and riding the same day with totally easy setup. She's absolutely loving it. Fastest way to get my daughter back into cycling this year as the summer season starts, as she'd just outgrown her first bike. Great to know I can swap up to the next size when she's ready in another year or two. The bike was like new as well, maybe ridden once by one child. Serviced very well to provide new brakes pads and pedals, and everything else was like new including the gearing and tyres. Will definitely be keeping up our subscription for the summer months before deciding which bike she needs next
Really pleased. Highly recommend
Great service, quick and easy application and delivery. No hassle at all. I have one very happy little boy thank you.
Fantastic idea and great service
We have used Bike Club for the last two years and just done the first exchange. No hassle with ordering the bike, arrived really quickly and the old one was taken away the same day. I love that we are able to send the bike back when my son has outgrown it - saving space, money and letting the bike get a new lease of life. Customer services are amazing - respond quickly and super helpful. Overall really happy with our experience and wish I had known about this with my older child.
Too expensive for the service delivered…
Too expensive for the service delivered
This is a very uneconomical and expensive service. Bikes wasnt reliable and broke often needing plenty of trips to the local bike shop. It's cheaper buying new. The return and delivery fees are also ridiculous.
Very good
Very good, easy to set up and the bike arrived in good time and in good order. Thank you.
Amazing customer service
What a pleasure it was to deal with Ashley. Our Bike arrived on Friday and due to the courier damaging the box we didn't have pedals as these had fallen out. They sorted this immediately without hesitations and we had pedals delivered the next morning. This is what I call a customer first experience!! Thank you
Left disappointed
Delivery of the bikes was excellent and on time. These were celebration gifts for my children for the following morning. One bike arrived with no pedals and the second bikes left pedal couldn’t be fitted due to over threading issues. The family bike ride we had planned on the day had to be cancelled and I had two very unhappy children. Took the second bike to a local bike shop where we paid to get the over threading sorted. On the whole just very disappointed. Replacement pedals arrived the following day so bike club did correct quickly. Just very surprised how they could be missing in the first place when they are the only loose items with the bike that are in the box
Great experience with Bike Club
Great experience with Bike Club. Great customer service and speedy delivery. I have recommended this to all my friends.
Never used bike club put off by prices
Okay, so I haven't actually used bike club. I wanted to but the per month cost of the frog bike i was looking at was far too high plus delivery, when I can have several options available to me on online market places for £150 for frog bikes which are in excellent condition and which will hold their value. One year of subs for the same bike with bike club would be more than thisband I expect this size bike to last my child circa 18 months. I'm just not understanding how they make a business with the prices they charge, maybe for people who don't use second hand market places?

Vastaus yritykseltä Bike Club UK
So easy to find and swap bikes for or…
So easy to find and swap bikes for or growing children
I have nothing but positive things to say
I have nothing but positive things to say so far and I am so glad I didn't pay too much attention to the negative reviews on here.
The process has been so smooth so far. I've got my daughter's first new bike at a fraction of the price than if I'd paid new and even took advantage off the 50% off for 12 months on starter bikes (promo code).
The bike arrived within 2 weeks and is absoutely beautiful. I opted for 'used' but it could pass as new - with brand new wheels.
The service has been great and I received a response email the very next morning - after I'd made an accidental order.
It gets 10/10 from me!
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