Bigbustours/rome Arvostelua 511

Hatten für den 20.09.2024 online eine Hopp&Hopp- Tour mit Big Bus gebucht.
Anfangs lief die Fahrt wie erwartet. Nach einem Ausstieg setzten wir die Fahrt mit einem Omnion- Bus
(Partner von Big Bus) fort. Von umfassenden Informationen während der Fahrt keine Spur! Nach einigen Besichtigungen wollten wir die Tour fortstetzen und suchten uns eine Haltestelle von Big Bus. Leider hatten die Big Busse den Regelbetrieb eingestellt. Busse anderer Anbieter (City Sightseeing, GreenLine, etc. fuhren jeweils 3-4 mal die Haltestelle an!! Nach einer Wartezeit von min. einer Std. kam dann ein Omnion Bus vorbei und nahm uns mit. Gleiches Spiel keine Infos, nur Haltestellen wurden angesagt.
Die "Rückfahrt" zum Termini glich einem Linienbus!
Für uns verlorene Urlaubszeit und kein guter Tag.

I have done different hop on and off tours in different countries with other companies. Big bus tours are horrible, extremely slow, they had in August a total of 7 bus which included the two routes. You can see the other companies constantly, this one not the case. Waste of my time and money! Horrible do not buy

Merci à Khalil et Karim. Vous êtes au Top. Super sympa et souriant

All I can say is, I wish we’d kept our money in our pockets!! We did HOHO a couple of years ago when last in Rome and it was excellent. Now they’ve cut routes, used to leave you at pretty much the entrance to things, the bus turns its engine off at the train station and you’re stuck for ages, now you’ve got good lengthy hikes to get anywhere! So disappointed 😢

Your staff member Christiaan who was in pur shuttle bus grom the port of Rome to the city of Rome was a very kind and helpfull person.
So keep him by your company, he is excellent.
Marinus Heer.
Holland

If I could rate this 0 out of 5 I would. Don’t waste your money. Incompetent company looking for ways to not service the ticket you bought. They issue you a paper ticket upon your first check in and even with a family of four expect you to have it each time even though you have a valid QR code given to you digitally at the time of sale. Bought a 72 hour ticket on a Sunday, validated it, then lost my paper ticket Monday (24 hours later). Employee checking people in at a stop refused to reprint me a new ticket. Absolutely rediculous.

Was one of the worst tours I have been on. We bought our tickets at the Colosseum and waited over 50 minutes for the bus to turn up then had to stand so couldn’t hear commentary. Guide didn’t speak to anyone !! We got a seat at the very back of bus but couldn’t really see anything. We eventually got a seat upstairs where what we did see and hear was lovely but had no confidence in getting off the bus to visit any of the attractions as we couldn’t guarantee another bus would turn up after our experience of waiting for the first one. All in all very disappointing would not use this company again!!

It is unacceptable service!!!! They advertise the bus every 13 minutes in high season. In fact you need to wait for 40 minutes +. The buses may come every 13 minute, but if 2 buses in a rów happen to be private buses on which regular tourists are not accepted you need to wait for either a 3rd or even 4 th bus. At the same time buses operated by other compqnies leave half empty. I asked for a refund after 40 minutes waiting time and noone wanted to hlpe they kept responding next bus is in 10 minutes!!! Unacxeptable! Don't let chat yourself! Choose a different bus operator!

booked 3 days trip on big bus paid 86 euros booking ref SZSD1P4B not allowed on bus the 2nd day requested refund not given.

Waiting time in the winter period is to long.
They say 18 min. Between busses, in reality 35 min. And then it is not sure you can take that one because it is full

Do not waste your money with this company, when they are selling they are the best people, but when you need support they treat you like nothing. The bus stop out of nowhere, busy all the time, we spent 120€ for 4 people and we were able to use it only once. Bad company with no respect with the consumers.

If there was a zero I would give it, emailed this company 3 times now and o the day, paid for myself and 3 children to go on the bus and wouldn’t print our tickets as they said the card signature on the back wasn’t readable so accused me of not owning those tickets despite it being on our phone

Waste of time and money. Completely unprepared for amount of people during August but continue selling tickets. Not enough buses, waits at every stop, rude staff that don’t tell you when next bus is coming. Overall, plain poor. Hopefully this saves someone else from wasting their money.

Long waits for the bus, long sitting in traffic while on the buss, long walks to the actual landmarks, crappy ride. Save your time, walk or take an uber if you're going far.

Long queue at start and commentary out of step with bus progress.

Booked 72hrs and could only use once as apparently you need to retain a ticket for each journey even though you use an app to access. Not made clear.

When it comes to bus tours this probably was not the best one we’ve been on, maybe slightly due to route and traffic. However staff were friendly and engaging and overall it was good way to see the city is on a time crunch.

The worst experience we were waiting for more than one hour and when the bus came in it was full

Since we're getting older and walking, walking, and walking isn't as easy as it used to be, the Big Bus seemed a great alternative. A three day pass was almost 42 euro, but seemed a good investment. We could take it to the area we wanted to visit and walk from there. Unfortunately, it was a VERY BAD DECISION.

The website says it's 11 minutes between buses. More like 45 or more. When one finally arrived, the line was so long not everyone could get on. When I checked their app it showed only 3 busses running! Meanwhile, there's been one parked next to their pick-up spot at the train terminal for 3 days. Never moved. Granted it's a holiday weekend, and the crowds are larger than normal--but shouldn't they have planned for that!

This morning, when we decided to take a regular Roma bus, the line for the Big Bus was twice as long as when we were there. The local bus (only 7 euros for the day) went quickly to our stop.

We booked our tickets online and everything worked smoothly, however all the attractions are so close to each other in Rome, that there is not a big need for taking a hop on top tour, like would be in a big cites like London.
The company itself is good,nice personal, comfortable buses. Used it lots of times in Paris, Barcelona, etc.

The staff member we dealt with was Shahriar. He was kind, helpful and made sure to give us directions for any questions we asked. It was very comforting to have someone with such experience give us the information we needed and ideas of how to ride the bus and get the most out of our experience. Very grateful to him.