Biffa Arvostelua 

Bad service from day one . Mix up on the new account left us for a month without a bin , after that it was continuous missed collections and poor communication whilst still being billed for a service not received and having to remove rubbish ourselves .
Customer service just tells you what you want to hear and then does nothing. Eventually all I could do was cancel the contract which then took 3 months of numerous calls and eventually legal advice to get something done . We then had an invoice for the months collections which hadn’t happened and an extortionate cancellation fee even though the cancellation was due to their lack of service breaching the contract .
Try speaking to any reasonable person about this is impossible , you will just go round in circles with no result. My advice is to stay clear .

Biffa vehicle collecting waste in St John's Road, Sidcup at 04:50 - WTF!!

**One of the worst business experiences I have ever had – extremely disappointing**

I am extremely disappointed with Biffa and the way my business has been treated.

I signed a **12-month contract** with Biffa expecting a professional and reliable commercial waste collection service. Unfortunately, the problems started **from the very beginning**.

Collections were repeatedly not carried out when they were supposed to be. As a business, this meant that waste started accumulating because Biffa failed to collect it on the agreed schedule. Then, instead of taking responsibility for the missed collections, I was hit with **additional charges for excess waste/weight**.

This is incredibly frustrating. If a waste company does not collect the waste on time, of course the amount of waste present at the next collection will be higher. It is completely unreasonable to create a situation where the waste accumulates because of missed collections and then charge the customer extra because of that accumulation.

Eventually, after experiencing repeated problems, I decided that I had enough and cancelled the service.

And this is where the situation became even worse.

Despite the service problems, I was told that because I had signed a 12-month contract, Biffa expected me to pay for the **remaining period of the contract**.

So, in simple terms: **the service was not being delivered as expected, my waste was not being collected on time, I was charged additional fees because the waste accumulated, and when I tried to leave because of these problems, I was still expected to pay for the rest of the year.**

This has been an incredibly frustrating and disappointing experience for my business.

I would strongly advise other business owners to think very carefully before entering into a long-term contract with Biffa. **Read every single cancellation clause and make sure you fully understand how additional waste charges work.**

I certainly would not choose Biffa again.

**Extremely poor service, extremely poor experience, and extremely disappointing customer service.**

I hope Biffa reviews what happened in my case and explains why a customer should be financially penalised for waste accumulating as a result of collection problems.

Zero Stars! if there was an option to provide a zero star review I would choose it.........having signed up to Biffa for our waste collections in the last five months they have collected TWICE when it should of been fortnightly. Despite numerous telephone calls to their Customer Service team who seem to have a scripted speech because they all say the same thing nothing has changed and we are currently £335 down. Would NOT recommend them at all!

Amy Leggett was a great help, very quick and efficient, good customer service from everyone at Biffs, Thanks

I’m always grateful to Biffa Customer Service for keeping me on hold for 30 minutes every time I call — which, unfortunately, is about every fortnight. On the plus side, it gives me plenty of time to write this review.

Our collections are consistently not made on time, and I then have to call day after day chasing to find out when our rubbish will actually be collected. The same problems repeat themselves, followed by the same lengthy waits on hold.

If Google allowed me to give zero stars, I would.

For a company whose business is collecting rubbish, it’s quite an achievement to treat their customers worse than the rubbish they’re supposed to be disposing of.

Absolutely appalling service.

Please read with our previous review of BIFFA in July 2026 and update in early September 2026.

On 21st July 2026, in response to our Trustpilot review, BIFFA informed that we should contact them at trustpilot @ biffa. We emailed BIFFA's 'trustpilot' address, but without response; we updated our review to the fact on 1st September.

On 19th September we emailed BIFFA's credit control as we had had no response from trustpilot @ biffa which is likely to be an unmonitored address, otherwise, what is the point of it if BIFFA does not reply?

We finally received an email from a 'credit controller' on 21st September, stating that she had only just received our latest email from "customer service"... noting that we had actually emailed "credit control" (more falsehood).

The 'credit controller' stated that she would "...do my best for you [us]..."

Today, while doubtless doing her "best for you [us]" she sent us a string of 10 (ten) invoices demanding monies back to June 2026 and merely demanded when we were going to settle them! Extraordinarily, the credit controller gave no response to our formal complaint or the issues evidenced in our emails.

To be clear, the BIFFA Bins have not been serviced since June 2026 and BIFFA have exploited the period since then by not replying to emails or engaging in any correspondence other than the most recent demand with 10 Invoices.

The CEO of BIFFA is Michael Topham. We suggest whoever is monitoring Trustpilot on behalf of BIFFA warn him that we are not going to be bullied, exploited or extorted by his organisation which is so poor and badly organised, that they cannot even respond to emails, or calls to customer services, or any reasonable communication. He can expect a Notice Before Action in the post.

Our experience of BIFFA is the worst we have ever had with any other company.

AVOID ... AVOID ... AVOID...AVOID... AVOID...AVOID
THIS DISGRACEFUL COMPANY

UPDATE - 6th October 2026

We again emailed the address supplied below by BIFFA only to receive a response from a "Customer Service Senior" with the following message:
"I have sent your email over to our Credit Control team to look into, and I have asked that they get in touch with you."

Astonishing!!

No review of our complaint, no ownership of the issue, no attempt to understand the issue ... just playing lip service to customer service.

Poor Customer Service is demonstrably cultural within BIFFA.

AVOID, AVOID, AVOID THIS COMPANY!

Good luck, once you have signed that contract you might as well sell your soul.

Truly appalling service.
Constant missed collections and delays. Currently on week 4 of our skip not being collected.
Customer service is appalling, they don't seemed to comprehend that 4 weeks worth of waste on site is unacceptable.
Avoid if you want any form of service.

Once again bin not collected. Said bin not put out which it was. Admitted did not call at all! Said can't get to bin for another fortnight but will refund £12 of the £68 direct debit as their error. Not acceptable. Very poor service. Happened before. Driver does not even come to premises. 45 min in queue on phone to speak to someone. Expensive, unreliable and not recommended. We are going to switch to someone else but still waiting to hear from Biffa about termination. We have set up account ready with a reliable company Cartwrights.

This maybe more to do with Cornwall Council who have the contract with Biffa but I still think Biffa need to push back under their involvement. I rent part of my home to holiday makers. Because of this I have to pay for commercial waste collection under Cornwall Council rules. My waste was not being collected for weeks. To sign up for commercial collection provided by Biffa I have had to agree to be either a Limited Company, Partnership or Sole Trader staus. I can overlook this but I have had to sign contract documentation saying I am a Partnership which I am not. Neither am I Limited or a Sole Trader. For official legal documentation this does not seem right. I feel Cornwall Council and Biffa need to seriously look at updating their contract documents to include simple individuals.

Biffa continually empty shop rubbish at 2.30am at the back of my property in Tadworth Parade, Hornchurch. This constitutes a noise violation. I have also logged a complaint at Havering council who awarded Biffa the contract in first place. I do not appreciate getting woken up at 2.30am on a Sunday morning.

BIFFA has yet again failed to collect our general waste bin at our community centre. I called their customer service number several times yesterday, but nobody answered. Finally got through this morning after trying for an hour. The person I spoke to has raised a call to the local depot to get the bin collected and will apparently call me back. We go through this each time - they raise a call with the depot, we don't receive a call back, the bin doesn't get collected but we still get charged. It's been like this throughout the whole contract. BIFFA must be making a lot of money from small community organisations like ours - repeatedly missing collections over the duration of the contract while still charging us a small fortune. All round very poor service.

Worst service ever. Content missed collections, 35 minutes on hold to speak to someone just to be told someone will call me back in 10 days. In the mean time my bins are full. PLEASE DONT USE THIS COMPANY. I AM CANCELLING.

For the past year,Biffa have repeatedly missed services, which is becoming increasingly frustrating. The customer service responses I have received have not provided any real solutions, often citing the same excuses of drivers not having enough time to complete the service or being short-staffed.

All enquiries dealt with by David during a single phonecall

Biffa Green Waste collection in Melton Mowbray not only charge triple the price when compared to Rushcliffe BC they also insist you pay for a full twelve month contract so if you move house mid contract you are paying for a service you don't get. I suggest you take your green waste to the tip and don't pay these people a bean it's a rip off

not arrived again this week. was sat outside the yard this morning, no restrictions in our yard, easy access and still didn't collect. our bins are overflowing

Phone call with louise saban was perfect and easy and no faff. :) she was great

Very positive call with David Forrest - knowledgeable and helpful to get us the best result,