I am yet to receive the product I ordered 3 months ago that had an original '2-3 week delivery date'. I can appreciate there may be delays with suppliers, but I have had to chase updates from cust... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I started using Beut, after being let down a couple of times by one of the larger interiors retailers. They have a great selection of brands, and I love the personal touch that you get from team. They... Näytä lisää
Yritys on vastannut
My first order but definitely not my last! I recently received my first homewares order from Beut & I’m so happy with it. The items I bought were well priced, brilliant quality & the questions I ha... Näytä lisää
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I ordered a bar stool from beut. They noticed that I'd ordered an especially high stool, unusual for a residential property, so they emailed me to check whether I'd got the correct height for my situa... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
beut is a curated lifestyle store for “life’s (beut.) iful things”. We offer the best quality, design led furniture & homeware from around the globe.
Yhteystiedot
Yhdistynyt kuningaskunta
- beut.co.uk
3,9
Hyvä
246 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service and excellent product range
Great customer service, easy to navigate website, great range of luxury products and very good competitive prices. I fully recommend.
1. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Adam,
I am so pleased you enjoyed your shopping experience with beut.
We would love to see you again sometime in the future.
All the best,
beut
Excellent customer service
Very happy with our purchase of 3 Kartell stools. Also fantastic response to replacement if one which was damaged in transit. Would definitely recommend Beut.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Afternoon Kim,
Thank you for leaving us such a kind review.
I am glad that we were able to resolve this for you quickly and efficiently.
All the best,
Beut
Exceptional service
Exceptional service! The company truly went above and beyond in delivering outstanding customer care. Their response was swift, and their approach was highly personalised. Even when they didn’t have the full quantity of items I needed, they went the extra mile by referring me to another shop where I could find the remaining pieces to complete my order. A truly thoughtful and customer-focused experience! Looking forward to receiving my order next week :D
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Hi Inga
Thank you for leaving us such a kind review.
It would be a pleasure to help you again in the future hopefully.
All the best,
The beut Team
Excellent service
Excellent service, quick, well packaged as it was a fragile item.
Fantastic products
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Hi Maria
Thank you for leaving such a kind review.
We are so pleased you like your new Christmas decorations.
Have a great weekend!
The beut Team
Wallpaper mural
We ordered a wallpaper mural and the quality and finish is fantastic. The team at beut adjusted the cropping of the design to our request, communication was great and delivery inside the advertised time frame. Very happy
24. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning,
Thank you for leaving us a review.
We are so pleased you like your new mural and the service you have received.
Please do let us know if there is anything we can do in the future to help.
Kindest
Dixie
Non delivery and no customer service
I’ve ordered wallpaper and it has not been delivered. The courier delivered somewhere, but not to me. I cannot get a response from customer service, no one has called me back. I have to pay for the decorator and I’m terribly frustrated.
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Nikki,
I am sorry that your call was not answered and your wallpaper has not been delivered successfully. Our phone lines were incredibly busy yesterday.
If we are unable to reach you, we do aim to respond to all queries through customerservices@beut.co.uk within the working day.
Please feel free to contact us today by phone or email with your order number and I will look into this and get the delivery issue resolved for you asap.
I will also raise the investigation with the courier as to why our parcel was not delivered correctly as this is not the level of service we expect for our deliveries.
I will look forward to hearing from you today.
Kindest Regards
Dixie
The ordering process was seamless
The ordering process was seamless. Delivery of Kartell Chairs was within a couple of days ( a number of weeks with other companies)
Dixie in customer support was excellent, responded promptly to any queries submitted and was always courteous and understanding in her responses. This was my third purchase with Beut in recent months and I have no hesitation in recommending Beut very highly. Thanks for your service, Tom O D, York
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Tom,
Thank you for leaving such a kind review. It goes without saying that it has also been a pleasure assisting you with your purchase.
I do hope to hopefully hear from you again in the future.
Best wishes,
Dixie
great products and service
This is second time I've used this company for Mural Wallpapers, they're absolutely brilliant! Great service and comms, very happy with the product aswell! (plus they're the best priced for this product)
It's fair to say I'm not easy to please, but these guys always do!
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning,
Thank you for leaving such a kind review.
Please do get in touch if you need anything in the future and we will be happy to help again.
Kindest
Dixie
Amazing Service
Amazing Service. Timely delivery. Great product. Would from Beut again and again.
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Thank you for leaving us a review Daniel. We are very pleased that you like your new product :)
Very pleased with purchase
Very pleased with my light purchased from Beut.
Speedy delivery, well packaged, and great quality as exspected.
Will be shopping again with Beut in the very near future.
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Marieke
Thank you for leaving such a kind review.
We do hope to see you again soon. Please do let us know if there is ever anything else we can do to help at all.
Kindest
Dixie
Beut are the best of the best
Beut are the best of the best. I buy a lot of wallpaper and the service and communication by the staff is top notch. I don't go anywhere else now
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Afternoon Tracy,
Thank you for such a kind review.
Likewise, it is always a pleasure working with yourself :)
Look forward to working together again soon!
All the best,
Dixie
Excellent products and customer service
The customer service that I received was excellent. I love the cleverly edit range of products too. Excellent shopping site.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Mel,
It was a pleasure working with you. We will look forward to working with you again in the future hopefully.
Please do let us know if there is ever anything we can do to help at all.
Kindest
Dixie
An update to my previous review
An update to my previous review. We recieved our table and chairs exactly 9 weeks after placing the order. We ordered based on a quoted delivery time of 3-5 weeks! Communication with Beut did improve, and they were very apologetic and polite but the net result was still a poor performance against stated delivery time. They did mention next day delivery when in stock and compensation, but sadly that didn't materialise either. Infact a promised delivery by 12 noon happened at 5!
The table and chairs are lovely, and available from other suppliers!
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good afternoon Paul,
Thank you for your updated feedback. We sincerely apologize for the delays and any frustration this caused. We’re glad to hear you love the table and chairs, but we understand that our delivery timeline did not meet your expectations. We do our best to meet our estimated lead times. We have taken your feedback seriously and are actively working on improving. From time to time, supply chains including the production and transportation can be effected by reasons out of our control.
We also understand your frustration with our response times when you were trying to follow up with an ETA for your order. It was an exceptional week for us as a small family business, with one staff member away and another unexpectedly needing to leave due to an unexpected turn of events during their wife’s cancer treatment as explained to yourself. Of course, this is not the everyday here at beut, but was what the team were up against that week.
We’ve investigated the delivery situation and want to clarify that our driver, who we trust and work closely with, did attempt to deliver at the planned time of 12 - 12.30 PM. However, as your wife mentioned, she needed to leave close to 12.30pm. Our driver offered to return later in the day, after 4 PM. Indeed your wife said on the phone that this time might be better given you would be home then as well and it would save the rush. This arrangement was agreed upon, and the delivery and installation were completed between 4 and 5 PM, confirmed at 4:45 PM with ourselves. After speaking with you this week, we do appreciate that some information was misinterpreted from our conversation on the phone beforehand on the delivery. In the circumstances, we do not feel as though our driver could have done a better job this day.
Additionally, we upgraded your delivery from standard kerbside to a white glove service, which includes taking away the packaging and assembling the table.
Your experience is important to us, and we’re committed to improving our processes to better serve our customers.
Many thanks
The beut Team
Fantastic service and product
Fantastic service and product! I realised after purchasing I chose the wrong colour lid on the salt and pepper shaker and after emailing I was assured the one I wanted is going to be sent out and next day I did receive it! The transaction even with my error was smooth. Great, will definitely buy again but making sure I choose right the first time :)
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning,
Thank you for leaving your kind review.
Always happy to help where we can.
All the best,
beut
Had the best experience
Had the best experience, Dixie helped me & was so lovely, would recommend to anyone!
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning,
Thank you for leaving your review.
I am so pleased you enjoyed your experience with beut.
We would love to work with you again :)
Please do let me know if there is ever anything else I can do to help.
All the best,
Dixie
Excellence from start to finish.
From the ease of ordering to highly competitive prices to speedy delivery and excellent customer service from Dixie, I am so impressed with this company; so much so I'm already looking at placing my next order. I am delighted to have discovered beut.
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Samantha
Thank you for leaving such kind feedback.
We will definitely look forward to working with you again.
All the best,
beut
A beautiful product smoothly managed
I ordered a Coordonne Core Edo mural for a very large wall. However, as we hadn't moved yet, I wasn't sure of the exact measurements so I put the order on hold for several weeks. When I was finally ready to confirm, Beut picked up exactly where I left off and sent me several mock-ups to view. The paper was ready early and the process of shipping to a new build that didn't yet have a postcode was so smoothly managed by Dixie Greenslade. I wouldn't hesitate to recommend them
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Hi Kate,
Thank you so much for leaving such a kind review.
I am so pleased you were happy with your mural and service received.
If there is anything else we can do to help, please do let me know.
Best wishes,
Dixie
Always a fantastic experience
Always a fantastic experience ordering from Best
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Good morning Alan,
Thank you for your 5* review.
Please do let us know if there is anything we can do to help in the future and I we will be more than happy to assist you.
Kindest
Dixie
Easy to order
Easy to order, super quick delivery. Will use again for sure!
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä beut
Morning Camilla,
I am so pleased you are happy with your new items. Please let us know if there is anything we can do in the future.
Warmest wishes,
Dixie
Really impressed with this company
Really impressed with this company. Great communication before confirming the purchase with an email and image of what I had ordered (3 panels). Loved the final product.
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
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