κατέβασα την εφαρμογή και έκανα χρήση καθημερινά. Συνειδητοποίησα ότι αν είσαι συνεπής στο καθημερινό πρόγραμμα υπάρχει σχετικά άμεσα αλλαγή στο σώμα. Τον 2ο μήνα δυστυχώς ήθελα να ακυρώσω την συνδρο... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Super freundliche und unkomplizierte Betreuung, selbst als ich einen Teil meiner Bestellung retournieren musste. Auch bei den Retourkosten sehr kulant – wirklich top Service! Ich bestelle auf jeden Fa... Näytä lisää
Yritys on vastannut
He desistido de la idea de seguir con la App y me devolvieron el 100% de lo que me cobraron en el banco por la suscripción sin oferta. Han cumplido. Aunque no me “atrapó” la App debo confesar que esto... Näytä lisää
Yritys on vastannut
Добро обслужване на клиентите Когато закупих работния план на промоция, не беше ясно, че е автоматично подновяване. Свързах се с отдела за обслужване на клиенти и те бяха много приятелски настроени и... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Yhteystiedot
Themistokli Dervi 39, 1st floor, Office 104, 1066, Nicosia, Kypros
- trust@betterme.world
- betterme-fasting.com
4,3
Erinomainen
190 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and easy communication
Quick and easy communication from the better me team.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
100% Recommend!
Better me takes your lifestyle and end goal into consideration to build up your own personal meal plan and workouts. Once I wanted to cancel my plan over the Christmas period they were extremely understanding and helpful and easy to get in touch with, as well as responding quickly! 100% Recommend!
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Dear Megan,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
The team is super friendly!!
The team is super friendly. I like this app and their human supporters!! :)
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
The customer service worked really fast…
The customer service worked really fast and realiable
16. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello Linus,
We greatly appreciate your comment and we are glad that you are satisfied with recent communication with our team!
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
Love the app. Besides the app being really good with…
Besides the app being really good with all the above needs to lose weight, the team responded to my query really fast and efficiently. I highly recommend BetterMe to anyone who wants assistance to maintain or lose weight. Kudos ✌️
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Very Understanding
I had signed up for one of the discounted trials that BetterMe had. I had forgot about it and received no reminder email that my subscription was still active. When the trial ended, my account was charged at full value. I had emailed the company to let them know the situation. They explained me their subscription policy and stated how I allow them to automatically withdraw if I don’t cancel. Although that was stated, they still gave me a refund because they valued my satisfaction with their services over money. The app is a great, I just had a lot happen in life after the trial started. After the empathy they displayed with me, I definitely plan to resubscribe in the future when I’m in more organized state of mind.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hi there,
Thank you kindly for this feedback.
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, don't hesitate to reach out at any time.
Kind regards, team BetterMe
Prélèvements non autorisés.
Bonjour. J’ai reçu 2 prélèvements de 79,98€, un en juillet 24, puis un en octobre 24. Plus l’essai initial a 23€ en avril 24. Ça me fait donc un total de 183€….
J’attends des excuses, un remboursement et un geste commercial.
5. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Bonjour.
Nous vous remercions pour votre commentaire.
Veuillez noter que chaque utilisateur est facturé en fonction de la formule d'abonnement qu'il a choisie. Et pour éviter tout renouvellement, il est nécessaire de résilier l'abonnement au préalable.
Veuillez nous contacter à l'adresse trust@betterme.world et mentionner que vous avez laissé un commentaire sur Trustpilot, ou, alternativement, fournissez-nous votre adresse e-mail, car nous avons demandé cette information via Trustpilot. Nous pourrons ainsi déterminer comment nous pouvons vous apporter une solution. Nous vous remercions de votre compréhension !
Cordialement, l'équipe BetterMe
I loved the attention and the kindness…
I loved the attention and the kindness in helping me. The customer service team was able to quickly resolve my situation.
7. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Dear Arlen,
Thank you so much for your review on your recent experience!
We can't help but be happy to know that you are pleased with the result, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
Fabulous customer service !!
Fabulous customer service !!
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello, Jill!
Thank you for your kind words about our team. It was our pleasure to assist you with your request!
In case you need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
I needed help canceling my…
I needed help canceling my subscription, but could not locate my original sign-up details. Their team was responsive and helped take care of the matter in a quick and painless fashion.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello Tina,
Thank you so much for rating our services and leaving your comment 😊️
Whenever any questions arise, our team is always glad to assist. Feel free to contact us via email.
Kind regards, team BetterMe
j'ai demandé un remboursement et grâce à la publication de mon premier avis sur votre site BetterMe m a enfin remboursée. Merci beaucoup
j'ai demandé un remboursement à BetterMe et il ne vient pas. Je reçois des mails automatiques mais c'est toujours le même texte qui ne conteste pas ma demande mais n'y répond pas. Je vais porter plainte pour site frauduleux.
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Bonjour!
Merci de nous l'avoir signalé.
Notre équipe a trouvé votre requête et a répondu à votre e-mail. Veuillez vérifier votre boîte de réception.
Cordialement, Team BetterMe
All Good
I love this app and I really appreciate the support team behind it.
Whilst being in a precarious financial position at the moment they found a way for me to continue to use the app. So much appreciated.
I highly recommend this company, the content on the app and the support that you receive.
24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Jude, we are always pleased to help with any arising questions. And we greatly appreciate your kind feedback about the app as well as our service :)
Kind regards, team BetterMe
Good Customer service
I enjoyed using BetterMe for the daily somatic workouts but chose to finish my subscription and when there was an issue with billing it was dealt with quickly and professionally
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello Sophie,
Thank you for leaving a comment about your experience.
We do our best to assist our user with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
You helped me to cancel my…
You helped me to cancel my subscription. I was not able to do it myself. I am grateful to your team.
But I must tell you that it is not very serious to set an automatic renewing of the subscription when people only want to get known with the application.19.6.
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Thank you so much for leaving your comment.
Please be informed that all our plans are based on a subscription. This info is highlighted before the initial payment on the checkout page. All subscriptions are set up for automatic renewal. And it's truly a pity to know that it caused confusion.
We do our best to assist our user with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Kind regards, team BetterMe
Helpful professional staff
Helpful professional staff who responded promptly to my request and actioned it immediately.
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello David,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Jeg købte programmet
Jeg købte programmet, men desværre får jeg det ikke brugt pga sygdom.
Jeg skrev til dem om opsigelse af mit abonnement, hurtig tilbagemelding, samme dag, at nu var det opsagt.
Super kundeservice 👍
17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hej,
Vi sætter stor pris på din kommentar, og vi er glade for, at du er tilfreds med den seneste kommunikation med vores team.
Hvis der er brug for yderligere hjælp, er vi altid glade for at hjælpe.
Venlig hilsen, team BetterMe
I’m very well pleased with the…
I’m very well pleased with the efficiency of the team in response to my enquiry.
I was wondering… ? I only went through the onboarding quiz & submitted my email address. Later, I received an email stating that my customised plan is ready, which came with a monthly cost!
I was quite taken aback and emailed to clarify. I just wanted to make sure that I’m not billed and there’s no account being activated as I have no intention to take up the plan as in the 1st place, I just followed the onboard quiz questions, thinking that it was just info needed to advise on chair yoga workout exercises.
Thank you very much team, for your kind efforts to look into my enquiry & responded efficiently, most of all, assured me that since I have not entered any payment details and never submitted any orders, then there should be no active subscriptions. What a relief!😅
I feel good to see that it is not a “case closed” matter at your end when I noted there is a future reference ID created. Good job & Well done, team, keep up your good work! 👍👍👍👍👍👍👍
Thank you very much for this wonderful experience & I just wanted to say:
You are All very much Appreciated!🥰
17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello Anna,
Thank you so much for your marvelous review on your recent experience!
We can't help but be happy to know that you are pleased with the result, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
Consideration and adoptable solutions
The team looks for individual's need and accommodates the situation. Great work.
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Personal and fast Support with…
Personal and fast Support with contract. Great solutions found. Thanks
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Denise, we greatly appreciate your comment and we are glad that you are satisfied with recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
Very positive outcome
It took a while, playing back & fourth with emails; but it ended with a positive outcome, and I am grateful for that.
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BetterMe Fasting
Hello,
Thank you for sharing your comment, Tammra.
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
Kind regards, team BetterMe
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