Bespoke Post Arvostelua 284

Shipments are fast. Most times quality items but not always. Customer service is top notch.

It’s a Friday night and I used the text option for customer support. I was so pleasantly surprised. Before leaving this review I actually tried to look up if they used AI agents because I didn’t think the technology could have pulled if it off so well but the whole process was so streamlined and quick that I questioned it! What I found out in that search was that they do look for a customer-oriented experience and understand that this is absolutely essential to building strong customer loyalty… and I have to agree they NAILED IT! It was not just about getting the outcome I desired but really shined because the conversation was clear, efficient, and more importantly it was personal. I was shocked to find myself smiling after only a few short messages - smiling so much that I felt enthusiastic about leaving a positive review, letting them and potential customers know it feels good to have a brand you feel confident in supporting because the support is/will be mutual! It actually seems so simple and obvious of a strategy (that they were able to pull off, in my experience) that it really makes me wonder, “why it is so hard for any other companies to follow this example?” This kind of effort goes a long way and I’ll be telling my friends they can trust in them. Way to go Jan and Bespoke Post! Jan deserves recognition. Highly recommend. Thank you for making a customer support experience actually pleasant.

I purchased the Marcellin cast iron 4-in-1 stackable set (with 2 additional items) and UPS delivered it to the wrong address. I filed a claim with UPS and was asked if I informed the seller. When I did notify BP Customer Service jumped right on the problem by resending the order and having it be on my porch within 3 days of notification! I've dealt with customer service before, and I can honestly say Bespoke Post has the best department I have ever dealt with.

I've been with Bespoke since 2013 and have always had a great experience with them. In the past few years, I've had packages that have gone missing (and in one instance, damaged in transit), and the CS team has always strived to correct it. Every agent I've interacted with has always been kind and helpful and a huge part of why I have remained with their subscription service.

My most recent box was for the beach and all the items were a success!!!

Item I purchased went on sale just a day or two after I bought it. I contacted customer service, which was very straightforward to find, and they refunded me the difference in price without any problems. Also had to exchange one of the items for a different size and this was also very easy.

I had an issue with an item being wrong in an order I had made and the support was phenomenal! They were extremely quick, provided me with multiple solutions to choose from, and were very kind through the whole process. Genuinely the best customer support I have ever received.

I've been using Bespoke Post for a few years now and am a very satisfied customer. Not only do they introduce cool, small / newer brands, but their customer service is the basis of comparison for all other companies. On more than one occasion, I did something stupid and they didn't even question it, or give pushback, and just made sure I was happy - even when it was my fault! I don't even live in the US anymore and I'm still their customer having things shipped to my parents' house when I see something I want!

Bespoke Post customer service is bar none. They go out of their way to resolve issues to their best ability and at the least inconvenience to the customer. I have purchased many things from them over the years and only have positive things to say about the quality and variety of products, excellent value for club members, and top-tier customer service. Keep it up, Bespoke Post!

I discovered BespokePost through a Facebook advertisement. The products in the photos looked so cool and I had to check it out.
I loved the variety of boxes they had to offer in their subscription service, and they have a vast array of products you could buy individually.
Their customer service is top notch, and I mean that! Responsive and efficacious customer service is tough to find! They actually care and want to make sure you’re happy, especially if something happens to go wrong, example, something in your box broke.
My boxes have helped me be a bit more outdoorsy and learn something new, and a lot of the products (knives, lanterns, flashlights) I use daily, and I love them!

It was a great experience

I've been using Bespoke Post for years and the subscription model is excellent. I get to see new things that I maybe wouldn't go looking for, and get a premium product at a great value. Durable, stylish, products, top to bottom, clothes to toys, seriously good stuff.

The customer service is excellent. We had an issue with a purchase and customer support went above and beyond to make it right- securing a long term customer.

The help I received was fast and friendly. They were able to help me in a professional manner.

One thing that made my experience GREAT, was the quick and efficient response that I received , once you were notified. I had a question in response to a lost Gift Card. Immediately, a new Gift Card was sent. There was no hassle from the company with a lot of questions in reference to the purchase of the card. My name and email was all that was needed. The Customer Service was exemplary! The company knows how to treat its customers. They should be commended for this, since so many companies are so lax in this department. Kudos to you!

Their customer service is amazing! I email them with a problem (something arrived damaged) and they replied almost immediately and sent a replacement package out right away. Such great service.

Hello there! My recent experience with Bespoke Post Customer Service Rep was excellent. I reached out regarding an issue I have with a recent delivery and the Rep was knowledgeable, and understanding and made me feel like an appreciated, friend not just a customer. I really liked that.

I had a problem with an incorrect shipping address. I contacted bespoke and they resolved the problem immediately and reshipped my order to the correct address. The whole interaction took less than 10 minutes to resolve my issue.

I got my husband a mini keychain pocket knife. It broke before even having it a year and I emailed them and they contacted me immediately and without hesitation shipped me a new one for free. I am very happy about this kinda of service as my husband really loved that knife. Always a good thing when a company rights a wrong and treats you with importance!

I've never had anything like this happen before. I placed an order, was sent to an order summary page with no confirmation number, and received an alert from my bank that the charge had gone through. Though I never received a confirmation email from the site. I did however immediately receive multiple emails from the company signing me up for marketing correspondence. I checked all email folders repeatedly for two days for a confirmation and found nothing. After reaching out to the company for support, they pretended at first (Holly) that they couldn't find my purchase anywhere, asked for specific information like the date of the charge, a screenshot of the approved charge from my bank, the shipping address, the transaction amount, and the last four digits of my card--all of which I provided--while telling me they couldn't find anything on their end, and told me to take it up with my bank. When I pressed them and sent them a screenshot of the order summary page, they said they could now see the transaction was declined, but it clearly was not. Holly then became unresponsive and had to follow up again later. It is 6pm now and I reached out at 12. Then, now speaking with Jay, was just as useless and scammy. I hope I can include screenshots in this review because this is infuriating and ridiculous business practice. Stay away!