Bespoke Post Arvostelua 284

Helpful & friendly customer service

I had a small defect on the manufacturing of a product and the response was quick, polite, and exceeded my expectations for a fix. Instead of sending the part, they just sent a whole new unit out.

The customer service team at Bespoke Post are second to none. I had a recent order need to get returned multiple times due to sizing issue and their team went above and beyond to help with my returns. Fast, friendly, and seriously unlike any other merchant I've interacted with in recent past.

I ordered a bag, And as soon as it arrived I realized that I wouldn't be able to use it. This was due to some skin allergies. I quickly reached out to the Bespoke Post team and was taken care of so quickly, and graciously, I am very impressed with the support team. They issued me a full refund, and took special consideration because of the allergy. This meant a lot to me, and showed me the company cares. I will absolutely do business again with them in the future, with full confidence that my money is well spent.

The fast and clear communications provided by the Bespoke representatives is treat!

They have a very unique model. Small esoteric and quality offerings. You can sign up for a monthly box that they will try to tailor to you. But here is the key. If you don’t like it you can swap it out or skip altogether(no cost if you skip). It’s basically a free service introducing you to items you would be hard pressed to find elsewhere. And even if you don’t like any of the box offerings you can still browse around and find individual items. I would say I probably get two of their recommended boxes a year. Swap out their box for a different one 4 times a year. Probably 3 months a year I get nothing. And the other three months I’ll just get a portion of a box or an individual item. But I’m never paying for anything I don’t actively want and choose for.

I had an issue but they were really good about making it right very happy to say they are a truly honest company, Thank You!!!

Bespoke reached out to me for my honest review regarding a recent purchase. While the product speaks for itself and needs no further words, I still want to commend their exceptional customer service and the outstanding quality of the items they offer.

Well done, Bespoke.

Customer service was super quick in responding and very accommodating with an order that was shipped to the wrong address. Thanks!

I think I have been a subscriber almost since the inception of Bespoke Post. Since that time I probably have had maybe three issues with products that required some sort of resolution. That is a very small percentage of my purchases. So essentially I’ve been very happy with the products and delivery. Great stuff nice curated assortments good value etc. However the thing that sets these folks apart from almost every other purveyor of goods and services is how well they respond to a customer issue. I am going to say I have never, ever been treated better with a response time that is lightening fast. So as much as I like their Subscription boxes and store offerings, their customer service is better. Top shelf, number one, the highest a bar can be set. You may never have a chance to experience that but if you do, prepare to be wowed!

Was a client for 8 years. Had a very simple request and was completely ignored. Only thing offered to correct was for me to return the items they sent because of this mistake. Horrible customer experience.

The response from Bespoke Post was quick, clear, and my issue was resolved without me needing to follow up again.

I had Bespoke post a few years back enjoyed it a lot but couldn’t spend the extra $50 a month for a little while until I forgot about it. Well I found it again and rebooted my subscription without even thinking of changing my address to a new address and missed two months worth of boxes. Silly mistake on my part but I contacted support and Jay went above beyond to help resolve my issue and make up for missed items. Cannot recommend this subscription enough. Lot of exciting and fun products to choose from that fit every corner of aesthetic and lifestyle!

I've gotten quite a few things from Bespoke post, and each time they do not disappoint! They have a huge selection now in comparison to where they started off years ago.

I had a few questions about the product I purchased and both customer service agents I worked with were so kind and knowledgeable. It was my first time ordering from Bespoke Post and I truly had the best experience. Safe to say I’ll be returning to place another order soon!

Response to my concern was quick and decisive.

I received an email that an item I wanted was back in stock. It turned out not to be the case. When I emailed the customer service department I immediately received a response saying they were going to check into the mistake. The next day I heard back and they were very apologetic for the error and explained what may have happened. For my trouble I was given a $15.00 credit on my account for use on my next order. Now that's GREAT CUSTOMER SERVICE!

support was quick, efficient, and exactly what i needed. didn’t waste my time by asking needless questions or going back and forth. just did what needed to be done and wished me well. thanks. love yall.

I love the amazing international selections that the company affords to its costumers and the fact we get to make a selection prior each shipment. CS is always on top of orders , reorders, prompt with texts and emails . Rewards and promotions are advertised early each month.. we love all the boxed items we have been receiving each month