Bespoke Post Arvostelua 284

Some of the most phenomenal customer service I have experienced in the last decade. I was able to text with questions and get a very warm and helpful response immediately from a REAL person. The clothes are great! Very high quality and great price point.

I think this website is a scam. Ordered weeks ago before Christmas and there was never an update on my order or anything. Had to reach out on Christmas and they provided me a refund but couldn’t give me any bit of information on where my package was or if it was even sent. Scary because if I didn’t reach out I never would’ve gotten my package or even a refund

I needed to return an item and Bespoke made it easy and simple.

Exemplary customer service and what should be the golden standard for today’s world.
There was a minor issue with the product when it had arrived. It is extremely welcoming when reaching out for customer service that an actual human response is the first response.

Additionally, the manor in which my issue was handled has made me go from a first time buyer, to now a lifelong customer and advocate for this brand.

I would highly recommend Bespoke Post to my friends, family, colleagues and strangers.
Great products, great service. Faith in humanity restored.

Any time I've had a problem your team has always been great and help me with my problem.

This isn't worth the hype. I've had it a few months and you're being charged shipping, it's expensive, and the products are over priced. I just canceled, it's not worth it.

Update: After my review their customer service team reached out to rectify the situation. This was a much better interaction than previously with their customer service. Due to them reaching out to fix the situation, I updated my review. Wished it was handled like this at first, but they took accountability and fixed it for me. Thank you.

Quick response with options for the return of an item.

Prompt and decisive responses that were helpful to my specific needs!

Swift and satisfactory response.
I had an issue that required my shipment to be cancelled after the 5 initial days. I emailed, got a response the same day, and they assisted in my request.

Excellent customer service, fast and helpful responses!

quick response, always friendly. Honestly of all the companies I work with to shop and stuff, Bespoke is ALWAYS the best!

I contacted Bespoke Post via an email to ask for assistance with a product that wasn’t working. They responded promptly and in a manner that clearly indicated they wanted to help. Although the product could not be replaced, I was offered several options to choose from to make things right. This isn’t the first time I’ve had a very good experience with the customer service department. They stand behind their products.

Bespoke Post is awesome! I have bought so many cool things from their website & their customer service is always top notch. Highly recommend!

I really appreciate how quickly I am contacted when I ask for assistance. Since I travel a lot, I often need to reschedule shipments. Every time I ask, they provide excellent service.

In a world where it’s always harder and harder to find companies to trust, Bespoke is a beacon of hope. Always standing by their product. Always making sure that I’m satisfied with everything. Very few companies earn my respect and Bespoke has it all the way. I’ve never been let down. Quite the opposite, every interaction leaves me with a sense of awe.

I purchased an XL Duffle Bag from Bespoke Post over a year ago, but had never used it. On it's first outing, one of the closure snaps broke off. I thought that since it had been over a year of ownership, the warranty would've expired. But, I was hoping that Bespoke could assist me with getting a replacement strap. To my SURPRISE, they informed me that it wasn't possible to replace the strap, but they would send me a new bag!!! About a week later, the new bag arrived and I was ecstatic. I'll definitely being doing more business with Bespoke Post. Thank-You for the wonderful experience...

Being able to text support is very convenient. Kimberly was very helpful!

The jacket I received had a broken zipper, but the customer service agents at Bespoke Post made things right. They responded promptly to me and then sent me a new jacket, making the process easy. Thank you!

Always interesting and useful items. The one occurrence I had where an item arrived damaged, it was immediately replaced without hassle.

Been a subscriber for almost 5 years. Other than the products available here, my favorite thing is the ability to skip a month. This month I was going through a bit of financial hardship, but forgot to skip this month before the deadline. I ended up reaching out, and they were still able to skip this months shipment for me. In the many years I've been a subscriber, I've never once had an issue. All products are exactly as described, and the team at Bespoke Post are excellent and communication. Everything you can ask for.