This is our 2nd Bertazzoni oven bought and happy with it. The new oven(new model) has additional heating functions than the previous model. Only setback is the handle bar on oven has glass panel att... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My Bertazzoni cooker looks absolutely lovely. The quality is very high and it does everything it says on the tin and their Customer Service is very good, polite and really helpful with some of my ‘sil... Näytä lisää
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Materiali scarsi acquistata agosto 2024 rotta cerniera sportello forno l'assistenza mi informa che probabilmente la riparazione non in garanzia perché pezzo soggetto ad usura, premetto che non ho... Näytä lisää
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The range top and oven are great and the dishwasher is fine, but we would suggest avoiding their fridges. We took a deal to have all three from Trail (a Vancouver-based appliance retailer). The fridge... Näytä lisää
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Yrityksen tiedot
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Since Bertazzoni was founded in 1882, the company has always understood that the kitchen is at the heart of family life. Our cooking appliances have always been designed to help people bring the best home-cooked food to the family table.
Yhteystiedot
Ranska
- bertazzoni.com
2,9
Keskitasoinen
404 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A great product
A great product
Very beautiful too
Do the work excellent
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer
Thank you for your feedback!
We’re glad to hear you’re happy with the product and that it meets your expectations. We also appreciate your comment about its appearance and performance.
Best Regards,
The Bertazzoni Team
It was a pleasant experience to get the…
It was a pleasant experience to get the oven fix. I made the right choice.
18. maaliskuuta 2026
Vastaus yritykseltä F.lli Bertazzoni
Dear Mr Hussain,
we're happy to hear that your oven repair was a positive experience. Thank you for letting us know we met your expectations!
The Bertazzoni Team
Flame to the cooking vessel height is…
Flame to the cooking vessel height is higher so need to spend more gas for cooking. It is because of the grid on the burner height is higher.
21. maaliskuuta 2026
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for sharing your observations.
Please note that the height of the grids above the burner has been carefully designed by our designers to ensure the best possible cooking performance. Nevertheless, should you have any questions or require further clarification, our customer service team remains at your full disposal to provide assistance:
https://sg.bertazzoni.com/more/care-service.
Best Regards,
The Bertazzoni Team
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for your review! We noticed you gave us 4 out of 5 stars and truly appreciate your feedback. We're glad you found the quality, appearance, and functionality satisfactory, and we’d love to know how we could earn that 5th star next time.
Any suggestions are very valuable for helping us improve our products and services.
The Bertazzoni Team
Problemlose Bestellung
Problemlose Bestellung
Ware wurde pünktlich geliefert
Rundum zufrieden
18. maaliskuuta 2026
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
thank you for your feedback!
The Bertazzoni Team
The stainless steel of the piano…
The stainless steel of the piano already shows signs of heat
19. helmikuuta 2026
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced.
We have sent you an information request via email —please check it out and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for your kind words.
We are delighted to know that you appreciate the quality of our products. Craftsmanship, precision, and attention to detail are at the core of everything we create, and it is truly rewarding to see this recognized.
Your feedback inspires us to continue upholding the highest standards of excellence.
Best regards,
The Bertazzoni Team
Excellent service and installation
Excellent service and installation a lovely range cooker. It’s the first time I have changed from Gas to Induction hob and it so efficient and much quicker and cleaner than my old gas appliance
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
we're happy to hear that you received excellent service and installation with your new range cooker. We're glad you're finding the induction hob efficient, quick, and cleaner than your previous gas appliance. Thanks for your positive feedback!
Best Regards,
The Bertazzoni Team
My Bertazzoni cooker looks absolutely…
My Bertazzoni cooker looks absolutely lovely. The quality is very high and it does everything it says on the tin and their Customer Service is very good, polite and really helpful with some of my ‘silly’ questions
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for your wonderful feedback.
We are truly pleased to hear that your Bertazzoni cooker not only meets your expectations in performance, but also brings a distinctive presence to your kitchen. Combining refined design with high-quality craftsmanship is at the heart of everything we do.
It is equally rewarding to know that our Customer Service team has been able to support you with clarity, care, and professionalism—there are never “silly” questions, only opportunities for us to assist you better!
We sincerely appreciate your trust in our brand.
Best Regards,
The Bertazzoni Team
Registering the device was a problem…
Registering the device was a problem every time your system didn't recognize the sticker that was pasted on the instruction manual didn't match.... It made it difficult to register, I hope I succeeded in the end, I didn't compromise on the oven and that's why I purchased Bretazzoni. I would love to know that my oven was registered legally.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you have experienced with product registration.
We have sent you a request for further information via Trustpilot—kindly check your email and provide the requested details.
We would be pleased to assist you and verify whether your registration has been successfully completed.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
I registered my appliances
I registered my appliances, yet when I log in to my account, they are asking me to enter in all of the information again. Also the instructions in their user manuals are poorly written and incomplete.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Updated March 25th
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
--
Dear Customer,
we appreciate you bringing this to our attention. We're sorry to hear that you had issues with product registration and our manuals. We'll investigate these issues.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Avoid their fridges and warning about customer service
The range top and oven are great and the dishwasher is fine, but we would suggest avoiding their fridges. We took a deal to have all three from Trail (a Vancouver-based appliance retailer). The fridge door shelf broke (literally cracked open) within a year and Bertazzoni not only would not replace it, but was incredibly difficult to get in touch with them. It took two months for them to return our e-mail about the fridge part and we never heard from their local rep. Maybe this is part of the growing pains of coming into a relatively new market for them (Canada), but the service we got seems really unusual and unnecessary. Hopefully they figure out what good customer service requires, but overall, we were disappointed in what should have been an easy fix for them with no skin off their backs.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Updated March 25
Dear Customer,
Unfortunately, we were not able to follow up as we did not receive your contact information.
If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at customercareusacan@bertazzoni.com.
Best Regards,
The Bertazzoni Team
--
Dear Customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns.
We have sent you an information request via Trustpilot—please check your email and provide the requested details.
Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
Vastaus yritykseltä F.lli Bertazzoni
Dear Marek,
Thank you so much for your kind words! We’re happy to hear that you had a great experience and truly appreciate your recommendation. Your feedback motivates us to keep delivering the best service possible!
Best Regards,
The Social Team
Oven unusable because Bertazzoni has no U.S. parts
$15 part, 6+ week wait — oven unusable because Bertazzoni has no U.S. parts
A simple repair on our Bertazzoni wall oven has turned into a long and frustrating experience because of parts availability in the United States.
The temperature control selector mechanism failed. It’s a small component that costs about $15, but the oven cannot be used without it.
After contacting parts suppliers and Bertazzoni support channels, we learned that the part is not available in the U.S., even though it appears to exist in Italy. The estimated timeline to obtain it is about 1.5 months.
What is most frustrating is that there was:
• no option for expedited shipping
• no drop-shipping from Italy
• no clear solution offered
So a premium oven becomes completely unusable for weeks over a tiny mechanical part.
This experience highlights a larger issue: Bertazzoni sells premium appliances in the United States but does not appear to maintain a reliable parts inventory or service infrastructure here.
Bottom line: if you live in the U.S., be aware that even a very small repair can leave your appliance unusable for weeks.
Recommendation: I would not buy Bertazzoni appliances in the United States.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
We sincerely apologize for the frustrating experience with your Bertazzoni oven. We understand how inconvenient it is when a small part prevents your appliance from functioning, and we regret that U.S. parts availability caused such a delay.
Your feedback is very important, and we are actively escalating your case to undestand the cause of the delay you experienced. We appreciate your patience and thank you for bringing this to our attention.
We have also sent you an information request via Trustpilot—please check your email and provide the requested details.
We remain at your disposal and look forward to your response.
Best Regards,
The Bertazzoni Team
fornuis werkt niet naar behoren.
fornuis werkt niet naar behoren.
Geeft geen constante warmte, verschillende zones kunnen niet op maximaal gezet worden.
23. helmikuuta 2026
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
Thank you for your message. We’re sorry to hear that your cooktop is not working properly.
We recommend reaching out to them directly for assistance. You can find the service contact information and request support at the following link: https://nl.bertazzoni.com/zorg-en-service
Please let us know if you need any further guidance.
Best Regards,
Had great service from there
Had great service e from there. Excellent product and easy to communicate with.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Rene,
we're happy to hear that you had a great experience with our service and product. We appreciate you taking the time to leave us this positive feedback!
The Bertazzoni Team
coming from europe this range felt more…
coming from europe this range felt more my style and i am beyond happy with it, its counter depth! so looks amazing in my kitchen, when ever friends come over i always get comments about how beautiful it is
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Viktoriia,
we're happy to hear that our counter-depth range suits your style and enhances your kitchen! It's wonderful knowing you receive compliments from your friends. Thank you for sharing your positive experience with us.
The Bertazzoni Team
Italian beauty
Love the design, italian made Ranges are SOOO nice, fell in love with the range the moment i saw it, works amazing also, took me a minute to get used to it but now i cant go back:)
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Paul,
we're glad to hear that you love the Italian-made range's design! It's great to know you fell in love with it and that it works amazingly for you. Thank you for sharing your experience!
The Bertazzoni Team
Amazing range
Amazing range, love it and the matching fridge, I got the carbonic matte black version, sleek Italian design 0 issues with it, heard they paint it in the same place as Ferrari super cool
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Customer,
we're happy to hear that you are enjoying the range and matching refrigerator! It's great to know you appreciate the authentic Italian design. Thank you for sharing your experience here!
The Bertazzoni Team
Mooi apparaat dat goed werkt.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä F.lli Bertazzoni
Dear Mr. de Meer,
Thank you very much for your feedback! We are delighted to hear that you are enjoying your appliance and that it is working well.
Best Regards,
The Bertazzoni Team
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