Ben Sherman Arvostelua 

NEVER BUY FROM THIS COMPANY! Spent a lot of money on a made to measure suit and the seat of the trousers wore away after little over a year. They repaired it with a patch over the bum and said this was a goodwill gesture! They refused to do anything further about it.

Had a poor experience with them - i bought a suit that tore after a year. Contacted them, but they refused to do anything about it. Will never buy from them again,

Terrible company. No customer service. I bought a Ben Sherman suit and three months later the dye ran off the lapel and the company has refused to do anything to rectify the situation. DO NOT BUY BEN SHERMAN'S CHEAP PRODUCTS!

Ordered two t-shirts on a Sunday morning and received them on Monday without paying any extra for delivery. Very fast and good delivery. I give 5 stars without knowing what would happen if I had an issue with my clothes e.g. returns.

I have bought a pair of expensive Ben Sherman shoes, and After just 3 weeks, one of the heels suddenly fell of, and i have not done anything, but walking in them. Well, i went back to the shop, where i had bought them, and they have send it back to Ben Sherman.

Now a month have last by, and i have, several times, been down to the shop and they have not heard ANYTHING!

A month? I have absolutely no intentions of shopping Ben Sherman things agian, and i would defenitly not recommend it!

After ordering some goods from Ben Sherman in January and Ben Sherman sending the wrong size, which I returned showing the size I had ordered, Ben Sherman have still not exchanged the goods or refunded my money. They do not bother to contact me to let me know what is happening outside of an automated email telling me that they are experiencing problems. I have now been waiting a month for Ben Sherman to resolve their mistake. One of the last times I ordered goods from Ben Sherman they didn't deliver and failed to then tell me the item was out of stock. They did this twice. There is no phone number listed and no complaints procedure in place. They still have my money and won't adequately communicate with me. I have been a customer for some years so I am shocked at this lack of care and professionalism. Very frustrating and disempowering as a customer.

Hello,
I returned the above order on Tuesday 8th December.
I sent an email to webhelp on Monday 14th December received an automated response saying my query would be dealt with in 2 days, and got NO REPLY.

So I sent a follow-up email on Wednesday 16th December and still got NO REPLY.

All I want is confirmation that you have received the item and are progressing the refund. It's extremely shoddy service that I have heard nothing from you at all. Please can somebody contact me ASAP.

Bought a pair of Ben Sherman shoes for my son, primarily for school and his weekend job. Looked OK in the shop although not cheap.
Within 6 weeks both heels worn, one worn through.
Took to local cobbler who re-heeled for £15, and he showed me the heel substrate. MADE OF PAPER.
How on earth can a pair of quality shoes be made using compressed paper ? What would happen when they get wet ?
Advised BenSherman who were polite but otherwise unhelpful
Lesson for one & all - avoid Ben Sherman, their shoes at least