Order numbet #2076 We’ll see if you actually do something about my return or if it’s just empty promises on your website. This has been the most frustrating return process I’ve ever dealt with—and I... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
Yritys on vastannut
Bennett & Clarke London, in reality they are just a cheap product shipping from china. The men’s clogs I bought look nothing like the images online. False advertising, cheap rubbish and look just the... Näytä lisää
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
Yritys on vastannut
2,7
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On vastannut 93 %: iin saamistaan huonoista arvosteluista
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Ordered some shoes
Ordered some shoes , they are from china not uk based they take ages to come and they are cheap and sizing don’t fit , so it take 3 emails to return they keep offering 20% back , I said no I want to return, so they give you the returns address and postage cost £24.80 same price I paid for shoes , so just going to take the 20% money back , just a scam
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Cameron,
Thank you for letting us know, and I'm sorry the shoes didn't fit and that sorting the return became such an ordeal. That is not the experience we want anyone to have. If you would email me at info@bennettandclarke.co.uk with your order number, I will look into your return and the refund with you myself, and I'm confident we can settle it fairly between us.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Don't buy from them
I'm sorry, but they should be ashamed of themselves pretending to be a famous brand and selling counterfeits of especially terrible quality. These shoes aren't even made of faux leather, but some kind of paper. They bear no resemblance to the photo on your website, and they have nothing in common with orthopedic shoes. These shoes are the same quality as those worn in coffins. And I'm sure they'll fall apart after just one wear. They are deceiving people and selling this junk. The cost of these sandals is no more than $5. 🤬🤬🤬🤬
P. S. I am not gonna remove my review, because this company website is using your brand name, just swapping the words and your anti-fraud department should do a better job of removing sites like this from the media platform. They should work with Google and Facebook platforms.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for taking the time to write this, but I believe there has been a mix-up, as this is not an order placed with Bennett & Clarke. I can find no record of you on our side, and the details do not fit how we operate: we take payment in pounds and ship within the United Kingdom only, not to Canada, where your profile is based. As some reviewers have pointed out themselves, a number of the reviews here are meant for a separate company with almost the same name, Clark Bennett, based in Canada, which we are regularly confused with.
As this was not an order with us, I would ask that you remove it, since it currently stands against the wrong company. If it would help, I am happy to point you towards the right place to take this up, at info@bennettandclarke.co.uk.
Kind regards,
Sarah
Bennett & Clarke Customer Care
So Bennett & Clarke - CHINA (not london !!)
So Bennett & Clarke - London ……… is actually based in China - delivery times are a complete lie - I ordered shoes a week before holiday - now on holiday and just got an email from them to say that they are with the airline !!!!
So when they do finally arrive - after I get back from holiday, I won’t be able to return them
Do not buy from this company
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Ben,
Thank you for getting in touch, and I'm sorry the timing has worked out so awkwardly with your holiday. I understand the concern about the return with you being away when the shoes arrive. Please don't worry about it for now. If you would email me at info@bennettandclarke.co.uk with your order number, I will look into it with you personally, we can go through the options together, and I'm sure we will find a way forward.
Kind regards,
Daniel
Bennett & Clarke Customer Care
Their returns policy is a scam
Their returns policy is a scam. The clothing I ordered was poor quality, but the only way to return it is to pay postage back to China, which they estimated would cost twice the price of the item. All they offer is a 20 percent discount.
DO NOT BUY FROM THIS COMPANY
Even though they look like they're trying to be reasonable in the response below, the best they have offered is 30% off the price.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Ben,
Thank you for your feedback, and I'm sorry the clothing fell short and that the return has been such a frustration. That is not how we want things to go. If you would email me at info@bennettandclarke.co.uk with your order number, I will take a proper look myself and see that we find a fair way forward.
Kind regards,
Daniel
Bennett & Clarke Customer Care
Received trainers very poor quality I…
Received trainers very poor quality I contacted the company although polite not helpful. Returns are extortionate as they are returned to china.They do not offer a full refund unless returned to china in the given period. They only offer 20% refund on the total price Especially for something not fit for purpose anyway. Really mega disappointed and would not recommend buying from this company.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Ann,
Thank you for taking the time to explain this, and I'm sorry the trainers let you down and that the return left you feeling this way. That is not how we want an order to end. If you would email me at info@bennettandclarke.co.uk with your order number, I will go through it with you myself and do my best to reach a fair resolution.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Easy first order
first time ordering and the whole process was easy. shoes fit properly as well
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Harrison,
Thank you, this is good to hear. A first order that goes smoothly from start to finish, with the fit spot on, is just what we hope to deliver. I'm glad it all went well, and we would be glad to see you again.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Bennett & Clarke never dissappoint
I have ordered from them over 5 times now and they never dissapointed me so far
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Five orders in, Ada, and still happy, there's not much better we could ask for. Thank you for coming back time and again, it genuinely means a lot. Here's to the next one.
Kind regards,
Claire
Bennett & Clarke Customer Care
AVOID
Do not buy from here..advertised as Bennett and Clarke London...they are nothing to do with London..they are shipped from China and are primark standard at best...paid £38 for fake Birkenstocks..which were apparently reduced from £80...absolute false advertising..also took 2 weeks to come..ridiculous
AVOID AT ALL COSTS
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
I'm sorry, Katie, this clearly wasn't what you'd hoped for, and the wait didn't help matters. That's a fair way from where we like to be. If you email me at info@bennettandclarke.co.uk with your order number, I'll look into it myself and we'll sort something out between us.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Pleasantly surprised
First time buying from bennett & clarke and i was pleasantly surprised. the jumper feels soft and looks smart
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Lovely to read, Albie, thank you, and a good first impression is exactly what we hope to make. Soft but still smart is a nice balance to strike in a jumper, and I'm glad this one managed it. Hope to see you again before long.
Kind regards,
Claire
Bennett & Clarke Customer Care
Please do not use this company
Please do not use this company.
Despite the London name, this is a company operating out of China. Delivery of shoes took 3 weeks, poor quality and ill fitting. When I tried to return the items they waste time offering all sort of discounts off next product or a 20% refund and keep the items. Eventually tell you can be refunded but have to be returned, tracked to China. Estimated cost €35.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Neil,
Thank you for letting us know, and I'm sorry the shoes fell short and that arranging the return proved so frustrating. That is not the impression we want to leave anyone with. If you would email me at info@bennettandclarke.co.uk with your order number, I will look into it with you properly and make sure we reach a fair outcome.
Kind regards,
Mark
Bennett & Clarke Customer Care
Very good with me
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Amelia,
Thank you, this is lovely to read, and you weren't imagining it. It's something we've come to realise ourselves, partly from what some reviewers have pointed out: a number of the reviews here aren't meant for us at all, but for a company with almost the same name, Clark Bennett, based in Canada. So you were right to trust your own experience, and I'm so glad we looked after you well. We'd be glad to see you again.
Kind regards,
James
Bennett & Clarke Customer Care
Same company?
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
21. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Nora,
Thank you, this is good to hear, and you were right to trust your own judgement. A few of the reviews here were actually meant for a similarly named company abroad rather than for us, so the mixed picture is understandable. What matters is that your order ran smoothly, arrived on time, and the shirt is one you're happy with. Thank you for giving us a try, and we hope to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Susan - Orthopedic Sandals
Ordered from what was labelled as Clarke Bennett Toronto only to get a product from China. The sandals which claimed to be Orthopedic looked like beautiful quality shoes in the pictures turned out to be extremely poor quality and they are definitely not orthopaedic. They are poorly stitched plastic shoes with no support or grip. Buyers be warned.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for taking the time to write this, but there has been a mix-up, because this isn't an order placed with Bennett & Clarke.
You've said yourself that you ordered from something labelled Clarke Bennett Toronto. That is a separate company based in Canada, and we are regularly confused with them because the names are so similar. We are Bennett & Clarke, we ship only within the United Kingdom, and I can find no order under your name. So this review relates to that Canadian company rather than to us.
As the order wasn't with us, I would ask that you remove it, since it currently stands against the wrong company. If it helps, I'm happy to point you towards the right place to take this up. You can reach me at info@bennettandclarke.co.uk.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Scam
Placed an order and money was taken instantly, but I did not receive any confirmation email containing the order details and no sign of the goods. Contacted company to get more information and no response. If it looks like a scam and smells like a scam... Be warned!
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for your feedback, and I'm sorry, this isn't how it should go. I understand the worry when money has been taken, no confirmation has come through, and then you couldn't reach us on top of it.
Please don't worry that your order has gone nowhere. If payment was taken, it will be recorded on our system, so it isn't lost, and it's worth a quick look in your spam folder in case the confirmation landed there.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away, look into where it is, and come back to you myself.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Avoid this scam company who are not…
Avoid this scam company who are not what they say they are. I purchased a pair of shoes that are awful cheap material used and are fit for the bin nothing like the pictures . Scammers and should be investigated.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes arrived nothing like you expected and well below the quality they should be. That genuinely isn't the standard we want to send out, so something has clearly gone wrong here, and I'd like to put it right for you.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a proper look myself, and I'm sure we can get it sorted between us.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Bought another colour
I bought the blouse in two colours because the first one fit so well. no regrets
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Micah,
Thank you, this is good to hear. Going back for a second colour is about the best thing you can say about a blouse, so I'm really glad the fit won you over. Enjoy them both.
Kind regards,
Laura
Bennett & Clarke Customer Care
Claire is the best
Claire is amazing, what a lovely women, she provided me the best service I have had in a while
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Hello Harper,
Thank you, this is so kind, and it was a real pleasure helping you. Looking after people properly is what it's all about, so I'm really glad the service made such a good impression. Do get in touch any time.
Kind regards,
Claire
Bennett & Clarke Customer Care
Would not recommend at all.
Would not recommend at all.
Ordered some shoes specifically for an abroad wedding, they didnt arrive in time. Contacted the company regarding returning the item as the shoes were unopened.
They made it difficult to request a full refund, offering me different return options rather than listening to what I had requested which was a full refund. Seemed like delay tactics to get closer to the 30 day return deadline.
Once they finally listened to me they advised that I would have to return the product to China myself which would cost more more than the product to do so.
Will not be ordering from them again.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes didn't arrive in time for the wedding, and that getting the return sorted afterwards proved such a headache. That genuinely isn't how we want things to go, and I'd rather get to the bottom of it than leave it sitting here.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a proper look at your return and the refund myself, and I'm sure we can get this sorted out together.
Kind regards,
Sarah
Bennett & Clarke Customer Care
We ordered 2 pair of mens clogs for…
We ordered 2 pair of mens clogs for around 30 pounds and they sent us very cheap quality creased clogs. The shoes in a plastic bag, not in any shoe box at all. One pair of them came squished, with the leather material creased. The same show had a very cheep quality undersole where the sole was all bent and curved. We tried to get a full refund but the company said that they will give 10% of our purchase back and that if we want a full refund we have to pay around 20 pounds to get them shipped back to China. Overall very poor quality customer service and I wont be buying other things at all from them if this is the quality of shoes/clogs they sell.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for your feedback, and I'm sorry the clogs arrived in poor condition and that sorting the refund became such a frustration. That genuinely isn't the experience we want anyone to have, so something has gone wrong here, and I'd rather look into it properly than leave it as it stands.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the condition they arrived in and the refund personally, and see that it's handled fairly.
Kind regards,
Daniel
Bennett & Clarke Customer Care
Scammers
from this company.
I placed an order and, several hours later, I still had not received a confirmation email. The only proof I had that my order was successful was a screenshot I took during checkout.
I also tried calling the customer service number listed on the website, but I was unable to get through. I then emailed the company to cancel my order, but I have not received a response.
One of my biggest concerns is that I believed I was ordering from a London/UK-based company. After placing my order, I discovered that the business appears to operate from China, which was not clear to me at the time of purchase. Had I known this before ordering, I would not have gone ahead with the purchase, especially as I needed the slippers for an upcoming trip.
Based on my experience so far, I cannot recommend this company. I hope this review helps others do their research before placing an order. If I could give no star I would
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bennett & Clarke
Thank you for your feedback, and I'm sorry, this isn't how it should go. I understand the worry when you've placed an order, not had a confirmation through, and then struggled to reach us on top of that.
Please don't worry that your order has gone nowhere. If payment was taken, it will be recorded on our system, so it isn't lost, and it's worth a quick look in your spam folder in case the confirmation landed there.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away and come back to you myself rather than leave you waiting.
Kind regards,
Claire
Bennett & Clarke Customer Care
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