LK Bennett Arvostelua 6 374

I have been double charged for an order of £690.20 and only received 4 of the 6 items I ordered. So I have been charged an amount of £690.20 for the full order..and £556.10 for same order minus the 2 amounts of the missing items....so £690.20 + £556.10 = £ 1246.30.
And I have only received goods worth £556.10. Nobody has responded to my emails. I have been a loyal customer of LK Bennett for years and this is how they treat their customers! Rotten unscrupulous disgusting treatment!!!

BE VERY CAREFUL AND TAKE ALL NEGATIVE REVIEWS SERIOUSLY. I Placed order. Heard nothing. I Chased….. to be told order cancelled as stock not available. So why accept order with “ your order was successful “ email? Took me to chase delivery to find that out. Company is in a chaotic mess and not just financially.

Be aware of this company have taken my money with no hesitation however I have not received the goods
I have called a few time and followed up with a email still no response

Please be forewarned everyone. Ordered 2 dresses, one arrived in crumbled envelope, the other was not in envelope and no information sent on its absence. No on answers phone and email not responded to. Out of pocket by £74.75 . Luckily the dress that arrived fits. Don't bother to order online as they are under administration, you'll be the last and least important creditor to receive money back for failed service.

I ordered a handbag in February to match shoes I had bought for my daughter’s wedding. I was charged £113, but when the bag arrived it had a sales tag attached stating £56. I emailed the company and got a rude reply staying I had been charged the online price. I arranged a return and paid the postage of £4.95. I returned the bag via Royal Mail and got proof of posting. However tracking shows the parcel is stuck in Royal Mails Corby warehouse showing postage not paid. I would advise anyone considering purchasing from this company to think again as returns are not being processed.

Very bad and costly experience returning an online purchased item. 2 weeks ago, I used the LK Bennett return service and paid £4.95 to return a dress! The item is being held by Royal Mail as LK Bennett have not paid enough postage. Customer service initially told me that the problem is with their returns company and not them. Currently, they are not answering the phone and live chat is offline. With no refund likely, this has cost me about £138.00. I will be contacting my credit card company.

You have been warned.

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp and crumpled. Returned both, unable to return in store as had paid by Apple Pay so had to pay another £4.95 to return.
Would never shop online with LKBennett again, dreadful experience and a very stark contrast to an instore experience

Ordered a bag from LK Bennett and received an empty box. I have been trying for the past 3 days to contact someone. The chat is not on line, they don't answer their phone and emails also go unanswered. I am having to raise a dispute with my bank. No wonder they have went into administration if this is how they treat their customers. Absolutely fuming.

Really bad experience returning online purchased item. I had to pay for postage and then pay again for the bounce back of the parcel because according to Royal Mail - LKB not responding - so my parcel was returned back to me. In order to collect this parcel from Royal Mail I had to pay £7 penalty.
No refund from LKB. I tried calling - no response.

I have ordered twice from the website recently and they order never arrived. As it was an international order there were international credit card charges which they took months to refund the first time and now the second time are still disputing. It’s my fault for not learning my lesson and ordering again after the terrible experience the first time . Never ever order from them

To warn LKBennett customers: track deliveries, returns, charges and refunds very carefully, or consider not buying from them at all.
I have been charged twice for an item that wasn't delivered. The customer care line is not answered because they are 'busy' and email responses take weeks. I was eventually promised a refund which hasn't arrived.
A thoroughly unpleasant experience and I remain out of pocket by £236.30!

Great delivery and amazing returns when required. Speedy and so efficient. Definitely will be buying here again.

Wow all these bad reviews. Ordered a jacket, arrived within 4 days unfortunately it was too small and had to send back. I received my refund within a couple of days maybe I was just one of the lucky ones.

Customer Services are non responsive. Chat doesn’t work. Email no response. Call to customer service telephone not answered. I have a local store so can return there but I would not send back to the warehouse as clearly returns are not being processed. I am fairly new to LKB and I think I need to rethink my retailer choice although I have been happy with my choices received.

My daughter ordered me a pair of boots for Christmas. We were sent the wrong sixe 36 in the correct box size 38 - Terrible customer care and now no reponse since the 14th January, This lack of communication is unacceptable, particularly given that the fault lies with LK Bennett.

Updated:

Have since had a response and a full refund, so have adjusted my score. 03.02.26

Has anyone had a successful refund in the last few days?
I’ve received damaged goods, blue pen/biro on suede boots from L K Bennett, online order but came from Blue Water and box opened so someone must have seen the damage.
Like others here Customer Service has gone dead, no one replying to my emails or calls, a disgrace.
I’m worried if I just return by post I’ll never see the refund as they are filing for receivership, I used a credit card so covered to an extent.

Order 0012995371 for £78.95 on 29 Dec 2025 still not delivered on 14 January 2026.
EVRI delivery team says 'we were unable to deliver your parcel today. We'll try again on the next working day'.
17 days late and LK Bennett customer service said 'I have raised an investigation with our shipping company who can assist with this'. They don't reply for 72 hours and keep killing time.
Ideal to refund or deliver a new item. EVRI never attempted to open the porch door or redeliver next day. Time wasters and lousy! Website is flashy and not much gets done here. Avoid this company.

Stop the constant emails, I receive 1 to 2 a day, I have unsubscribed 10+ times, I am placing them into my junk mail folder, if it continues, I will notify the Information Commissioner's Office (ICO).

Although LK Bennett website promotes their customer service they are a complete waste of time and no wonder the company is heading for receivership. I received a blouse I was not happy with and contacted their customer service - no reply whatsoever. After reading that the company has filed for bankruptcy I decided to keep the blouse rather than send it back and risk not getting a refund. Reading other reviews I can see I made the right decision as customers are still waiting for refunds weeks after sending item back!

I have not purchased items from LK Bennett for years, and today I was reminded of the reason why that is the case. I decided to purchase two items, a coat and a jumper. When I received the items today, they were of poor quality, both in materials and fit. The coat looks cheap, with seams that are wonky and of such thin layer of wool that makes it unwearable. The jumper was not advertised as cropped, yet it was too short but with way too long sleeves that were uneven. I could get a coat and jumper of similar, if not better quality, for a fraction of a price at a fast fashion retailer. But the cherry on the top is that despite spending a significant amount of money, I have to pay almost GBP5 to return goods that are of very underwhelming quality, or go to the store (which are so few now that is hard to find a convenient one). No wonder LK Bennett is in trouble. Customer services were never their forte, and quality is at the lowest I've seen, yet the prices have gone over the roof.