Beniconnect Travel Agency Arvostelua 

Booked through Holiday Extras but the transfer was carried out by Beniconnect. Unfortunately, the first day of our holiday was impacted by their incompetence and poor customer service.
The booking I made was for the Hotel Castillo but these had recorded it as Hotel Castilla (another hotel in Benidorm). When we arrived there and I explained, showing their mistake, the driver became aggressive and told us to get off the bus. When I spoke to someone at their HQ via the rude driver, they admitted the mistake but told us that they couldn't do anything as this was our scheduled stop. The result was that my partner and I had to use Google Maps on my phone to walk 25 minutes across town with two suitcases and a shoulder bag. It was very uncomfortable and massively inconvenient for us. Not a great start!
We both had massive trepidation about our return transfer but this was OK, although we still had quite a frustrating experience on the phone with a representative to ensure that a further mistake wasn't made. Fortunately, the bus was on time and picked us up from the agreed, correct spot.

Left stranded due to flight delay. Travel to Benidorm regularly and have always used Beniconnect for private minibus transfer. This time our flight way delayed and then bags delayed.

After collecting bags whilst walking through the airport I received a telephone call from a woman at beniconnect. Explained the delay and told her we have now got out bags and are on our way though the airport.

Arrived for transfer only to be told we're too late. I explained the delays only be told we've tried to phone you and not been able to get hold of you. I shown my call log that I had spoken to someone 12 minutes previously. The man claimed I have phoned you at least 4 times myself but you did not answer.

I shown my call log again to prove that there was no missed calls only to be told there is nothing I can do you will need to make your own way.

In addition to paying for a minibus I then had to pay for 2 taxis.

Our return transfer arrived late and when he did arrive he did not bring the baby seat we'd arranged and paid for so had to wait a further 25 minutes for someone to bring one. When it did arrive, It would not fit.

Used Their Express Connect when arriving at 11 pm on Monday 26/06. Supposed to be dropped off at Riudor/ ambassador but we’re dropped off 50 yards away. 2 pensioners , 2 large suitcases, a carry on case and myself using a stick. Then had to fight by dozens of drunks outside Neptune’s ?? Nightclub. Funny when I put this review on tripadvisor saying we were not dropped off outside the Riudor,their reply was the driver is only allowed to drop off outside the ambassador 1. It’s the same place. He didn’t do it he dropped us off 50 yards away.

If I could give them 0 stars I would. Flight arrived in late and they left me stranded overnight, a solo female traveller, at Alicante airport as they were unprepared to comply with their contractual obligations and provide an express shuttle transfer due to my flight being delayed.
Flight had been advertised delayed from the previous day so beniconnect were very aware for over 15 hours before the flight arrival time that there was a delay but chose not to provide the express shuttle service they were paid to provide because it would inconvenience them.
Customer service was rude. I called 8 times to try and get them to provide any transport to my lodgings as I felt deeply uncomfortable being in the airport on my own overnight. They point blank refused, leaving a single female at the airport alone and anxious.
They didn't offer to get a taxi or for me to organise my own transport and claim back.
Didn't bother to contact me to let me know that they would not be providing any transport until 8am the next morning - I arrived at 3am including a 2 hour delay, I had to contact them after waiting 45 minutes for my transfer.
Express shuttles, for which you pay extra charge, are supposed to arrive within 30 minutes. They would happily have not communicated and just leave me waiting at the airport indefinitely.
They were rude and unhelpful, customer service is wanting to say the least.
No apology.
Don't use them. Avoid at all cost. They are not worth giving your money to. Choose any other service but them.

The outbound trip to Albir was OK but it took such a long time in what was supposed to be an 'express shuttle', over two hours! On the way back, they didn't even send an 'express' shuttle [which we had paid for] but rather a coach which again took a long time. Wouldn't use them again.

I normally use a private taxi transfer but the hotel I booked at offered a free return transfer so thought I would give it a try. On arrival I found the desk easily enough was met by a cheerful English representative and was shown to my bus (which was an express, max 4 stops) however this is where it went down hill.

We stood outside of the bus with no sign of the driver, 10 minutes later a non-english speaker driver approached us and checked out ticket before opening the door and letting us on. After a further 45 minutes the driver decided to get on board after waiting for other passengers and left for Benidorm. Even though this was an express not all stops were in Benidorm so it took around hour and a half before we were finally dropped outside of our hotel, so in total it took us 2.5 hours from first approaching the beniconnect desk to getting to the hotel (private taxi is normally 40 minutes, same time as the actual flight from the UK!)

As a result we decided to book and pay for our own private transfer with Costa Blanca transfers to get back to the airport given the experience we had getting here. Definitely wont be using this service, again, whilst it may be fine if you are on a budget the length of time it takes was ridiculously long, it would have been helpful if the driver had at least spoken english and updated everyone on how long it would be until they left the airport.

One top tip, always book the low cost (non-express) service as there were people on our bus who had done the same but were given an express journey. Dread to think how long the journey and wait would have been if this was the basic coach service.

Dreadful service and worse customer service team. Left myself and invalid wife stranded at Alicante airport as they had no car, totally unhelpful or sympathetic to our needs. Told me to get a taxi and claim it back from them, 28 days later and still waiting for a refund - now making a claimback through credit card company. Avoid this company, a waste of money and abusive customer service dept!

I see why they have so many bad reviews. Please do not put your money into this company. It’s so unreliable. They left us stranded with a disabled passenger simply because they didn’t want to wait for the disability services. I raised a complaint and they responded with a load of lies and excuses (they probably will with this review no
Doubt). I guess the reviews speak for themselves. Do not book them. Read the reviews. Get another company.

We had an awful experience with Beniconnect they didn’t allow for the luggage advised to them when booking and turned up with a completely inappropriate vehicle, resulting in 3 out of 7 of their passengers being put in a taxi with a promise that the fare would be reimbursed which then wasn't! They have completely refused to pay back what they had agreed to which has cost our group an additional 156 euro.

Booked a private taxi transfer from Alicante airport to our hotel near Alicante marina.Transfers were on time and the service was very good.

I have used Benniconnect many times and I must say I have never had a bad experience. Always there at Alicante airport waiting and always on time. Last year our driver was about 15 minutes late but only because he was at the wrong address given to him but still got us to the airport in time. I’m genuinely surprised to read negative feedback but on my own experiences il only use them. So much cheaper than a taxi and there cars and drivers are always clean and tidy.

I have used Beniconnect many times, this time I phoned them and they now charge a 6 pounds late booking fee for the bus from alicante to benidorm which is a bit of a rip off.

Ik heb wat te zeggen, gisteren 12/11 zijn wij afgehaald door Beniconect nl. Mr.Charlie in Alicante . Er waren 2 ongelukken gebeurt en er was enorm veel verkeer. Deze mijnheer heeft dat fantastisch opgelost zodat wij toch nog op een deftig tijdstip op onze bestemming terecht zijn gekomen nl.Suitopia in Calpe. Dikke merci aan Mijnheer Charlie! Rudy Van den Houwe

If I could give a 0 rating or less I would... AVOID, these balloon heads called to Confirm our pick up to travel back to airport, agents English was hard to understand so I requested email In the event of any issues... No email sent and bus did not arrive, almost missed flight home and had to pay for a taxi... AVOID THESE CLOWNS

Left stranded in airport for 5 hours no way of getting to my destination at that time of night. Really upsetting experience being alone.

To add to the delightful treatment benniconnect are now saying I was a no show .
No apology no refund for there shabby unprofessional service trying to turn the blame on me .

Travelled to Alicante on my own to meet family in Benidorm.
I booked the speedy shuttle with a max of 4 stops and journey time of 40 minutes.
I was put on the coach by mistake which took 2.5 hours to reach Benidorm after lots of drop off’s.
Got there eventually but decided to take a taxi back to the airport on my return, and spoke to Holiday Extra’s who issued a full refund.
Driver was lovely and coach was clean and air conditioned.

We had a good experience with Beniconnect, they organized our trip to Varna, Bulgaria and everything was fine. The operator over the phone was very cooperative, even when we wanted to change details in the last minute. We will definitely use them again next year!

Bus driver stole my suitcase, it was loaded onto the bus at my hotel and when I got to the airport and went to grab my suitcase from the hold it was gone, I said asked the bus driver where is my suitcase, he said all cases off bus friend. Instead of him staying to a minute to try help me out to figure out where it was or what could have happened he got in the bus and left me standing at the airport with nothing, this was the most horrible service I’ve ever received in my life and have lost £2000 worth of stuff that was in my case and some things that were irreplaceable was in the case. I beg anyone that reads this please do not travel with this company you are safer getting a taxi where you luggage is no more than a few feet away from you.

Used beniconnect for years But they have really gone down hill booked a return journey to & from Alicante airport paid by card payment taken & confirmed but no booking confirmation I’ve sent emails No reply’s & spoke via chat to Pauline who said she has now sent confirmation but guess what no confirmation I am pulling my hair out this transfer company is not fit for purpose ! A shadow of its former self

Our collection from the airport was actually very good - we had to wait 10 minutes for the driver, but when he arrived - he was polite, AC on and a good journey. The return however was a different story! I was called to say I would need to walk down the hill to meet our transfer taxi as they couldn’t get to us - 15 minutes of terrible customer service on the phone and unable to find them, an hour later I was told to head back to my hotel and a driver would meet me. I paid for hotel collection, and was fuming to have had to walk at 2pm in 36 degrees heat with my luggage! It transpired that they couldn’t reach us as they were in a full size coach for 2 of us!!! The drivers were both wonderful, but the company, and customer service were horrendous!!! I’d never use this company again!