Beniconnect Travel Agency Arvostelua 

Very impressed with the Beniconnect service. Lovely clean, comfortable and spacious coach and friendly staff. Coach arrived at bus stop collection point spot on time, to the exact minute. Will definitely use again.

Heen naar ons hotel 1u moeten wachten , bij het ophalen aan ons hotel bij het einde van onze vakantie , zijn ze niet komen opdagen ! Hebben ernaar gebeld en beweerde dat hij ons daar heeft opgepikt , nog liegen ook !

Super experience also this time. Good service in airport, perfect drivers Everything on time. Can absolutely recommend this compagny...

Travelled to Benidorm 22/09/25, using 'special assistance'.
The transfer, from Alicante Airport, to my hotel was great. Pleasant driver, no issues.
However, the return journey, was an absolute nightmare.
I was told, I would be picked up, where I was dropped off (outside Mar Blau Hotel).
My pick up time was 5.45am, so during the hours of darkness. I had my 20kg suitcase, my cabin bag, a warm cardigan and a raincoat.
There wasn't a bus outside the hotel but I could see one, down in a low ravine.
I was calling out to the driver but I couldn't get his attention. A gentleman, came out of the hotel and was shouting out to him in Spanish.
The driver indicated, it was his bus I needed to catch.
All along the road in front of me, was a metal railing.
I could see no way of getting to the bus. The driver pointed, back down the road.
I walked to when he pointed and saw a set of stone steps (15-20 approx.). They were very steep and wet.
So, carrying my suitcase, cabin bag, and garments, I started my decent. It was more than scary and I was so relieved when I reached the bottom.
When I told the driver, I was told I would be picked up where I was dropped off, he just kept saying "I don't speak English ".
Well not speaking English, shouldn't have prevented him helping me with my luggage.

Transfers excellent.On pick up from Hotel arrived outside and 1 minute later bus turned up.

First time using Beniconnect and would highly recommend them. Airport staff were great, and journey to hotel was without any issues. We were concerned about our pick up being during the night, but bus was on time. Being able to track the bus, albeit 10 mins before collection time was welcome. Thank you

Excellent company. Have used for years. Always my goto transfer provider. Coaches always clean and modern. Drivers friendly.

Have had to make amendments to bookings and always amended promptly and no charge.

Service is deteriorating where previously they were timely nowadays the wait in the airport is always 2 times as long.

De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble

Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!

Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.

As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.

Booked a private minibus transfer for a stag do - got put onto a shared coach. Felt awful for all the other couples and families on the bus - totally I appropriate. Had booked the private minibus as I knew the group would be a bit rowdy and didn’t want to ruin anyone else’s experience. Had to wait about an hour before we were even moving. Poor show.

Booked a transfer for my sister, whose flight landed in Alicante at 11.42pm. It is now 1am and she is still at the airport and has been told they're "waiting for a driver". To be left hanging around at the airport in the early hours of the morning is totally unacceptable. This used to be a reliable service, but has deteriorated greatly.

I travelled to Spain at the end of March 2025. I pre-booked a Beniconnect transfer from the airport to the resort and back. Upon arrival I had to wait over an hour for the transfer. I had to go and ask for the transfer time several times and was not kept informed. There were no chairs in the lobby and the staff were not helpful. The driver dropped me off at the agreed drop-off point. When I was leaving for the airport the pick-up point had changed to the other side of the restaurant where I had been dropped off. No one called me and when I enquired afterwards I received really rude service and was told that I had missed the transfer because I was not at the pick-up point. I was told that they tried to reach me by phone but I did not answer. The phone never rang. I am really disappointed and cannot recommend the service to anyone.

I have used Beniconnect many many times and I’m sorry to say the service has deteriorated.
Waited at Alicante airport sitting on the bus for an hour plus waiting for other flights to arrive.
The return journey took 90 minutes which is excessive and this was an express service.
I think if I visit Benidorm in the future I will try another transfer company.

Waited to be picked up at burger king in benidorm at 3.15am, a minibus arrived at 3.40am and refused to let us on, said we wasn't on the list, we showed him proof etc, he rang the office, they had our details but he still refused us onto the bus as we weren't on his list, had to get a taxi at a cost of €100, terrible service

We used these for the first time last week. Slightly apprehensive as we usually buy package holidays but it was so easy. Just go to the desk, they tell you where your bus is and you get an email regarding your return pickup which was spot on time. We used express shuttle and will definitely use again

Awful Experience! The driver was speeding and accelerating so much in roundabouts you had to hold onto your seat not to fall off to the aisle! Taking the speed bumps in 20km/h zones at more than double the speed, my neck is still aching. One lady said the beniconnect transfer was worse than the air turbulence on her flight and that is unfortunately so true!
We couldn't wait for the torture to end! Awful!

My return pick up point was nearly half a mile away ,with having a disablement walking that distance was not possible, they dropped me off near my hotel on arrival but said it was not possible on the pick up as they said the road was closed ?? The road was closed only fifty yards from my hotel so could have easily arranged to pick me up closer ?? But they refused obviously not wanting to change there routine !!very unconciderate !!
Also on arrival transfer they had staff and friends being dropped off during our transfer which made the journey longer !! Will not recommend them ,and especially if you have a disability,!!!