BECU Arvostelua 

I am in shock writing this. I can think of two other times I've ever written a review, and this situation is so frustrating, ridiculous, insulting, and maddening that it is waking me up at night. I have been a member of BECU for going on 20 years, from a poor college student through graduate school to owning my own successful business. I haven't always been perfect, and have had a check bounce here and there over the years when I didn't plan things right. But, they collected their returned check fee and I always fixed it immediately. I've had hundreds of thousands of dollars going into my accounts. Then, suddenly, without communication, conducting an inquiry, or even an opportunity for review, they accuse me of fraud and shut off my online accounts and debit card. They didn't tell me- I had to find out after calling and sitting on hold when I couldn't login to my account like I do every day. Even though the accusation is NOT true, and I can easily prove it, they don't care- there is no process for presenting or considering that proof. I'm told I can wait six months (without a debit card) and then ask to have one again. Meanwhile, my account is sitting there with about $1500 in it that I can't even access unless I go into a financial center. I learned this on a Friday night, by the way, just before I was heading out to use my debit card to take my family to dinner. I understand having processes to protect members and the bank, but immediate judgment despite the facts and without any inquiry and opportunity to discuss the facts- that is beyond horrible service. I thought BECU was different from a bank and actually cared about their members. Not any more. I am not going six months without being able to check my balance online or use a debit card- no one would (especially during a pandemic). I am leaving BECU, and this should serve as a very strong warning to anyone considering joining.

Love BECU!! I've banked with them for 21 years. I've held multiple accounts including Checking, Savings, Auto & personal loans.

I had a great experience with a new car loan I just got. I have been a member with BCU for a long time and really have never had any negative experiences whatsoever. I had so much help this time and I want to thank David Sessions so much for all his help in finalizing my deal. He was so helpful and so pleasant, I’ll can’t say enough good things. He helped me every step of the way and made sure that I understood everything that he was talking about. So I think he definitely needs to be considered for bigger and better things!!! Thank you again David and Jonathan Wynn, sooo much for all that you did for me!!😄😄

I have been banking with BECU for years and find them generally more responsive and competitive than national banks. I have made several more complex financial transactions with them and found their staff to be informed, vibrant and helpful. It helps to go in person for important matters.

The bad: Their phone agent wait times have deteriorated from several or no minutes to 20. This could be because of covid issues but it seems inexcusable since most people discuss their online banking on the phone. Covid is old news and staffing should long ago have been adjusted by now.

No one should wait 20 minutes on elevator music after trying several times to discuss their $10K CD holdings renewal only to finally have to give up.

Please don't turn into BoA.

Just moved to the area and was told that BECU was the Credit Union to use by a long time member. I applied online and received an email with a link to send my verification papers. The link did not work. I called and asked for it to be fixed, I was told it was my device and my browser and to use another, so I did. I got the same error with the link not working.
I was then told to just drive to the office or FAX the paperwork in, instead of BECU fixing the issue or helping me further.
This tells me BECU does not want my business and they must have enough members. I will choose another CU.