Bean Bros Arvostelua 

Product arrived very quickly and was the best price I found.

Update from 1 to 2 stars.

Do your research about what this company is and decide for yourself. It’s a digital marketing agency, not a coffee company.

Customer service is almost non-existent. Took over one month to receive my refund and missing items. Bought espresso machine bundle and was shipped 2 bags of filter coffee.

Quick, even during the holidays, product exactly as expected.

Quick response to my enquiries
Quick dispatch
Thank you.

The product is not working, no reply for my claim for two weeks now.

I ordered the 3bag coffee subscription which states that I will be sent three different coffees that are roasted just days before they ship it! At least that is what the FAQ says. I started my subscription on the 22nd of December, BeanBros had shipped my order on the 28th of December and it had arrived on the 3rd of January. To my surprise the coffee I was sent was roasted on the 28th of November, exactly 30 days before they had shipped it to me. Moreover I was shipped three coffees as requested but two coffees were identical! This is just completely unacceptable, they tried to pull a fast one on me by sending their leftovers from a previous subscription which is quite ridiculous!

Edit: 10 days I have an outstanding ticket with them and no reply as of yet. Clear lack of any customer service please avoid this brand at all costs.

Edit 2: Issue has been resolved now with support. Bumping up the score.

All went well, despite of holiday season the shippemnt was quite fast, product is like described. Customer service very helpful.

Fragile items were badly packaged, which resulted in breakage. Thus, I sadly received broken brewers.
I contacted BeanBros. They quickly replied and apologized and said they’d send a new package. However, instead, they just refunded the original order (without any explanation why they decided to refund and not send a new package).
All in all, I’m left with a bad taste in all of this. The vendor did stand behind the problem, but the way they addressed it does not build confidence that should one buy fragile items from this store they would be properly packaged. I’m perplexed as to why they didn’t prove to me they can package well by sending a new package,

Black Friday promise’s maintained. Fast shipping thanks

This is my second review of BeanBros. I had two giftcards, so I needed to use the shop a second time eventhough the first time was also disappointing.

I placed the order for me coffee on september 25 as they stated next roasting day was September 27.

I received my coffee on September 29 as expected based on info from their webpage. However, on the website and also according to the feedback I got on my earlier Trustpilot review it is clearly stated that the coffee is roasted to order and shipped fresh. One of the two bags of coffee I received was roasted on september 18. Before I placed my order and  delivery 11 days after the roasting date. That is highly disappointing. In my experience with high quality light roasted coffee beans the optimal time from roast to brew is like 7 days. I asked for an explanation to this, why it was “old” coffee by email on the day I received the coffee and I even followed up with a second email and a message via facebook on October 7. I never heard anything back from BeanBros.

Unfortunately, that is a company that cannot be trusted neither with delivery times nor with roasting freshly to order and sadly they have no costumer service that answers their emails. This time I will give BeanBros one star only as I only got one good back of coffee and one old back of coffee.

Best coffee, best team 🤩

As someone who brews espresso daily, the Varia VS3 coffee grinder has been a fantastic find. Its compact size is a standout feature, easily fitting into the smallest corner of my kitchen. This small footprint is especially appreciated in a space where every inch counts.

The grinder's stylish design is another major plus. Its' modern look fits effortlessly into my kitchen. It's a piece that catches the eye.

When it comes to performance, the Varia VS3 has a great consistency. It produces fine, uniform grinds that is ideal for espresso. Additionally, its maintenance is straightforward, making cleaning less of a hassle.

Just got one of their beautifully designed VS3 grinders 2. Gen. - and I never want to go back. Changed my life forever and my cup of coffee! An amazing upgrade from a (still great Comandante) Hand Grinder.
With the best coffee (by 19grams ;) ).
Will recommend this grinder to anybody!

Great experience, prompt delivery

Muligvis god kaffe, har ikke smagt den endnu men leveringstiden er helt ude i skoven!!!
Bestilte 2 poser kaffe tirsdag 31/10, begge lagervarer i flg. hjemmesiden. Havde håbet at modtage dem op til weekenden jvf oplyst lev. tid på 2-3 dage. Har netop modtaget dem i dag 9/11, 9 dage efter bestilling…..hvad f… sker der?! Hvis man bestiller et par sko i Nike shoppen inden kl. 16 har man dem næste dag…hvorfor er det så svært?
Konstaterer ved udpakning at den ene pose har ristedato 3/11 og den anden 12/10…?? I forsendelsen ligger en flyer der beskriver: “Our coffee is top notch quality, but most importantly, seasonal and roasted shortly before shipping”.
Det kan man så ikke lige sige at den er!!
Overordnet konklusion: prisen står ikke mål med den service der bliver leveret :-(

Mit ordrenr er 6262481

Just never reply to emails about the order, it’s not customer service and attitude that you expect nowadays. Never order again

just as expected, thanks

Beanbros has been my go to place for coffee and coffee gear since 2016. Never had a bad experience. And the coffee is usually fantastic. Would recommend them to anyone.