Bean Bros Arvostelua 

It's all fun and games until you have an issue or need to return something—that's when the nightmare started for me.

In my personal experience, this has been the worst customer service I have ever encountered in an online shop. Whenever I called, no one answered the phone. There was only an answering machine, and I never received a call back.

They state on their site that they don't accept returns if "they" think the item has been used, even though they are obligated by EU law to do so. The reply time for my emails was sometimes three days, possibly even longer. The whole process took about a month, which is unacceptable.

Draw your own conclusions from my experience, but I will never order anything from this shop again.

The coffee was incredible, and unlike light roasts from other roasters we managed to extract it well with our home espresso equipment.

The beans were shipped freshly roasted, and the tracking accurate.

Bought the Vario VS3 from Bean Bros. They had a fast international delivery and a very fair price.

Great service, quick shipping, well packed. Beautifully designed site as well. Will definitely purchase again in the future

The order was well executed, with my coffee grinder arriving in New Zealand in very little time. The product arrived in great condition and is performing very well. Would highly recommend!

I recently purchased the Varia VS3 grinder from BeanBros, and I am pleased with it! The delivery was quite fast, and the staff there assisted me in selecting the right burr set for my espresso needs. The grinder performs wonderfully— it's smooth and consistent. I highly recommend it to anyone who wants to elevate their coffee experience!

- Ordered a subscription on Mar, 19 this year for the first time — they shipped the order next day and the delivery was ok
- A month later (in April) a second order from subscription had been placed
- After a week of waiting it still wasn't shipped and I raised a ticket in their support
- After a week of silence they answered that they always ship orders in first week of month — ok, but i couldn't find this anywhere on their website
- First week of May passed — order still unfulfilled, i'm asking again what's up with the shipping estimate
- Second week of May passed — still unfulfilled, no response from support
- Then I'm heading to their Instagram page and asking them in DM to elaborate, being answered that they ship orders in first two weeks of the month (why did they tell me that it's the first week?), and that they're having issues with shipping orders internationally

It's May 15th and the order is still unfullfilled, and they haven't answered to my support request by email.

The whole point of subscription service is to ship goods _on schedule_ — you can't just choose random date each month.

I thought it's a common sense to inform your customer that you're about to miss your SLA, but it seems it's not true in this case, which makes me think there's no such thing as customer service there.

UPD May 15: they've just cancelled the order even though i never asked for this. When we asked for a reason of cancellation they left the question unanswered.

One of the worst customer experience I had in a long time. I received my order, a VS3 grinder, after 1.5 months after making the purchase and they having deducted the money from day 1. Some of the delay was due to the product being out of stock (which was not advertised on their website), some of it becuase it was late from their external provider (not my problem), then it was easter, then there was a problem with my order (the way they gave me a discount originally meant it was in pending mode instead of being completed). Worst thing is the way they handled all of this. If they had checked my order from the beginning, they could've seen that there was a problem with the way the order was given, if they had communicated that there were delays from the external provider and not promised the product "any moment now", it would have been also been better. But they told me "the products have arrived at our place and will be handled soon" multiple times with days and weeks inbetween and at one point they even disappeared for more than a week without answering my emails. I truely believed they were a phishing site with all the vague promises of the order arriving soon and then not answering. At one point I also thought that the company was going bankrupt and not completing orders. Beanbros, I hope you will be better with customer service in the future.

The order went smooth. The support was instantaneous when I had questions.

My purchased a gift of a wilfa grinder for me on bean bros website last june which inwas given in july 2023. I used it daily/twice daily most weeks and always ground 20 to 40gs of beans on every run. 2 weeks ago, it stopped working at the beginning of a cycle. After attempting to get a response on 2 form submissions, 2 emails and a message on instagram over the course of a week and half, I finally got a response. They asked what adapter I had as it was likely the cause of the issue. I reviewed the machines requirements on their site vs my adapter and found no issue. After relaying this to bean bros, they avoided messaging me back, and are simply ignoring me. The device's motor seems to have broken and well within warranty. I have contacted wilfa for support but don't expect a response until early next week.

Do not buy from this company. They are unhelpful and provide no resolution

I bought a coffee machine with a 1 week shipping time. After 10 days, no updates and the item hasn't shipped. I've been emailing them for days now and no response...

I ordered a varia vs3 grinder. The product was on preorder and they answered every question I had very quickly. I couldn’t be more happy with my new grinder, totally recommend it!!

Great support and fast shipping once the grinder was available.

Guter Aufbau der Online Präsenz. Lieferung kam schnell! Würde hier jederzeit wieder bestellen

The purchasing experience is great. Super fast, super simple. Great products. However, the shipping experience needs to be improved significantly so that the customer is more aware of what's going on and overall the shipping times to the EU are vastly reduced.

Everything was perfect

Excellent Service and communication😊.
Shippmend went also perfect to Germany.

I was curious to try a flat-bottom brewer as an alternative to the V60 and decided to go for the April Plastic brewer. Really surprised by how much mellower and less acid I’m tasting in my brews. Bean Bros delivered to the UK for a very reasonable price. Delivery was quick and tracked. I got frequent updates. I’m completely satisfied with Bean Bros service and would buy from them again if they are selling something I can’t get easily from sellers in the UK.

satisfaction!!