Bean Bros Arvostelua 

Beanbros has been my go to place for coffee and coffee gear since 2016. Never had a bad experience. And the coffee is usually fantastic. Would recommend them to anyone.

I like the service, and the way of following the order .

Smooth transaction, love the beans. Only hitch was with the 3rd-party provider who shipped the items to Asia.

Coffee is really tasty and packaging and shipping was great. But it still has to be shipped a long way so I‘m rather looking for something local

I had a very positive experience with Bean Bros. They immediately answered on all my questions and the shipping was very fast and the items well packed. The Varia Aku scale is very well made, has simple and fast settings and doesn’t rattle on the drip tray. Highly recommend.

Quick response time from customer service. Smooth delivery for abroad.

Bean Bros lavede fejl med mit abonnement begge måneder jeg var abonnent ved kun at sende en af de to betalte poser den første måned og sende to identiske poser den anden måned… Så generelt skuffende oplevelse…

Kaffen er god, men leveringstid er ekstrem lang. Jeg bestilte for en måned siden og har endnu ikke modtaget min bestilling.

Antidote to a stressful day Huddersfield been to this café staff had a nice salmon, cream, cheese, bagel and coffee ready for the day

I've been a coffee subscriber for the past ~8 months. I bought the full set from them too; coffee grinder, v60, scale, and goose-neck kettle.

Last coffee shipment brought a rock with the beans. Coffee grinder broke and stopping working. I messaged them about it. This was almost 3 weeks ago.
As of today, I am still waiting for a reply/solution.

I bought a wilfa uniform in 2020 and it had some small issues in 2022. After warranty period it completely stop working. I gave a feedback to the customer service on both times and the second they sent another unit. Of course I would have liked to have a super smooth coffe machine, but in difficult situation you see the difference between normal online shop and shops with people that care about customers. I am not sure my second grinder will be bought at beanbros ( about that, please expand the available options) , but definitely the first place I will search for it will be that. Thanks Tobias

------------ Update 25/07
They sent the unit to my old address ( I did not upload my address on their site because I am not a regular customer, that I recognize it is my fault) without asking if I liked it to have it delivered somewhere else, and it's one month that the package is not arrived. I do not know it was never delivered or if the new person in my old house is using it without telling me, but I know for sure I need to buy a new grinder. Next time ask for the address before sending the product.

Unreal customer service. I've had issues with the same item twice and the BB team have been so helpful on both occasions. Thank you !

The company has very good client service which helped me with changing order details and answered questions about delivery on time.
The product (hand coffee grinder in my case) is also good, looks pretty nice, and does its work, now I have strong arms and super aromatic coffee :D

The coffee is really good, but the management and customer service really poor… I purchased a monthly specialty coffee subscription (one different brand of coffee delivered at the beginning of each month) at the end of March 2023. By the first week of April I noticed that two payment had been charged instead of one. After raising the problem with the customer service, they said basically that given that the product of March was at that point out of stock I didn’t receive the product but the payment was charged automatically (couldn’t they just stop the automatic charging when the product go out of stock???). Plus they refused to place a refund for one of the two payment, but only offered to deliver the coffee of May without any charging of that month, and I accepted, since I wanted to stay long term with their plan. On the first week of April I received the coffee of April (covered by one of the two payments). On the first week of May I receive the coffee of that month (covered, as agreed with them, by the “wrong” payment of March). To my surprise, the box contained the coffee of April, therefore an old coffee and different from the subscription I purchased, which was, to be clear, a different coffee every month. I raised again the problem by writing to their only email (they have no phone to call), I open two ticket on their customer assistance section in their website, but so far, one month from the event they didn’t respond to any question. They stopped answering!!!

I wouldn’t suggest others to purchase the subscription, or hope for them to don’t have any issues, because the team behind the brand seems to not been able to manage them professionally.

If they will answer and solve the issue, I will higher my mark to 3 stars, given that, still, the coffee is good…

UPDATE: after some solicits and the rating on TrustPilot, I got contacted by the BeanBros team which got in touch and refunded the wrong payment. I therefore upgrade my rating to 3 stars, but I still encourage them to solve the technical issue and to speed up their responsiveness to clients

Update 12.05:

Yesterday the grinder was delivered with UPS and I am so happy with it. Also I was offered some complementary coffee from Beanbros to make up for the long delivery.

Viktor from Beanbros reached out to me and apologized for the long delivery time and also explained to me that this happened because of the first misdirected Delivery which was the fault of postnord and not Beanbros.

---

Update 10.05.: I finally received a reply from Beanbros, and they apologized for the delay. Now a new shipment is on the way with UPS. Let's hope everything goes well this time.

---

Still waiting for my delivery after 20 days, with no estimated delivery date.

I ordered a coffee grinder with a value of around 370€ in their Webshop. The first delivery to my address in Austria was apparently misdirected and lost by their carrier 'postnord', at least according to the tracking site. If this is true, I don't blame them for this. In the contrary - when I contacted Beanbros via email about this, they were very accommodating and offered to ship a new one right away. I received a new tracking number for a UPS delivery on the 27th of april.
But this shipment was never handed to UPS (according to the tracking info), instead after a couple of days the shipment was cancelled and since then I haven't been able to get a response from Beanbros. Neither via email or phone or WhatsApp.

Now I will try to find a solution or get a refund via PayPal. I hope this works out.

What a customer service.
I’ve ordered a coffee grinder, which look like they’ve tested it on the fabrique. Viktor from BeanBros was super kind and askes me if I want to change it or have some nice coffee for free. I did choose the coffee, and wow those were great.

Not the last time I order something from BeanBros :-)

EDIT: After my review I was contacted from beanbros and given extensive explanation.

I am willing to believe that it was not malicious, but a mixture of misfortune and incompetence.

I was offered a full refund. Changing my rating from 1/5 to 3/5.

ORIGNAL POST:

I'm torn. Either all the other reviews you're seeing are fake, or I was the unlucky scammed one.

But yeah - I was scammed. I'm in the process of a chargeback with my bank. Hopefully it doesn't take too long.

I read the reviews, I ordered, everything looked fine. My package however wouldn't reach. Apparently it got "blocked at the border" and it got turned around. I pinged the company and they said "they've already sent out a new one".

"ok", I thought.

After several days of waiting, I got frustrated as I didn't have any new tracking code, any confirmation, anything. I pinged them several times and they finally responded with a random tracking code. All the emails are very unprofessional. Unpunctuated, lowercase, clumsy, lazy.

Well ok. Maybe a new company, maybe inexperienced, messing a bit. But no.

After a few more days I checked with UPS and they said that the package was never posted and the tracking code and all the dates were an "automatic estimation". When I confronted BeamBros about this, they never replied.

So to sum up - they never sent me the item, then they lied about sending it AND then they forged a tracking number to prevent me from issuing a timely chargeback. Luckily they failed with the last one.

This is not incompetence, this is malice. In addition, the link they send for a supposed "trustpilot review" is actually a add-tracking link, malicious itself (domain trk.klclick.com).

Avoid. Avoid like the plague.

Great communication and insanely fast delivery