Bean Bros is an amazing light roast coffee subscription that focuses on EU’s upcoming new roasters as well as established ones. Very happy with their featured monthly roasters and coffees.
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered a replacement for my Varia Hybrid Evo motor. Had some questions and their whatsapp support was very good! Placed the order and the item arrived very quickly! Perfect condition and great grinde... Näytä lisää
Comprato Varia AURA Kettle 0.8L – Flux Edition - Precision Pour Over Kettle. Arrivato perfettamente impacchettato con UPS presso il point. Bean Bros ha addirittura messo la doppia scatola perfettament... Näytä lisää
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein... Näytä lisää
Yritys on vastannut
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We are fuelling coffee businesses and coffee lovers with some of the world's most incredible coffees and coffee equipments.
Yhteystiedot
Amaliegade 6, 1256, København, Tanska
- support@beanbros.co
- beanbros.co
4,2
Hyvä
342 arvostelua
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Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 12 %: iin saamistaan huonoista arvosteluista
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Titel: Sehr enttäuschend – Artikel als verfügbar angezeigt, dann storniert
Ich bin äußerst unzufrieden mit meiner Bestellung. Die Mühle wurde auf der Webseite als “verfügbar” angezeigt, weshalb ich sie bestellt habe. Nach mehreren Tagen erhielt ich jedoch die Nachricht, dass die Bestellung storniert wurde, da der Artikel plötzlich nicht mehr lieferbar sei.
Es ist ärgerlich, dass die Verfügbarkeit nicht korrekt angezeigt wurde, und ich habe unnötig Zeit mit der Bestellung verschwendet. Eine solche Praxis ist inakzeptabel und vermittelt kein Vertrauen in den Service. Ich werde hier künftig nicht mehr bestellen.
29. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Oliver,
Thank you for sharing your feedback. We truly apologize for the inconvenience caused. As mentioned in our email, we notified you about the change in stock, and we completely understand how disappointing it can be when expectations aren't met. We’re committed to transparency, and your experience will help us improve the accuracy of our stock updates in the future. We hope you’ll consider giving us another opportunity to serve you. If there's anything else we can assist with, please don't hesitate to reach out.
Can fix some issues
The customer service at Bean Bros is very friendly and always attentive. There was an incident with my package and Kim was always very attentive. She tried to help in everything. Maybe I would change the package service to FedEx, since the one that had been sent did not have a person who could help us in English. But I am very happy with their service and the product. The incident was resolved.
10. joulukuuta 2024
Vastaus yritykseltä Bean Bros
Hi Carlos,
Thank you so much for taking the time to share your feedback and for giving us the chance to resolve the issue. We truly apologize for the inconvenience you experienced with the courier service. Your suggestion about switching to FedEx has been noted, and we’ll definitely take this into consideration to improve our service.
We’re delighted to hear that you’re happy with the resolution, our service, and the product. Your kind words motivate us to keep striving for the best!
If there’s anything else we can assist you with, don’t hesitate to reach out.
Customer Support - Bad
Ordered 2 items. One was sent and the scond was out of stock.
I was updated that the second item will be back in stock by the end of the following week.
As my order was pending and the second item was not sent after 2 weeks, I had to contact customer support.
Eventually the second item was shipped, but the experience with customer support was unprofessional and overall bad.
11. joulukuuta 2024
Vastaus yritykseltä Bean Bros
Hi Menachem,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to face delays, especially during the holiday season when restocking and shipment times are impacted.
Due to the high volume of orders during this period, the restock of the second item was unfortunately delayed, but please know we did our best to expedite the shipment once the stock became available. We appreciate your patience and are sorry that the communication with our customer support team did not meet your expectations.
We also want to mention that the payment for your order was processed partially, and we made sure to keep you informed regarding the payment status throughout. Please understand that while we strive to ensure a smooth experience for all our customers, there are aspects of the shipment process that are beyond our control.
We value your business and hope we can have the opportunity to serve you better in the future.
Fantastic coffee
Fantastic coffee, super fast delivery, arrived all the way to Cyprus in 3 business days! Really appreciate the small gift included in the package, a great indication of the love and dedication put into their coffee. Thanks Bean Bros!
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Eli,
Thank you so much for your wonderful feedback! We're thrilled to hear that your coffee made it all the way to Cyprus in just three days—that’s what we love to see!
We're also glad you appreciated the little gift. We always put extra care into every package, and it means a lot to know that it made a difference. Enjoy your coffee, and we hope to serve you again soon!
Best regards,
The Bean Bros Team
De bonnes références de produits.
On trouve des références de filtres qui ne sont pas toujours faciles a trouver en Europe. Commande envoyée rapidement et emballage soigné. Je recommande.
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Bonjour Angèle,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé chez nous les filtres que vous cherchiez. 😊 Nous faisons toujours en sorte d’expédier rapidement et d’emballer soigneusement chaque commande.
À très bientôt pour une nouvelle commande !
L’équipe Bean Bros
Outstanding service for LaMarzocco
I was desperately searching LaMarzocco Micras as Christmas gift and fund those at Bean Bros.
I double checked whether those would be still available and could be shipped prior to Christmas - the response time on my emails and the shipment of the order were amazing, the order shipped out on the next day. Very friendly team - I recommend 100%
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Thank you so much for your amazing review! It was a pleasure assisting you, and we’re happy that our quick response and shipment helped make your experience smooth. We truly appreciate your kind words and your recommendation! We hope the recipient loves the gift, and we look forward to serving you again in the future!
They seem to care about their…
They seem to care about their experience, not the customer experience
2. joulukuuta 2024
Vastaus yritykseltä Bean Bros
Thank you for sharing your feedback, and we truly apologize for the frustration you’ve experienced. We take customer concerns very seriously, and we appreciate the opportunity to clarify the situation. We understand your frustration with the product not meeting your expectations, and we sincerely regret that the coffee machine did not function as anticipated. Upon reviewing the situation, it appears that the issue stemmed from the use of a standard plug converter, which unfortunately does not meet the specific requirements for this machine. As we mentioned in our previous communication, we recommended using a specialized converter designed for coffee machines to ensure proper functionality.
We want to highlight that the specifications for the coffee machine, including the need for a specific converter, are clearly outlined on our website. We strive to provide clear and transparent information, and this requirement was detailed on the product page to help guide our customers in making the right purchasing decisions.
However, we understand if this doesn’t meet your needs, and we want to emphasize that our goal is to help you make the most of your purchase. We did provide alternative solutions and offered guidance on how to resolve the issue, but as the product is in good working condition.
We genuinely care about the customer experience and have made continuous efforts to improve how we communicate the specifications of our products, including the need for a specialized converter. We appreciate your feedback as it helps us refine our communication and ensure clarity for all customers.
Again, we apologize for the frustration this has caused, and we remain committed to assisting you. If there’s anything else we can do or if you have further concerns, please don’t hesitate to contact us. Thank you for your understanding.
Small and unworthy people
Small and unworthy people. They sold me a Varia VS3 grinder, which broke down on first use and was of very poor quality, they did not accept the return made within 14 days as it was within the "cooling period", they refused to give the VS3 the value for which I bought it and returned it me only 275 euros, out of the 360 I paid. this process took more than a month, during which they discussed, apologized, but never took responsibility, they even blatantly lied in the answers they gave me.
It's easy to have good reviews when the products arrive at their destination and are not damaged, but try having a problem and then you realize that this company sucks!
They always apologize but they are cynical, they never took responsibility!
I DO NOT have to warn them if I want to return a grinder within the cooling period.
DF54 has very bad reviews, of course I don't want it!
They fixed the VS3 knowing that I didn't want it anymore
They lied in several moments of the problem, they are not trustworthy and are uncapable of resolving the issue in a way that compensate the client
21. lokakuuta 2024
Vastaus yritykseltä Bean Bros
Hi Joao,
We truly regret that your experience with us did not meet expectations, and we apologize for any frustration this situation has caused. However, we want to address some points for clarity and to ensure there is no misunderstanding about our efforts to resolve the issue.
First, we would like to emphasize that the Varia VS3 grinder was returned to us without prior communication. Our return process requires customers to contact us before returning items, which allows us to provide guidance and ensure the return is handled efficiently. Unfortunately, your return was made without following this procedure, which led to unnecessary complications, including shipping fees.
Secondly, we offered a solution by providing a replacement, the DF54 grinder, in hopes of addressing your concerns. We fully understand that this option was not acceptable to you, and we regret that it did not meet your preferences. Our intention was always to resolve the situation in a way that was fair and in line with our commitment to customer satisfaction.
Regarding your request for a refund, we must clarify that as the grinder was used, our policy does not permit a full refund for used items. This policy is clearly outlined in our terms and conditions, which are designed to protect both our customers and our business. After receiving the grinder, we took the necessary steps to service and prepare it for return to you. We sincerely apologize if this process caused any additional frustration.
While we regret that we could not resolve this issue to your satisfaction, we did make every effort to provide alternatives and support. We take your concerns seriously and are always striving to improve. Please know that we genuinely care about customer satisfaction and regret that we were unable to meet your expectations in this instance.
Exceptional customer service
I recently purchased the Varia VS6 and changed my mind on the color pretty much a week later. The customer experience was amazing as changing my order was done within a day and beyond that the communication is also super quick and helpful. Shipping took over three weeks. To be fair though, I did change my order from black to white which made it a little longer but other than that, everything went pretty smoothly.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our customer service and communication. We understand that order changes can sometimes take a little extra time, and we appreciate your patience with the shipping. We're so glad everything went smoothly despite the delay. We hope you love your Varia VS6, and we look forward to serving you again in the future!
Exceptional Service During Black Friday!
Extremely helpful and professional. They let me change my order on the fly and responded very quickly, even during the busy Black Friday period.
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Thank you so much for your wonderful review! We’re so glad to hear that our team was able to assist you promptly and professionally. We always strive to make sure our customers are satisfied and it’s great to know that we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future!
Received wrong item, but was quickly fixed!
Lovely staff that was quickly to respond and take action. That is something I appreciate very much!
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Thank you for sharing your experience! We’re so glad to hear that our team was able to quickly resolve the issue and provide the support you needed. We always strive for a smooth and positive experience for our customers, and your kind words mean a lot. :)
fast shipping good price
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
Thank you for your feedback! We're glad you enjoyed our fast shipping and competitive prices. Looking forward to serving you again soon!
Best regards,
Bean Bros Team
Fast delivery and extensive info on website
Bought the Varia VS3 grinder. An amazing experience fast delivery and I love the information they share on their products and just coffee brewing in general on their website. This was very helpful for a new specialty coffee brewer. I cannot wait to order my next equipment and coffee!
4. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Olive,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with your Varia VS3 grinder and that our brewing guides were helpful for your specialty coffee journey. We’re always here to support you, and we look forward to helping you with your next equipment and coffee order.
Best regards,
The Bean Bros Team
Great feeling
Great feeling. Some more info on how to correctly use the vacuum canister may improve an already great experience.
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Dv,
Thank you for your feedback! We're thrilled to hear you’re enjoying your experience. We appreciate your suggestion regarding additional information on using the vacuum canister—we’ll definitely take that into account to improve our resources. If you ever have any questions, feel free to reach out.
Best regards,
The Bean Bros Team
They provided exactly whatI was looking…
They provided exactly whatI was looking for with great quality and relatively fast shipping.
Thank you!
28. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Mahmoud,
Thank you for your kind words! We're happy to hear that you found exactly what you were looking for and that you're satisfied with the quality and shipping. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Bean Bros Team ☕
Scam and customer support doesn't even exist
Customer support doesn't even exist. They sent me the wrong item, and I haven't received any feedback to my emails so far. So I payed 40€ for a product which costs 19€, that’s scam!
3. syyskuuta 2024
Oma-aloitteinen arvostelu
Mid, at best
Tried all the beans, multiple times and the best of them were just alright. I fact, most of the beans were so 'meh' I thought it might be a scheme. When you then add how expensive they are.. I actually just checked in now to see if they still existed or perhaps it had been a 'quick cash grab'-scheme. Doesn't seem like it was. Just shows the coffee businesses isn't for everybody.
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Really bad costumer service
Very disappointed with this company. Had their filter coffee subscriptions for some months. They messed up my delivery a couple of months and delivery takes a long time on average. On a personal, I wasn't very satisfied with the selection of coffee so I decided to cancel the subscription. Since I couldn't do it on my login account, I tried to cancel by email as stated in the website. I had to contact them again since I received no reply. After finaly being able to reach them, I was still charged for one more month of the subscription and they don't reply to my emails anymore. Really poor costumer service.
24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Keine Mühle, keine Rückmeldung
Leider eine katastrophale Erfahrung. Ich habe eine Kaffeemühle vorbestellt, bezahlen musste ich direkt, Trotz voraussichtlich 10 Wochen Wartezeit. Erst auf meine Nachfrage nach dem eigentlich angekündigten Liefertermin habe ich die Info erhalten, dass sich der Versand um weitere 2 Monate (!) verzögert. Auch die habe ich mittlerweile geduldig abgewartet, jetzt reagiert der Kundenservice nicht mehr auf meine Nachfragen zum Liefertermin. Das Geld ist weg und ich sitze ohne Info hier.
Finger weg, es gibt genug andere Kaffee-Shops!
Update: Die Maschine ist nach 5 Monaten (!!!) geliefert worden. Die Kommunikation war furchtbar zäh, eine Vorbestellung würde ich hier nie wieder machen.
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Apax lab
The item was quick to be send, and really good service!
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
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