Bean Bros is an amazing light roast coffee subscription that focuses on EU’s upcoming new roasters as well as established ones. Very happy with their featured monthly roasters and coffees.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered a replacement for my Varia Hybrid Evo motor. Had some questions and their whatsapp support was very good! Placed the order and the item arrived very quickly! Perfect condition and great grinde... Näytä lisää
Comprato Varia AURA Kettle 0.8L – Flux Edition - Precision Pour Over Kettle. Arrivato perfettamente impacchettato con UPS presso il point. Bean Bros ha addirittura messo la doppia scatola perfettament... Näytä lisää
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein... Näytä lisää
Yritys on vastannut
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Yrityksen kirjoittama
We are fuelling coffee businesses and coffee lovers with some of the world's most incredible coffees and coffee equipments.
Yhteystiedot
Amaliegade 6, 1256, København, Tanska
- support@beanbros.co
- beanbros.co
4,2
Hyvä
342 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent after sale
Almost two months ago, I reached out to BeanBros customer service regarding the purchase of the Varia VS6. Having been disappointed by other distributors, I asked quite a few questions. They responded promptly to all of them. I ordered the grinder, but in the end, it didn’t deliver on what Varia promises, so I decided to contact BeanBros. They responded immediately, trying to find a solution to my issue. The final solution they offered was to return the grinder and get a refund. So I returned the grinder after two months, and they refunded my money. Highly recommended!
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
Thank you so much for taking the time to leave this thoughtful review! 🌟
We're really happy we could support you throughout the process — even when things didn’t quite work out with the product.
Your trust means the world to us, and we’re always here to help make sure your coffee experience is the best it can be ☕💙
Don’t hesitate to reach out again anytime!
– Team Bean Bros
servizio eccellente
Ho acquistato da beanbros e sono rimasto pienamente soddisfatto! La piattaforma è intuitiva e facile da usare, con una vasta scelta di prodotti di nicchia per il caffè a prezzi competitivi. L'ordine è stato imballato alla perfezione, proteggendo ogni articolo in modo impeccabile. Inoltre, la spedizione è stata rapidissima, superando le mie aspettative. Un servizio eccellente sotto ogni aspetto, sicuramente tornerò ad acquistare!
8. maaliskuuta 2025
Vastaus yritykseltä Bean Bros
Grazie mille per la tua bellissima recensione! 🙏
Siamo davvero felici che tu abbia avuto un’esperienza così positiva con noi — dalla scelta dei prodotti fino alla spedizione.
Ci fa piacere sapere che tornerai a trovarci! Ti aspettiamo sempre con tante novità e caffè di qualità ☕✨
A presto!
– Il team Bean Bros
Great customer service
Great customer service. Their selection is phenomenal. I really recommend Beanbros to a coffee enthusiast.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Keunho,
Thank you so much for your kind words! ☕✨ We're thrilled to hear that you had a great experience with our customer service and that you love our selection. It truly means a lot to us!
If you ever need any recommendations or have any coffee-related questions, we're always here to help. Enjoy your brews, and we look forward to serving you again!
Happy brewing,
The Bean Bros Team
Outstanding service
I had a problem with my otherwise great coffee grinder (which was delivered very quickly, by the way). The service was absolutely perfect: quick and personalized responses instead of standard texts, and very, very friendly. It couldn't have been better, and the grinder is working perfectly again. Many thanks to the team.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Tim,
Thank you so much for your wonderful feedback! ☕✨ We're happy to hear that you had a great experience with our service and that your grinder is working perfectly again. We always strive to provide quick, personalized, and friendly support, so it truly means a lot to hear that it made a difference for you.
If you ever need anything in the future, we're always here to help. Enjoy your coffee and happy brewing!
Best,
The Bean Bros Team
Amazing service.
Amazing service.
For an lagom casa grinder, with very good service.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
i will definitely recommend BeanBros!
i will definitely recommend BeanBros!
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Christoph,
Thank you so much! 😊 Your recommendation means the world to us. We're thrilled to have you as a valued customer and look forward to serving you again. Enjoy your coffee journey! ☕✨
Best,
The Bean Bros Team
Tolle Brand
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein Equipment schon direkt bei Varia bestellt, was ich heute anders machen würde. Freue mich schon, im September wieder ihren Stand besuchen zu können :)
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hej Felix,
Vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass dich Viktor und Tobias beim Frankfurter Coffee Festival beeindruckt haben. Schade, dass du dein Equipment bereits bestellt hattest – aber vielleicht ergibt sich ja beim nächsten Mal die Gelegenheit! Wir freuen uns darauf, dich im September wieder an unserem Stand begrüßen zu dürfen. ☕✨
Beste Grüße,
Dein Bean Bros Team
Katastrophale Retoure
Bean Bros agiert hier als Großhändler und Garantiepartner für Varia Produkte.
Ich habe eine Kaffeemühle über einen kleineren Shop bestellt gehabt. Da Bean Bros für die Garantie auf Varia Produkte in Deutschland zu ständig ist bin ich an sie vermittelt worden, nach dem sie selbst mehrere Wochen gebraucht haben um auf den Händler zu reagieren.
Ich habe bereits Anfang Januar meine Mühle eingesendet. Seit dem warte ich stetig auf Updates und bekomme keine.
Auf Nachfrage werden sich selbst immer wieder Fristen gesetzt, wann ich eine genaue Info bekomme. Keine dieser wurde bislang eingehalten.
Nie wieder Produkte, welche mit Bean Bros zusammenhängen
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Lieber Tom,
Wir entschuldigen uns aufrichtig für die Verzögerungen und verstehen vollkommen, dass dies frustrierend für Sie ist. Bitte seien Sie versichert, dass wir Ihr Anliegen sehr ernst nehmen und die Situation genau verfolgen.
Obwohl wir nicht der direkte Händler Ihrer Mühle sind, möchten wir sicherstellen, dass Sie die Unterstützung erhalten, die Sie benötigen. Wir haben bereits an einer Lösung gearbeitet und können Ihnen nun eine Ersatzmühle anbieten.
Wir verstehen, dass die lange Wartezeit nicht ideal ist, und schätzen Ihre Geduld sehr. Unser Ziel ist es, den bestmöglichen Service zu bieten, und es tut uns leid, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Beste Grüße,
Ihr Bean Bros Team
Absolutely in love with Bean Bros
Absolutely in love with Bean Bros coffee! Their beans have such wonderful fruity aromas and complex flavors—I can’t get enough.
What really sets them apart, though, is their outstanding customer service. I first discovered them at the Coffee Festival in Frankfurt and wanted to order their Ethiopian coffee. Unfortunately, it was sold out at the time, but they reached out to me as soon as it was back in stock.
That’s what I call service! Highly recommended.
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Clara,
Wow, that’s amazing to hear! We’re so happy that you appreciate our coffee and the flavors we carefully select. It truly means a lot to us.
We always strive to provide the best experience for our customers, so it’s great to know that our service made a difference for you. We love being part of your coffee journey, and we’re thrilled that you got to try the Ethiopian coffee after all!
Thank you so much for your kind words and recommendation. We look forward to bringing you more delicious coffee in the future!
Happy brewing! ☕
The Bean Bros Team
Terrible service and zero communication!
Terrible service and zero communication!
On December 26th, I ordered two Fellow Atmos containers. The next day, I received an email saying a shipment was on its way.
By January 2nd, there was still no movement on the package, so I wrote to ask what was going on. Only then did they actually ship my order.
On January 3rd, I received my package—but only one of the two Atmos containers. I wrote immediately to ask why the second one was missing.
On January 4th, they asked for photos of the packaging, the order, and the shipping label. I sent everything the same day.
On January 6th, I received an email saying my order was being prepared for shipment.
On January 13th, I asked, "When are you shipping?"
On January 14th, they replied, "We're still waiting for stock to arrive," but gave no indication of how long that would take.
On January 15th, I asked, "When can I expect delivery?"
On January 16th, they finally responded: "Within 1-2 weeks."
On January 19th, I asked, "So WHY didn’t you communicate this weeks ago?! If I had known it would take a month, I would have bought it from someone who could actually deliver!"
On January 21st, they replied by referencing their email from January 14th—an email they only sent because I had asked in the first place.
Then, on February 6th, I finally received the second container—BUT it was the wrong one!
This is by far one of the worst shopping experiences I’ve ever had. No proactive communication, endless delays, and even after all of that, they still couldn’t send me the right item. Had I not repeatedly followed up, I doubt I would have ever received anything.
1 star—if I could give 0, I would.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Mikkel,
I’m truly sorry for the frustrating experience you had with your order. I completely understand why this has been disappointing, and I regret that it didn’t go as smoothly as it should have.
To clarify, we did reach out via email to ask if you were okay with waiting a little longer due to stock delays. We totally understand if that wasn’t ideal for you. Regarding your concern that you would have ordered elsewhere—unfortunately, the Fellow Atmos was sold out across Europe, as both distributors and Fellow themselves were out of stock, which is why the delay happened.
That being said, I completely understand your frustration, and I sincerely apologize not only for the wait but also for the incorrect item you received after all that time. That’s incredibly frustrating, and it’s absolutely not the experience we want for you.
We’re here to make things right, and we’d love to send you the correct item along with a free bag of coffee as an apology for all the trouble. Please reach out so we can arrange this for you!
Again, I’m really sorry for the way this played out, and I truly appreciate your patience. We value you as a customer, and we’ll do our best to ensure a much better experience moving forward.
Bait and switch
Bait and switch. I paid the requested price for the product but then it came with an additional $120 USD IN COD charges.
21. tammikuuta 2025
Vastaus yritykseltä Bean Bros
Hi Brayden,
I’m really sorry to hear about your experience, and I completely understand your frustration.
Please know that we do not charge any COD (Cash on Delivery) fees. The additional charge you received was likely from customs in your country/area, as duties and taxes are sometimes applied by local authorities upon import.
That being said, we completely understand how frustrating this is, which is why we also contacted the courier to look into this matter. Additionally, we have already sent you an email regarding this issue to assist you further.
We’re always here to help, and if you need any further clarification, please feel free to reach out to us anytime. We truly appreciate your patience and want to ensure you have the best experience possible.
Fantastic support!
Fantastic support!
First, told me about the waiting time of the product I ordered and offered to change the color to a color that is instantly available.
Shipment tracking wasn't properly working technically, support held me up to date manually all the time.
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
We’re so happy to hear that we could assist you and keep you updated throughout the process! Your satisfaction means everything to us, and we’re always here to help, even after your purchase.
Looking forward to serving you again in the future—don’t hesitate to reach out anytime if you need anything. Happy brewing! ☕
Best,
The Bean Bros Team
Five. Stars for being Bros!
Great customer service. My high-end coffee grinder broke down, and they replaced it free of charge because it was within the two-year warranty.
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Chris,
Thank you for the five stars! ⭐️⭐️⭐️⭐️⭐️ We’re so glad we could assist you with your grinder replacement. Customer satisfaction is our top priority, and we always stand by our products.
Enjoy your freshly ground coffee, and don’t hesitate to reach out if you ever need anything in the future!
Best,
The Bean Bros Team
Fast & Reliable
Very fast delivery and really good price. Elevated my morning coffee routine!
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Horia,
We’re thrilled to hear that you’re enjoying both our fast delivery and great prices! Nothing makes us happier than knowing we’ve helped elevate your morning coffee routine. Enjoy your brews, and we hope to serve you again soon!
Best,
The Bean Bros Team
Excellent customer service
Excellent customer service! I received instant help, the customer service was so kind and helpful, I can't thank them enough: received a new grinder for a damaged one I bought elsewhere. Highly recommend them!
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Frau,
Wow, thank you so much for your kind words! 😊 We're really happy to hear that our team could help you out and that you had a great experience with our customer service. Enjoy your new grinder, and if you ever need anything else, we’re always here for you!
Happy brewing! ☕️
Best,
The Bean Bros Team
Trustworthy?
Ordering from another country and not knowing the retailer contains a certain risk. I can't tell how happy I am with the support that I have received as a customer buying from a different European country.
I bought the Varia VS3, encountered a problem and received competent and swift support through the bean bros team. Thank you! I will recommend you without any hesitation.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Valentin,
Thank you so much for your trust and for sharing your experience! We completely understand that ordering from another country can feel like a risk, so it truly means a lot to us that you felt supported throughout the process. We're always here to help, and we're thrilled that you're happy with your Varia VS3!
Enjoy your coffee, and thank you for recommending us—it really makes our day! ☕😊
Best,
The Bean Bros Team
Terrible customer support
Terrible customer support. They send me a kettle which did not work on an induction stove, although clearly saying so in the item description on their website. After claiming the issue they wanted me to produce a video showing that it’s not working. After not being able to open a standard iPhone video they just did not replied at all! I had to send it back to Denmark on my cost (16€) and heard nothing for a month. Then they said the product was used, so they take away 20% of the value for „fairness“. Well, how should I have found out, that the kettle is not working without trying to use it?! Beside them asking me to make a video showing, that it does not work. After some more email conversation they again tried to say, that their website clearly states, that this kettle does not work on induction stoves and sending me the link. As I cannot upload a screenshot of their website here, I will copy and paste the text below found in the fourth paragraph (Fellow Stagg Pour-Over Kettle, Matte Back). Stay away from this doubtful company as their customer support is arrogant and incompetent!
“The kettle is compatible with all kinds of hobs, whether it's gas, electric or induction one. The precisely profiled pour spout allows precise and repeatable brewing with any device of your choice and makes the process that much enjoyable.”
Update 12.01.25 (after the reply)
Well, thanks for your reply. The product description on your website is still wrong, as shown above. The FAQs seem to tell the opposite. Firstly why should I value some FAQ content higher than the main production description? Secondly shouldn’t these information be the same?! That’s what you call a mistake and it’s YOUR mistake for which you charged me. Charging customers for your own mistakes is what I would call terrible customer service, to get back to the headline of this review.
See, mistakes happen all the time each and every day, no problem at all. What differentiate people and companies is, how they cope with these mistakes. The quality of a customer service becomes visible in case something goes wrong and not if everything runs smoothly. Your overall rating of 3.7 stars on Trustpilot clearly outlines, that you’ve got some room for improvement…
Trustpilot shall spotlight the negative examples within the e-commerce universe, and I truly hope, that my review safes other customers from this annoying experience I went through.
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Uli,
Thank you for taking the time to share your experience. We truly regret the frustration you’ve encountered and apologize for any confusion or inconvenience caused.
To clarify, the product information on our website does indeed state in the FAQ section that the Fellow Stagg Pour-Over kettle is designed for use with its electric base only and is not stovetop-safe, including induction stoves. Additionally, the stovetop version of the kettle is also noted as incompatible with induction surfaces. We understand how important clear communication is, and we will review how this information is presented to ensure it’s even more accessible in the future.
Regarding your claim, requesting a video is part of our standard troubleshooting process to understand the issue better. We apologize if this caused any inconvenience. As for the return, our policy deducts a percentage of the item's value if it has been used, as returned products must be resold at a reduced price.
We truly appreciate your feedback and will use it to improve both our communication and processes. Should you have any further concerns, we are more than willing to assist you. Please feel free to reach out to our support team.
Thank you for your understanding.
They made the entire process very easy
They made the entire process very easy, from purchase to tracking and support. I not only recommend them but also give them 5 stars.
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Reinaldo,
Wow, thank you for your kind words and for the 5-star rating! We're so happy to hear that your experience with us—from purchase to tracking and support—was smooth and hassle-free. Customer satisfaction is always our top priority, and your recommendation means the world to us!
Enjoy your coffee, and we look forward to serving you again in the future!
Best,
The Bean Bros Team
I ordered Varia VS3 grinder
I ordered Varia VS3 grinder, and it came couple of days later in its original unopened box which I value alot. The grinder works just fine out of the box and I succeeded to dial in for my espresso setup (Delongi ECP 3420 / Elektra micro casa) on the third attemp :) This grinder, despite its small size, is build like a tank and grinds perfectly my dark roasted coffee beans.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Merdad,
Thank you for your feedback and for choosing the Varia VS3 grinder! We're so glad to hear that it worked well for you right out of the box and that you were able to dial in your espresso setup quickly. It’s always great to know when our products help elevate the coffee experience. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your trust in Bean Bros!
Excellent Customer Support and Service
Had a problem with the Varia VS6 grinder.
I wrote to support and they helped me very quickly and in detail.
They helped me with troubleshooting and return shipping and kept me informed every step of the way.
They were always very friendly and courteous.
27. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Hoang,
We’re so glad to hear that you had a positive experience with our customer support team! We always aim to provide quick, thorough assistance to our customers, and we’re happy that we could resolve your issue with the Varia VS6 grinder. Thank you for your kind words, and we look forward to continuing to support you in the future. If you ever need anything else, don't hesitate to reach out!
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