Bean Bros is an amazing light roast coffee subscription that focuses on EU’s upcoming new roasters as well as established ones. Very happy with their featured monthly roasters and coffees.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a replacement for my Varia Hybrid Evo motor. Had some questions and their whatsapp support was very good! Placed the order and the item arrived very quickly! Perfect condition and great grinde... Näytä lisää
Comprato Varia AURA Kettle 0.8L – Flux Edition - Precision Pour Over Kettle. Arrivato perfettamente impacchettato con UPS presso il point. Bean Bros ha addirittura messo la doppia scatola perfettament... Näytä lisää
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are fuelling coffee businesses and coffee lovers with some of the world's most incredible coffees and coffee equipments.
Yhteystiedot
Amaliegade 6, 1256, København, Tanska
- support@beanbros.co
- beanbros.co
4,2
Hyvä
342 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 12 %: iin saamistaan huonoista arvosteluista
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The best price-value ratio for specialty coffee
I have been getting the Monthly Coffee subscription on and off during the past 2 years and it's always marvelous. The big box (3 bag) subscription is the best value you can get on the Danish market. You get 3 different specialty coffee bags, where usually 1 of them will be as good as Gesha. This month's subscription from Bugan is easily 10/10. I have no clue how they've managed to keep the prices the same, while keeping the quality so high, something no other roastery has managed to do. I have had to contact support a few times and they've always been super quick and super helpful.
My only small complaint is that I wish it was a bit easier to manage your subscription after logging in, instead of having to find the link from the activation email.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Venelin,
Thank you so much for your fantastic review and for being a loyal Bean Bros subscriber over the past two years! We’re thrilled to hear you’re enjoying the Monthly Coffee subscription and appreciate your kind words about the quality and value we strive to deliver.
We also really appreciate your honest feedback about managing subscriptions — it’s super helpful for us as we work on improving the user experience.
Thanks again for your continued support and for trusting us with your coffee moments!
Warm regards,
The Bean Bros Team
No product after a month
Ordered a coffee dripper from Bean Bros. The address was correct, but the package was misdelivered and never reached me. After waiting a month with no product, customer support admitted it wasn’t my fault but still refused to refund shipping, leaving me paying for their mistake.
Deeply disappointing experience. Won't be ordering again.
EDIT: Bean Bros rectified the situation after this review. There was a lot more time spent on this order than I would've wanted, but I appreciate the response and full refund.
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Robert,
Thank you for your honest feedback and for updating your review. We sincerely apologize for the inconvenience caused by the misdelivery of your coffee dripper and the frustration it created.
We’re glad we were able to rectify the situation and provide a full refund, though we understand the extra time spent was disappointing. Your experience highlights areas where we can improve, and we appreciate your patience throughout the process.
If there’s anything else we can do to make things right or assist you in the future, please don’t hesitate to reach out.
Best regards,
The Bean Bros Team
Great customer support answering my…
Great customer support answering my questions, and quick delivery service. I ordered a set of burrs from them
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Thanos,
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer support and that your burr set was delivered quickly.
We appreciate your trust in Bean Bros and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Subscription as a gift
I ordered a subscription as a gift for our friends and it was perfect ! They enjoyed monthly surprise box with delicious coffee. Thank you for making this gift special for them.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Katarina,
Thank you so much for sharing this lovely feedback! We’re so happy to hear that your friends enjoyed their Bean Bros coffee subscription and that it made a special gift experience. ☕🎁
It means a lot to us to know our coffee brought joy to both you and your friends. Thanks for choosing Bean Bros!
Warm regards,
The Bean Bros Team
Vastaus yritykseltä Bean Bros
Hi Christos,
Thank you for your kind feedback! We’re delighted to hear that your order was processed smoothly and everything went well.
We truly appreciate your trust in Bean Bros and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Sehr wertige Mühle
Sehr wertige Mühle. Habe mir zusätzlich das „Titanium coated - Hypernova ULTRA-S burr set“ dazu geholt, da ich einen mittleren Röstgrade bevorzuge. Mein erster Espresso, mit meinem bevorzugten Kaffee, war wesentlich besser als mit meiner alten Eureka Mühle.
15. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Jorg,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your new grinder and that it’s making such a great difference compared to your previous one.
We also appreciate you sharing your experience with the Titanium Coated – Hypernova ULTRA-S burr set — it’s a fantastic choice for medium roasts!
Enjoy your espresso moments, and thank you for being part of the Bean Bros community. ☕️
Best regards,
The Bean Bros Team
My order never arrived
My order never arrived. When I claimed that, they only sent back the money for the product but kept the shipping costs, even after I asked for a full refund.
13. toukokuuta 2025
Vastaus yritykseltä Bean Bros
Hi David,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
After thoroughly investigating your case, we found that the delivery failed due to an incorrect address being provided at checkout. Since the order was returned to us, and the shipping costs were already incurred on our end, we refunded you the full product value as per our policy.
We always do our best to ensure smooth deliveries, but in this case, the issue was unfortunately beyond our control. That said, we truly appreciate your understanding and are here if you have any further questions.
BeanBros Team
A smooth & delightful experience
I recently purchased a coffee grinder from BeanBros and was thoroughly impressed with their service. I had a few questions before ordering, and they replied almost immediately with friendly and helpful responses that made my decision easy. Once I placed the order, it was shipped right away and arrived within just a couple of days in perfect condition. Excellent experience from start to finish! Special thanks to Kim for being so very helpful.
5. toukokuuta 2025
Vastaus yritykseltä Bean Bros
Hi Mohamed,
Thank you so much for the kind words that really means a lot! 😊
I’m so happy to hear everything went smoothly and that we could help make your decision easier. Always here to answer questions, whether it’s about burrs, brewing, or just finding the right fit.
Glad the grinder arrived safe and sound and super quickly too! Hope you're enjoying it and dialing in some tasty shots already.
Big thanks again for the lovely feedback and anytime you need us, we're just an email away!
All the best,
Bean Bros Team
exceptional customer service
I ordered a Varía S3 from Bean Bros because they’re the oficial reseller in Europe. I had some issues with the grinder and quickly sent them an email explaining the issue. Long story short they sent me a replacement machine from their newly received stock and sent me the return label. Communication was fast, smooth, and pleasant. Even if it happened during Easter. Shout out to Kim for being so service oriented and understanding.
Shipping was also super fast, next day delivery.
Great experience overall.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Robin,
Wow, thank you so much for the awesome review that really made our day! 😊
So glad we could get things sorted quickly for you, even with Easter in the mix. We always want to make sure no one’s left hanging (especially when it comes to coffee gear!).
Big thanks for the kind words and the shoutout! It was genuinely a pleasure helping you out.
Hope you're loving the new VS3 and pulling some delicious shots already. If you ever need anything, you know where to find us.
All the best,
Bean Bros Team
A genuine, kind company
A genuine company.
Ordered the Varia Flo dripper. It happened to be failing. After contact with both Varia and BeanBros, sending some photos and video of the issue, I’ve been sent a new dripper.
Kind support.
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Joost,
Really appreciate you taking the time to leave this; thank you!
Sorry again that the first dripper didn’t work out, but we’re super happy we could get it sorted for you without too much hassle.
Big thanks as well for sending the pics and video made everything way easier. Hope the new Varia FLO is treating you well and your brews are tasting great!
If anything ever comes up, just give us a shout. 😊
Cheers,
Bean Bros Team
Easy purchase and friendly support
Ordered a Varia VS6 grinder and Varia kettle. Communication was clear and helpful. Had a good, geeky correspondence with Kim from support about the products. Everything was handled without any issues. Would consider buying from them again.
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
Thanks a ton for the lovely review, really means a lot! 😊
So glad you enjoyed the whole experience (and yes, we’re always up for a good geeky coffee chat ☕️).
It’s awesome to hear you’d shop with us again! We’re here anytime you need anything or just feel like nerding out over gear.
Enjoy your Varia setup and happy brewing!
Cheers,
Bean Bros Team
Good customer experience and the service itself
I personally had a very good experience both with the subscription itself and with solving any issues. My main point of contact, Kim, was extremely helpful and kind in that regard.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Llia,
Thank you so much for the kind words — We really appreciate it! 😊
It means a lot to hear that you've had a good experience both with the subscription and with our support. We're really glad we could help — and it was a pleasure chatting with you!
Thanks again for taking the time to leave a review, and for being part of the Bean Bros community. We’re always here if you need anything!
Warmest regards,
Bean Bros Team ☕
Perfect service & friendly approach
One year ago I ordered Varia VS3 from Bean Bros, delivery was fast and my grinder works still perfect. Recently I wanted to make an upgrade, so I decided to buy Varia VS6. Having a nice previous experience, I made my order from Bean Bros again. Delivery was very quick. On the day my new VS6 arrived, Spring Sale has been lauched offering the grinder for a better price. After contacting customer service, I received a gift card for the price difference, which made my purchase even happier experience. Also my previous questions on burrs upgrade were answered with friendly and personalised approach. Thank you guys for everything, you are doing a good job with your customers!
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi Roman,
Wow — thank you so much for this lovely review! It really means a lot that you came back to us for your VS6 after having a good experience with the VS3.
We're so happy we could make the timing of the Spring Sale work out for you — those things always seem to land just after the order, so we’re glad we could offer the gift card and keep the good vibes going 😊
Also, it’s great to hear that our answers around the burr upgrades were helpful — we always try to keep it personal and straightforward, so thank you for noticing that.
Thanks again for the kind words and support — and of course, enjoy your upgraded setup!
All the best,
Bean Bros Team ☕✨
Hurtig levering og god service
Bestilte en kaffekværn og vægt fra dem med tanken om at der nok gik lidt tid med levering. De overraskede virkelig, da jeg allerede samme dag kunne se at ordren var registreret hos PostNord, og at jeg dagen efter stod med min bestilling. Mega fedt!
Desværre måtte jeg hurtigt bagefter skrive til dem, magneten i den tilhørende dosing kop (til kværnen) var faldet ud da jeg åbnede pakken. Dette har intet med beanbros at gøre, det er udelukkende en fejl fra Varia's side. Men Beanbros svarede med det samme, bad mig tage et par billeder, og allerede samme dag har de sendt en ny dosing kop min vej. Det er sgu da service!
Min oplevelse er at de svare hurtigt, tager henvendelser seriøst og svare altid i en respektfuld tone :)
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Tusind tak for din fantastiske anmeldelse! 🙏
Det betyder virkelig meget for os at høre, at du havde en god oplevelse – både med den hurtige levering og med vores kundeservice. Vi gør altid vores bedste for at hjælpe hurtigt og ordentligt, og det er skønt at høre, at det blev værdsat 💙
Tak fordi du valgte os – og rigtig god fornøjelse med både kværn og vægt!
Vi er her, hvis du får brug for noget som helst.
De bedste hilsner,
Team Bean Bros ☕
Very good service and fast shipping
26. maaliskuuta 2025
Vastaus yritykseltä Bean Bros
Thank you so much for your kind words! 🌟
We're happy to hear you had a great experience with our service and shipping. If you ever need anything else or have questions down the road, we’re always here to help!
Enjoy your coffee journey! ☕😊
– The Bean Bros Team
Vastaus yritykseltä Bean Bros
Thanks a ton for your feedback! 🙌
We’re so glad everything went smoothly and that your order arrived quickly.
If there’s ever anything we can help with, don’t hesitate to reach out.
Enjoy & take care! ☕✨
– The Bean Bros Team
Delivery was very slow but support was…
Delivery was very slow but support was excellent!
19. maaliskuuta 2025
Vastaus yritykseltä Bean Bros
HI,
We're really sorry to hear the delivery took longer than expected — but super glad our support team could make up for it 💪
If there's ever anything else we can help with, we're just a message away!
– The Bean Bros Team ☕
Ordered a VS3 grinder that was…
Ordered a VS3 grinder that was delivered quickly. Unfortunately after a little bit than a year the motor gave up. Contacting Bean Bros was quick and painless and although it took a little bit to be able to send the grinder to them, they had a good explanation and after less than 1 week it was right back and working even better than new.
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
Thank you so much for your kind words and understanding! 🙏
We’re really glad we could get your VS3 back in action — and even better than before! Thanks for your patience throughout the process and for trusting us to make it right. Here's to many more smooth and flavorful grinds ahead! ☕⚙️
– The Bean Bros Team
Top Service!
Die Lieferung unserer neuen Espressomaschine hat aufgrund des Herstellers deutlich länger gedauert als erwartet.
Aber die Kommunikation zu Bean Bros war immer super freundlich, sehr schnell und extrem hilfreich. Speziell Kim hat mir immer direkt geantwortet und alles möglich gemacht, damit wir schnell an unsere Maschine gekommen sind.
Espressobohnen gab es dann auch zum probieren - sehr lecker!
100 % Weiterempfehlung :)
14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hi,
Vielen, vielen Dank für dein großartiges Feedback! ☕️✨
Es freut uns riesig zu hören, dass du mit unserem Support – und ganz besonders mit Kim – so zufrieden warst, auch wenn sich die Lieferung verzögert hat. Wir wissen deine Geduld sehr zu schätzen und freuen uns, dass die Maschine endlich bei dir ist – inklusive leckerer Bohnen zum Starten natürlich 😄
1000 Dank für die Weiterempfehlung – das bedeutet uns viel!
– Dein Bean Bros Team
Rigtig imødekommende mennesker og…
Rigtig imødekommende mennesker og rigtig god service.
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bean Bros
Hej,
Tusind tak for de varme ord! 💙
Vi er glade for at høre, at du har haft en god oplevelse med os – det betyder virkelig meget.
Du er altid velkommen tilbage hos Bean Bros, næste gang kaffehylden skal fyldes op ☕️
– Team Bean Bros
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