Bath Fitter Arvostelua 

On 2/5/26, I paid a deposit of $775 to Bath fitters to replace a tub which we understood had lifetime warranty. Water kept getting between the porcelain tub and the bath fitter tub.
After ordering a new tub for $2,500 I discovered I was the victim of an online scam and immediately called Bath Fitters and requested cancellation and a refund because I no longer had the money to pay for the new tub. The company has refused to return the deposit despite the order not being completed.
I am requesting a full refund of my deposit.”

Bathfitters are terrible at communicating , with the customer , with information on when the install would be coming .
I contacted them after not hearing anything for 3 months . I only received one email in the very beginning . Communication was terrible ..
In saying that the fellow that came and installed the shower was very professional and precise . And I love the job .
I was surprised then to be charged the following day to the balance owing without knowing it would be charged no further email was ever received .
No call was followed up to let me know when the installer was coming unless I had contacted them .
Poor poor communication to make sure I even received the emails which I did not , although they said they had sent them . Further follow up should always be done as far as I am concerned for such a big reputable buisness to make sure I had received the emails which I did not .

It was a great experience with replacing my old bathtub to shower. The company is located in Deerfield, Florida. Steve was a very friendly and hard-working guy who did a great job in my house.

Bath Fitter USED to be a company I would recommend to my family and friends, but after their company refuses to acknowledge or repair an ISSUE, THEY CAUSED I would NOT!

This issue began after the Bath Fitter installer returned to my home to correct an issue with a prior installation. Back in October of 2025 it was reported the shower was constantly leaking, the technician repaired this issue and also noticed after testing for leaks, the water was not properly draining due to a "pitch problem" which he stated should have been addressed during the initial installation years prior. The "redo" to relocate the drain was then scheduled 12/4 & 12/5 and took both days to complete. Prior to leaving my home on a Friday, we were advised to wait 48 hours before using the unit which would have been Sunday. After showering Sunday, this particular unit drain clogged. Monday called their office to report the issue, we had to wait a week for them to return, this unit could not be used. The clog slowly drained over the next 5 days and after returning the technician (Chris the same installer) snaked the drain he cleared the remaining clog. While doing so he stated he was unsure why it was clogged or why he was pulling what looked like packing material from the drain, but the clog cleared.

Two days later the clog returned again, except now it was in my other bathroom with a tub except now the tub was draining into the shower where the repairs took place, filling immediately along with DIRT. The repair guy came out (not Chris) and claimed he snaked the drain at least 20FT, but could not clear the clog so the issue had to be in the MAIN LINE, yet my sinks were unaffected, my toilets were unaffected, only this area which recently underwent repair is affected. I didn't argue, I scheduled a plumber the same day who snaked the MAIN LINE, RAN A CAMERA all the way from my home to the city connection, guess what, NO ISSUE with the MAIN LINE?

Called Bath Fitter to advise of the plumbers visit results, sent a copy of the plumber's report indicating NO issue in the MAIN LINE and they were unable to snake past the P-TRAP of their "redo" confirming their repair guy couldn't have gone 20FT, so the issue is there! Bath Fitter Management (Brandon) refuses to take responsibility (yet admitted to the plumbing company rep that his guy most likely caused the issue with a jackhammer) and stated I would need to have the repairs done (pay for them myself) and then they would come back and reinstall their unit. This is NOT RIGHT and THEY SHALL REAP WHAT THEY HAVE SEWN!

DO NOT USE THIS COMPANY - BUYER BEWARE!

Josiah B. was fantastic installer. He was very polite and professional. He explained the process and answered all my questions. I would recommend him and Bathfitters!

The paint on one of original tubs was cracking, so instead of going with a tub removal we decided to go with a liner for that tub from Bath Fitter.
On the original install, the technician did mark the walls when he installed the liner. When the original liner was completed it did look great. Although whenever you had a bath, you could always feel coldness coming up from the bottom of the tub regardless of how hot you had your water. It didn't take long for the liner to begin to show brown marks on the bottom. We tried all the approved cleaners and methods to try and get the brown marks off the liner. The brown marks weren't on the surface layer, they were showing from under the liner itself. It started in one area of the tub, and then began to show on other areas of the tub. The marks made it look like the tub was dirty even though it was clean.
We contacted Bath Fitter to ask for a technician to come and see what was was happening. When he arrived he said yes what was happening with our liner does occur sometimes. He took a bunch of pictures, and we had to wait for head office to approve that the liner was actually failing. That took about 6 weeks. The fix for this was to remove the liner and put in a another new one. These liners are meant to stay on, so removal is a big deal. We have ceramic tile on the walls of where this tub is, when the technician removed the first tub liner, he broke 5 of the ceramic tiles, and he also put a hole in the gyprock behind the tile. The method they have for removal puts too much strain on the surrounding surfaces. It's a wonder that more damage wasn't done. Since the tech had cracked some tiles and damaged the wall, the liner could not be installed on the same day. The broken tiles had to be removed and replaced as well as repairing the damaged wall before the install of the new liner could happen. Bath Fitter makes you sign a waiver saying damage can occur (perhaps the wording should be WILL OCCUR). Once we had the repairs fixed, the tech returned to put in the new liner. Upon this install 2 more tiles were cracked, and he again marked the walls. We are not sure if it's outright recklessness or if it's the pressure technicians feel given the demands to meet the allotted time given per job that gives the tech's an indifference to other damage done to homeowners spaces, but either way makes for a poor workmanship.
Would we go with Bath Fitter again-absolutely not!
This review is to let others know that failures do happen. When we asked the tech how often he replied in his 9 years of service he had to replace 5.

We don't want to deal with them anymore because they don't refund the money that should be refunded to us. I wish I listened to other people who told us how bad they are.

we are so happy with bath/shower instalation Rob and Eden to be both proffesional and friendly.They arrived on time did an amaazing job and left our bathroom very clean.We offer a 5 star rting and highly recommend bath fitter jan and steve

I wish I had read these reviews before I spent almost 20K to have two showers installed as I would not have used this company. In my opinion, the shower bases we had installed are manufactured at a sub-standard. The sides are not square and they flex too much which I expect will cause them to fatigue and become defective more quickly than those from another manufacturer. If I stand close to the drain it “clicks”because I believe the base flexes too much. I have requested that a senior installer comes out to address our concerns but as of now, one month later, no one has appeared to address my concerns. Two times they have scheduled someone to look over the issues. They cancelled one appointment and simply didn’t turn up for the second one. I can’t emphasize how disappointed I am with the bathfitter!

.My parents are elderly and I believe they were taken advantage of. Bath Fitter was very unprofessional after a multitude of attempts to get their appt. set, my mother had to get upset in order to get any progress started after giving them their $1000 deposit. They were very unknowledgeable about the process of getting a permit and when they had issues getting it, they did not inform them, they just went quiet and they, again, did not contact them. They delayed the appt. 3 times and when they came to do the install, they didn't have the correct parts and could not proceed. They are getting their deposit back and finding another business that will be professional, knowlegable and dependable. If it was an option I would give them NEGATIVE stars. Shame on you Bath Fitters, for taking advantage of the elderly!

In my opinion, stay away from Tatiana Velez the person at Bath Fitter who sets up installations in my area. She should not be in customer service and has made my dealings with Bath Fitter rather unpleasant. It all started when she left me a voicemail asking me to call her back. Didn’t say why, what it was about, not even that she was calling about an installation. When I called her back within the hour around 3pm, she was already gone for the day and left no notes on my file. The next day when she returned my call, I told her that it would have been great if she could have given me some information in her voicemail like a reason why she was calling, or why bother leaving a message. I did not say this, but what would have been even better yet would have been when my bath would be ready and a range of dates of when we could install it, but that would be asking way too much. She told me I was rude and couldn’t continue this way. I wasn’t rude, I just wanted to express that if you are going to leave a voicemail, a little, or a lot, of information would be helpful. Well, she got offended, hung up and we never spoke again. Things did not get better from there regarding the installation process where she was concerned. I called James and specifically asked to deal with another installation person to set up the installation, but it would seem there was none a available as James the salesman had to step in to the process until Tatiana got back involved and then another issue came up and she wouldn’t, or didn’t return my email from Wednesday until I had to call James again on the following Monday Oct 6 to confirm everything. I have contacted her manager Jay Serrano and got the installation date and time confirmed and the we will look into it as a possible training exercise speech.

My salesman James Thompson has been great and has done what he could to help me, but he should not, and would not of had to, had Tatiana done her job, or just let my comment, or suggestion slide, it nope.

Regarding installation, Adam, my installer was excellent and all went well. Product was a little thinner than I thought it would be and I was told scratches easily, but let’s see how it holds up, especially since it is not cheap.

As an aside, Adam told me that I should not use my corner pole with shelves as the constant tension would cause the bathtub and walls to separate allowing water to get in. It would have been nice to learn this before my installation. When I asked James, he said no problem and that is why I only ordered one corner shelf. I hate getting conflicting information from two individuals at the same company.

James also did not tell me that I could not use the bath for at least 24 hours, which is not serious, but something I would tell customers, just so they know.

** Beware anyone considering Bath Fitter, Burnaby BC **

After entering into a contract with this company, I attempted to cancel and request the return of my $2,000 deposit. Under BC’s Business Practices and Consumer Protection Act, consumers have the right to cancel within one year if key information is missing from a contract, or within 10 days of receiving a copy of the contract if it was not provided at signing. Both apply in my case. I did not receive a copy of the contract until the day I attempted to cancel!

Had I been made aware of Bath Fitter’s refund and cancellation policy at the time of signing, I likely would not have provided a deposit at all. Their failure to disclose this information not only denied me the opportunity to make an informed decision but also directly contravenes consumer protection standards in BC.

Despite this, Bath Fitter has refused to return my deposit. The manager of the local branch has never contacted me directly, instead delegating all communication to administrative coordinators, which I find unacceptable given the seriousness of the situation.

I have since escalated this to Bath Fitter’s head office and filed a formal complaint with Consumer Protection BC. Additionally, I have raised concerns about the validity of the contract itself, as both signatures on the document appear identical. I also never released my initials or provided permission to use them, yet they appear on the contract.

My experience with Bath Fitter has been dismissive, unprofessional and in clear disregard of consumer rights under BC law. I would strongly advise others to exercise caution before signing any agreement with this company.

Nice product, but the bottom of the bath unglued itself about 2 years from installation! Contacted the company but no solution offered. Very dissapointed. The Bath Fitter franchise was Mont- Saint- Grégoire. Installation occured in Beloeil. Altough advertisement says lifetime guarantee, it tooks months to get a call back and no repairs was offered! I sold my house a few months ago and the bath issue had a certain devaluation effect on the price. That`s it. At least, thanks for getting back!

The lady in the office in Livonia, ( Kim ) was terrific. The consultation with Ron and the workers ( Paul and Hunter ) were really great. The shower they installed and craftsmanship were the best I have ever seen and I have been in construction my whole carer. Thanks again for being so professional, both in the field and office. This is from John Wetherbee..

I called the Barrie location to get a quote, left a couple messages, and it took them several days to get back to me. The salesman quoted nearly 10k for a new tub and tile surround. The salesperson said this was the most competitive price I could get. I wasn't convinced so I decided to do some more research and was able to find an independent contractor who was quick, professional, and did an incredible job for literally half the price. I’m very glad I trusted my instincts and looked elsewhere.

Had bathfitters limerick, redo our bathroom. The guys were great, they fitted what they were given. Firstly the new bath leaked, and had to be replaced. They put a hole on the new wall, came back and put a coupling over the hole on the wall. The wrong toilet was fitted and we still have it, apparently to put in the toilet we ordered we would have to take up the bathroom floor, we were not told this when we placed our ordered. The hand basin had to be taken out and we still have a basin we didn't order, bathfitters don't know the difference between rectangle and round, we ordered a round basin, and on the second visit to replace the first basin they put in, they put in a rectangle one. The final insult was when they put a tatty light plastic toilet seat on, when we had ordered a soft close seat. After many months waiting, and a big deal made of it, we were delivered a toilet seat at about 8.30 pm one night. We were told it had to be specially ordered, the next day when my husband opened the box, it contained the very same tatty light plastic seat. This ordeal went on for 8 months. If I had the.money, I would tear the whole lot out and have Mt bathroom done by professional bathfitters. Do not go near this company, they will break your heart.

Never ever ever ever ever

I had Bath fitter come out to redo our tub/shower combo on 4.14.25. At first everything went well, however it was discovered that during the installation of the tub the worker cracked the back of our toilet. This caused a crack to slowly get worse over time and a day later we come home to find water absolutely gushing from our downstairs ceiling. We go upstairs to the bathroom to discover the issue and the floor is flooded. Bathfitter did come and replace the toilet, however did not offer to mitigate any water damage to the floor or our ceiling. We decided to call them a few days later to tell them that now our bathroom smells musty and the ceiling is stained from water damage. They are having a contractor come to fix it and this will require him to rip out and repair pieces of our ceiling and the carpet in our bathroom closet that was flooded and now smells terrible. It is very disappointing that they did not offer to take care of this and that we had to call them to ask about it. This has caused a huge disruption to our daily lives and now we have to live with the fear that the water got into somewhere we can't see and will grow mold. During all of this they have the nerve to send me an invoice without taking ANY percentage off due to their incompetence and the inconvenience this has caused us and our family. This is deplorable and I will not be paying this invoice until I am satisfied with the water remediation and we reach a mutually agreed upon deduction from the bill.

Outstanding experience from start to finish. Expert technicians made, excellent customer service team, knowledgeable and professional salesperson consultant.

The installer (Christian) did an excellent job. He was kind,understanding and very professional. He did an outstanding job with caulking, leveling and alignment. The entire job was professionally done and it looks outstanding. Before leaving, Christian cleaned the area and left everything in good order. I highly recommend him for the installation.