Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Best customer experience , no cap! I ve got the fastest , kindest support multiple times , whenever i had problems , some special need or just a new order, i always got my emails answered within s... Näytä lisää

Saanut 3/5 tähteä

Refuse to reply to my numerous emails. I bought 4 pairs of glasses. 1 pair they sent frame but without my correct prescription lenses. They ignore all my correspondence regarding this error. Eventuall... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The product was shipped very quickly, and the appearance and quality of the glasses were also very good. I entered the wrong email address when placing the order, which resulted in me not receiving t... Näytä lisää

Saanut 5/5 tähteä

All is awesome! Lovely glasses, the virtual try on is so helpful and the delivery was incredibly fast. This is my third pair of Barner eyeglasses, trust me - these frames are so lightweight, stylish... Näytä lisää

Yrityksen tiedot

  1. Silmälasien tukkumyynti

Yrityksen kirjoittama

High Quality Computer Glasses ✓ Full protection from harmful Blue Light emitted by Digital Devices ✓ Highest Quality Blue Light Blocking Eyewear ✓ Sleep & Life enhancing Eyewear ✓ Glasses for Digital Professionals ✓ FREE Shipping on orders over 70€.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

343 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 85 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I feel so lucky to have met you... :)

I ordered from turkey and the incoming delivery was a real joy! The safe delivery of the products and the quality I wanted gave me confidence and made me really happy. Thank you for your interest and help in the ordering process.

In addition to the excellent quality of the products, my trust in you has increased thanks to your interest in me. You have always communicated with me quickly, clearly and effectively and this has made me really appreciate your work.

Your emphasis on customer satisfaction has really given me a great experience. Working with you has proven to be a great decision. I will be happy to work with you on future orders.

Thank you again, I feel so lucky to have met you. I wish you success in your work.

19. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic !! :-)

My and my friend's glasses were unfortunately broken. After a number of emails we received new glasses and we only had to pay the shipping costs. I'm glad Barner solves such problems so well. :-)

I was helped by Ismael... he helped me very quickly and politely... hope he gets a bonus :p

4. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Recomendo sem hesitar!

Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o segundo através de outra transportadora. Chegou super rápido...e sem cobrarem custos adicionais! O serviço pós-venda é excepcional! Respondem sempre com simpatia e diligência.Os óculos são muito bons! E, além disso, muito confortáveis e bonitos! Excelente relação preço-qualidade! Recomendo sem hesitar!!!

23. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Perfect Customer Service

I had a few experiences with "Ismael" and he's been always a true pleasure to deal with. Professional, responsive and friendly :)
Great Products, Perfect Customer Service 👌

22. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I placed an order 15/02/2023 and their…

I placed an order 15/02/2023 and their website clearly said I will get my parcel within 5 working days but till today no sign for delivery 25/03/2023 .
I contacted them yesterday and they just apologised and said they will place order manually again. Won’t buy anything from them. Waste of time and money….

15. helmikuuta 2023
Saanut 1/5 tähteä

I truly believe that buying this…

Update regarding the reply,
I think I miss my point my disappointment is not that after 5 year You didn't find oki returning the glasses, my disappointment is about the fact that your product isn't backed by science and your claims are not transparent in any ways.
If I am taking what this platform saying 1 and 2 star are negative reviews some 20% of the reviews are negative it says something about your products.
You said that I have give one star for a brand with similar policy that you have if you had the curiosity to check there reviews is below 3.8 stars.
I find your reply quite unpleasant and I don't really understand why you what to discredit my opinion.

I truly believe that buying this glasses was my worst spending decision ever.
I have them since 2018 I have tried to wear them but every time I did I haven't notice any difference quite the opposite it was very uncomfortable the way I felt when I put them off.
The quality of the frame and the lenses were a joke.
Again I saying it I don't have enough words to describe I wrong I was to buy them and I was stupid to buy to pairs.
So I really advice you not to buy them they are useless instead buy a good quantity of uv glasses.
Very disappointed I don't know what to do with them really..

20. maaliskuuta 2023
BARNER Brand-logo

Vastaus yritykseltä BARNER Brand

Hello Adi,
we are sorry that your expectations of the glasses were not fulfilled at the full capacity! Since 5 years ago, when you have purchased the glasses we have received a great 5-star review from you, and no claims on quality, warranty, or return. Therefore we do consider the service delivered to you as successful and satisfying!

The claim that we have received from you a week before this review only mentioned that you were wearing those glasses only 7-8 times each and would like to receive a full refund for them. We have fully investigated the claim and provided a complete explanation why it is not possible. Another review for the backpack company on your Trustpilot profile shows similar type of claim from your side.

At Barner we offer a 2 year warranty for all of our glasses, also a 30 days simple return policy, as well as we are one message away in case something goes wrong and we try to keep our customers happy and offer different flexible solutions. Every customer who has ever experienced any issues with the purchase can confirm that. We expect transparency from our clients and we give a lot of time to return, exchange or replace the product if needed. The product purchased 5 years ago and used multiple times, and not submitted during this time for any defects or issues, is not eligible for any type of refund.

Regards,
Barner team.

Saanut 5/5 tähteä

Great glasses and perfect customer service

I got my first pair of Barners in 2020 and loved them, but what has stood out has also been their super fast, helpful, and personal customer service. The color I wanted was not available in prescription, and when I asked about it they were able to use what they had in stock to make it work, and they made sure my glasses arrived quickly as I was also organizing a move. Could not be better!

10. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing quality and customer service

Such an amazing experience with Barner! I had an issue with my glasses and their customer service was top notch helping me resolving the little problems I had in a super helpful and friendly way. Also, the glasses are high quality and super light, sometimes I even forget I've got them on. Highly recommended. Keep on the good work Barner!!

24. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service!

I just had the best experience with the customer service ever! I needed some help, sent an email and got a reply the day after, they took care of what was needed to be solved and even got a gift! They were so sweet and helpful I truly was not expecting that but oh wow! And the glasses are just as great as their customer support! Thank you again!

22. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

a true game changer

just loving them! a true game changer.
my first day in weeks without any headache or eye ache. super fast and personal service, great ethos, amazing quality.
simply brilliant!

14. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We just love the glasses

We just love the glasses, how low weight they have. Super fast delivery over 2.000km away. Also love the quality of the lenses which are having a high scratch resistance.
Not to mention that, my head doesn’t hurt after a full day of screen work, my sleep is better and overall mood increase.

30. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

A éviter !

A éviter !
Attention, service client mauvais.
J’ai commandé via envoi express des lunettes qui sont arrivées griffées. J’ai reçu ensuite uniquement les verres et un tuto pour les remettre moi même. Vu le prix, remettre des verres (il faut forcer, c’est très compliqué) est vraiment honteux. L’erreur vient de leur entreprise mais je devrais garder des lunettes dont le verre n’est même pas correctement remis ?
Mauvaise expérience, je ne recommanderai plus sur ce site. En comparaison, il existe plusieurs autres sites plus fiables dont j’ai déjà fait l’expérience.

16. tammikuuta 2023
Oma-aloitteinen arvostelu
BARNER Brand-logo

Vastaus yritykseltä BARNER Brand

Bonjour Estelle,
merci pour vos commentaires et nous nous excusons pour l'impression négative que vous avez reçue de notre part. Nous apprécions votre collaboration dans l'e-mail, et nous espérons que nous avons proposé une solution appropriée, qui vous permet de profiter de votre expérience d'achat chez Barner.

En effet, une solution avec des verres de rechange (ou d'autres pièces détachées des lunettes) fonctionne pour certains clients, et nous l'utilisons dans certains cas, afin d'éviter des envois supplémentaires et d'être plus durable. Cependant, nous comprenons qu'un gros malentendu s'est produit dans notre communication et nous sommes vraiment désolés pour les erreurs de notre côté.

Merci de votre patience et d'avoir donné une autre chance à Barner. Nous l'apprécions.
Meilleurs vœux.
_____________
Hello Estelle,
thank you for your feedback and we do apologise for the negative impression that you received from us. We appreciate your collaboration in the email, and we hope we have offered a suitable solution, which makes you enjoy your shopping experience at Barner.

Indeed, a solution with spare lenses (or other spare parts from the glasses) is working for some customers, and we use it in some cases, in order to avoid extra shipments and be more sustainable. However, we understand that a big misunderstanding has occured in our communication and we are very sorry for the mistakes on our end.

Thank you for your patience and for giving Barner another chance. We do appreciate it.
Best wishes.

Saanut 5/5 tähteä

I received the glasses 👍

I received the glasses and wow, satisfied... delivered in less than 2 days... nice packaging.. .and glasses are very nice... they clearly block the blue light and compared to my other PC glasses that have 0.25 diopter these seem to have near 0, which I think is a good thing

10. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Company....

Barner were so wonderful in their assistance, I accidently ordered glasses with prescription lenses rather then non prescription and they sent lenses out to me for free and all I had to do was cover the shipping cost. This was great as it was my own mistake in the first place.
The glasses are also great quality I would highly recommend

12. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

If you are looking for great looking…

If you are looking for great looking and quality glasses for less consider Barner, my glasses delayed due to supply issues, but Ismael kept me up to date with order status and because I was impressed with them, I ordered a second pair which arrived quickly. The blue light technology on them is another reason i highly recommend them. Like any new glasses, the first 2 - 3 days takes getting used to but after that, you will wish you had got them earlier.

19. joulukuuta 2022
Oma-aloitteinen arvostelu

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