Barbour ABI Arvostelua 

Messaged Lira a question re navigating the system and received a email back within 5 minutes. She offered a few useful suggestions. This did not work and passed me on to Marc who asked when would be best time to ring and talk me through the problem. Within minutes of the call the issue was fixed ( was entirely me being not computer savvy). Marc, very kindly didn't make me feel silly re the question. Every contact i have had everyone has always been very informative and keen to help. The system itself is really informative and has been a great addition to how we obtain work and contacts.

The capabilities of the system are proving to be invaluable for our needs, and is really easy to use. We're constantly learning more and more with the great support of our Account Manager, Jayne Ford, who is always happy to be on hand for meetings and ad-hoc queries.

Jenny fully understood what I was trying to give visibility to across my Geographical Regions of South Yorkshire, East Midlands, and East of England, to build a RoadMap of Projects I wanted Viewing of across the Regions.
Regards John

Always instant help available with a real person! Great customer service & Lira is very knowledgeable and a great asset to the company.

Great platform and fantastic service from the team particularly Kate. Always responds quickly to any queries I may have and is very knowledgeable.
Would highly recommended the platform and the training provided.

The initial contact with Barbour ABI was with Marc who gave a thorough explanation of what the company did, Marc was extremely helpful, also just finished our 1st training session today with Lynsey at really pleased with how she came across and the instruction that was given very professional, looking forward to working with this company.
Andy
Tread Safe UK Scaffolding

Taught me a lot and has been a great tool whilst adopting my new role into the company.:)

Hi Barbour,

Thanks for helping me track down the project Lira!

Dealing with Jenny Wood who has been very supportive and friendly throughout. Jenny has been an incredibly helpful person to refine & tune my ABI searches to meet my personal requirements, her patience and willing to go over and beyond with offering me some free trials before deciding whether to go for it or not was great too.

Kate, my account manager, is absolutely amazing. She has provided extremely fast and tailored service, and she is always happy to offer tips and tricks to make my experience with the Barbour ABI system more productive. And no, she did not pay me to say this.

Barbour ABI is a great project information system, our account manager Kate Biddle is fantastic help, always at the end of an email to answer our queries.

This software is fantastic and definitely an integral tool to our business.

Since October I can successfully state that we have attained contracts for projects that we would never have had the chance to tender for unless we had Barbour ABI.

Furthermore unlike other software providers from a users perspective you feel constantly supported by the team.

Notably, Natalie Armitage has been exceptionally helpful in making sure we maximise the full capability and outreach of the product.

Invitations to the offices of Barbour ABI in Ellesmere Port for reviews conducted by Jayne Ford are always insightful and pleasant.

Overall, I am exceptionally pleased with the product and would highly recommend to any business wanting to source their own work.

Kind Regards,

Tom R

I have used My ABI for many years in my role of Telemarketing, and have found it invaluable as the information given has helped greatly in speaking to the right person and, and in many cases. winning projects!

Excellent customer service, Jenny our account manager is extremely helpful and always available at short notice.

I have been dealing with Phillip Dougherty.. He makes things so easy for me.. Being new to my role 'The Lead Champion' of our company, any questions I have I'm responded to within minutes! He's great! Highly recommended! Thank you Phil!

Barbour ABI is a valued asset in searching for new opportunities for subcontracting work. Having the project information, relevant construction timings, company and contact details in one place makes my role easier and I recommend it to anyone looking for opportunities within a geographical area. Thanks to Barbour, we have picked up work throughout south Wales and made many new contacts. This would have been very difficult without Barbour ABI !

I've been thoroughly impressed with the Barbour ABI. The sheer breadth and depth of information available are unparalleled, making it an invaluable resource for my work. What truly sets this platform apart, however, is the exceptional customer service provided by Daniel and the entire Barbour ABI team.

Daniel has been an absolute pleasure to work with, always going above and beyond to ensure that I have everything I need. Whether it's checking up on me or promptly addressing any queries I may have, Daniel's dedication to customer satisfaction is truly outstanding.

Moreover, the overall customer service experience with Barbour ABI has been nothing short of amazing. Quick responses, clear communication, and a genuine willingness to assist make interacting with their team a breeze.

I wholeheartedly recommend Barbour ABI to anyone in need of comprehensive information and top-notch customer service. With Daniel and the team at the helm, you can rest assured that you're in good hands.

What a training session!
Simon was excellent, all questions answered and made everything fun - Way forward.

At 'Surface Demolition' we operate a leading business that requires that 'Professional, Quality, Competitively Priced & Sense of Urgency' approach, of which was fully demonstrated by the team and now Helen upon making our decision. They were and still are excellent.

Dear all,
I would give a higher rating; however, I must tell my sad story.
Barbour Abi's representatives were swift to call me after my inquiry and sweetly seduced me into giving up on other platforms like RatedPeople and join with them instead.
Their presentation made it seem too good to be true.
Bearing in mind that I told them repeatedly that I am but a small contractor and my company is on the small size.
They made it sound like I would get much success from their company's platform with direct access to the project managers and architects/clients for the projects presented on their site but the sad reality proved them wrong.
I was told by each person I contacted that they prefer to work with large companies.
Now, after not winning a penny, they left me with a hole in my pocket of nearly £5,000 affecting my business tremedously and with a bullying collection agency breathing on my neck, threatening with liquidation of my company.
I honestly think that there is no such thing as honesty in this company, at least from a sales perspective and they should stop luring small businesses like mine with their sweet seductions.
They certainly are good salesmen who know how to obtain what they want.
They were supposed to contact me within the first 6 weeks or so to see how I get on, but never did I receive such call; they were supposed to return my calls when I asked to speak with a manager or director and pull my contract out but instead they were only emailing for advise on why I stopped the direct debit.
It's sad, but I would recommend any small business to carefully consider and to ask for a trial period instead, thing which they did not offer me.. and to balance things and ensure they won't end up in my shoes.
I am still paying to this day in installments.. but.. is it fair at all??
I am sorry dear Barbour Abi.. you've deceived me.
Yours,
Valentine C.
Director of DYWHomeProjects Ltd