Banxso Arvostelua 

Vastaus yritykseltä Banxso

30.4.2024

Hello Imtiaz,

We are truly sorry to hear about your dissatisfaction and the issues you've experienced with your investment, particularly concerning the information provided about the Elon Musk Investment. At Banxso, we strive to maintain transparency and integrity in all our dealings, and what you've described certainly does not align with our standards.

It's concerning to hear that the closure of the deals did not proceed as expected, affecting your profits. We take such matters very seriously and are committed to investigating your case thoroughly to ensure a fair resolution. We value every investor, and it's crucial for us that our clients feel secure and treated fairly.

Please reach out to us directly at your earliest convenience via email : complaints@banxso.com. We will ensure that your concerns are addressed promptly and that your case is reviewed in detail by our compliance team.

Again, we apologize for the inconvenience and distress this has caused you. We are eager to resolve this matter to your satisfaction and restore your confidence in our company.

Thank you for bringing this to our attention. We look forward to hearing from you soon to help rectify this situation.

Best regards,
Banxso Team!

Vastaus yritykseltä Banxso

24.4.2024

Hello Valenta,

I apologize for the difficulties you've experienced with reaching out through our usual complaints resolution channel. It seems there may be an issue with the email address you used. To ensure that your complaint is addressed promptly and effectively, you can try reaching us at complaints@banxso.com for assistance

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Your satisfaction and feedback are very important to us, and we want to ensure that all your concerns are addressed to your satisfaction.

Best regards,
Banxso Team!

Vastaus yritykseltä Banxso

22.4.2024

Hello Human du Toit,

I’m really sorry to hear about your experience with Banxso and the difficulties you faced in trading and accessing support. It's concerning to hear that you felt unsupported, especially after such significant losses and even making the effort to visit our office in Cape Town.

We strive to ensure that all our clients receive the guidance they need to understand and use our platform effectively. It’s clear we missed the mark in your case, and for that, we sincerely apologize. We are committed to improving our customer service and would appreciate the opportunity to make things right.

Please contact us at your earliest convenience via email : complaints@banxso.com
so we can address your concerns directly and assist you with any outstanding issues regarding your account. Your feedback is crucial for us to ensure this doesn't happen again.

Thank you for bringing this to our attention.

Best regards,
Banxso Team

Vastaus yritykseltä Banxso

9.4.2024

Dear Ryan Henning,

We're genuinely sorry to hear about your experience and the dissatisfaction you've encountered while trading with Banxso. It concerns us greatly to learn that your journey with us did not meet your expectations, especially regarding the losses you've faced and the pressure you felt to increase your deposits.

At Banxso, we strive to provide a supportive and transparent trading environment, and it seems we have fallen short of this commitment in your case. We take your feedback seriously as it helps us to improve and address any issues that our clients might face.

We would like to understand more about your situation and see how we can assist further or rectify any misunderstandings. Please reach out to our customer support team at your earliest convenience via email : complaints [at] banxso.com, so we can take a closer look into your account activities and the advice you received.

Thank you for bringing this to our attention. We're committed to ensuring a better experience for all our clients and hope to resolve your concerns satisfactorily.

Best regards,
Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 7.4.2024

Dear Themba Sikhosana,

We are genuinely sorry to hear about the difficulties you've encountered, not only during your time with our platform but also with the subsequent communication you've received from us. It's concerning to learn about your experience with wide spreads, high swap fees, and the pressure exerted by a "success manager," all of which are far from the supportive and respectful trading environment we aim to provide.

Your decision to leave the platform is respected, and it's clear that the continued contact you've experienced despite your explicit requests to cease is unacceptable. We deeply apologize for this oversight and any distress it may have caused you. Ensuring our clients feel heard and respected, especially regarding their communication preferences, is crucial, and we've evidently fallen short in this instance.

We will take immediate action to ensure that your contact details are removed from our outreach lists and investigate how this situation occurred to prevent similar issues in the future. Our clients' peace and privacy are paramount, and we are committed to upholding these principles diligently.

Thank you for bringing this to our attention, Themba. We're sincerely apologetic for the inconvenience and frustration you've experienced. Please consider this message as our commitment to rectifying the situation promptly. Should there be anything specific you'd like us to address or any further assistance we can provide to ensure a resolution you're satisfied with, please let us know.

We wish you all the best in your future endeavors and trading activities, with our sincerest apologies once more for the experience you've had.

Kind regards,
Banxso Team

Vastaus yritykseltä Banxso

4.4.2024

Dear Kenneth Akibate,

We are truly sorry to hear about your disappointing experience. At Banxso, we take such feedback very seriously as it is our utmost priority to ensure that our platform operates with transparency and integrity, offering a secure and fair trading environment for all our clients.

The situation you described is concerning, and we want to assure you that it is not reflective of our values or operational standards. We are committed to providing our clients with the support and guidance they need to navigate the risks associated with trading, including clear communication about how deposits and trading funds are managed.

To better understand what occurred and to address your concerns directly, we encourage you to get in touch with our customer support team. We are dedicated to investigating your case thoroughly and working with you to find a satisfactory resolution.

Our goal is to restore your confidence in our services and to ensure that all our clients have a positive and secure trading experience. Please contact us via email : complaints@banxso.com at your earliest convenience so we can make this right.

Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.

Sincerely,
Banxso Team

Vastaus yritykseltä Banxso

4.4.2024

Dear Ernesto,

It's incredibly rewarding to hear about your positive journey with Banxso, especially your achievements in growing your account and making great profits despite initially being unfamiliar with operating the shares platform. Your success story is a testament to the dedication and hard work of our team, who are committed to providing comprehensive assistance and support to all our clients, ensuring they can navigate our platform with ease and confidence.

At Banxso, we believe in empowering our traders, regardless of their starting point or the size of their accounts. It's heartening to know that our efforts have helped you strengthen your trading portfolio and enhance your trading experience. Your happiness and satisfaction with our service motivate us to continue improving and tailoring our support to meet the unique needs of each trader.

We are thrilled to have been a part of your trading journey and look forward to continuing to support your growth and success in the financial markets. Should you need further assistance or wish to explore new trading strategies, our team is always here to help.

Thank you for choosing Banxso and for sharing your wonderful experience. Here's to more strength and growth in your trading endeavors!

Best regards,
Banxso Team

Vastaus yritykseltä Banxso

1.4.2024

Dear Catteacher Ephs,

Thank you for taking the time to share your experience with us. We're truly sorry to hear about the challenges and confusion you've encountered while trading with us. It's essential for us to ensure that our clients have a positive and transparent trading journey, and it seems we fell short in your case.

Regarding the situation with multiple account managers and the misunderstanding about the additional funds and bonus, we acknowledge that this should have been communicated more clearly and consistently. We aim to provide accurate and helpful guidance to all our traders, and it's clear we need to improve our internal communication to prevent such discrepancies.

The issue with the trade losses you've mentioned is concerning, especially if these were based on advice from our managers. We take this very seriously and would like to review your trading history to understand what went wrong and to see how we can address this matter appropriately.

The inability to log into your account is another critical issue that we need to rectify immediately. Access to your account and transparency about your trades are fundamental rights as a trader on our platform.

We would like to extend an offer to work directly with you to resolve these issues. Our goal is to regain your trust and to ensure that your trading experience with us improves significantly. To start, please reach out to us via email : complaints [at] banxso.com at your earliest convenience!

Once again, we apologize for the inconvenience and distress this has caused. We are committed to making things right and helping you navigate your trading journey successfully.

Sincerely,
Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 1.4.2024

Dear Noelene,

Thank you for sharing your great experience with Banxso and highlighting the exceptional support you've received from our team, especially from your success manager, Rennon Rebello. We're thrilled to hear about the confidence you've gained in the trading world through the dedicated assistance and educational resources we provide.

At Banxso, we firmly believe in empowering our clients with knowledge and confidence, especially newcomers to trading. It's heartening to know that our one-on-one support and weekly training webinars have been instrumental in your learning journey. Your acknowledgment of Rennon's dedication, informative answers, and personalized approach to managing your account is greatly appreciated. We recognize that the value our employees bring to our clients is immeasurable, and hearing your praise reinforces this belief.

We will ensure that Rennon and the rest of our team hear about your positive feedback and the significant impact they've had on your trading experience. It's feedback like yours that motivates us to maintain high standards of service and continue to innovate in ways that support our clients' success.

Thank you, Noelene, for choosing Banxso and for recognizing the efforts of our employees. We are committed to continuing to provide exceptional service and support to help you and all our clients achieve your trading goals.

Warm regards,
Banxso Team

Vastaus yritykseltä Banxso

24.3.2024

Dear Karen,

We are extremely concerned to hear about your experience and the serious allegations you've made regarding someone attempting to scam money from customers under the guise of being associated with Banxso. We take these claims very seriously, as the trust and security of our clients are of utmost importance to us.

Please be assured, Banxso operates with a strict code of ethics and compliance, and any form of scam or fraudulent activity is against everything we stand for. We are committed to thoroughly investigating your report to identify any potential breaches of security or misconduct associated with our name.

The cessation of calls following your scam alert post is troubling, and we understand why this experience has led to a loss of trust in our platform. We want to assure you that we will take every necessary step to investigate this matter fully and take appropriate actions to ensure the security of our clients and the integrity of our services.

We would greatly appreciate the opportunity to connect with you directly to gather more information about this incident. If you are willing, please reach out to our customer support team with details of the messages you received and any other relevant information. Your assistance is crucial in helping us address and rectify this situation.

Karen, we apologize for the distress and inconvenience this situation has caused you. Our goal is to resolve your concerns to your satisfaction and to reaffirm our commitment to providing a safe and trustworthy trading environment.

Warm regards,
Banxso Team!

Vastaus yritykseltä Banxso

Päivitetty 21.3.2024

Dear Miguel Ángel,

We're genuinely sorry to hear about your disappointing experience with the mentorship provided during your trading journey. It's concerning to hear that the approach taken by your mentor did not align with best trading practices, particularly the reluctance to use Stop Loss (SL) orders, which are crucial for risk management. Additionally, the lack of technical analysis and the pressure to continuously add funds to your account is far from the supportive and educational trading environment we strive to create.

Your feedback is invaluable to us as it highlights areas where we need to improve, especially in terms of the quality of mentorship and guidance we offer to our traders. We take your experience and the loss you've incurred very seriously, and we're committed to investigating this matter further to ensure that it is addressed appropriately.

Please rest assured, we aim to support our clients in building their trading knowledge and skills, empowering them to make informed decisions based on sound analysis and risk management practices. Your experience does not reflect the high standard of service we endeavor to provide, and for that, we sincerely apologize.

We would appreciate the opportunity to discuss your experience in more detail and explore how we can make amends. If you're open to it, please reach out to us directly via email : cs@banxso.com. We're here to listen and to take the necessary steps to ensure that your concerns are resolved.

Thank you for bringing this to our attention. We hope to restore your faith in our platform and demonstrate the true value and support we aim to offer every trader.

Warm regards,
Banxso Team!

Vastaus yritykseltä Banxso

20.3.2024

Dear Ryan Bester,

We're deeply sorry to hear about the distressing experience you've had with Banxso. It's concerning to learn about the lack of clear communication and training, as well as the issues you've encountered with the management of your funds and the promises made by our trading agents. Our priority is to ensure a transparent, educational, and supportive trading environment for all our clients, and it's clear we've fallen short in your case.

The experience you've described does not align with our values or the standards of service we strive to provide. We take your feedback very seriously and are committed to investigating the specifics of your situation to understand where we've gone wrong and to ensure that appropriate actions are taken to address and rectify these issues.

Please allow us the opportunity to look into your case more closely. We kindly ask that you reach out to us directly with more details, so we can assign a senior member of our team to provide the personalized attention and support needed to work through these issues together.

Your trust is important to us, and we're dedicated to doing everything we can to restore it. Thank you for bringing this to our attention, and please accept our sincerest apologies for the experience you've had. We're here to support you and hope to turn this situation around.

Warm regards,
Banxso Team!

Vastaus yritykseltä Banxso

14.3.2024

Dear Maxine Smith,

We're truly sorry to hear about your concerns regarding our social trading platform, spreads, and margin requirements. At Banxso, we aim to provide a transparent, reliable, and professional trading environment for traders of all levels, including professionals like yourself. It’s disheartening to hear that your experience, even indirectly through a client’s account, has led you to feel this way.

Regarding your points:

Social Trading Platform: Our intention with the social trading feature is to democratize trading by allowing users to share and follow trading strategies. We rigorously vet the traders who are featured on our platform to ensure they are genuine and have a track record of success. However, your feedback indicates there may be room for improvement, and we take that seriously.

Spreads and Margin Requirements: We continuously strive to offer competitive spreads and fair margin requirements that reflect market conditions and the level of service we provide. We understand that these factors are crucial for professional traders and are regularly reviewed to ensure they remain aligned with industry standards and our clients' expectations.

Your feedback is invaluable to us as it helps highlight areas where we may need to improve. We are committed to addressing these concerns and would appreciate the opportunity to discuss them further with you or the client who provided you with the login details. Our goal is to ensure that all our clients have a positive and productive trading experience on our platform.

If you’re open to it, we’d be grateful for the chance to address your specific concerns in more detail and explore ways we can improve. Please feel free to reach out to us directly at your convenience via email : cs [at] banxso.com

We’re here to support our trading community and are committed to upholding the highest standards of integrity and service. Thank you for bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our platform.

Best regards,
The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 5.3.2024

Dear Tebogo,

Thank you for sharing your concerns. We take every piece of feedback seriously and would like to address the points you've raised with utmost attention.

First and foremost, we want to clarify that Banxso operates with the highest standards of integrity and transparency. We adhere to strict regulatory guidelines to ensure the security and protection of our clients' investments and personal information. The document verification process, though at times may seem demanding, is a critical part of our compliance with these regulations. We strive to make this process as smooth as possible, and any request for documentation is made strictly for the purpose of adhering to these regulatory requirements.

Regarding the reference to "immediate edge," we wish to state clearly that Banxso has no affiliation or knowledge of this platform. It's possible there has been a misunderstanding or miscommunication. We always aim for clear and accurate information in our communications and regret any confusion that may have arisen in this regard.

We firmly believe in the professionalism and expertise of our team, who are dedicated to providing quality service to our clients. The characterization of our staff as anything less is deeply concerning to us, and we are committed to investigating this matter thoroughly to ensure that all interactions with our clients reflect our high standards of customer service.

We understand that your experience has not met your expectations, and we apologize for any inconvenience or frustration you have encountered. We are keen to resolve any outstanding issues you may have and would appreciate the opportunity to discuss this matter further.

Please contact us directly at cs@banxso.com so we can address your specific concerns and work towards a satisfactory resolution. Your trust in our platform is paramount, and we are committed to restoring it.

Warm regards,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Dear MG,

Thank you for taking the time to share your experience with Banxso. We’re deeply sorry to hear that your expectations were not met, and we appreciate the opportunity to address your concerns.

At Banxso, we operate as a Straight Through Processing (STP) broker, meaning we facilitate direct access to the financial markets without any intervention. This model ensures transparency and fairness in the execution of trades. It’s important to clarify that as an STP broker, Banxso does not set the swap fees or profit from them. Swap fees are standard in the industry and are determined by the market conditions and the third-party liquidity providers with whom your trades are executed.

We understand that the trading journey, especially for those new to the markets, can be challenging. Our Success Managers are tasked with providing guidance and support, helping our clients navigate the complexities of trading with the goal of empowering informed decision-making. It was never our intention to give the impression of guaranteed profits, as all trading involves risk, and market conditions can change unpredictably.

We take your feedback regarding your experience with our Success Managers very seriously. We are committed to ensuring our team’s training and conduct align with our principles of supporting our clients’ best interests. We will review our procedures and training to prevent any feelings of pressure or misunderstanding regarding depositing and trading strategies.

To discuss your specific concerns and how we can better support your trading journey, we invite you to contact us directly at ca@banxso.com. Your feedback is invaluable to us for improving our services and ensuring our clients feel supported and informed at every step.

Thank you once again for your review. We are here to listen, learn, and resolve any issues to regain your confidence in Banxso.

Warm regards,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Hello Maggie,

We are genuinely concerned to read about your experience as described in your review. At Banxso, we prioritize respectful, professional, and supportive interactions with all our clients, and what you’ve described falls far short of the high standards we set for ourselves and our team. Please accept our sincere apologies for any discomfort or inconvenience you may have experienced.

It’s important to us to clarify that we have strict protocols in place regarding client communications, designed to prevent the kind of persistence and pressure you’ve mentioned. Furthermore, we take allegations of harassment very seriously and would like to investigate this matter promptly to ensure such incidents are not repeated.

However, upon review of our records, we were unable to identify any interactions with a client by the name provided in your review or any records of communications involving an agent named Clive. Additionally, as of December 2023, Banxso does not offer services in the regions from which this review appears to originate, which adds to our concern regarding the authenticity of this account.

Despite these discrepancies, we remain committed to addressing any genuine concerns and ensuring the satisfaction and security of all who engage with our services. We encourage you to contact us directly at support@banxso.com with any evidence or further details you can provide. This will allow us to conduct a thorough investigation and take appropriate actions to rectify any issues and prevent future occurrences.

We are dedicated to continuous improvement and learning from feedback, genuine or otherwise. Ensuring a positive and respectful trading environment for our clients is paramount. Thank you for bringing this to our attention.

Warm regards,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Hello Morne,

Thank you for taking the time to share your concerns. We are truly disheartened to hear about your negative experience and the serious allegations you’ve raised against our company. At Banxso, we hold ourselves to the highest standards of ethical conduct and transparency, and any suggestion of manipulation or unethical behavior is taken with the utmost seriousness.

We understand the frustration and disappointment that comes with not receiving a timely response, and we apologize for any inconvenience this may have caused you. It is never our intention to leave our clients feeling unsupported or to create an environment where they believe they cannot succeed. Our goal is to provide a fair and transparent trading platform where all our clients have the opportunity to make informed trading decisions.

Regarding your specific case and the allegations of unethical practices, we are committed to investigating this matter thoroughly. We would like to ensure that all your concerns are addressed promptly and appropriately. It’s concerning to hear that your attempts to reach us have been met with difficulty, and we want to rectify this situation immediately.

To help us expedite this process, could you please send your contact details and any relevant information or evidence you have to support@banxso.com with the subject line “Urgent Review Follow-up”? This will allow us to directly connect you with a senior member of our team who can assist you further.

We take all feedback seriously as part of our continuous effort to improve our services and maintain trust with our clients. Rest assured, if any discrepancies or issues are found during our investigation, we will take the necessary corrective actions. Your experience matters to us, and we are dedicated to resolving any issues you’ve encountered.

Thank you again for bringing this to our attention. We look forward to the opportunity to address your concerns directly and to restore your faith in our platform.

Warm regards,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Hello Charmaine,

Thank you for sharing your feedback about your experience with Banxso. We’re glad to hear that you found our platform to be user-friendly, as we continuously strive to make our trading environment accessible and intuitive for our clients.

We take your concerns seriously, particularly regarding your perception of being encouraged to increase your investments. We want to emphasize that Banxso operates under a Straight Through Processing (STP) model, which means we facilitate trades directly between our clients and the liquidity providers without intervention. This model ensures transparency and fairness in the execution of trades. Our Success Managers are here to support and guide our clients through the platform, offering educational resources and technical support. They do not, however, recommend specific trades or investment strategies, as we understand the importance of traders making autonomous decisions based on their research and risk tolerance.

Regarding swap fees, it’s crucial to note that as an STP broker, Banxso does not have control over these fees. They are market-driven and determined by the liquidity providers. We are committed to transparency and aim to provide our clients with comprehensive information about potential costs associated with trading activities, including swaps.

We regret to hear about your experience with withdrawals and any communication issues you encountered. Delivering efficient service and clear, prompt communication is a priority for us, and we apologize for not meeting your expectations in this regard.

Your trading experience and trust are of paramount importance to us. We invite you to reach out directly to our client support team at support@banxso.com for a detailed discussion on your concerns. This will also allow us to gather your insights and explore how we can better communicate the role of our Success Managers and improve our services.

We appreciate your candid feedback, as it is invaluable in guiding our efforts to enhance our client support and platform features. Thank you for giving us the opportunity to address your concerns.

Kind regards,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Hello Rita,

We are truly sorry to hear about your distressing experience with Banxso. It’s deeply concerning to us that you’ve left feeling this way, as it stands in stark contrast to the supportive and empowering trading environment we strive to provide for all our clients.

The financial markets can be unpredictable, and while losses are a part of trading, it’s crucial that our clients feel informed and supported throughout their journey. We regret that your experience did not meet your expectations or our standards.

We take your feedback seriously and would welcome the opportunity to understand more about your situation. Our team is committed to providing assistance and exploring any possible avenues to address your concerns. We encourage you to reach out to us directly at support@banxso.com with further details of your experience. This will enable us to offer personalized support and take steps to ensure that your concerns are thoroughly addressed.

At Banxso, we are dedicated to continuous improvement and to learning from our clients’ experiences. Your feedback is invaluable in this process, and we are keen to restore your confidence in our platform.

Thank you for bringing this to our attention, and we hope to hear from you soon.

Sincerely,

The Banxso Team

Vastaus yritykseltä Banxso

Päivitetty 3.3.2024

Hello Jean,

Thank you for sharing your detailed experience and insights regarding your journey with Banxso. We appreciate your honest feedback and the opportunity to address the points you’ve raised.

Firstly, we're pleased to hear that you found the deposit and withdrawal processes straightforward and that you experienced responsive communication from your success manager. Providing an efficient platform and supportive service is crucial to us.

Your advice to prospective traders is invaluable, and we echo the importance of solid trading knowledge, practice on demo accounts, and a cautious approach to investing, especially regarding the use of leverage and understanding the associated costs. Banxso aims to provide transparent information about the risks and requirements of trading, and we regret any miscommunication or undue pressure you felt regarding investment decisions.

We understand the critical role of independent research and risk management in trading success. It was never our intention for any client to feel encouraged to take undesirable risks, especially when involving borrowed funds. We take your feedback seriously and will use it to review and improve our training and guidelines for success managers to ensure they better support our clients' individual financial situations and risk appetites.

Regarding your update, we are genuinely concerned about your perception of our response to your feedback. Our priority is our clients' financial well-being and trust. Any communication aimed at addressing or clarifying reviews should reflect our commitment to transparency and client satisfaction, not create discomfort or appear as an attempt to unduly influence client feedback.

We are committed to learning from our clients' experiences to enhance our services and support. We invite you to reach out directly to us at feedback@banxso.com so we can further discuss your concerns and how we can make things right. Your journey and insights are crucial in helping us to ensure a better trading experience for all our clients.

Thank you again for bringing these matters to our attention. We look forward to the opportunity to engage with you further.

Warm regards,

The Banxso Team