AQara Arvostelua 44

The latest software update, to their home app, removes features that were once free of charge and now requires you to take out a £100-a-year subscription to use them. It should be illegal for companies to remove functionality that was there when you purchased the product. In this case, they have removed the option to record time-lapse video using their security cameras without a subscription to their cloud service.

Bought an Aqara U100 that was used. I didn’t realize in order to reset the device you need to have the admin code, which I was unable to obtain. I contacted support and they told me there is no alternative method of resetting this lock without that original code. So this device is useless. Such a stupid idea to only allow a reset by relying so heavily on one code. Honestly, I think it’s to push people to buy new for profit over “security” concern. Terrible product and wouldn’t waste money on any of their products.

Aqara-shop_UK. Great service from Dawson and team (on a Saturday), helping with wiring set-up, pairing resets (one-press+ one long press up to 10sec) of an H2 Dimmer and H2 2-gang/4-button relay switch, and (being very patient and reassuring) some simple automations. (Pt1 of2 if I have time to provide follow-up!)

I bought a G410 doorbell and hub - infuriating to set up.
User manual is useless if the devices does not automatically connect.
The user videos (from Aqara) do not help with fault finding or pairing issues.
Fundamental terms such as 'Board' and 'Card' are not explained. They are just thrown at you without you even knowing if you need to use them.

I installed a door lock A100, 8 months ago. The lock was not working so I tried to reset it. But it is asking me my password that is not accepted. No way to reset. Aqara would not take the product back. No warranty! And you will be locked out of you house. Don't forget you security code also. No way to reset without a code! Confirmed by Aqara customer service.

I bought a G410 doorbell back in mid December. It is now the second week in January and it’s sitting on my coffee table. The unit just up and died two days ago. I got zero support from aqara. I will never buy one of their products again. I suggest you don’t either

Commande d’1 sonnette connectée et de 2 caméras de la marque AQARA via la plateforme SHOPIFY pour un montant de 432,28 € le 30/12/2025.
Message reçu sur le site de SHOPIFY le 02/01/2026 m’indiquant que la commande a été livrée.
Mais je n’ai aboutement rien reçu. Aucun livreur n’est passé, rien dans ma boite aux lettres et pas d’appels téléphonique non plus.
J’ai remonté l’information en demandant une preuve de livraison (signature ou photo du colis dans ma boite), je n’ai eu aucune réponse.
J’ai contacté AQARA qui n’a jamais répondu !

Aqara G4 video deurbel gedurende pakweg 2 jaar gebruikt. Inferieure rommel. Het is niet al te duur, maar inmiddels is ook wel duidelijk waarom. Nooit fatsoenlijk gefunctioneerd.

Jeg gider ikke bruge tid her på at skrive en lang roman om hvor skuffet jeg er over deres "L!#¤" bare hold jer væk hvis i ønsker at beholde jeres gode humør,
det er et scam produkt fra ende til anden.

Koop dit niet! De software hapert en je moet allerlei trucs verzinnen om je doel te bereiken. Als je je password kwijt bent moet je binnen vijf minuten een link gebruiken die echter pas na vijf minuten in je mailbox staat zodat je altijd te laat bent ook al refresh je elke tien seconden. Als je contact opneemt wordt er gezegd dat een geldigheid van langer dan vijf minuten heel onveilig is en dat ze geen reden hebben om het wat soepeler in te stellen. Waardeloos!

Besteld spullen geen probleem mee.
Maar de spam daarna is enorm.
Vooral rond black friday.
Unsubscribe is moeilijk. moet je je land en van alles opgeven.
Verder geen probleem mee

DO NOT BUY - Extremely poor customer service

They do not exchange and their return process is a nightmare. I bought more than $1,000 of products from them and when I wanted to exchange a smart lock that was incompatible with my door, they simply said NO.

I have now uninstalled and throw to the garbage all the products I bought from them.

Very disappointed – parcel never arrived and no help from support

I ordered from Aqara and never received my parcel. They claimed it was delivered while I was at work, but there was no proof of delivery just a photo of the envelope! and no one at home to receive it. I contacted customer service several times, but they have provided no real assistance or resolution — just repeated claims that the parcel was “successfully delivered.”

I did not authorise any Safeplace, and nothing was left at my property. It’s unacceptable that the seller considers the order fulfilled when I clearly haven’t received anything.

I’ve now had to take legal steps to recover the payment since Aqara refused to take responsibility. Very disappointing experience for what I expected to be a reputable brand.

Getting spammed with multiple marketing emails a week. Unsubscribed to every one of them (a process that is overly convoluted). Contacted support. Still, no resolve. They don't know how to unsubscribe me. The partially templated response (you can see as it comes in different colors) just says to follow the process.
Very frustrating. Have to put them into spam and hope I don't miss any critical info on my system or billing.

Produkte funktionen nicht richtig, die App ist zudem sehr schlecht und sehr unübersichtlich.

Mange Aqara-enheder er lidt kræsne – især fordi de ofte kun vil forbinde til 2,4 GHz Wi-Fi, og nogle gange kræver, at man ændrer opsætning af routeren (adskille 2,4/5 GHz, sætte bestemte krypteringer osv.). Hvis det ikke spiller, kan det hurtigt blive frustrerende – og jeg siger, det er jo ikke ens netværk, der skal tilpasses et produkt, men produktet der skal virke på ens netværk.
At jeg ovenikøbet oplevede, at den begyndte at udsende alarmer helt af sig selv, gør jo ikke oplevelsen bedre – og det er helt fair at miste tilliden til et produkt, der giver bøvl.

M1S Gen 2 Hub goes offilne random
not suitable for aqara quallity
payed 70€ with watersensors for this offline rubbiah

Having purchased the Aqara Smart Lock U300 direct from Aqara (in Australia) I was unfortunate to discover just before installation that the lock handle sticks out quite a way. This meant that it was unable to fit in our door behind our existing metal security flyscreen door.

Upon realising the lock won't fit, I contacted the Aqara support team (support at aqarastore.com.au) to arrange a return of the product - still in its original pristine condition & packaging. However, they don't want to honour their own returns policy.

I would not recommend purchasing any Aqara products while they are unable to meet even basic consumer support requests.

Fooled by the big collection with matter capabilities and company bold announcement that one eco system works with Alexa and HomeKit and matter what do you want more right ?
Well NO NO NO NO !
I bought all :
4G doorbell
G3 cameras hubs
M3 ( aqara’s latest and most advanced hub
M1s ( gen 2)
E1 cameras
Doors and windows sensors
Module t1 single
Module T2 double
So my house should be solid secured with zigbee protocol wifi connections , well look:
1- disconnections: every 20-30 minutes I receive a disconnection notifications and when a hub is disconnected it takes down with it other devices especially the M3 because I have assigned it as main hub and got it connected with my tuya and Yale smart locks and SmartThings hub via thread ( matter) but when it goes down it takes everything down with it !
2- inconsistency , tried to set up the cameras to wake up or sleep according to security panel mode … it became a circus they wake up and sleep
As they please !
Also I tried to put cameras on default position… they turn like crazy and everyday in certain position !
Sometimes they trigger alarm , sometimes no alarm … horrible
3- aqara support: most disgusting 🤮
I mean they will respond sure but in an ineffective manner and not useful to customers, you can say they respond for maintaining Google image incase of any legal liability, just to say we are responding but they will pin the problem to your internet company , your house walls obstructing signals , your electricity company providing 50/60 HTS that are not consistent with their God knows what hertz, etc
Finally this product is scum , I will put a link to sell all on eBay for less that 100$ ( cost me nearly 1000)
Also I will put a video showing the disconnection and inconsistent performance of this system )

I like the devices, they actually could work great if the software was coded by competent people. It just isn’t.
They will release updates that break working setups.
You will have to spend your time trying to fight the latest software breaking they introduce. A damn shame.