I needed a local prescription for a medication that is highly controlled in Indonesia. Rather than bring it with me with documentation and risk any problem at immigration I used Balidoc to actually... Näytä lisää
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Such an easy process to contact the doctor via telehealth. Doctor listened and advised what medication my husband needed. They then sent me a link to organise the payment and delivery of the pres... Näytä lisää
Yritys on vastannut
The whole process through BaliDoc could not have been easier. From the initial booking , telehealth appointment witn the GP and all arrangements after, flowed smoothly, uncomplicated and all staff we... Näytä lisää
Yritys on vastannut
I was able to set up an online consultation in 20 minutes, which was really amazing. I had prescriptions from my home country and uploaded them to the system when asked. However, after the consultatio... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Company Description Balidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals. By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it. What Makes Us Unique Balidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do. With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Yhteystiedot
Yhdysvallat
- balidoc.com
4,7
Erinomainen
129 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service so far
Researched medical online advisory services. BaliDoc got good reviews. Booked free 20 min appointment slot. Pre-consult questionnaire was quick and straitforward. Invite sent plus handy reminders on the day. Easy google meet video consultation where Dr Karina had my med history to refer to. Answered all my queries and gave useful advice for pre-arrival. Call took around 15 mins followed by Dr Karina sending me a Whattsup link to get in touch when I need to refresh my prescription meds. Initial service was slick and professional. Hoping prescriptions will be as effortless.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you, Susie. It means a lot that you did your research first and still chose us, and we're glad Dr. Karina could go through your history properly and give you useful advice ahead of your arrival in Bali. Planning prescription medication before a trip is exactly the kind of thing we love to sort out early, so there are no surprises once you land. Do use that WhatsApp link whenever you need a refill and we'll make sure it's just as effortless. See you in Bali soon.
From the moment of panic when I…
From the moment of panic when I realized I had left my medication on the Gili islands to finally receiving it the experience was calm, efficient, convenient and helpful. Great phone / meet interview and onwards service
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you, Leyla. Realising your medication is still sitting back on the Gilis is a real moment of panic, so hearing that everything felt calm from there on is the best thing you could tell us. Steady, reassuring care for travellers moving around Bali and the islands is something we work hard at every day. We appreciate your trust, and we're here whenever you need us again.
Always an easy and quick service
Always an easy and quick service. Delivered straight to your door.
I was skeptical but actually I’ve been using them for a couple months and has been really easy. Especially coming from UK where it takes forever for appointments.
Highly recommend!
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you, Neve. Being a bit sceptical about an online doctor service is completely fair, so the fact that you've stayed with us for a couple of months now really means a lot. Short waits and medication delivered right to your door are what we set out to offer expats and visitors in Bali, and we know that's a big change from waiting weeks back in the UK. We appreciate your trust, and we'll be here whenever you need us.
Fabulous service
I realised I didnt have enough medication for my remaining days in Bali.😱 Managed to get an online consult within the hour and medication delivered to my door the next day. The doctor and person I was dealing with were so kind,empathetic and understanding, even after all my technical issues trying to pay etc. Im not very technologically clued up so it took a lot of their time trying to help me!! Amazing service. Very grateful 🙏💕
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Hi Anastasia, thank you so much for this lovely review 🙏 Realising you're low on medication while travelling is stressful, so we're really glad our team could arrange an online doctor consultation within the hour and have your medication delivered to your door in Bali the next day. And please don't worry at all about the technical hiccups, helping guests through booking and payment is part of the service, never a bother. Safe travels, and if you ever need an English-speaking doctor in Indonesia again, BaliDoc is here, 7 days a week.
Regards,
The BaliDoc Team
excellent
I had a consultation with Dr. Mona before my upcoming trip to Indonesia, mainly regarding my medication and the necessary documentation for travelling.
Dr. Mona was extremely friendly, helpful, patient, and empathetic. She took the time to answer all my questions and explained clearly what I needed to prepare and which documents would be required. I especially appreciated that she provided me with a written summary of everything we had discussed afterwards, which made the whole process very easy and reassuring.
A very professional and thoughtful service. I felt well advised and well prepared for my trip. Highly recommended!
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Hi Claudia, thank you for such a thoughtful review. Travelling to Indonesia with prescription medication can be confusing, so we're glad Dr. Mona could take the time to explain exactly which documents and letters you would need before your trip. Enjoy Indonesia, and if you need an English-speaking doctor while you are here, BaliDoc offers online consultations across Bali and Indonesia, 7 days a
week.
Regards,
The BaliDoc Team
Exceptional care when I urgently needed help
I contacted BaliDoc because I urgently needed medication that I could not find anywhere in Bali.
They were absolutely fantastic, especially as I was quite stressed and worried about being unable to obtain it.
They offered me a free online appointment on the same day with a real doctor, who spoke with me face-to-face by video call. The doctor reviewed my medical history, checked that I was okay and assessed my existing prescription.
Unfortunately, after checking thoroughly with pharmacies and distributors, they confirmed that my medication was unavailable in Indonesia.
But they didn’t simply say goodbye and leave me without help. Their doctor consulted with a psychiatrist on my behalf, without charging me an additional consultation fee, and they recommended an alternative medication and continued support if I needed it.
This is the best and most professional healthcare service I have experienced during my eight years in Bali and Indonesia.
BaliDoc will definitely be my first choice for medical care and support in Indonesia from now on. Their kindness, professionalism and genuine effort were incredibly reassuring during a very stressful time.
I cannot recommend them highly enough. Thank you to Dr. Karina and the whole BaliDoc team.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Hi Keira, thank you for taking the time to write this. It means a great deal to our whole team. Not being able to find your usual medication anywhere in Bali is genuinely frightening, and we're glad Dr. Karina could see you the same day by video call and review your history and prescription properly. When a medication simply isn't available in Indonesia, "sorry, we can't help" is not a good enough answer, so consulting our psychiatrist to find a safe alternative for you was just the right thing to do. You are always welcome back, for urgent care, repeat prescriptions or ongoing support, BaliDoc is here for you anywhere in Bali and across Indonesia.
Regards,
The BaliDoc Team
Lost my prescribed medication during transit
Lost my prescribed medication during transit… biggest stress until this amazing service, easy booking, great Doctor, no hassles, meds all sorted and delivery underway. Nga mihi nui 🙏🏽 Balidoc. So easy, online service yay🫶
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Ngā mihi nui, Ngātahia 🙏🏽 Losing your prescribed medication in transit is such a stressful way to start a trip, so we're really happy the booking was easy, the online consultation was hassle-free and your meds were sorted and on their way to you quickly. That is exactly why we built BaliDoc: an English-speaking online doctor you can reach from anywhere in Bali, with prescriptions and medication delivery handled for you. Enjoy the rest of your time here, and safe travels home.
Regards,
The BaliDoc Team
Dr Mona is very helpful and…
Dr Mona is very helpful and informative.
This is easy to use and even have the option of getting meds delivered or script sent through.
Payment is easy after they send a link through on my WhatsApp.
Very convenient when you need a rest day or cannot get out of your room or unit.
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Hi Aaron, thank you for the kind words. We passed them on to Dr. Mona and she is really grateful. You have summed up exactly what we set out to do: an online doctor consultation in Bali you can have without leaving your room, with the choice of medication delivered to you or a prescription sent through, and simple payment by a link. When you are unwell and need a rest day, getting to a clinic is the last thing you want to do. Thank you for the recommendation, and take good care.
Regards,
The BaliDoc Team
Easy peasy
Very easy to set up online consultation,
It was free and very professional!
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much, John! We're thrilled your online doctor consultation in Bali was quick, easy, and professional. Making telehealth simple and accessible for travelers and residents alike is exactly what The Bali Doc is all about. Stay well, and we're here whenever you need us!
Doctor fantastic
Fantastic service, easy to use site very helpful and professional
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you, George! We're so glad you found our online doctor service in Bali helpful, easy to use, and professional. Delivering fast, reliable telehealth care you can trust is our top priority. Take care, and don't hesitate to reach out to BaliDoc again!
The Bali Doc- Word class ⭐️⭐️⭐️⭐️⭐️
The Bali Doc is the best online doctor experience I ever had, I’m traveling a lot and most of the time if im not well I’m using online doctors services. But this was whole other level, very helpful connection, all the time there to help and polite and friendly. Quick appointment reservation, thanks to great help of booking who work there. Very nice dr. Cindy who was very knowledgeable helpful and caring. If you need help, you can contact Bali doc - you will not be disappointed.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Katarzyna, thank you for such a wonderful review! We're honored to be your go-to online doctor while traveling. Quick appointment booking, friendly support, and knowledgeable, caring doctors are the heart of BaliDoc. Whether you're exploring Bali or beyond, we're always here to help when you're not feeling well. Safe travels!
Best doc in Bali
The whole process went extremely smoothly. Great communication with super fast response time, the online consultation was also very easy to set up and the call only took 10-20 mins. Im glad I chose y’all super kind people that care about you and want to help you!!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much! We're delighted your online consultation with BaliDoc went smoothly, with fast communication and an easy, quick setup. Providing kind, caring, and efficient online doctor care in Bali and Indonesia is what we strive for every day. So glad you chose us. Wishing you great health!
Excellent service was able to book appointment within half an hour
Excellent service was able to book a consult within half an hour, provided prescription after detailed consultation. They also forwarded script to a chemist and organised delivery to my hotel shortly after, highly recommended.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much, Tony. We really appreciate your recommendation. We're delighted everything came together quickly, from your consultation to arranging your prescription and hotel delivery. We know that needing medical care while travelling can be stressful, so we're happy we could make the process as smooth and reassuring as possible.
This was the best medical experience I…
This was the best medical experience I have ever had in my life . From Dr consultation to delivery in less than an hour Bravo 👏 t9 BaliDoc
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much, Hendrik. What an incredible compliment to receive. Knowing this was the best medical experience you've ever had genuinely means a great deal to our entire team. We believe great healthcare should be professional, compassionate, and convenient, and we're delighted we could deliver that for you. Thank you for trusting BaliDoc, and we hope to be here for you whenever you need us in the future.
So helpful and convenient- defo recommend
Very quick and easy consultation organisation and booking process. Reply times quick. Doctor helpful and great English. Made me feel comfortable. No problem communicating. Final diagnosis and medicine delivery super fast I was shocked by the convenience. Not too pricey. Communication throughout whole process was constant. Whole process simple, efficient and very happy with service. Would use again as a tourist.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much for taking the time to leave such a detailed review. It makes us smile to hear that the whole experience, from booking through to medication delivery, exceeded your expectations. Looking after travellers is what we love to do, and we're grateful you trusted us with your care. We hope that if you ever need any medical care in Bali again, you'll know we're only a few clicks away.
Great experience!
Great experience!. They provided a free consultation and offered a 2-week prescription for my existing medication, as well as a clear pathway for ongoing treatment through their in-house psychiatrist. Professional, helpful, and transparent throughout the process. Highly recommended!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you for your wonderful review. We're so pleased you found the process professional, transparent, and easy to navigate. Continuity of care is incredibly important to us, especially for patients requiring ongoing treatment, so we're glad we could help create a clear plan going forward. Thank you for placing your trust in our team.
Don’t use this service for weekends.
I didn’t bring my meds overseas as I didn’t feel I’d need them when on holiday or that it wouldn’t be this difficult to obtain a prescription- ive had no issues on either of my trips since November; however granted both consults were in person with a regular prescriber. Which is generally more expensive than an online consultation.
Make sure you bring a medical report with you overseas to Bali or don’t use this service on a Saturday when you don’t have access to your normal clinic in your home country until Monday… especially regarding treatments for anxiety or ADHD.
Other services are more reliable, as they will try to charge you $75USD. Last 2 trips in Bali I was given a script in person without issue.
Just be aware of this, likely just pushing to a $75USD appointment.
I’m familiar with prescribing laws of this country.
This is not a budget issue, it’s outlining the push to an unnecessary consult for a medication that doesn’t require a psychiatrist.
As someone that works in health this is a red flag. I myself own a clinic and manage prescribers.
I do understand the limitations to prescribing and online prescribing; these just don’t apply in this case.
Just not good for a Saturday when you can’t contact your clinic for days, so you’ll need to deal with anxiety and no sleep until then.
48 hours can be a very long time.
Just use another service on weekends, took 20minutes. Don’t pay the $75.
I was suspicious when they said “free consult” and sure enough they tried to push to a $75 USD consult.
General in-person cost for a psychiatrist appointment in Bali for travellers is also around 500,000 IDR. So be mindful of this too.
Edit: to respond to the reply.
The fee is excessive, other online providers charge 300000-550000 IDR.
My appointments were in person GP.
I called another service and received my prescription within an hour after the consult with the dr.
I believe there is a duty of care to patients and reviewed the prescribing laws, as I myself work in health.
I understand any potential limitations but this wasn’t a scenario where those applied. This is also reflected by me contacting another service and receiving my medication.
$75USD for an online appointment in Bali I certainly couldn’t justify, I believe this service is just taking advantage of travellers; as mentioned I did suspect this was the case given the consultation was free. They have paid a lot into marketing so their SEO is high. Just take the time to click other services.
Main issue is that it’s a weekend and cannot contact clinics back home- but also it felt like the clinician was also looking for reasons to push to the psychiatrist which didn’t follow the prescribing laws of Bali or apply as a restriction.
I respect your hustle. It’s just my duty to make sure other travellers don’t get into the same situation and think they need to stress out when they can’t contact their clinic for days, and then pay a huge fee- when they can simply just select another service.
Best of luck with your clinic though!
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Hi Andre,
Thank you for sharing your experience. We are genuinely sorry that you felt unsupported, especially while dealing with anxiety, insomnia, and the stress of being overseas and away from your regular clinic in Australia. We understand that in this situation, 48 hours can feel very long.
We would like to clarify that our free 20-minute consultation is real. It is designed to help patients understand what is medically and legally possible in Bali. In many cases, we are able to guide patients and resolve their request during this free consultation without the need for a paid specialist appointment.
Some mental health requests require extra care, especially when they involve medication categories with stricter prescribing requirements, larger quantities, or limited supporting medical documentation. In these cases, our doctors may need supporting evidence such as a prescription record, medical report, or even a screenshot/email from the patient’s usual clinic before advising on the appropriate next steps.
In your case, our doctor explained that additional supporting evidence would be needed to proceed responsibly. We understand this can be difficult when your clinic is back in Australia and unavailable over the weekend. When this evidence was not available during the call, an online psychiatrist consultation was discussed as an alternative pathway for specialist assessment and guidance.
We also understand your comparison with in-person psychiatrist appointments in Bali. BaliDoc’s service is different from a walk-in local clinic. Our service is online, English-speaking, traveller-focused, and designed to help patients access medical guidance from their accommodation without needing to search for a clinic, arrange transport, wait in person, or navigate the local healthcare system alone.
The fee reflects not only the consultation itself, but also the convenience of online access, doctor availability, English-speaking support, follow-up assistance, coordination, safety checks, documentation review, and the extra care required when supporting international patients. Many of our patients value this combination of convenience, safety, speed, and follow-up support, and feel that it fits the price of the service.
At the same time, we respect that every patient may choose the service that best fits their situation and budget. We are sorry this experience felt frustrating, and we appreciate you sharing your perspective. We hope you were able to get the support you needed.
Dr Karina Puspitasari was friendly &…
Dr Karina Puspitasari was friendly & professional - I can’t speak highly enough of her. This is an amazing service that really helped me. Thank you!
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much for your kind words. We are very happy to hear that Dr. Karina was able to help you in such a friendly and professional way.
We will gladly share your feedback with her. It means a lot to our team to know that our service made a positive difference during your stay in Bali.
Wishing you good health,
The BaliDoc Team
Got a great service!
I wanted to consult regarding some medicine I am taking and I got answers to all of my questions with patient and smile. I was really a great service! Thank you
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you, Amit. We're really glad you felt comfortable bringing your medication questions to us and that everything was answered with patience and care. At Balidoc, no question is too small. Clear, unhurried medical guidance for patients and tourists in Bali is exactly what we're here for. We appreciate you sharing your experience.
Balidoc is amazing. Truly a lifesaver.
Balidoc was super helpful to us. The service was absolutely impeccable. Fast response to WhatsApp and very informative. 5 star service. For any tourists hesitant on using this service, don’t be. They are 100% legit and helped us out tremendously while on our honeymoon in Bali. GREAT service. If only we could get the same service in the US!
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Balidoc
Thank you so much, Cayden, and congratulations on your honeymoon in Bali! We're so happy our team could be there quickly on WhatsApp and that the service felt genuinely trustworthy when you needed it most. Hearing that hesitant tourists found Balidoc to be 100% legit means a lot. That trust is something we work hard to earn. We hope the rest of your honeymoon was everything it should be, and we'll be here if you ever return to Bali.
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