Balance CoffeeArvostelua 

Trust the quality is good but I think customer service need to improve.
I received the coffee beans from Royal Mail on 5 Feb, but there is missing delivery for 1 item. I try to use Live chat to contact with the staff at 11:30am, but waiting for 4 hours till 3pm, still no one response. If you make the platform for us to chat with your staff, I cannot believe there is no one reply to the customer.
Finally I got the email reply from the team by the end of 5 Feb. I would expect this can be solved within couple of days but this is not. Till now 13 Feb, I still not received the missing coffee bean, I feel I am really patient to wait as I trust the process. However, I am extremely disappointed and annoyed for such case.
Finally, I got the coffee by today 18 Feb, many thanks to Mark and Jallyca who help me to rearrange the order delivery.

Ordered 250g Decaf and 250g Lion’s Mane a week ago. Received the decaf but no lion’s mane. Emailed them twice and had a reply from Mark to apologise and to reassure me it would be sent out. That was 2 days ago, I was hoping for an email from them to say your shipment is on its way but nothing. IF they read this my order number is 5582.

Update 5/2/26 I’ve had a response that the Lions Mane is out of stock and have been offered a refund or to wait. I wasn’t made aware of this and it’s not showing out of stock on the website which will ultimately result in customers like me going back and forth with them and getting negative comments on here. Updated 2 stars for now.

Update 5/2/26 pm. Royal Mail have just delivered the coffee! Got there in the end what a palaver. Updated to 4 stars.

Item never received, despatched on 20th Jan, tracking not updated, Balance said they would be in touch if they couldn’t get it moving again and to not ask them about it. No response by 3rd Feb and could not get hold of them via online chat to enquire. Package still missing.

Great quality and smooth taste. Worth it to buy a coffee that avoids the flaws of some brands of instant.

As usual a clean quickly delivered coffee. Reliable supplier with high standards

Excellent coffee, noticed the difference between supermarket coffee and balance instantly. Would recommend balance to anyone wanting real coffee

Wonderful clean coffee and wonderful customer service. I cannot rate this company highly enough. A++++++

Mmm ... interesting. I wonder ...
I sometimes experiment to see if there’s anything better out there than my “Old Faithfuls" (almost-anything from The Algerian Coffee Stores, especially their Gourmet Noir, or my absolute no.1, Little Birdie’s Perthshire Roast roasted, oddly, only a few miles from me - it's just so, SO, ABSOLUTELY YUMMM - go try!)
So this time I bought Balance Coffee’s Starter Bundle ... just to see.
I’ve always chosen my coffee purely on taste, never really thinking about toxins, mould, jitters, stress, brain health, mood, crashes or all the other Balance Coffee claims - and we all know about internet ‘claims’!
Well ... I started with Balance Coffee's ‘Rotate Espresso’ and no, it wasn’t for me: my note says, ‘Tastes like posh Nescafé’. So on to ‘Darkfire Energy‘ which I rather liked and then to ‘Stability Blend’ which I also liked. But then, HANG ON A MINUTE ...
All those Balance Coffee claims about ‘Mental Clarity’, ‘All Day Energy’, ‘Sharper Focus’, ‘No Crashes’ and all-over ‘Wellness’, after the first week or so of my Starter Bundle and 3 BIG cups (with milk) every morning and 1 or 2 more during the day I began to think, to feel, yes to FEEL, “Hang On, could all this be TRUE?”
My 3 Starter Bundle packets are now all finished and YES, I BEGIN to think that they may WELL be true!?!
So I think I’ll now investigate rather further ...
Meanwhile, Thank you Balance Coffee: ‘Interesting’, as I say, VERY Interesting INDEED!
(PS. I live half the time in France so I well understand, "Les goûts et les couleurs ne se discutent pas". But I do take a good supply of my no. 1, Little Birdie's Perthshire Roast, back with me every time. Will I now have to update that?!)

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

I had some of the coffee I purchased from you. It was very smooth and tasty. I’m also really pleased with the benefits over the mass produced coffee I have had previously, thank you.

Lovely service and excellent flat white and iced mocha 👍🏻

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

An odd setup. New to Balance, I Ordered a single origin bundle, thinking of it as a taster pack to find a coffee I like.

I thought it was successful, found two I did like, one I didn’t. Only to find out I cannot purchase these individually.

Received Mixed messages from the team at Balance on whether coffee can be swapped out. Ultimately wasn’t possible. Loved the coffee, but frustrated to not be able to purchase again.

If Balance spent less time on marketing claims about toxicity etc and more time (and opportunity) for their great coffee to do the talking, I’m sure they’d be one of the best in the uk!

I love Balance coffee, it’s revolutionized my coffee drinking. Particularly since hitting the peri-menopause! Coffee used to make me jittery and anxious - now it makes me sharp and energized.
And - it tastes so much better in my new cup (a free gift as part of my subscription), I can’t explain it, perhaps less milk, but it’s incredible - thank you!

I bought a filter coffee machine for my partner as a Christmas present as he is an avid coffee drinker! I’m not…so I simply google reviewed a lot of different brands for ground coffee. I liked the thought of how clean Balance was, so gave it a go…and it’s amazing!
Even me (the tea drinker of the house), absolutely love the coffee! It’s SO smooth & tastes are subtle, but lovely. We will definitely be ordering from you again…
So, thank you ☺️

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

Good Coffee Beans to Enjoy