Badger & Brown Arvostelua 

Absolutely Shocking Customer Service

I had an absolutely terrible experience with this company. I placed an order for a pair of cufflinks that were shown as in stock on their website. A few days later, I received an email — not even an apology — just a notification that the item wasn’t actually in stock and that I was being refunded. No explanation, no offer of an alternative, just a refund out of nowhere.

This was supposed to be a personalized gift for a birthday party, and the way this was handled ruined the plan entirely. When I contacted customer service to ask what happened, instead of being understanding or helpful, I was lectured in a rude tone about how I should have ordered earlier if I wanted it on time. Excuse me? The website clearly stated the item was available. How is this my fault?
The representative’s tone was dismissive and completely lacking in empathy. I felt like I was being blamed for their poor stock management and misleading website. No customer should be treated this way. Honestly, it was one of the worst shopping experiences I’ve ever had. I won’t be ordering from them again, and I strongly advise others to avoid them too.

I recently purchased some cufflinks from this website. The product itself was nice, delivery time as expected however the engraving a bit small and not exactly what I wanted therefore I requested to return the item.

Even though the product listing stated Free returns on all UK orders, it turns out that wasn’t the case, and after contacting the company I was informed that the item is non returnable because it is supposedly a “personalised item” (merely by the fact it’s engraved even though no personalisation was requested, and the item was purchased exactly as it’s listed on the website). I would understand if I’d requested a name to be engraved on the item, that would be non-returnable, but I hadn’t.

I was disappointed that after several back and forth emails (and eventually no response from the company), no return or even partial return was offered, even when I pointed out that the product listing states “free returns on all Uk orders”, it doesn’t state “free returns on all UK orders but only if we decide it’s eligible for a return”. By their definition this item would never be eligible for a return as it’s engraved… so why advertise it as eligible for free UK returns!

Personally I think the product description is very misleading, the returns policy is open to interpretation and I would advise anyone purchasing from this website, to query whether the item can be returned before they purchase it, because I didn’t realise that an item which I haven’t personalised in any way is apparently classed as personalised!

UPDATE: Following my review the company has now removed the statement of “Free returns on all UK orders” from the product listing, so they clearly agree with my review that it was misleading yet still no acknowledgement or refund to me!

Excellent product - really lovely quality and quick delivery. Great service when I contacted customer services - helpful and professional. Willing to go above and beyond to make me a happy customer. I bought an item as a gift and I cant wait to give it as I would like one myself! Thank you

Having read some of the worrying reviews on here, I decided I had better check before ordering a set of the rower engraved cufflinks. Despite the product description reading 'Free returns on all UK orders', the person on the phone clarified that this was not the case for this product. When I asked why the description would list this as true when it in fact wasn't, she replied that this was 'just the way the listing is written'. It doesn't seem to be a default listing feature, as the majority of other products do not state this, just a select few where it has been added, but actually doesn’t apply - I wonder why…

But the deceit doesn't end there! Just a few minutes earlier I had called to clarify some other details about the product. I questioned how quickly the engraving could be completed and then the product sent out, to which the lady replied that given 'it is a machine with a needle' that does the engraving, it is very quick and could be sent today. Great to hear that the 'design that we've handcrafted' will be 'carried out by an experienced and professional engraver' - pressing a button on a machine!

I'm hugely relieved I checked these details and discovered the product was not as it was described, as I thus managed to avoid the experience of dealing with Chris (see plenty of other reviews). A business person who claims to 'want to keep customers happy', but instead of dealing with bad reviews, simply gets upset and pays a different company to handle reviews, is someone I am thankful to have not done business with.

EDIT: Absolutely baffling customer service to further support other reviews on here - not answering the review just rambling about something else entirely.
Thankfully I HAVEN’T bought any products from you, I am reviewing your website and telephone customer service. I rang up your company at 12:05 and 12:14 yesterday to clarify some of the details of the ROWER ENGRAVED CUFFLINKS, and in both instances discovered that your website was plain and simply lying about the service you could provide. 1) A machine engraved item is GCSE level D&T at best, and hardly ‘handcrafting’. 2) False advertising free returns on a product.

I've never used this site until last week. I ordered some horse racing cufflinks for my dad's 60th.. so happy to of found this site , the cufflinks are stunning , the packaging is gorgeous and my dad is absolutely going to love them.. amazing quality and quick delivery thank you so much I will be returning

Received exactly what I ordered and the speed of delivery was outstanding. Tried to leave a review on ‘reviews.io’ as requested but it was hopeless ( and further googling of that site rings alarm bells). Badger and Brown- fabulous service! Very happy.

Shocking customer service and false advertising. I purchased an engraved ring for a gift. Ring didn’t fit despite me measuring according to website. I ordered a bigger size and sent the original ring back requesting a refund. I was told that I couldn’t be refunded as ring was personalised. Ring was not personalised in any way but engraved as advertised on website. Chris Lee was incredibly rude and disrespectful as others have stated. He tried to bribe me with a partial refund if I left a glowing feedback on Trust Pilot! Unbelievable. I ended up having to pay postage to get original ring back.
I can’t believe anyone runs a business with this attitude and behaviour. I would avoid at all costs. Only wish I’d read the other awful feedback about this company and this man before I ordered.

I ordered a pair of personalised cufflinks with an additional grey box and paid extra for speedy delivery to arrive before christmas. When the order arrived (before christmas) it was missing the additional grey box. I immediately emailed and asked for this to be sent out which they did. I then got a slip through the post (after christmas) which said the sender did not pay the delivery in full and there was an additional £7 to pay. I paid the fee and this turned out to be for the grey box. This was extremely disappointing so I decided to email with the expectation to receive some money back. I emailed on 08/01/25 and received a reply on the 09/01/25 asking about the stickers on the parcel to which I replied to on 11/01/25 then did not hear anything until I called the company on 23/01/25. When I called I spoke to a gentleman called Chris Lee who I found to be very rude, he said “well, have you ever made a mistake at work and are you expected to pay money for it?”. I tried to explain that I was prepared to drop it initially as I understand christmas pressures but then I got the additional charge. He ended the conversation by saying he would sort it - it is now 28/01/25 and I have heard nothing.

Whilst my son inadvertently ordered the wrong shirt for me, the quality was absolutely fantastic. Even more impressive, they (Davy) followed up with an email of goodwill to replace it with the correct one!
I would totally recommend this seller!

Beautifully engraved ring, which was delivered in good time after ordering.

After my initial mistake of putting a much too detailed design of my family crest to be engraved on a signet ring, Chris and the team were very accommodating in allowing me to send back the ring (which did not turn out as I had hoped) and work out a compromise to create a new one with a much simpler design at half of the original price. I would recommend being absolutely sure of the design you submit initially as I had hoped and asked for mock ups from the team but understandably at this time of year they were very busy and so they could not do so and the ring ended up being engraved with the exact design I had submitted which was too detailed and busy.
As mentioned though, Chris was exceptionally accommodating and communicative and we were able to work out a compromise and hopefully my new and improved signet ring will arrive very soon.

I emailed to enquire about delivery times, they got back to me the same day & the cufflinks arrived promptly even at this busy time of the year. Also great cufflinks, bought for my son who loved them.
Many thanks

I have ordered a few times from this company and each time I am very impressed with the quality of the products along with the fantastic customer service. I made a mistake with my order so I called the team and they couldn’t be any more helpful in amending my order for me.

Had an awful time with their customer service rep Chris Lee. Not only was he unhelpful but he actually emailed me to give me a hard time about a review I left. I do have screenshots of these messages from Chris and do plan to take this matter further. It is never ok to be mean

I have just received the Tesla cufflinks that I ordered.
They are really lovely and the gift box that I paid extra for is well worth the money.
I had problems ordering initially but the main thing is that the product is a quality one which it certainly is.

The worst company I have ever dealt with. I ordered a ring and contacted the company prior to order to confirm next day delivery actually meant that, to which they replied of course!!!!

When the ring had still not arrived three days later I called to see why it had not. His response was ‘that’s the risk you take ordering at this time of year’. He was rude and ignorant and hung up on my partner when she questioned his logic.

When the product did arrive the engraving is tiny and off centre and the ring is t true to size!!! Avoid this company at all costs the owner is a clown …

Update on your fake response

The Utter nonsense the owner has written below just proves he is a clown… I only wish I’d looked at all the other reviews on here before ordering…. It is clear the customer service is shocking so at least I know it wasnt just me…. As for lying about the poor workmanship, well you sir know the products you are sending out are rubbish…. My order was chucked in the bin it arrived and I saw how crap it was… id rather lose the money than deal with an imbecile like you…. And the reason you don’t like these reviews is unlike on your site you can’t remove the ones that show your shoddy business up for what it is…

Absolutely beautiful pair of cufflinks for my son’s wedding! Thank you 🤩

This company have just told me this; "Ian, rearrange this famous saying, "Off piss". He then put the phone down. Absolutely appalling to say the very least. All I did was question the time it took to communicate with a potential customer. I tape all my calls.

Excellent.
I ordered an engraved tie pin with a photo of my fiancé’s parents in it for our wedding. Also an engraved box.
Really good quality, a beautiful remembrance gift.
My fiancé was so pleased.
The engraving was superb. Real thought had gone into the way the box was engraved. I wish I could thank the engraver personally.

If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.

I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.

It’s now been months with no further communication, no refund, and no cufflinks shipped.

I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.