Badger & Brown Arvostelua 

Brought a personlised bracelet from badger and brown for my fiancé to celebrate our anniversary, i brought the wrong size and badger and brown customer service has been exceptional, super fast response and have been really helpful in assisting with the issue. Thank you very much for the support and will definitely recommend and buy again.

I bought an orange, leather bracelet for my husband. Excellent quality and great value for money. The bracelet arrived very quickly once my order was placed.

I received brilliant customer service following my query on sizing.

Great company! Thank you.

After an initial problem with quality - I sent an email and wothout quibble or question, it was immediately fixed to a very high standard. The end product was great quality and they showed themselves to be honest and customer focused.

Absolutely delighted with my son’s leather bracelet. The product is beautiful and clearly made with care, and the customer service was excellent from start to finish. The packaging and presentation were absolutely fabulous too, making the whole experience feel extra special. I’m so pleased with my purchase and would highly recommend!

Great item and terrific service
I'll would certainly use again and would recommend to anyone.
One of the better companies I have ever used
5 star.

I ordered an anchor tie slide for my husband. It arrived promptly and was exactly what was advertised.

Occasionally you come across companies who quietly get on with producing something amazing and with exceptional service. Badger and Brown are one such. It seems impossible that I could order engraved cufflinks requiring a unique design submitted as a photo, which arrive 36 hours after ordering online. And they’re beautifully made and at a very reasonable price. Just fantastic. I’m trying to think of good reasons to order more!

First order came with a slight issue but this was dealt with promptly and very happy with item and customer service.

I rarely leave negative reviews, but after my experience with Badger & Brown, I feel it’s important to share it so that others can make an informed decision.

I purchased a Family Crest Signet Ring based on the photographs displayed on the website. The product shown has a beautiful satin/matte finish with a crisp, elegant engraving that gives the ring a premium appearance. Unfortunately, the ring I received looked noticeably different. Instead of the satin finish shown in the product photographs, mine has a highly polished, mirror-like face, which completely changes the overall appearance of the ring. The engraving is also much less defined and far less visible than the one advertised.

I appreciate that handcrafted and engraved items can have slight variations, and I wasn’t expecting an exact replica. However, the overall finish and appearance of the ring I received were significantly different from the product shown on the website.

I contacted Badger & Brown in the hope they would inspect the ring and address my concerns. I wasn’t asking for anything unreasonable—I simply wanted the ring to reflect the product that had been advertised. Instead, I was told they considered the ring to be “perfect” and refused to inspect it, rectify it or offer any solution.

What has disappointed me most is the complete lack of customer care. My concerns were dismissed without any willingness to properly consider them. As someone who values quality craftsmanship, I found this incredibly frustrating and disappointing. Good customer service isn’t about never having a dissatisfied customer—it’s about listening, showing empathy and trying to resolve genuine concerns. Sadly, that wasn’t my experience.

I’ve uploaded comparison photographs alongside this review so that other customers can clearly see the difference between the ring advertised on the website and the one I actually received. The photographs speak for themselves, and I encourage prospective buyers to compare them and make up their own minds.

Based on both the product I received and the way my concerns were handled, I cannot recommend Badger & Brown.

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to graduation. A quick email asking for faster delivery was responded to early the next morning and they arrived less than 48 hours after being ordered. They are perfect. This is the second set I have bought as a graduation gift. They are superb quality and I couldn’t recommend them or this company more.

Bought a signet ring for my sons University graduation present. I was really disappointed when I opened this product as its a significant gift and his graduation is in 4 days. The writing is so small I really am gutted you can hardly read it or see the crest.
The company says each ring is hand crafted but the letters in St is faint you cant read them and my husband is concerned the writing will wear off in 6 months. Totally gutted and wound not recommend. I am hoping this company will guarantee to have this ring engraved for free if the writing wears off. This was meant to be special forever to remember. Very sad

To be fair the speed of delivery and response to emails cannot be faulted. Unfortunately this has not been a good buying experience for me and I am left with a product that I do not love - despite one email response stating 'I'm sorry the product wasn't what you had hoped for. We never want you to be stuck with something you don't love.' My understanding of the colour cobalt is that it is a vibrant blue so I ordered a bracelet in this colour, on reflection without properly checking the website description thoroughly. I admit that this is my mistake. The bracelet that I received looks black. On looking at the website the difference between black and the company's definition of cobalt (not a vibrant blue) is at least more distinct. Definitely not the colour I received. Numerous emails back and forth (customers should be aware that this company refuses to pay for return labels in advance - even if product were to be faulty). I returned the bracelet, got told that it is the correct colour and the bracelet came back to me (company does have an efficient postal service). From what is actually received, the difference between their black and cobalt is so negligible it's not worth having as a different option. when seen in person - it looks black. Very disappointed that this gift is just not what I had hoped for. Lessons learned and will not purchase from this website again. Company did opt to pay for 2 return postages.

The cufflinks I ordered arrived and I am delighted with them and the service I received. They were very helpful indeed with the questions I had. One thing was slightly disappointing, the engraving. It wasn’t very clear to see. However I would certainly buy from them again.

I purchased a pair of personalised sterling silver cufflinks for a friend's 50th birthday. The original product was high quality, albeit it didn't quite have the definition I was after on a coat of arms - however B&B accepted the return and issued a better version very quickly as the birthday was fast approaching. Jules in particular was very helpful. Would certainly recommend using B&B.

The website says they offer self tie bow ties but they're actually all pre-tied rubbish

Edit: I'm bumping this from 2 to 3 stars because the website does seem to have been fixed now, but I stand by the fact that pre-tied bow ties look cheap compared to self tie and it's poor to not make it clear which you offer upfront. The reply to this review was quite rude too

The choice of special gifts in the website was very good; particularly the Song Lyrics Keyring. The choice of gift wrapping options was very good. I ordered the pearl tie pin and keyring. They were both delivered quickly. Both gifts were in a gift box / gift bag and wrapped with care. The Song Lyric Keyring is personalised making it a very special gift.

I ordered engraved cufflinks, but unfortunately the font and size used made the text completely illegible. When I raised the issue, I was only offered a 10% discount on a new order as compensation, which I didn’t feel was adequate given the circumstances. Often companies advise on a limited size font to avoid this happening but not Badger and Brown !

I’m not usually someone who leaves negative reviews, but these cufflinks were not inexpensive and I wasn’t able to give them as a gift because the engraving was too small to read, which was quite embarrassing.

The leather Chelsea bracelet was exceptional. The leather was of the highest quality. The Chelsea logo finished it off nicely. My husband was over the moon. I have now ordered the same for our Grandson who is another Chelsea fan, he is going to be well happy. The delivery was very fast and well packaged. Thank you so much. Excellent seller. Regards 😊