Bed took a good few weeks to come as expected but it was well worth the wait. Excellent sturdy bed we are very pleased with it my daughter loves it. What makes it even better you have option when orde... Näytä lisää
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The bed is absolutely beautiful and amazing! I tried it myself for the first night with my toddler and it was really cosy and comfortable! I love how secure it feels on the sides as my child tend to m... Näytä lisää
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Ordered a matress when it came it was very nice good quailty but had a funny smell (like curry) left it 2 month thought it would go but did'nt. Contacted customer support, sorted it straight away even... Näytä lisää
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Second bed purchase from Babyfair and have been delighted both times. Beds are well made and lovely designs for children's room. Purchased ottoman beds with safety rails on both times, great beds for... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to BABYFAIR – your one-stop destination for baby and family. We're passionate about helping families find quality products that bring comfort, style, and value to everyday life. Our commitment is to provide excellent customer service and a shopping experience you can trust.
Yhteystiedot
Savile business centre, mill street east, Dewsbury , WF12 9AH, Dewsbury, Yhdistynyt kuningaskunta
- 03301757526
- sales@baby-fair.co.uk
- baby-fair.co.uk
4,2
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My son loves the bed.Good quality.Easy…
My son loves the bed.Good quality.Easy to assemble .Bed delivered on time
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! 😊
We're delighted to hear that your son loves his new bed! It's great to know you were happy with the quality, found it easy to assemble, and that it arrived on time.
Thank you for choosing BABYFAIR. We really appreciate your support and hope to have the pleasure of serving you again in the future.
All good thank you
6. heinäkuuta 2026
Vastaus yritykseltä BabyFair
Hi,
Thank you for taking the time to leave us a review! 😊
We're so pleased to hear that everything was good and that you were happy with your experience. Your feedback is greatly appreciated.
Thank you for choosing BABYFAIR. We hope to have the pleasure of serving you again in the future!
Good quality mattress and best choice…
Good quality mattress and best choice for my son. Worth buying for good price. Fast delivery and excellent communication
8. heinäkuuta 2026
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for taking the time to leave us such a lovely review! 😊
We're delighted to hear that you're happy with the quality of the mattress and that it was the perfect choice for your son. It's also great to know you were pleased with the price, fast delivery, and our communication throughout your order.
Thank you for choosing BABYFAIR. We truly appreciate your support and hope to have the pleasure of serving you again in the future!
The mattrass came well packaged and…
The mattrass came well packaged and quicker than expected. The price was great too and my son has had the best rest in a long time. He is very happy with the product and so are we
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! 😊
We're delighted to hear that your mattress arrived quickly, was well packaged, and offered great value for money. It's especially lovely to know that your son is sleeping so well and is happy with his new mattress—that's exactly what we hope for!
Thank you for choosing BABYFAIR. We truly appreciate your support and look forward to welcoming you back again in the future. 💙
Couldn’t be happier
Couldn’t be happier. The bed is strong, the mattress is supportive, and the whole experience was excellent.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for taking the time to leave such a lovely review. We're thrilled to hear that you're so happy with your purchase and that you're pleased with the strength of the bed, the supportive mattress, and your overall experience.
Your feedback means a great deal to the whole BABYFAIR team. We truly appreciate your support and hope we'll have the pleasure of welcoming you back again in the future. Thank you for choosing BABYFAIR! 💕
Exceeded my expectations
Exceeded my expectations. Excellent quality and fast delivery.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review. We're delighted to hear that we exceeded your expectations and that you were pleased with the quality and fast delivery.
Your kind words mean a lot to everyone here at the BABYFAIR team. We truly appreciate your support and hope to have the pleasure of serving you again in the future. Thanks for choosing BABYFAIR! 💕
Ordered a mattress from this website…
Ordered a mattress from this website amazing quality was on sale but would have 100% paid full price for the quality of the product! Also came in a couple of days!
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with the quality of your mattress and that it exceeded your expectations. It's also great to know your order arrived quickly and that you felt it was such great value, even at full price.
Your kind words mean a lot to the whole BABYFAIR team. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future!
Best wishes,
The BABYFAIR Team
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! 😊 We're delighted to hear that you're just as happy with your purchase this time as before. Your recommendation means a lot to everyone at the BABAYFAIR team. We truly appreciate your continued support and hope to have the pleasure of serving you again soon! 💛
Amazing bed and service!
4. heinäkuuta 2026
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your lovely review! We're delighted to hear you were pleased with both the bed and the service you received. Your kind words mean a lot to the BABYFAIR team.
We really appreciate your support and hope we'll have the pleasure of serving you again in the future.
Best wishes,
The BABYFAIR Team
Mattress
The ordering process was straightforward, and we received timely updates regarding the delivery, which also occurred as scheduled. The mattress was competitively priced and provides a comfortable sleeping experience; we highly recommend it.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much your wonderful review! We're delighted to hear that you found the ordering process straightforward, appreciated the delivery updates, and that your mattress arrived exactly as scheduled.
It's fantastic to know you're happy with the quality, comfort, and value for money, and we're especially grateful for your recommendation. Your feedback means a lot to our team.
Thank you for choosing Babyfair. We truly appreciate your support and hope to have the pleasure of serving you again in the future! 😊
New mattress came very quickly
New mattress came very quickly and was exactly as described on their website.
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your lovely review! We're delighted to hear that your new mattress arrived quickly and was exactly as described on our website. It's great to know you had a positive experience with us.
We really appreciate you taking the time to share your feedback, and we hope to have the pleasure of serving you again in the future. Thank you for choosing Babyfair! 😊
From start to finish
From start to finish, this has been one of the worst customer service experiences I have ever had.
When my bed was delivered, the first thing I noticed was that the colour was completely different from what was advertised on the website. The “Barley” fabric is shown online as a warm beige/cream shade, but the bed I received was a silvery-grey colour. It looked nothing like the images used to sell the product.
I contacted customer services straight away, expecting them to help resolve the issue. Instead, I was told I should have requested a fabric swatch before ordering and was even described as being a “perfectionist.” This was incredibly dismissive and insulting. If the website accurately represented the product, customers shouldn’t need to order swatches just to receive the colour they’ve been shown.
I explained several times that I was unhappy with the bed and wanted to return it, but I was repeatedly told they do not accept returns or offer refunds on beds. A no-returns policy should not apply when a product has been misrepresented.
To make matters worse, after inspecting the bed further, I found multiple manufacturing defects, including damaged upholstery and other quality issues. Despite providing photographs, I was simply told there were no faults and that nothing could be done.
I also asked to speak to a manager, only to be told that managers do not take customer calls. Throughout the conversation, the customer service representative was passive-aggressive, laughed during the call, and sarcastically said I had been his “favourite customer.” It was completely unprofessional and made an already frustrating situation even more upsetting.
The only follow-up I received was a generic email. No apology, no accountability, and no genuine attempt to resolve my concerns.
The quality of the product was disappointing, but the customer service was even worse. I would never purchase from this company again and would strongly recommend that anyone considering ordering from them reads the reviews first. Save yourself the stress and buy from a company that values its customers and stands behind the products it sells.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you for taking the time to share your experience. We are truly sorry to read about the disappointment and frustration you have experienced, both with your bed and, more importantly, with the level of customer service you received.
What you have described is not the standard of service or quality that Babyfair strives to provide. We sincerely apologise that your concerns regarding the fabric colour, the quality of the bed, and the way your complaint was handled left you feeling unheard and let down. We are especially sorry to hear that you felt dismissed during your interactions with our team. Every customer deserves to be treated with courtesy, respect, and professionalism, and we regret that this was not your experience.
Please be assured that we have escalated your feedback to our senior management team so that your concerns can be fully reviewed. We take comments like yours very seriously, as they help us identify where we need to improve both our products and our customer service.
To put this right, we will be arranging a full replacement of your bed. A member of our team will be in touch with you directly to coordinate the replacement and ensure the process is handled as smoothly as possible.
We understand that this does not undo the frustration you have experienced, but we hope it demonstrates our commitment to resolving the situation and restoring your confidence in Babyfair.
Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Kind regards,
The Babyfair Team
Service was fantastic
Service was fantastic. No issues with delivery and easy to manoeuvre website and even recieved an email to ensure items ordered were of suitability. Excellent service overall. Will definitely order again.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us.
It's great to know you found our website easy to use, your delivery went smoothly, and that our follow-up email helped ensure the items you ordered were the right fit. Providing excellent customer service is always our goal, so your kind feedback means a lot to the team.
Thank you for choosing Babyfair. We truly appreciate your support and look forward to welcoming you back again soon. We hope to have your custom again in the future!
Best wishes,
The Babyfair Team
Good quality mattress
Bought two single mattresses:
"BedzOnline Hydro Pocket Spring Memory Mattress"
The arrived in good time and we as described. This company uses DPD for delivery, which is not very reliable. They had me waiting all day and then went to the wrong address to deliver and marked it as "Sorry we missed you". They then delivered the next day with no problems. Poor reliability is a well known issue with DPD. Knocked off 1 star for this.
29. kesäkuuta 2026
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for taking the time to leave us a review. We're delighted to hear that you're happy with your new BedzOnline Hydro Pocket Spring Memory Mattresses and that they arrived as described.
We're sorry to hear about the frustrating delivery experience with DPD. We understand how inconvenient it is to wait in for a delivery only for it to be delayed due to an error, and we appreciate you sharing this feedback. We'll certainly keep this in mind as we continue to work with our delivery partners.
Thank you again for choosing Babyfair. We really appreciate your support and hope to have the pleasure of serving you again in the future!
Best wishes,
The Babyfair Team
Comfortable and good quality
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your lovely review! We're delighted to hear that you found the product comfortable and of good quality. Your kind words mean a lot to everyone here at the BABAYFAIR team. We truly appreciate your support and hope we'll have the pleasure of serving you again soon. Thanks for choosing BABAYFAIR! 💛
Poor service
I ordered two mattress for my twins birthday one arrived last Tuesday as I paid for and the other has still not arrived. I have been chasing up every day just to be told it’s going to arrive the next day. It never does. I am getting no where and now have both twins in my bed as they won’t sleep without each other. I have asked for a refund so I can get another mattress and I have got no where. I would never leave a negative review but it’s really not acceptable now that there’s no resolution.
29. kesäkuuta 2026
Vastaus yritykseltä BabyFair
Hi,
Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and disappointment you've experienced.
We completely understand how upsetting this must be, especially when the mattresses were intended for your twins' birthday. We also appreciate how stressful it has been to repeatedly be promised delivery "the next day" without this happening, and we're very sorry for the inconvenience this has caused your family.
Please be assured that your case has now been escalated to our senior management team for urgent review. They are personally looking into the matter and will be in touch with you as soon as possible to provide a resolution, whether that is arranging the outstanding delivery or discussing your refund request.
We sincerely apologise that we have let you down on this occasion. This is not the level of service we aim to provide, and we appreciate your patience while we work to put things right.
Kind regards,
The BABYFAIR Team
Ordered a mattress for my 2 year olds…
Ordered a mattress for my 2 year olds bed and it came with speedy delivery, great updates and was very high quality. Would definitely recommend
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your lovely review! 💛
We're delighted to hear that your little one's mattress arrived quickly, that you were kept updated throughout the delivery, and that you're happy with the quality. It's wonderful to know we could provide a positive experience for you.
Thank you for recommending BABYFAIR—it really means a lot to our team. We hope your little one enjoys many comfortable nights ahead, and we look forward to welcoming you back again in the future! 😊
Absolutely love the bed I purchased for…
Absolutely love the bed I purchased for my son he loves it. Great delivery
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi Tanya,
Thank you so much for your lovely review! We're delighted to hear that you and your son are so happy with the bed, and that he loves it. It's also great to know that you had a positive delivery experience.
We really appreciate you taking the time to share your feedback, and we hope to have the pleasure of serving you again in the future.
Kind regards,
The BABYFAIR Team
Vastaus yritykseltä BabyFair
Hi,
Thank you for taking the time to leave us such a lovely review! We're so pleased to hear that you were happy with our prices and the fast service you received.
Your feedback is greatly appreciated, and we're delighted we could provide you with a positive shopping experience. We hope to have your custom again in the future.
Many thanks,
The BABYFAIR Team
Couldn't be happier with the mattress
Couldn't be happier with the mattress. Amazing quality for the price massively discounted will be ordering again! Thanks again
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BabyFair
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're so happy with your mattress and that you found the quality amazing, especially at such a great price.
Your kind words mean a lot to the whole BABYFAIR team. We truly appreciate your support and are thrilled to hear you'll be ordering from us again. We look forward to welcoming you back and hope to have your custom again in the future.
Many thanks,
The BABYFAIR Team
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