AXA Assistance Arvostelua 

Tengo el seguro hace años porque viajo mucho.
Resultaba que la única vez que lo necesite en mi viaje a Brasil. No atendieron el tel en ninguna de las muchas veces y dias que estuve llamando. Hasta mande un mail y no me respondieron.
Cuanfo llegue y pude comunicarme
.. me responden su caso no esta cubierto... no yo ahora no reclamo mi caso... reclamo algo mucho mas grabe... abandono de persona.
Quince dias atras había estado en Vietnam Camboya y Tailandia.... y que hacia si me pasaba algo allá. Mientras no la necesites nunca te vas a enterar de lo desamparada que estas.
Tengo póliza como comprobante pero no me la deja subir de ninguna forma.

Absolute disgusting company, took them over a week to send out ,a so called trades man for leaking roof ,when he turned up on his own with no ladder to get on the roof, no equipment, a set of steps to get into the attic, took 4 pictures of wet beams and said it had been happening for a while.
No sh t sherlock it had been raining for a week while I waited for someone, states in policy 24 hrs .

This caused damage to my beams in attic due to cowboy insurance company working with cowboy tradespersons.
Then they walk away ,avoid this company,
dishonest corrupt scammers

Update they have now refused to even assess the damage caused in my attic , they sent me an email and letter saying that the reason the so called trades man didn't get on the roof was because storm casandra was still ongoing.

This was not the case i have ring camera and security camera footage to show the guy arriving and leaving there was no wind and the sky was blue so this is absolute lies .

The so called trades person was at my property for a grand total of 12 minutes, that includes parking, going back out to get steps (NOT LADDERS) and tell my partner a load of nonsense, putting his stuff back in the van and left .

He done nothing to repair anything, this is supposed to be emergency cover , so that evening it was heavy rainfall again so more damage until I could get my own roofer , he came with roofing ladder and an assistant and fixed the problem.

Im not a roofer but I find it unbelievable he turned up with no ladder.

They are also listed on fb ,Google as a plumbing and heating company.

I don't believe they were capable of doing a roofing job.

So that's what you get from AXA Assist.

Im now left after month's of waiting for their investigation to have my attic beams assessed at cost to me which there incompetence caused.

As I said before steer clear of this company .

Don't do what they advertise
Don't send proper trades men
Customer service rubbish, I spent hrs on the phone as they had previously assigned the job to someone before that ,no shock he didn't turn up.
Then they wash their hands of you with lies and made up reports

Avoid at all costs or it will cost you more in the long run

Website - 'try again later'. Email sent with link to complete transaction - link didn't work. URL worked but again 'try again later'. Phoned the number provided. Sounded like it was for breakdowns, not new purchases. Rang and rang with no answer so I went back to the website. Two more goes online and I finally got it to work. Not the quick and simple process I'm used to with AXA I have to say.

the light hearted but efficient manner of Andrew who answered my call and even rang me back when we got cut off.

12 minute waiting for call to buy something is pretty poor

Policy renewal increase acceptable vs other options. Could have got cheaper but preferred to stay with reputable company

The person on the phone was terrible went in to online it worked better 5/5

Good choice of packages, reasonable cost.

all straightforward ,with no complications, increase in price for someone with a previous years no call outs or use was a bit "" salty"" otherwise no other complaint

Very helpful advisor. Competitive price. Easy to purchase.

Great company

Very efficient service and a very competitive price

Tombé en panne moteur a 1 heure de chez moi en Novembre dernier.Appel au service assistance, réponse rapide d'une personne qui apparemment n'est pas en France, la preuve arrivera après.
Apres avoir donné l'adresse du lieu ou est la voiture la personne me dit qu'elle me rappelle rapidement.
Il est environ 5 heure et il fait froid.J'attends et la personne me dit qu'elle ne trouve pas de dépanneuse...Mais que je vais avoir un taxi...
Mon souhait était une dépanneuse qui ramène la voiture dans mon village...Apres un certain temps d'attente , je cherche de mon coté dans les villages autour et j'appelle des amis au secours..
Je trouve une dépanneuse qui arrivera dans 30 minutes (des dépanneuses il y en a partout dans mon coin)
Un ami m'amene car le garage est loin de chez moi et pas moyen de trouver un taxi... La personne de l'assistance me rappelle en me disant qu'ils ont trouvé une dépanneuse pour le lendemain belle blague, je lui dis d'annuler, je me suis débrouillé tout seul mais je tiens à ce qu'il me rembourse la dépanneuse. Il me dit maintenant qu'il va me trouver une voiture de remplacement pour le lendemain je dis d'accord.
Le lendemain matin n'ayant pas de nouvelles, je cherche une voiture dans mon secteur, j'en trouve une en location à 10 km. Un peu plus tard, l'assistance me rappelle en me disant qu'ils ont trouvé une voiture de location dans un garage près de l'endroit où je suis tombé en panne à 60 km. Apparemment ils n'ont pas bien compris que j'avais déjà ramené la voiture chez moi. Du moins dans mon garage. Je lui dis que c'est pas la peine, j'ai trouvé à côté de chez moi car je n'arrive pas à trouver un taxi pour aller chercher la voiture à 60 km, ce qui est ridicule, j'étais plutôt en train de chercher un taxi pour faire les 10 km. Impossible de trouver un taxi qui sont tous pris pour promener des malades. Finalement, j'ai encore fait appel à des amis de mon village pour m'emmener au village d'à côté récupérer la voiture. J'ai trouvé tout cela scandaleux car je ne peux même pas imaginer si ça m'était arrivé au milieu de nulle part dans les Cévennes par exemple. Si il est prouvé que l'assistance se fait à partir d'une plate-forme à l'étranger, c'est franchement une plaisanterie car la personne au bout du film ne connaissait pas du tout ni la région, ni n'avait aucune idée. Comment trouver une dépanneuse en dehors peut-être de leur fichier je sais pas bref très mauvaise expérience avec AXA ASSISTANCE, en plus ils ne m'ont pas remboursé complètement la location de voiture, ni indemniser pour les Taxis que je n'ai pas eu, mais surtout il était dit, j'ai vu plus tard qu'on me donnait 30 € d'indemnités si la dépanneuse n'était pas arrivé en une heure. Que dire d'une dépanneuse qui est arrivé le lendemain.

Excellent customer when I telephoned to change my address on my breakdown policy only to find it lapsed last year. Although we didn’t get to the bottom of how that occurred a new policy was set up without delay and the operator was most professional throughout and most helpful. Thank you!

Quick and fast process however my inbox has been inundated with emails about offering password resets, following up on a quote even after I purchased the policy and duplicate emails one after another saying the exact same things! I must have received about x15 emails over the process of setting things up tonight. There’s definitely something wrong with your IT/Email notifications.

Easy to communicate with unlike some other insurance companies and explained everything clearly

I found it very hard to understand the operator, she may have found my Scottish accent difficult as well!
Anyway, I went on-line and used the Discount code, amended the number of drivers to one as my wife doesn't drive now and was satifisfied with the outcome.

You think you have breakdown cover but you don't! All of you who have breakdown cover with AXA go back and read what it covers!!! I have been paying breakdown cover with AXA for years and I have never called them because I drive relatively new cars. I have been away and got stuck in Australia by the time I got back my battery was down. I just called them and they informed me that am only covered if the car is 1 mile away from my home!!! I hate to think what would happen if I broke down 3 or 5 miles away. I bought this cover as part of my insurance as I always do, this is day light robbery!!!