Awayholidays Arvostelua 

3 419
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Näytä lisää

Saanut 4/5 tähteä

I have always had an excellent service from Alex at Away Holidays. I have now booked several package holidays with him. He listens to what I am after and tailors the holidays to my needs. I have alway... Näytä lisää

Saanut 5/5 tähteä

Sri Lanka here we come I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to under... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Another great service from Ian and I can’t recommend him enough. Ian has now booked our fifth holiday and he never disappoints. Thank you Ian for always going above and beyond and appreciate all yo... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkatoimisto

Yrityksen kirjoittama

Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 95 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(3 419)

252 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I have used Alex at away holidays…

I have used Alex at away holidays again!! excellent service great price always gets me a great deal.

I can highly recommend and would not consider using anyone else going forward.

14. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Michelle,

Thank you for sharing such a wonderful experience about your recent booking with Alex at Away Holidays. We are thrilled to hear that you found our service excellent and our pricing affordable.

Regards,
Away Holidays

Saanut 5/5 tähteä

Lovely to deal with

Lovely to deal with, did what he said he would do when he said he would do it. He was knowledgeable, friendly, helpful and efficient.

The offer was very competitive and based on this experience they will be one of the first companies I check with.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear David,

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and the community.

Regards,
Away Holidays

Saanut 5/5 tähteä

Another successful booking!

Another successful booking with AwayHolidays, this time Brooklyn helped us. As always really efficient friendly service agents are always knowledgeable and quick to advise when enquiring about any aspect of the holiday of choice

13. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Thank you for taking the time to share your wonderful experience of booking your holiday with AwayHolidays. We are delighted to hear that your involvement with Brooklyn and our team lived up to your expectations once again.

Regards,
Away Holidays

Saanut 5/5 tähteä

Brooklyn

Brooklyn
Booked with Brooklyn. We knew the location we wanted to go to (Dubai) but we are very indecisive about which hotel to choose. Brooklyn was very patient and phoned back when he said he would , giving advice and allowing us time to decide. Not too pushy. Thank you

12. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Thank you for your kind words about our representative, Brooklyn. We always aim to provide our customers with a memorable and stress-free holiday planning experience, and we're delighted to hear that Brooklyn was able to assist you effectively.

Regards,
Away Holidays

Saanut 4/5 tähteä

Excellent

Looking for a holiday in the Maldives and came across awayholidays. Within minutes after submitting my request we got a call and Brooklyn our rep was very helpful and answered any questions we had . So we booked and looking forward to our holiday in may

11. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Stephen,

Thank you very much for your positive feedback about our services. We are delighted to know that Brooklyn was able to assist you and answer all of your queries in a timely manner.

Regards,
Away Holidays

Saanut 5/5 tähteä

Brooklyn made arranging our luxury…

Brooklyn made arranging our luxury holiday to Dubai incredibly easy and stress-free. We got an amazing price with complimentary upgrades thrown in – fantastic value! Definitely using them again!

12. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Satnam ,

We strive to ensure that our customers have a wonderful and memorable travel experience with us. Reading your feedback lets us know our efforts, concentrated on providing comprehensive travel arrangements that are both affordable and luxurious, are indeed effective.

Regards
Away Holidays

Saanut 5/5 tähteä

Booked with Brooklyn past 3 years now…

Booked with Brooklyn past 3 years now for our uae holidays always helpful and booking made easy

12. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Rachel,

Thank you for taking the time to share your kind words about your experiences with Brooklyn Travel. We greatly appreciate your loyalty over the past three years, and we are pleased to know that you've enjoyed your holidays in the UAE.

Regards,
Away Holidays

Saanut 4/5 tähteä

So far so good

This is going to be very long but I would suggest reading it all.
I booked with Away holidays in 2022 and vowed that I would never book with them again. My review for 2022 is on Trust pilot.
I have booked again with Away holidays as the price was good and I decided to take a chance. This review is based purely on the booking process as my holiday is in November 2026 . So I will update or write another review after my holiday.
I booked via Praveen and we have booked 10 nights in Thailand with Qatar business flights. I wanted particular flights and I wanted to know if the lounge access was included . Praveen checked both of my queries and answered them satisfactorily.
The booking process over the phone was straight forward and satisfactory. After a couple of days I emailed Praveen requesting flight confirmation number (if you read my 2022 review you will see why I requested this)
Praveen emailed the confirmation number and I checked it via the Qatar App and the flights do appear to be booked which reassuring .
I then contacted the hotel to check my room was booked and they said they had no record of my booking. I emailed Praveen and asked him why and after 3 or 4 emails I had an email from Praveen with hotel confirmation number ,which I have since checked with the hotel and all appears correct.
Overall so far I am satisfied with my booking experience and the way Praveen has dealt with my questions and queries. I have paid £600 deposit on a £6,500 holiday and as long as I get the flights that include lounge access and the hotel and room category I have booked and have the confirmation from Away holidays to say I have booked I will be happy with my decision to use Away holidays again.
I will write an in depth updated review after my holiday in November

1. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Firstly, we want to extend my gratitude for taking out the time to write such an in-depth review about your booking experience with us. We appreciate your feedback as it plays an essential role in helping us improve and better serve our customers.

Regards,
Away Holidays

Saanut 5/5 tähteä

Fantastic service

Fantastic service, great communication from Brooklyn

10. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Thank you so much for taking the time out to share your positive feedback about your recent experience with us. We are overjoyed to hear that you enjoyed the service and found the communication great.

Regards,
Away Holidays

Saanut 5/5 tähteä

A very good company to trust for travel needs

Ian has been an excellent person to deal with all my requirements to travel to Mauritius. All the possible choices given and offer me satisfaction. He knew exactly what a family person want. From booking to ticket issues was gr8t.I will always recommend this company. Without hesitation you can trust 100% to Away holidays.Best of luck!!

10. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Hessan,

Thank you for sharing such kind words about your experience planning your trip to Mauritius with our travel advisor Ian. We are thrilled to have exceeded your expectations and provided you with the excellent service you deserved.

Regards,
Away Holidays

Saanut 5/5 tähteä

fast efficient and friendly service as…

fast efficient and friendly service as always - thank Rob.

8. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Naeem,

Thank you for taking the time to provide us with your positive feedback. It’s pleasing to hear that you found our service to be fast, efficient, and friendly once again.

Regards,
Away Holidays

Saanut 5/5 tähteä

We found Away Holidays by accident on…

We found Away Holidays by accident on the internet but it was Brooklyn who was so quick to ring back who was so impressive. He found a wonderful 2-centre option for us which accommodated our budget. He really was amazingly quick, tenacious and inventive!

7. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Thank you kindly for taking the time to provide us with feedback concerning your outstanding experience with our representative Brooklyn and Away Holidays.

We are absolutely delighted to hear that we managed to find you a fantastic travel arrangement that caught your attention and suited your budget needs.

Regards,
Away Holidays

Saanut 5/5 tähteä

Another year and another holiday booked…

Another year and another holiday booked through the one and only Rob. Excellent throughout and above all very patient and knowledgeable in ensuring all my "changing" needs are addressed and met. Thanks as always Rob. Till the next

5. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Shukla,

Thank you for your feedback . Clients like you make my job enjoyable and worthwhile!

We always appreciate your faith in my capabilities to arrange your holidays. Your words are a great incentive for me to keep striving for offering an even better service level next time.

Regards,
Away Holidays

Saanut 5/5 tähteä

Holiday to Dubai

This is the 2nd holiday we have booked with Away. Brooklyn was our agent on this occasion for a trip to Dubai. He was excellent, came up with exactly the package we required, and at a better price than I had found elsewhere. Brooklyn's communication was faultless and travel documents received promptly

6. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Angela,

Thank you so much for taking the time to write to us and for choosing Away once again for your holiday travel needs. We're overjoyed that you had another great experience with us, especially with Brooklyn as your agent.

Regards,
Away Holidays

Saanut 5/5 tähteä

This is my 5th time booking now with…

This is my 5th time booking now with Brooklyn at away holidays. The service is brilliant and really straight forward. they are by far the cheapest when booking Dubai after comparing other prices. I wouldn’t go anywhere else now.

5. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear James,

Thank you for your wonderful feedback about your most recent booking experience with us through Brooklyn. We're thrilled to hear you've had yet another positive experience, finding our service brilliant and straight forward.

Regards,
Away Holidays

Saanut 1/5 tähteä

We booked our holiday with Go Away…

We booked our holiday with Go Away Holidays, dealing mainly with Umang. Four weeks before our trip, we were informed there was an issue with one of our connecting flights. We were promised this would be resolved within 48 hours, but instead we spent two weeks being given conflicting information and empty promises.

We were told at different times that:
• We would fly the same day but earlier via a different route (which we agreed to),
• Then that this option was no longer possible,
• Then that we would travel a day earlier with an overnight stay elsewhere,
• Only for this plan to be changed again.

By this point, I asked to speak to a manager as I was extremely upset and stressed. We travel at Christmas because it is our daughter’s birthday and her anniversary in December , and Christmas at home is very difficult for us as a family ! I explained this clearly. Umang asked if we wanted a refund, which I declined at that time. The following day, after yet more empty promises, I asked for a refund only to be told refunds were not offered.

The journey itself was exhausting. After flying Manchester – Dubai – Bangkok, we were left waiting 7 hours in Bangkok airport with our 10-year-old child. We were meant to meet family on day 7 of our holiday, but due to Umang booking our second hotel for 7 nights instead of 6, we missed a day with them. I emailed Umang about this and was rudely ignored. We had no choice but to stay the extra night and meet our family a day later.

When we arrived at our final hotel, we were given a room with one double bed, expected to share with our 10-year-old child. When we contacted Go Away Holidays, Umang was once again rude and completely unhelpful. We were forced to pay an additional £450 just to be moved to an appropriate room.

Overall, this was a stressful, upsetting, and poorly managed experience. Umang was consistently rude, dismissive, and unreliable, and the lack of communication and accountability ruined a holiday that was meant to be very special for our family.

I would strongly advise staying well away from Go Away Holidays, and especially from Umang.

6. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customerm

We are sorry to hear about your unfortunate experience with our service. It is crucial for our customers to have a smooth and stress-free travel experience, and it appears that we failed to deliver this in your case.

Firstly, we would like to apologize for the poor communication and the mismanagement that occurred regarding your connecting flights. It is unacceptable that you had to endure weeks of confusion and uncertainty, rather than being given the swift resolution that was promised

Secondly, we deeply regret the impact of these issues on your daughter's birthday and anniversary celebrations. We understand the significance of such events and can imagine the disappointment you must have felt due to our mistakes.

Lastly, it's regrettable to hear about your unpleasant interactions with Umang. It is essential for our staff to maintain professionalism and empathy when dealing with clients, and clearly, his performance was not up to our standards. We assure you that the appropriate steps will be taken to address his behavior.

Regards,
Away Holidays

Saanut 5/5 tähteä

Year after year we book our holiday to…

Year after year we book our holiday to Dubai to visit family with Away Holidays. It such a easy process. Neil is fantastic he gets the best possible price which takes away the stress. Neil is fantastic. So easy to contact and a quick response. Thank you so much Neil

4. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Valued Customer,

Thank you for taking the time to share your thoughts regarding your holiday booking experience with Away Holidays. We are delighted to learn that Neil has consistently ensured a smooth and stress-free process for you.

Regards,
Away Holidays

Saanut 5/5 tähteä

Excellent customer service

The customer service is excellent. Neil has gone above and beyond to answer all of our questions & ensure we have all necessary info! The response time is super efficient and always extremely friendly.

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Olivia,

Thank you so much for taking the time to share your feedback. We are thrilled to hear about your positive experience with our customer service team, particularly Neil. Your appreciation encourages us to continue delivering exceptional service to all our customers.

Regards,
Away Holidays

Saanut 5/5 tähteä

We were recommended to use Away Holidays

We were recommended to use Away holidays when chatting with some people in a jacuzzi in Dubai. We have now used them for booking 2 winter holidays and can honestly say the service is excellent, great flexibility to meet our needs for multiple stops and a good price that beat our other usual agents. Rob is our contact and he does look after his customers very well.

4. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Nigel,

Thank you so much for taking the time to share your positive experience with Away Holidays. We're honored to have been recommended to you and it's incredibly rewarding to hear that we have met and hopefully exceeded your expectations with our services.

Regards,
Away Holidays

Saanut 5/5 tähteä

just used Away Holidays for the first…

just used Away Holidays for the first time, Rob was excellent and very knowledgeable, would highly recommend them.

3. tammikuuta 2026
Oma-aloitteinen arvostelu
Awayholidays-logo

Vastaus yritykseltä Awayholidays

Dear Kevin,

Thank you so much for taking the time to share your positive experience with Away Holidays. We are thrilled to hear that your first interaction with us met your expectations and that you found Rob's assistance excellent and knowledgeable.

Regards,
Away Holidays

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