When our flights were cancelled at short notice due to the war in the middle east we thought that our holiday was ruined. Charlotte and Hannah were brilliant and went the extra mile to rearrange flig... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We have just returned from an amazing holiday- a 5 night safari in Madikwe, South Africa followed by a week in Mauritius. Travel, hotels, staff, meals, trips all first rate. Had been organised so well... Näytä lisää
Yritys on vastannut
From start to finish...Jane Brownbill. Jane helped us book a holiday to the Maldives. However, due to the Iran crisis, we subsequently had to cancel. Even so, Jane helped us through the process with w... Näytä lisää
Yritys on vastannut
I received an email at the weekend informing me of the closure of the Chester branch which I am devastated about as I should have been going in over the next few weeks to book Asia with Jane. Jane has... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Travelbag
Yrityksen kirjoittama
About Travelbag
Founded in 1979, Travelbag packs more than 40 years of experience into creating your perfect holiday. We take out there, and make it easy.
Travelbag’s knowledgeable specialists live and breathe holidays, so they’re always on hand with tips and advice to help you discover somewhere new. Whether you want a relaxing week away or a month-long adventure, Travelbag has got you covered.
Fancy a piece of paradise? Piece of cake.
Looking for a trip to Thailand? No trouble.
As for South African safaris, they’re a walk in the park.
Whatever you’re dreaming of, Travelbag’s dedicated travel experts will make it a reality. Start planning your holiday today – there’s nothing to it.
We're Winners!
This year at the British Travel Awards we took home 7 gold and 2 silver awards. We won...Gold Best Large holiday company in the following categories:
Tailormade Holidays, Luxury Holidays, the USA and Canada, Australia and Oceania, Middle East / North Africa, Southern / Southeast Asia and Special Occasions Holidays.
We also won Silver Best Large holiday company in the following categories:
Indian Ocean and Family Holidays.
Join us on Facebook!
Do you share our love for long-haul travel? Are you a budding photographer or an aspiring travel blogger? Then why not join our friends of Travelbag group on Facebook where you can post your travel photos and videos and share your travel stories with like-minded travellers? Click here to joinBook With Confidence
ATOL Protected
Should Government guidance for your destination change, you can amend your booking or request a refund right up until day of departure. Plus if you do want a refund, it will be paid to you within 14 days.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0207 001 5243
- www.travelbag.co.uk
4,9
Erinomainen
10 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First class travel agent
When our flights were cancelled at short notice due to the war in the middle east we thought that our holiday was ruined. Charlotte and Hannah were brilliant and went the extra mile to rearrange flights and get us there. They always responded immediately to any emails, questions or requests from us ..we have booked with them again as we know the level of service is second to none
20. maaliskuuta 2026
Vastaus yritykseltä Travelbag
Hi Esther,
Thank you very much for your kind review. We're really pleased to hear that Charlotte and Hannah looked after you so well and that they were able to rescue your recent holiday following the unexpected flight cancellation caused by the Middle East crisis. It's great to know you found them to be responsive and so helpful. We hope you're looking forward to your next holiday and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
So far so good
So far so good. great deal on our package holiday. very organised, professional and price was extremely competitive with the assurance of ATOL and package regulation protection.
Hopefully the holiday itself goes smoothly and they can be just as good in their support for us
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelbag
Hi Rohit,
Thank you very much for your lovely review and for choosing to book your holiday with Travelbag. We're really happy to hear that you've found us to be professional, organised and our prices competitive. It's also great you felt reassured with your holiday being protected by ATOL and it being covered by package holiday regulations. We hope you have a fabulous time on your upcoming holiday and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
Amie Fitmaurice organised our holiday…
Amie Fitmaurice organised our holiday and was very helpful and responsive. I have always found Travel Bag to be trusted and efficient.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelbag
Hi Lennard,
Thank you very much for posting your review and for booking with Travelbag again. It's lovely to hear Amie looked after you so well and that you found her to be helpful and responsive whilst organising your holiday arrangements. We're happy to know that you trust us with your holidays and that you think we're efficient. We hope you're looking forward to your upcoming trip and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
I received an email at the weekend…
I received an email at the weekend informing me of the closure of the Chester branch which I am devastated about as I should have been going in over the next few weeks to book Asia with Jane. Jane has booked all our long haul breaks over the years and has given us a personalised professional service and this is why we don’t use anyone else. Her knowledge and expertise is second to none and receiving this news was so sad for all the staff but Jane really went above and beyond with every enquiry/holiday that we booked. Jane is the best travel agent we have ever dealt with and we holiday multiple times a year. Jane has been in the industry at least 30 years and I really hope you kept this travel diamond in your company so we can continue to book holidays.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
THANK YOU JANE BROWNBILL
My wife and I have previously booked our holidays with many travel agents over the years, as we are now both retired we have experienced many travel agents over these years.
We can honestly say Jane Brownbill has been the best travel agent we have ever booked with.
Thank you to Jane for her professionalisms, efficiency ,helpful service. It has been a pleasure booking our holidays with you over the years .
We look forward to booking many more holidays with Jane.
Our kindness, warmest regards,
Stephen and April
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great to deal with
Have used Travelbag for a number of years, great communication and always very helpful.
12. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hello Martyn,
Thank you for your 5* review and for returning to Travelbag to book your holidays. It's great that our communication and support is consistent and helpful. Enjoy your holiday and we look forward to chatting to you again in the future.
Kind regards,
The Travelbag Team
Assisted by a knowledgable and…
Assisted by a knowledgable and enthusiastic tour operator (Paul Jeffries), who listened to our ideas , suggested more and then developed a great itinerary.
16. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hello Val,
Thank you for taking the time to get in touch and for your 5* review. It's great to hear that Paul was helpful in creating a great itinerary for you - it looks wonderful! We hope you have lovely time.
Kind regards,
The Travelbag Team
My first time booking with Travelbag…
My first time booking with Travelbag was rescued by Gareth. I called the local Cheltenham shop and spoke to Nicola who took all my details and what we wanted and advised I would hear back in a week. I heard nothing and then phoned again, left messages - still nothing....so I phoned the main line and spoke to Gareth in Chester shop, since then my experience has been very different - attentive, extremely responsive - completely different to first experience. This is a very special trip for us so was very disappointed with experience to start with but Gareth has changed this and rescued my experience with Travelbag and secured our custom.
14. maaliskuuta 2026
Great Service
Advice and service was informative, helpful & friendly. Katie spent time coming back with differing options.
16. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hello,
Thank you for your 5* review. We are so pleased that Katie's advice and service was helpful and friendly. Have a fantastic holiday and we hope to chat to you again in the future.
Kind regards,
The Travelbag Team
Angela at the Knutsford branch was…
Angela at the Knutsford branch was extremely professional and knowledgeable about the area we are travelling to. She was patient with our numerous questions and changes in the itinerary.
8. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hello Mr Green,
Thank you for taking the time to get in touch and for your 5* review.
It's great to hear that you found Angela's service professional and knowledgeable and that she was patient with your questions. We hope you have a wonderful holiday.
Kind regards,
The Travelbag Team
Great support
From start to finish...Jane Brownbill. Jane helped us book a holiday to the Maldives. However, due to the Iran crisis, we subsequently had to cancel. Even so, Jane helped us through the process with warmth and professionalism. I would have no hesitation recommending Travelbag and Jane to others, for its only when things go wrong and become stressful, you really find out what a person& companies values really are.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelbag
Hi Shaun,
Thank you for your kind review. We're sorry your holiday was cancelled due to the ongoing Middle East Crisis, but it's good to hear that you felt Jane has looked after you so well throughout the booking and subsequent cancellation. It's great to know that you feel you have been dealt with warmth and in a professional way. Thank you for your kind recommendation of Travelbag and we hope we will be able to help you revisit your plans for a Maldives holiday in the future.
Kind regards
The Travelbag Team
I popped into my local Travelbag shop
I popped into my local Travelbag shop. I had not booked a holiday for many years and felt apprehensive. My agent was excellent - friendly, supportive, helpful, patient and very knowledgeable, nothing was too much trouble for her. A credit to the company.
28. maaliskuuta 2026
Vastaus yritykseltä Travelbag
Hi Jennifer,
Thank you very much for your review and for trusting us to look after your holiday plans for you. We're really pleased to hear that you felt your consultant in store was friendly, supportive, patient and knowledgeable and that she looked after you so well. We hope you have a fab time on your upcoming holiday and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
Fabulous South Africa safari followed by a beach holiday in Msutitius
We have just returned from an amazing holiday- a 5 night safari in Madikwe, South Africa followed by a week in Mauritius. Travel, hotels, staff, meals, trips all first rate. Had been organised so well and everything went very smoothly. Angela in the Knutsford office was fantastic even down to the small details like arranging birthday cakes in both venues. Highly recommend both her as an agent and also the whole trip!
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelbag
Hi Theresa,
Thank you very much for your kind review. We're so pleased to hear you had a fabulous time in South Africa and Mauritius on your recent holiday and that everything went to plan and ran smoothly. It's great you found Angela to be fantastic and that you felt she had great attention to detail. Thank you for your kind recommendations and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
Louise was great hel in booking our…
Louise was great hel in booking our holiday. Would definitely recommend.
12. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hi Debra,
Thank you so much for your review and for booking your holiday with Travelbag. Thank you for your kind recommendation too. We're so pleased to hear Louise looked after you so well and that you found her to be really helpful. Your holiday looks amazing and we hope you have a wonderful time on it later in the year. We look forward to helping you again in the future.
Kind regards
The Travelbag Team
I asked for a tailor made holiday and…
I asked for a tailor made holiday and it was met without any problem even though I kept making changes.
13. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hi Linda,
Thank you for your kind review and for booking again with Travelbag. It's great to hear that your holiday enquiry was dealt with patiently and that we were able to find the right combination to meet your needs. Your holiday looks fab and we hope you are already looking forward to it. We hope to help you again in the future.
Kind regards
The Travelbag Team
Priscilla is fantastic
Priscilla is fantastic . She makes everything so easy , seamless and always is bright friendly and knows what suits our needs best and tailor makes the holiday accordingly
12. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hi Diane,
Thank you very much for posting your review and for booking again with Travelbag. It's lovely to hear that Priscilla always looks after you so well and that you feel she makes everything really easy for you. It's great that you are confident in her knowing what you want from your holidays and that she'll tailor your trips to suit you. We hope you have a lovely time on your holiday later in the year and we look forward to helping you again.
Kind regards
The Travelbag Team
Booked on holiday I have not approved
Beyond fed up is the only way to sum this up.
Paid deposit based on itinerary and quote supplied. Was then asked for a further £1500 due to availability of accommodation.
Now I find the flights aren’t the flights I was told. Different times and different airport!
How can I be told one thing only to be booked on something I have not approved or agreed on?!?
I have never experienced this in my 30 years of booking a holiday.
Worried that a dream holiday that we’ve been saving years for is going to be a huge disappointment and now I have declined quotes from other companies.
28. maaliskuuta 2026
Vastaus yritykseltä Travelbag
Hi Shirley,
Thank you for posting your review. We appreciate your feedback. We have passed it through to the relevant team and understand you have now spoken with your consultant again. We hope you have a wonderful holiday.
Kind regards
The Travelbag Team
Very helpful
Very helpful, chatty and friendly. Always book our long haul with yourselves, and always recommend you
9. huhtikuuta 2026
Vastaus yritykseltä Travelbag
Hi Shirley,
Thank you for posting your kind review and for booking again with Travelbag. It's great to hear you found your consultant to be friendly chatty and helpful. We hope you're looking forward to your next trip and we hope to help you again in the future.
Kind regards
The Travelbag Team
Frankie shaw has arranged everything…
Frankie shaw has arranged everything for us. She has been great. Always a happy voice and so helpful with every aspect of our booking.
28. maaliskuuta 2026
Vastaus yritykseltä Travelbag
Hi Denise,
Thank you for your lovely review and for booking with Travelbag. We're so pleased to hear that you think Frankie has been so helpful and that she looked after you really well. We hope you have a fabulous time on your wonderful holiday and we look forward to helping you again in the future.
Kind regards
The Travelbag Team
Great service from Tasha
Great service from Tasha. She tailor made our trip to Memphis and Nashville together very well and was able to accommodate several requests.
31. maaliskuuta 2026
Vastaus yritykseltä Travelbag
Hi Jayne,
Thank you very much for your lovely review and for booking your USA trip with Tasha and Travelbag. We're really happy to hear you think the service you received from Tasha was great and that she was able to accommodate your requirements on the Memphis and Nashville tailormade trip for you. Your holiday looks fab and we hope you have a fantastic time. We look forward to helping you again in the future.
Kind regards
The Travelbag Team
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