Avis Car Hire Ireland Arvostelua 420

Excellent service, easy pick up and return, staff friendly and helpful, will definitely use Avis for future hire car needs.

Good car, quick procedures.
No problem, as it should ever be anywhere.

Friendly efficient desk service
Clean ready to go vehicle
Quick and easy return

Straight forward collection and very professional and friendly staff gave me the car I wanted and explained the process

Had a good experience at Avis Cork Airport previously but recently - no such luck.
Super-friendly salesman slipped in some extra insurance which I did not ask for or require.

Very speedy and efficient service late at night !
Good directions to car pick up
Friendly reception and quick drop iff

Solid reliable car hire with pleasant helpful staff

I always use Avis. Immaculate cars friendly staff and no nonsense fast turn-around at pick up and drop of.

Straightforward and clear online booking website.Friendly and efficient staff both on pickup and drop off. Great car - low mileage, excellent condition , lovely to drive (Nissan Quashqui)

The staff at Dublin where super helpful and it was very seamless. Car was great, clean and tidy.

2nd time I have used Avis at Derry City Airport. The staff there are truly great. So friendly and welcoming, nothing is too much trouble, both on pick up and drop off.

I returned a vehicle to Dublin Airport after a one day hire. As soon as I reached the drop off point, the representative came out and was tutting and grumbling saying "oh dear, what's happened here" and pointing to damage on several of the wheels. He indicated I would be charged for this.

I explained that the damage was pre existing but he said it was not recorded on the vehicle condition sheet. (and I wondered how he went straight to the damage). I then explained that I had taken a high definition video of the car in the T1 car park before it left their parking space when I picked it up and all of the damage was pre-existing and recorded already on my phone. He seemed genuinely disappointed. He then pointed to damage on the tire (a slash on the tyre). It was obviously old damage and corresponded to the significant existing damage on the alloy wheel. It was obvious it had been pinched between the wheel and another hard object during a previous accident. He said the damage to the tyre would not show up on my phone video and they were going to charge me anyway. I pointed out that the damage would be recorded on the video when I picked the car up.

A person who I presume was the manager came out and started poking his fingers behind the flap on the tyre and pulling on it and saying it was dangerous. I said it went out like that. He said they would have noticed. When I asked why he had not recorded the other two damaged wheels on the vehicle condition sheet he had no answer. They were determined to charge me for the tyre. Once I got home a day or so later I managed to download my video. I sent images showing the existing damage to the tyre by way of a slash to the sidewall. I have still been billed £241.74 for the tyre.
They are still not accepting my photos even though the floor of the T1 garage is clearly visible and they have tracking in the cars. (and they have metadata showing the time on the photos). I have Amex Platinum car insurance cover so this is not about the cost. It is about deceptive business practice. Fortunately. Amex looked at the photos and videos and credited back me within 24 hours as it was obvious what happened. I have wasted 5 hours on this nonsense. If you get a car from Avis, take as many photos as you can..or preferably use another company

From Pick up to return a slick and friendly service. The car was well presented unlike previous hire car experiences with another company at Belfast City Airport.

Great service and staff were very helpful in providing a solution for a vehicle that I didn't need for the weekend. Above and beyond! Thank you.

Great location for pick up/drop back. Staff are so helpful and friendly. Cars are good condition nearly new.

I had a car rental from Dublin airport from 12/09/24 to 23/09/24
The agent on the counter was very helpful and informative.
I left my phone on the counter and they came out to me in the car park to return it. The car was great. The agent at the return centre was very good and the courtesy bus driver was very helpful and friendly to everyone.

Avis Budget Car Hire - Dublin Airport Rental Agreement No. DA7******

I was charged for a replacement windscreen on the rental vehicle associated with the above agreement. I am disputing this charge, as there were two minor chips at the bottom of the screen when I collected the car (although I made the mistake of not taking a photo at the time).

Avis has provided a quote from Flannery Garage amounting to €944. However, Flannery is not an independent garage—it is owned by Budget Car Hire.

I requested the last five inspection reports but was denied access, citing GDPR. I suggested they redact personal information, but no reports were provided. I have also filed a complaint, but have yet to receive a response. Additionally, I asked for the repair reports for the vehicle, as I would like proof that the €944 repair was actually carried out, but again, no response
I believe that €944 for two minor chips on the windscreen is excessive.

The staff member at point of pick-up was most helpful and accommodating. Telephone support - which I used on three occasions for piece-of-mind matters, was customer orientated, knowledgeable and reachable. I have used this car hire company many times over the years and will continue to do so on future trips.

Had the usual apprehension about collecting our car, despite having all positive experiences with Avis in Dublin airport previously. The staff member who dealt with us was very amicable and helpful and there were no problems with the car at all. The handover on our return was pleasant and efficient. Very positive experience overall. Would recommend.

Brilliant flight by Aer Lingus followed up by perfect car hire experience from Avis - a match made in heaven! Good service, easy pick up and return, clean car. Very happy customers