AutoWin.com Arvostelua 

Vastaus yritykseltä AutoWin.com

16.8.2026

We believe this review gives a misleading impression of the situation.

The mats were ordered in September 2024, and the complaint was made in August 2026 — approximately 23 months later. In other words, the customer is requesting a free warranty replacement after nearly two years of ownership and use.

Floor mats are wear items. We have customers using our mats daily for 5+ years without holes or this type of damage. Localized wear on a driver's mat can depend on heel position and pressure, footwear, repeated friction, cleaning methods/products, moisture and other conditions of use. A clean area elsewhere on the mat does not prove that localized wear is a manufacturing defect.

A 2-year legal guarantee is not an unconditional warranty covering every type of wear or damage occurring within 24 months.

Despite this, we offered the customer a 20% discount on a brand-new complete set plus his requested yellow-trim customization free of charge as a goodwill solution. He chose not to accept it.

We believe this was a fair and reasonable solution after 23 months of ownership.

AutoWin Team

Vastaus yritykseltä AutoWin.com

11.6.2026

Dear Herb,

We are sorry that you remain dissatisfied.

For transparency, we have reviewed the full order history and previous communication regarding this matter. When the mats were first delivered, you confirmed in writing that the embroidery looked fine. Your original complaint was not about a defective logo, but about carpet thickness, price, and your request for a partial refund.

After your refund/remake request was declined, the embroidery issue was later reported only after the mats had already been used. Floor mats are installed on the vehicle floor and are naturally exposed to shoes, friction, dirt, pressure, and normal wear. For this reason, damage or wear appearing after use cannot automatically be treated as a manufacturing defect.

We also note that you previously stated you would post 1-star reviews unless AutoWin provided a replacement or refund, and that you would remove the reviews if compensation was provided. AutoWin does not make refund or replacement decisions based on threats to post or remove reviews.

Our decision remains based on the order record, your own written confirmation after delivery, the advertised product specifications, and the facts of the case.

Kind regards,
AutoWin Support Team

Vastaus yritykseltä AutoWin.com

4.6.2026

Thank you for your feedback. We’re sorry to hear about your experience.

After checking, we are unable to locate any order or email correspondence under your details. We would like to investigate this properly and help resolve the issue as quickly as possible.

Please contact us directly at support@autowin.com with your order number, full name, and any relevant details so our support team can look into this and assist you further.

Vastaus yritykseltä AutoWin.com

4.6.2026

Thank you for your feedback. We’re sorry for the inconvenience caused with your order.

As previously communicated, we have already remade and reshipped your replacement order via FedEx. Please refer to the FedEx tracking details provided for the latest delivery updates.

We remain committed to resolving this matter and appreciate your patience while the replacement shipment is completed.

Vastaus yritykseltä AutoWin.com

4.6.2026

Thank you for your feedback. We’re sorry for the inconvenience caused with your order.

As previously communicated, we have already remade and reshipped your replacement order via FedEx. Please refer to the FedEx tracking details provided for the latest delivery updates.

We remain committed to resolving this matter and appreciate your patience while the replacement shipment is completed.

Vastaus yritykseltä AutoWin.com

13.3.2026

Thank you for your feedback. We are sorry to hear about your experience and would like to clarify the situation.

As soon as we received your message regarding the additional charges, we immediately contacted FedEx to investigate the issue. We worked directly with their team to understand why import duties were requested on your shipment.

According to FedEx, the shipment was sent from one EU country to another EU country. In such cases, there should normally be no import duties or additional VAT, as these shipments move freely within the EU. This indicates that the charge was caused by an internal error in the FedEx or customs processing system, and not by the product price, our store policy, or the way the order was placed on our website.

FedEx also confirmed that because the payment was made directly to customs through the carrier, the refund process must be requested by the recipient (the customer) with the local customs authority. Unfortunately, as the shipper, we are not able to contact your country’s customs office or request the refund on your behalf, since the payment was made directly under the recipient’s name.

For this reason, we advised contacting customs to request the refund, as they are the authority that can return the incorrectly charged amount. From our side, we were actively communicating with FedEx to clarify the situation and ensure the shipment itself was correctly declared.

We completely understand that this process can be frustrating, and we truly regret the inconvenience caused by this unexpected system error. If you still need any documentation from our side to help with the customs refund request, please feel free to contact us and we will be happy to assist.

Kind regards,
AutoWin Team

Vastaus yritykseltä AutoWin.com

18.2.2026

Hi Adam - thanks for sharing your experience, and sorry to hear you’ve been disappointed.

We’ve checked our records and we can’t find any order under the name “Adam Austin.” Because of that, it’s possible the purchase was made through a different seller or website, or under a different name/email.

We only supply high-quality products and we take shipping costs and after-sales support seriously, so we’d genuinely like to investigate this properly. If you did order from us, please reply with your order number or the email used at checkout (or even a screenshot of your order confirmation), and we’ll look into it right away. If you bought elsewhere, we’d recommend contacting the seller you purchased from so they can help.

Vastaus yritykseltä AutoWin.com

18.2.2026

I’m really sorry about this — that’s not acceptable.

If the stitching is sloppy and the requested orange stitching ended up on the underside, then the mat clearly isn’t as ordered. And not getting any reply after emailing multiple times is especially frustrating.

We want to sort this out properly. Please send us your order number (or the email used at checkout) and, if possible, a couple of photos showing the stitching/binding and the top vs. underside. As soon as we have that, we’ll review it and arrange a replacement or refund.

Vastaus yritykseltä AutoWin.com

18.2.2026

Bonjour,

Nous sommes désolés d’apprendre que le tapis reçu n’est pas conforme à la description, notamment l’absence des attaches spécifiques au modèle alors qu’elles apparaissent sur le descriptif et les photos. Ce n’est pas normal.

Pour que nous puissions vérifier et résoudre ça rapidement, pouvez-vous nous envoyer :

votre numéro de commande (ou l’e-mail utilisé lors de l’achat),

le modèle exact du véhicule,

des photos du tapis reçu (et des attaches manquantes), ainsi qu’une capture du descriptif/visuels où elles sont indiquées.

Dès réception, nous vous proposerons une solution (échange avec un tapis conforme ou remboursement).