autovia.it - Treviso Aeroporto Arvostelua 

Prenotazione effettuata e pagata online previamente.
La prenotazione risulta confermata regolarmente, però allo sportello non riesco a concludere il contratto perché durante l'operazione di preautorizzazione di 100 euro per il carburante non viene autorizzata la carta di credito. Ho contattato la mia banca più volte, che ha controllato e ha verificato che tutti gli eventuali blocchi fossero stati rimossi, in più ho potuto verificare il funzionamento della carta di credito sia al bar dell'aeroporto sia allo sportello Bancomat prelevando dei contanti.
Mi sembra evidente che l'unico problema risultasse presso il loro sportello. Non mi viene offerta nessuna soluzione, anzi il dipendente, quasi ridendo, mi ha offerto di lasciar perdere la prima prenotazione e farne una nuova, a nome del mio partner.
Ovviamente soldi persi e nessun rimborso neanche con buono da usare in futuro.
La cosa curiosa è che la stessa carta di credito che da loro non ha funzionato è servita in un'altra compagnia per noleggiare un'altra macchina.
Altamente sconsigliato.

Di questa azienda fino ad ora posso solo che parlare bene sia del servizio desk di Treviso sia del servizio Reservation. Abbiamo noleggiato per più di una volta un pulmino 9 posti e si sono sempre messi a disposizione in tutto per non parlare dei mezzi più che ottimi.
Metterei anche 10 stelle
Grazie

Macchina prenotata con Ryanair e pagata con assicurazione extra e deposito.
l'addetto alla reception dell'aeroporto di Treviso è stato veramente scortese e non ha cercato di capire, nedi aiutare! Insisteva a volere una carta di credito. Ho spiegato che non la.possiedp, allora ha dette che se avessi voluto l'auto avrei dovuto pagare un sovraprezzo si 100 euro e la fra.chigia per intero di 1000 e passa euro. Ripeto, tutto già prenotato e pagato in anticjpo! mmaguire si è rifiutato di darci le chiavi perché non avevo una carta di credito, solo una carta di debito quando non era sspecificato l momento del noleggio tramiteil sito di prenotazione! veramente maleducato e a mai piu rivederci! Vergognatevi!

Ci sono cascata anche io! Ho pagato l'affitto dell'auto online (tramite portale rentalcars.com) e la mia carta é stata accettata senza problemi. All'aeroporto mi hanno detto che la carta non poteva essere accettata per il pagamento della cauzione perché "carta di debito" e non di "credito" e quindi non mi hanno consegnato l'auto che avevo giá pagato.
Quella é la mia carta, io non ne ho altre!, e non ho mai avuto problemi ad affittare un'auto prima! Non mi hanno neanche dato il rimborso perché "era già oltre l'orario di inizio del noleggio". Così ho perso €80!
Se una carta viene accettata per un pagamento online é assurdo che poi venga rifiutata per il pagamento della cauzione al momento del ritiro dell'auto. Nessun consumatore si aspetta una cosa del genere. Dopo di me c'era una coppia di francesi che ha subito lo stesso trattamento.

Aggiornamento 6 dicembre 2023: Successivamente sono riuscito a dimostrare che la mia carta è effettivamente una carta di credito e ho ricevuto un rimborso completo da Rentalcars, l'intermediario presso il quale avevo noleggiato l'auto che Autovia aveva rifiutato di darmi. Quindi state attenti!

***

I fell for this too! I paid for the car rental online (through rentalcars.com platform) and my card was accepted for the advanced payment. At the airport, they told me that the card couldn't be accepted for the security deposit because it's a "debit card" and not a "credit card" and they denied me the car I had already paid for.
That's my only card!, I don't have any others, and I never had any problems renting a car before!
They didn't refund me because "it was already past the rental start time". So I lost €80!
If a card is accepted for an online payment, it's absurd for it to then be declined for the security deposit payment at the time of car pickup. No consumer would expect such a thing. After me, there was a French couple who had to go through the exact same ordeal.

Update 6 Dec 2023: I was later able to prove that my card is indeed a credit card and I received a full refund by Rentalcars, the broker where I had rented the car Autovia refused to give me. So beware!

It is interesting to note how much the management of Treviso Airport is interested in the reviews - not at all

I was about to pickup a rental car that I’ve booked and paid for at the airport in Treviso, Italy at company Autovia.it. I came at 8:00 am, but unfortunately I did not have a credit card (only debit cards) to put up a deposit. I was quite surprised that only credit card was accepted for deposit since I've paid for booking with debit card and never really had any problems with providing deposit by debit card with other rental car companies before. They have it in a small print in their Terms and Conditions, but really not very well visible and often the term “Credit Card” is interchangeable with the debit card as well. The man behind the desk was a bit annoyed, but at least tried to solve the situation, however nobody was responding to his calls and unfortunately he said that I cannot use my debit card for deposit and he cannot rent me the car. I had to go to Hertz and rent another car there (apparently they did not have any problem with taking a deposit from the debit card). He recommended me to write an email to customer service complaints and ask for refund (the booking cost 266,05 EUR in total). Unfortunately, three weeks later I’ve received a short response that I’m not eligible for any refund, which was quite a shock:
"By terms and conditions there is no refund for failed pick up if all the necessary prerequisites and documents are not available for the issue of the Rental Agreement.
Necessary documents are shown in the confirmation voucher received when the booking is confirmed as well as in the terms and conditions link."
I haven’t used the service at all and it was clear before I officially could start using it (the rental pickup was at 8:30am). I don’t understand how is it possible that I’m not eligible for a refund in this case when the rental company simply haven’t done anything other than taking my money for nothing. I completely understand that I may not be eligible for a full refund, but I equally do not understand how they would be eligible to pocket everything without actually providing the service. I can’t imagine this scenario especially if I would rent a car for a longer period and paid a much bigger amount.

I've tried to contact European Consumer Center in Italy and got a response, that this could be an unfair commercial practice:
"In the case of online contract, the seller should provide you with information about the service before you concluding your purchase. This means that the you should have received in advance the information about the need to provide a credit card to pick up the car. In addition, keeping the full amount you paid as penalty could be disproportionate, especially if the contractual terms do not foresee a compensation for the consumer if the contract is canceled by the trader. Applying disproportionate penalty, indeed, could represent an unfair commercial practice banned by law."

I'll be probably taking legal steps against this company if they do not refund me at least partially some money for the service and will update here soon about the outcome.

After this bad experience I would not recommend to use this company to anyone and use other companies like Hertz and Europcar that do not really have any problems with taking deposit from debit cards.

Terrible rental policy and lack of willingness to co-operate.
We booked through agent - two drivers. My father paid with his credit card, although by coincidence I was as main driver. We were refused the car - because the name on the credit card was not the same as main driver. The card holder (my father) with his credit card was on place.
It is a simple click on computer to change the details from father to son. But no, Autovia was uncooperative - didn't want to earn money and made our journey very stressful and unpleasant. We had terrible time because of the company bureaucracy. Never again.

The staff was welcoming and clear about the instructions and car status. Was careful and had not to deal with damages taken to the car although took insurance. Italians do not tend to show turn signals, be aware of that.

Keep in mind that you have to pay 40 eur or clean the car yourselves after returning it. Can suggest looking for nearby self-service car cleaning spots (washing and vacuuming) and keep Google translator by hand as it may be all in Italian, got lucky a local helped out.

Car was Lancia Ypsilon, hybrid and was working with no problems even driving in Alp region.

Returned the car in the same parking (take the parking ticket, drive, park and give the ticket to the staff) and received the reserved money in few days.

Un po' di attesa (più di un'ora) prima di avere il mezzo, per via della coda di persone e dopo alla ricerca dell'autovettura posteggiata nel parcheggio dell'aeroporto senza un posto ben identificato. Comunque tutto ok.

Des voleurs ! Nous devions récupérer un véhicule début août à l’aéroport de Trévise. Mais impossible de le récupérer aux motifs que notre carte est une carte de débit. MAIS notre carte est bien une carte de crédit avec la mention dessus (et confirmation de la banque que nous avons appelé sur le moment). Le loueur pour affirmer le contraire s’appuie sur un site de « test de carte » (BinCheck) mais ce site n’est ni reconnu par les banques ni fiable… en effet après des heures de discussions ils acceptent de nous montrer le résultat du Check : notre soit disant carte serait une carte d’une banque russe (avec la mention « closed »)… impossible de leur faire entendre que la Caisse d’Epargne n’est pas une banque russe, que la base de données du site n’est pas à jour (notre carte a 6mois)
Résultat : impossible de récupérer le véhicule (même en payant un supplément) et obligés de trouver un autre véhicule dans une autre agence, acompte perdu (même après ils refusent le remboursement = des voleurs). Ne leur faites pas confiance !

Alquile un coche con Autovia en el aeropuerto de TReviso. A nuestra llegada, con 2 horas de antelacion a la hora de recogida (16 h del dia 20/08/23) no habia nadie en la oficina. Despues de esperar durante una hora vinieron las personas que debian estar hasta las 15 y la persona que entraba a trabajar a dciha hora. Al preguntar si podiamos recoger el coche antes, me dijeron que si habia coches, seria posible, con recargo de 15 euros. Al dia siguiente de recogerlo nos dimos cuenta de que un espejo retrovisor estaba roto y no nos lo habian dicho (despues lo vimos escrito en el contratoy fue un alivio), y tampoco habia agua para limpiar el cristal. A la vuelta, el dia 28 /08/2023, paramos en 3 gasolineras para rellenar el deposito de gasolina pero ninguna disponia de gasolina sin plomo, asi que dado que nuestro avión salia a las 10:20 y la hora de devolución las 9, devolvimos el coche con el deposito sin llenar. La sorpresa fue que se me recargaon 69.50 por la mitad del deposito pero no se descontó la cantidad de agua para el deposito del limpiaparabrisas y el devolverlo antes de la hora prevista.
No recomiendo esta compañia para nada, son poco serios con la puntualidad, la recepcion, y el trato con el cliente.

Am fost foarte multumiti de promptitudine la preluarea masinii si deblocarea rapida a garantiei, fix in ziua predarii masinii. Recomand 100% !

First I have been charged twice without reason and the company refuse to refund ! Second, it took 30 minutes per client to be registered !! When you're third in the row you have to wait for 1h30. Third, no indication is provided where the car is sitting in the parking which force you to walk for a while before "finding" the car. Awful experience.

Dal 23 maggio ,come comunicatovi, l'auto noleggiata ha l'impianto di condizionamento fuori uso. Ho chiesto la sostituzione /riparazione dell'auto ma invano.
Visto il clima attuale considerate il disagio del sottoscritto.

El señor del aeropuerto de treviso, el 29 de julio, tuvo a bien arruinarnos las vacaciones diciendo que mi tarjeta de crédito era virtual y no la aceptaba. Tarjeta de crédito física con la que je alquilado coche varias veces. Tuvimos que cancelar, con la correspondiente penalización, que ahora nos cuesta reclamar. Un incompetente que casi consigue amargarnos la estancia.
Mi tarjeta es física, a mi nombre, de crédito y con crédito suficiente en el momento. Sinverguenzas

l'operatore non ha voluto accettare la carta di credito Banco Posta circuito Mastercard senza dare nessuna spiegazione.

Dommage qu’il ne soit pas mieux précisé la différence entre une carte de crédit et une carte de débit. Dommage de ne pas pouvoir modifier le contrat ou changer le conducteur ou changer la carte pour la caution. Dommage de avoir se faire arnaquer de 250€ par le loueur pour pouvoir utiliser la voiture. Une honte !

This is a terrible company and they keep adding fees when you arrive. We have a credit card but when we arrived they said the card didn’t say “credit” on the top of it. As such, we had to pay 31 euro extra because he didn’t believe us. I would not trust this company before.